<p>We are looking for an organized and proactive Assistant Property Manager to support the daily operations of a large property in Toronto, Ontario. This role works under the guidance of the Property Manager, Development Manager, and/or General Manager, providing dependable and timely administrative and operational support for the property. The position acts as a primary liaison for tenants and external vendors and helps improve office processes and systems to maintain a well-organized and productive work environment.</p><p><br></p><p><strong>Primary Duties</strong></p><p><br></p><p><strong>Tenant Relations and Service</strong></p><ul><li>Deliver friendly, professional, and prompt service to all tenants</li><li>Handle standard tenant questions autonomously, directing complex matters to management as needed</li><li>Contribute to planning and executing tenant engagement programs, events, and special projects as assigned</li></ul><p><strong>Building Operations and Facility Oversight</strong></p><ul><li>Assist with all aspects of tenant move-ins and move-outs, such as distributing access cards, coordinating signage, and preparing orientation packets</li><li>Help manage tenant maintenance requests and preventive maintenance tasks</li><li>Participate in the launch and support of new operational and facility-related projects</li><li>Draft and maintain monthly cleaning reports, track service quality, and manage feedback or service credits</li><li>Prepare and send tenant communications, such as updates regarding rent or policy changes</li><li>Collect and process tenant payments, promptly recording and tracking cheques</li><li>Monitor janitorial supply levels, conduct audits, and initiate restock orders for management approval</li><li>Support marketing efforts and the coordination of tenant events or building activities</li><li>Draft, edit, and organize documents, correspondence, reports, and presentations</li><li>Maintain accurate digital and paper filing systems in line with document retention practices</li><li>Regularly update databases for tenant and vendor contacts, emergency information, and contractor records</li><li>Organize and submit expense reports related to property management</li><li>Conduct annual checks to verify tenant insurance documentation is up-to-date and meets property requirements</li><li>Manage scheduling for meeting spaces and handle related logistics and materials</li><li>Distribute incoming and outgoing mail and coordinate courier deliveries</li><li>Oversee the operation of office equipment and arrange technical support when necessary</li><li>Help prepare leasing documents and assemble materials for review by managers or owners</li></ul><p><strong>Financial and Administrative Functions</strong></p><ul><li>Offer administrative assistance to the property management and operations teams, as well as landlords</li><li>Communicate with the accounting department to resolve detailed inquiries from tenants or suppliers</li><li>Maintain purchase order records and track tenant chargebacks for regular review with management</li><li>Handle accounts receivable under the supervision of the Controller</li><li>Ensure supplier invoices are coded correctly, approved, and submitted for processing</li><li>Address vendor payment questions and resolve account issues</li><li>Compile and update monthly accounts receivable summaries for management</li></ul><p><br></p>
