<p>We are looking for an experienced Delivery Lead to oversee and manage multiple projects, ensuring they are completed within set timelines and meet all specifications. This role will focus on driving operational excellence and implementing strategies for improvement across various business systems. As part of a long-term contract position, you will play a pivotal role in enhancing business capabilities and optimizing processes in Toronto, Ontario.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and monitor multiple projects to ensure timely completion and adherence to specifications.</p><p>• Develop and implement strategies for improving business processes, including financial, human capital, and customer relationship management systems.</p><p>• Facilitate collaboration across teams and stakeholders to drive operational efficiency and achieve project goals.</p><p>• Analyze existing workflows and systems to identify areas for improvement and implement solutions.</p><p>• Manage procurement, logistics, and vendor relationships to streamline operations and achieve cost-effective results.</p><p>• Ensure quality standards are met throughout all stages of project execution and delivery.</p><p>• Provide leadership and direction to team members, delegating tasks and offering guidance as needed.</p><p>• Prepare and maintain detailed documentation to track project progress and outcomes.</p><p>• Implement best practices for strategic sourcing and operational performance improvement.</p><p>• Communicate effectively with stakeholders to ensure alignment and transparency throughout projects.</p>
We are looking for a Sr. Customer Service Representative to join our team in Markham, Ontario. This bilingual contract role requires fluent French and English communication skills to support clients effectively. As part of a hybrid work arrangement, the position offers a dynamic opportunity to manage customer inquiries and contribute to our operations in the automotive industry.<br><br>Responsibilities:<br>• Handle incoming and outgoing customer inquiries with professionalism and efficiency.<br>• Verify client information and establish appropriate payment arrangements.<br>• Prepare, review, and send necessary documentation to customers.<br>• Maintain accurate records of all customer interactions in the internal system.<br>• Assist with evaluations and documentation related to Total Loss claims.<br>• Support departmental activities and complete additional tasks as needed.<br>• Utilize Salesforce and other CRM tools to manage customer data and communications.<br>• Collaborate with team members to ensure excellent service delivery.
