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10 results for It Service Delivery Lead in Toronto, ON

Account Manager
  • Toronto, ON
  • onsite
  • Permanent
  • 75000.00 - 80000.00 CAD / Yearly
  • We are looking for a dedicated Account Manager to join our team in Toronto, Ontario. In this role, you will focus on providing tailored insurance and financial solutions to medical professionals, ensuring their unique needs are met. This position offers an opportunity to work in a collaborative and dynamic environment where growth and flexibility are valued.<br><br>Responsibilities:<br>• Build and maintain strong relationships with clients, addressing their needs and providing personalized insurance and financial solutions.<br>• Collaborate with internal teams to ensure seamless service delivery and satisfaction for medical professionals.<br>• Conduct regular meetings and consultations to assess client requirements and recommend suitable products.<br>• Monitor and analyze client accounts to identify opportunities for additional services or improvements.<br>• Utilize CRM systems to track interactions and maintain accurate client records.<br>• Provide training and support to clients on available insurance and financial planning tools.<br>• Work proactively to achieve sales targets and contribute to overall company growth.<br>• Stay informed about industry trends and changes to offer relevant advice to clients.<br>• Prepare detailed reports and presentations for clients to communicate solutions effectively.<br>• Participate in team meetings and contribute ideas to enhance service offerings.
  • 2026-01-20T15:28:37Z
Project Manager, L&D
  • Toronto, ON
  • remote
  • Temporary
  • 35.00 - 45.00 CAD / Hourly
  • <p>We are seeking an experienced Project Manager to support the delivery of key Learning & Development (L& D) initiatives over a 3-month contract period. This role will be responsible for managing end-to-end learning projects, coordinating stakeholders, and ensuring high-quality, timely delivery of digital learning solutions.</p><p><br></p><p>The ideal candidate combines strong project management capability with hands-on experience in eLearning development, particularly Articulate Storyline.</p><p><br></p><p>Key Responsibilities</p><ul><li>Manage project plans, timelines, milestones, and dependencies across multiple workstreams.</li><li>Partner with client stakeholders, subject matter experts, facilitators, and instructional designers to ensure alignment and quality.</li><li>Oversee the development of blended learning assets (eLearning, virtual workshops, toolkits, reinforcement materials).</li><li>Provide hands-on support in Articulate Storyline to build, edit, or quality-assure eLearning modules.</li><li>Ensure learning solutions reflect core Trusted Advisor competencies (e.g., consultative conversations, influencing, commercial acumen, relationship building).</li><li>Manage feedback and approval cycles with internal and external stakeholders.</li><li>Track risks, issues, and budget considerations, escalating where appropriate.</li><li>Coordinate LMS deployment, testing, and launch readiness.</li><li>Monitor early engagement metrics and support initial rollout activities.</li><li>Document processes and provide clear handover at the end of the contract period.</li></ul>
  • 2026-02-12T22:08:46Z
Channel Account Manager
  • Mississauga, ON
  • onsite
  • Permanent
  • 90000.00 - 120000.00 CAD / Yearly
  • <p><strong>Position Overview:</strong></p><p> Seeking a results-driven Channel Account Manager to support revenue growth within a portfolio of accounts across a specified region. This position focuses on building strategic partnerships, increasing market share, and driving sales through proactive account management, planning, and identifying new business opportunities. The role is based at a facility in Mississauga.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee sales and business development for variable printing, imaging, and marking consumables across assigned clients and prospects.</li><li>Create and implement account plans to boost revenue, grow share, and uncover potential for new business.</li><li>Source and develop new accounts, particularly those with annual revenue potential of $75,000 or greater.</li><li>Review territory and account data to spot emerging trends, competitive advantages, and areas for growth.</li><li>Work closely with internal teams to conduct in-person customer visits, discover business opportunities, and demonstrate commitment to client service.</li><li>Develop strategies to expand the labeling sector within accounts showing low engagement.</li><li>Draft proposals and negotiate contracts with various stakeholders across customer organizations.</li><li>Provide product, application, and sales training for distributor sales teams.</li><li>Collaborate with cross-functional resources to enhance customer value delivery.</li><li>Promote the organization as a leader by extending product reach and highlighting value-added services.</li><li>Generate reports and presentations to track sales activities, progress, and outcomes.</li><li>Keep account documentation and CRM system records accurate and up to date.</li><li>Take on other duties to support both group and company objectives as required.</li></ul><p><br></p>
  • 2026-02-10T16:48:40Z
ERP Program Manager
  • Toronto, ON
  • onsite
  • Temporary
  • 45.60 - 52.80 CAD / Hourly
  • <p><strong>Job Title:</strong> Bilingual Jr. Project Manager– ERP Implementation</p><p><strong>Duration:</strong> 12 months</p><p><strong>Working Arrangements</strong>: Hybrid 3-4 days in office</p><p><strong>Location:</strong> Toronto, ON or Montreal, QU</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee and lead the full-cycle ERP implementation, in coordination with external vendors, IT, and Finance teams.</li><li>Manage the design and standardization of the Chart of Accounts (COA), balancing standard practices and required customizations.</li><li>Serve as system superuser for NetSuite, providing expertise, troubleshooting, and ongoing support after go-live.</li><li>Design and deliver training for end users, including creation of SOPs, user manuals, and English-language training materials.</li><li>Regularly interface with end users and project team, fostering communication and addressing project roadblocks.</li><li>Project manage timelines, deliverables, and communications to ensure on-time delivery.</li><li>Collaborate with stakeholders to gather requirements and relay feedback for successful adoption.</li><li>Support post-implementation activities, including system optimization and process improvement.</li></ul><p><br></p>
  • 2026-01-19T19:04:15Z
Senior Clinical Trials Manager
  • Oakville, ON
  • onsite
  • Permanent
  • 110000.00 - 130000.00 CAD / Yearly
  • <p>Our client operates a high‑volume clinical research environment that conducts pharmaceutical‑sponsored trials and maintains strong quality, compliance, and multi‑study oversight. They are growing their leadership team and hiring a Senior Clinical Trials Manager who can guide people, drive quality, and support a high performing clinical operations group.</p><p><strong>The Opportunity</strong></p><p>You will lead ten clinical research professionals and oversee multiple studies at a time. This is a hands‑on leadership role focused on people development, quality oversight, and operational excellence.</p><p><strong>What You Will Do-</strong></p><p>• Lead, mentor, and coach a team of 8-10 CRCs Clinical Trial Coordinators</p><p>• Oversee planning and execution of up multiple concurrent clinical trials</p><p>• Prepare sites for monitoring visits by reviewing regulatory binders, verifying source accuracy, resolving queries, and ensuring all study files meet ALCOA Plus standards</p><p>• Maintain audit readiness by keeping regulatory binders, source documentation, AE logs, delegation logs, and study files complete and compliant</p><p>• Implement ongoing quality control checks</p><p>• Review source documents, labs, AE logs, and delegation logs for accuracy and compliance</p><p>• Be accountable for all trial activities in the research environment</p><p>• Lead or support site initiation activities and ensure readiness for activation</p><p>• Manage study budgets, track expenses, and support financial accountability</p><p>• Partner with sponsors and internal teams to address issues, maintain timelines, and ensure delivery of high quality data</p><p>• Promote a positive, collaborative culture grounded in communication, performance, and continuous improvement</p><p><strong>What You Bring</strong></p><p>• 3 or more years experience managing clinical research teams within a research environment, site network, or sponsor setting</p><p>• Strong understanding of ICH GCP (International Council for Harmonisation-Good Clinical Practice), Health Canada requirements, and ALCOA Plus principles</p><p>• Demonstrated leadership ability with a focus on coaching and team development</p><p>• Proven strength managing multiple studies and competing priorities</p><p>• Comfort preparing for audits, inspections, and sponsor oversight</p><p>• Strong communication skills with confidence working directly with sponsors</p><p><strong>Why This Role Stands Out</strong></p><p>• Ten direct reports and meaningful leadership impact</p><p>• High variety of studies and therapeutic areas</p><p>• Culture that values transparency, teamwork, and continuous development</p><p>• Stable research organization with strong sponsor relationships and steady growth</p>
  • 2026-02-02T14:23:42Z
Marketing Manager
  • Markham, ON
  • onsite
  • Permanent
  • 80000.00 - 100000.00 CAD / Yearly
  • <p><strong>Role Overview: </strong></p><p>We are seeking a <strong>Marketing / Marketing Communications Manager</strong> to lead and execute marketing communication activities for our Canadian subsidiary. This is a hands-on managerial role with no direct reports, responsible for local brand execution while closely coordinating with the U.S. subsidiary and global HQ. The role reports directly to the <strong>Country Head</strong>.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Brand Communication (In-house)</strong></p><p>·      Lead subsidiary-level brand communication activities aligned with global brand strategy</p><p>·      Manage and support SNS content and website updates</p><p>·      Ensure consistent application of global brand guidelines across all materials</p><p><br></p><p><strong>Cross-Regional Marketing Coordination (HQ & U.S. Subsidiary)</strong></p><p>·      Coordinate marketing initiatives and assets with global HQ and the U.S. marketing team</p><p>·      Localize global and regional marketing materials for the Canadian market</p><p>·      Align campaign timelines, messaging, and content updates across regions</p><p>·      Act as the primary Marcomm coordination point between Canada, the U.S., and HQ</p><p><br></p><p><strong>Trade & Dealer Marketing Communications</strong></p><p>·      Lead marketing communication initiatives in collaboration with key dealers and partners</p><p>·      Develop and manage Marcomm materials supporting dealer programs and promotions</p><p>·      Serve as the primary Marcomm contact for internal sales teams</p><p><br></p><p><strong>POS Materials Planning & Management</strong></p><p>·      Plan, develop, and manage POS materials (banners, posters, in-store displays, etc.)</p><p>·      Oversee production schedules, quantities, and vendor coordination</p><p>·      Ensure quality control and on-time delivery</p><p><br></p><p><strong>Catalog & Warranty Materials Management</strong></p><p>·      Lead the creation and management of product catalogs, warranty brochures, and printed collateral</p><p>·      Perform hands-on design and layout work using <strong>Adobe Illustrator and/or Adobe Photoshop (required)</strong></p><p>·      Manage revisions, print specifications, and inventory levels</p><p>·      Coordinate content approvals with HQ and internal stakeholders</p>
  • 2026-01-20T17:23:54Z
FP& A Manager
  • Toronto, ON
  • onsite
  • Temporary
  • 50.00 - 60.00 CAD / Hourly
  • <p><strong>About the Role</strong></p><p> Robert Half is seeking a Manager, Financial Planning & Analysis (FP& A) for a North York client. This role serves as a strategic business partner, delivering actionable insights and recommendations to drive performance, enable effective planning, and support decision-making. The role bridges financial expertise with analytics and communication, transforming complex data into meaningful guidance that supports resource allocation and organizational transformation.</p><p><strong>Key Responsibilities</strong></p><ul><li>Lead core financial planning cycles including budgets, forecasts, and long-range plans.</li><li>Develop and deliver executive-ready reports and presentations.</li><li>Analyze financial performance, assess risk, and uncover trends to provide actionable recommendations.</li><li>Collaborate with business units and senior leadership to ensure alignment and transparency.</li><li>Conduct scenario analysis, business case development, and advanced business modeling.</li><li>Champion Finance modernization through advanced tools (Microsoft D365, OneStream, Power BI, Databricks, Informatica).</li><li>Drive requirements gathering, analytics roadmap definition, and delivery of performance-driving analytics products.</li><li>Foster the adoption of new tools/processes through training and change management.</li><li>Ensure integrity of financial data models and compliance with governance standards.</li><li>Manage and mentor analysts, promoting a high-performing, collaborative culture.</li></ul><p><br></p><p><br></p>
  • 2026-02-10T17:13:53Z
Senior Director Marketing and Sales
  • Toronto, ON
  • onsite
  • Permanent
  • 130000.00 - 135000.00 CAD / Yearly
  • <p>Senior Director, Marketing and Sales</p><p>Our client, a prominent leader in the insurance and financial planning sector, is seeking a dynamic Senior Director, Marketing and Sales to drive growth and member engagement across Ontario and Atlantic Canada. With a commitment to trusted advisory support, innovative marketing strategies, and a highly collaborative culture, this organization partners with professionals to provide exceptional insurance and retirement planning solutions.</p><p>Position Overview</p><p> As the Senior Director, Marketing and Sales, you will lead a large, high-performing advisory team with a mandate to grow the insurance and retirement planning portfolio. This role is ideal for a strategic sales leader who also embraces thoughtfully integrated marketing initiatives and a passion for building lasting member relationships.</p><p>Key Responsibilities</p><ul><li>Develop and execute integrated strategies for sales, advisory, and marketing initiatives designed to boost member engagement, drive insurance sales, and strengthen brand loyalty.</li><li>Lead and mentor a team of more than 18 advisors and manage two Directors, fostering operational excellence and a culture of compliance, consistency, and outstanding service.</li><li>Actively participate in key sales conversations, coaching teams, collaborating cross-functionally with product, service, and education teams, and shaping the organization’s narrative and overall member experience.</li><li>Champion alignment between marketing, sales, and advisory support to advance business development, member acquisition, and retention goals.</li></ul><p><br></p>
  • 2026-01-20T15:28:37Z
Change Management Consultant
  • Toronto, ON
  • onsite
  • Temporary
  • 80.00 - 90.00 CAD / Hourly
  • <p><strong>Job Description: Deployment Lead – Global Property Planning Transformation</strong></p><p><strong>Overview:</strong></p><p> Our client in North York is seeking a Deployment Lead, who is a critical member of the Property Planning Program leadership team. This role ensures property readiness, coordinates training, manages deployment wave planning, and drives adoption of new processes and systems across all global properties. The Deployment Lead partners closely with the Build PM and Data & Integrations PM to align on all deployment activities. This is a 6+ months engagement and working arrangement is 4 days onsite.</p><p><strong>Key Responsibilities:</strong></p><p>·     Lead and track all pre-deployment property readiness activities, including business process alignment, completion of pre-work and validation tasks, and assurance of agreed readiness criteria.</p><p>·     Ensure properties understand User Acceptance Testing (UAT), incorporate UAT learnings into training and readiness, and collect property feedback for continuous improvement.</p><p>·     Oversee documentation and approval of business processes, internal controls, and SOPs prior to training development and go-live.</p><p>·     Confirm training modules are finalized, reflect UAT learnings and finalized SOPs, and are delivered in the correct order.</p><p>·     Coordinate logistics and communications for training, oversee training delivery for all key systems, monitor completion, and address knowledge gaps.</p><p>·     Support change management efforts, including communications, readiness tools, and pre-go-live support activities (access, communication tools, etc.).</p><p>·     Prepare properties and teams for go-live, supporting final cutover planning and execution.</p><p>·     Oversee initial deployment activities, facilitate day 1 support and instructions, gather feedback, and monitor hypercare support.</p><p> </p><p><br></p><p><br></p>
  • 2026-02-11T22:03:51Z
Business Systems Director
  • Toronto, ON
  • onsite
  • Permanent
  • 130000.00 - 180000.00 CAD / Yearly
  • <p>Join a global leader focused on people and innovation, currently undergoing a major digital transformation. We are searching for a strategic Director of Enterprise Systems & Data to head the advancement of ERP, CRM, and Data/BI environments.</p><p><br></p><p><strong>Role Overview:</strong></p><p> As a key member of the senior leadership team, you will drive the modernization of mission-critical platforms like Workday (HCM & Finance), Salesforce, and a contemporary data stack. You’ll be responsible for strategic vision, hands-on leadership, and enabling enterprise technology at scale across multiple international businesses.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead and coach cross-functional teams, including managers, engineers, and analysts within ERP, CRM, ETL, and BI domains.</li><li>Develop and execute multi-year technology strategies to optimize enterprise systems, aligning with business goals.</li><li>Oversee the performance, security, and integration of Workday (Finance & HCM), Salesforce, and data warehousing solutions.</li><li>Partner with senior stakeholders to shape technology roadmaps and elevate operational excellence.</li><li>Design and implement policies, processes, and governance frameworks to ensure reliable and scalable technology ecosystems.</li><li>Manage vendor partnerships, contracts, and budgets efficiently.</li><li>Uphold best practices in data governance, focusing on data quality, privacy, and compliance.</li><li>Support program delivery with effective scoping, risk oversight, agile planning, and cross-team collaboration.</li><li>Address engineering challenges and architect robust, scalable solutions.</li><li>Track and report on KPIs, team progress, and enterprise system outcomes.</li><li>Drive talent development through mentorship, hiring, and leadership growth.</li></ul><p><br></p>
  • 2026-01-26T20:13:41Z