We are looking for a dedicated HR Generalist to join our team in Scarborough, Ontario, and contribute to the success of our manufacturing operations. This role offers a unique opportunity to work in a fast-paced, unionized environment, where your HR expertise will be instrumental in driving employee engagement, efficient processes, and compliance. The ideal candidate will bring a proactive mindset and strong organizational skills to support various HR functions and initiatives.<br><br>Responsibilities:<br>• Manage onboarding and offboarding processes to ensure a positive employee experience.<br>• Maintain accurate records for payroll, benefits, and vacation tracking, ensuring compliance.<br>• Coordinate recruitment activities, including sourcing, screening, and scheduling interviews.<br>• Facilitate training programs and track completion of mandatory learning modules.<br>• Provide support for employee relations within a unionized environment, ensuring adherence to collective agreements.<br>• Assist with documentation and preparation for labour-related activities.<br>• Lead employee engagement initiatives to foster a collaborative and inclusive workplace.<br>• Update HR policies and generate reports to support data-driven decision-making.<br>• Collaborate on projects aimed at enhancing HR systems and optimizing workflows.<br>• Utilize advanced Excel skills for tracking, reporting, and analysis purposes.
<p>Robert Half is pleased to present an exceptional opportunity for a Senior Member Services Representative to join our North York client, a Benefits and Pensions Administration Service.</p><p><strong>Your Role</strong></p><p> As a Senior Member Services Representative, you will serve as an expert resource for members, resolving both routine and complex inquiries related to pension and benefits. You will also mentor junior staff and help shape the service delivery approach.</p><p><strong>Key Responsibilities</strong></p><ul><li>Deliver outstanding member service via phone, and email communication with empathy, accuracy, and efficiency.</li><li>Guide members through administrative processes such as enrollment, retirement applications, and plan education.</li><li>Prepare and issue member documentation, ensuring timely and accurate information.</li><li>Participate in member seminars, individual consultations, and union meetings.</li><li>Review member updates and documentation for accuracy; coordinate pension payment instructions with custodians.</li><li>Reconcile monthly and yearly pension payments in all forms.</li><li>Coach and support junior representatives to uphold service standards.</li><li>Identify and implement opportunities to enhance processes and member satisfaction.</li></ul><p><br></p>
