We are looking for a skilled Technical Support Analyst to join our team in Toronto, Ontario. In this role, you will provide comprehensive technical assistance to ensure seamless operation of IT systems and applications. This position offers an opportunity to work with cutting-edge technologies and collaborate with a dynamic team to deliver exceptional support services.<br><br>Responsibilities:<br>• Provide technical support for Microsoft Server environments, including Server 2008/2012, Exchange 2010, and SQL Server.<br>• Manage and maintain cloud technologies such as Microsoft Azure, cloud-based storage solutions, virtual machines, and identity/access management tools.<br>• Assist in the migration, administration, and ongoing support of Microsoft 365 services, including Exchange Online, OneDrive, and other cloud platform tools.<br>• Perform patch management and ensure proper updates to systems using relevant software.<br>• Troubleshoot network-related issues, including VPN configuration, switches, routers, and firewalls.<br>• Monitor IT systems to identify potential issues and implement proactive solutions using network monitoring and alerting tools.<br>• Provide support for Active Directory and Exchange, ensuring optimal functionality and user access.<br>• Collaborate with team members to develop and implement effective IT solutions and strategies.<br>• Deliver deskside and remote technical support for hardware, software, and desktop applications.<br>• Document technical incidents and resolutions using ticketing systems to ensure effective tracking and follow-up.
We are looking for a skilled Automation Engineer to join our team in Oakville, Ontario. In this long-term contract position, you will play a key role in designing and implementing automated workflows to enhance operational efficiency. The ideal candidate will have a strong background in automation frameworks, backend development, and quality assurance processes.<br><br>Responsibilities:<br>• Facilitate workshops with stakeholders to identify and prioritize automation opportunities.<br>• Analyze existing workflows and design future state processes optimized for automation.<br>• Prepare detailed documentation, including process design and solution design documents, to outline technical architecture, business rules, and integration approaches.<br>• Create and implement Power Automate Cloud Flows for seamless system integration using APIs and connectors.<br>• Develop Power Automate Desktop flows to enable unattended automation for legacy systems.<br>• Utilize AI Builder and Copilot Studio to enhance document processing and intelligent workflow orchestration.<br>• Apply best practices for modular design, secure credential management, and environment separation across automation solutions.<br>• Conduct testing activities such as unit testing, system testing, and user acceptance testing to ensure reliability.<br>• Deploy automated solutions to production and provide ongoing monitoring and optimization.<br>• Create operational runbooks and documentation to support maintenance and troubleshooting efforts.
<p>Our client in Toronto is seeking an Applications Architect to design, develop, and oversee scalable, robust enterprise application solutions. This role involves collaborating with cross-functional teams, defining technical architecture strategies, and ensuring alignment with organizational goals. The ideal candidate will bring expertise in application design, integration, and cloud technologies.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Lead the architecture, design, and development of enterprise applications.</li><li>Collaborate with business stakeholders, developers, and project managers to gather requirements and ensure solutions address business needs.</li><li>Develop and maintain architectural documentation, standards, and best practices.</li><li>Evaluate emerging technologies and recommend integration strategies.</li><li>Oversee application security, scalability, and performance optimization.</li><li>Provide technical guidance to development teams throughout the project lifecycle.</li></ul><p><br></p>
<p>This job posting is for a current contract vacancy with our client. We are looking for a highly skilled Senior Systems Engineer to join our team in Toronto, Ontario. In this role, you will play a key role in designing, implementing, and maintaining IT infrastructure that supports organizational objectives. This role will require close collaboration with regional teams and global stakeholders to ensure seamless operations and adherence to industry standards.</p><p><br></p><p>Responsibilities:</p><p>• Design, implement, and manage scalable IT infrastructure that meets organizational and regional requirements.</p><p>• Standardize systems and processes across different regions to enhance reliability and security.</p><p>• Integrate and manage hybrid environments, including on-premises and cloud-based solutions such as Azure and VMware.</p><p>• Collaborate with regional IT teams to address unique challenges and deliver tailored solutions.</p><p>• Act as the primary escalation point for critical technical issues across time zones.</p><p>• Monitor system performance and optimize configurations to meet diverse user and network demands.</p><p>• Oversee backup, recovery, and disaster recovery processes to ensure business continuity.</p><p>• Lead cross-region IT infrastructure projects, ensuring consistent execution and adherence to standards.</p><p>• Implement and maintain robust security protocols to safeguard organizational data.</p><p>• Develop and maintain comprehensive documentation for systems, processes, and infrastructure standards.</p>
<p>Seeking a motivated French/English Bilingual Technical Support Level I professional to join a rapidly growing team. This role focuses on providing efficient, high-quality support to customers, assisting with technical troubleshooting, onboarding, and device monitoring. </p><p><br></p><p>Principal Responsibilities:</p><ul><li>Respond promptly and professionally to customer support tickets.</li><li>Document resolutions and key details in IT systems such as HubSpot.</li><li>Monitor customer devices for uptime, troubleshoot issues, and generate analytics reports.</li><li>Communicate technical updates across teams using platforms like Teams and HubSpot.</li><li>Track and resolve issues with internal IT and external vendors.</li><li>Keep users informed on issue status and next steps.</li><li>Deliver excellent customer service, addressing concerns with effective communication and problem-solving.</li><li>Availability for non-standard hours, weekends, and on-call shifts as needed.</li><li>Perform additional duties as required.</li></ul>
