<p><strong>Role Summary:</strong></p><p>Oversees IT support services for assigned offices, collaborating with Digital-IT on remote support, projects, and vendor management. Provides backup for the Global Helpdesk during peak times or holidays.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Coordinate hardware/software upgrades and installations per global standards</li><li>Maintain inventory and license records</li><li>Execute project tasks including testing and documentation</li><li>Perform scheduled maintenance and troubleshoot issues</li><li>Diagnose and resolve hardware/software faults</li><li>Repair or replace equipment as needed</li><li>Participate in shift and on-call rotations</li><li>Guide local office contacts and liaise with external vendors</li><li>Join scheduled IT conference calls</li></ul><p><strong>Digital-IT Collaboration:</strong></p><ul><li>Partner with GSM and Digital-IT to enhance tech adoption and support delivery</li><li>Support Global Helpdesk in software rollouts and issue resolution</li><li>May assist with events or conferences at other offices</li></ul>
<p><strong>Job Description: Senior Finance and Expense Analyst</strong></p><p><strong>Overview:</strong></p><p> Our insurance client is seeking a detail-oriented professional to support financial analysis, resource planning, and expense optimization for one of their lines of business. This role involves preparing headcount and expense reports, partnering with senior leaders during budgeting cycles, and driving process improvement initiatives.</p><p><strong> </strong></p><p><strong>Responsibilities:</strong></p><ul><li>Prepare and analyze headcount, staff costs, and expense-related reports (MBR, QBR) to support resource planning and operational budgeting.</li><li>Collaborate with cost center leaders and finance during budget/forecast cycles to ensure accurate financial reporting and alignment with organizational goals.</li><li>Provide insights to senior leaders that drive expense optimization and operational efficiencies while ensuring financial data reflects current business practices.</li><li>Lead or assist with ad hoc projects, process improvements, and reporting initiatives as needed to enhance business performance.</li></ul><p><br></p>
<p>We are looking for an experienced Financial Analyst to join our team on a contract basis in Toronto, Ontario. In this role, you will support the sales department by managing financial processes, analyzing data, and ensuring the accuracy of billing and accounts receivable. This is a dynamic position that requires attention to detail and strong analytical skills.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>Financial Planning and Analysis: </p><p>· Analyzing results, interpreting data, monitoring variances, identifying trends, making comparative analyses, and recommending actions</p><p>· Create financial models and reports for organizational decision support</p><p>· Assist with annual and quarterly actual, budgeting and forecasting processes and reporting</p><p> </p><p>Contract Management and Billing:</p><p>· Overseeing the billing cycle for all new and re-occurring revenue streams</p><p>· Review sponsorship and other revenue generating contracts/agreements and establish appropriate billing and revenue recognition in line with contractual terms</p><p>· Prepare manual invoices (when needed) for all revenue streams, checking data and supporting approvals, resolving discrepancies, and data entry</p><p>· In collaboration with other departments maintain up to date contract management system to track and report on actual, forecasted and budgeted revenues</p><p>· Prepare monthly commission reporting for sales team</p><p>· Successfully interact directly and independently with a variety of internal and external stakeholders on all aspects of contract management and billing</p><p> </p><p>Accounts Receivable and Collections: </p><p>· Responsible for monitoring receipt of payments and application through Microsoft B365</p><p>· Responsible for ensuring regular tracking of account aging and follow up activities to support timely collections</p><p>· Reconcile accounts, verify and balance data, and complete month-end and year-end entries and adjustments</p><p>· Provide reports/statements to third parties as required to manage accounts</p><p>· Correspondence with members, sponsors, other third parties and employees as needed in a professional and collaborative manner to resolve any billing or payment issues</p><p> </p><p>General ledger and accounting close:</p><p>· Responsible for completion of the month-end, quarter-end and year-end accounting close process for all revenue streams, accounts receivable, miscellaneous assets and other requirements as needed </p>
<p>Robert Half Technology is looking to hire a full time / permanent Global Operations Manager for a client that is rapidly expanding. They are offering great culture, stable work and opportunities for learning and growth.</p><p><br></p><p>Please take a look at the summarized information below and apply if you are a good fit. </p><p><br></p><p>Due to high volume of applicants, those that accurately fit the requirements will receive a response. Thank you for understanding!</p><p><br></p><p>Role: Global Operations Manager </p><p>Type: Full time / Permanent</p><p>Industry: Confidential until discussion held</p><p>Location: West GTA Region</p><p>Compensation: $120k to $140k + 10% Bonus (as well as additional bonuses) + 4 weeks vacation (Additional 3 sick days) + Health benefits (Dental, medical and vison) + Great team / work culture</p><p><br></p><p>Requirements:</p><p>- 10+ years experience working in the IT Industry; last few years working at a Managerial capacity</p><p>- IAAS Experience would be ideal (Infrastructure as a service)</p><p>- Strong understanding and experience working at / with Data Centers</p><p>- Expert knowledge with servers, hosting (nature of their business); cloud platforms (Azure, AWS or GCP)</p><p>- Server configuration</p><p>- Project Management Skills</p><p>- Familiar with JIRA and Roadmap development</p><p>- Logistics and cross-border coordination skills</p><p>- Analysis, implementation, and evaluation of IT landscape</p><p>- Budgeting, forecasting, hiring and building a team</p><p>- Project management experience; strong pipeline of projects</p><p>- Strong communication skills; speaking technical to non-technical people</p><p>- Asset: PMP Certified </p><p><br></p>
<p>Robert Half is looking for a skilled Nonstop Support Specialist to deliver exceptional technical assistance for our client and ensure they have a seamless experience using their products. In this role, you will leverage your expertise in troubleshooting, customer service, and application support to address client concerns effectively. The position offers a hybrid work environment, combining office-based collaboration in Mississauga, Ontario, with remote work flexibility.</p><p><br></p><p>Responsibilities:</p><p>• Provide expert-level technical support to clients, resolving issues promptly and ensuring high customer satisfaction.</p><p>• Troubleshoot product-related problems, including hardware and software concerns, to identify and implement effective solutions.</p><p>• Collaborate with internal teams and stakeholders to escalate and resolve complex issues.</p><p>• Utilize cloud technologies to enhance support processes and improve client outcomes.</p><p>• Deliver deskside and remote support services tailored to individual client needs.</p><p>• Conduct quality assurance checks to ensure consistent service delivery and product reliability.</p><p>• Maintain strong communication with clients to address inquiries and provide updates on issue resolutions.</p><p>• Assist in onboarding and training clients on product usage and best practices.</p><p>• Document and track support cases to ensure accurate reporting and continuous improvement.</p><p>• Stay informed of product updates and industry trends to provide proactive and informed support.</p>
