2 results for Network Administrator in Toronto, ON

NON - IT - T2S36 Coordonnateur - Intermediaire

Toronto, ON
remote
Contract / Temporary
20.00 - 22.00 CAD / Hourly
Job: Analyst: Payments Primary Location: Toronto Ontario Language: English Hybrid work: 4 times per week at the office Description National Bank Independent Network NBIN is Canadas leading provider of custody trade execution and brokerage solutions for Independent Portfolio Managers Introducing Brokers and Investment Fund managers. With over 25 years of continuous service and a team of more than 240 professionals we serve 400 independent firms with over 290 billion in assets and 800000 Canadian investors. Position Summary The Payments Team is responsible for the comprehensive review and approval of payment-related transactions for NBIN clients including wires EFTs and cheques. The role supports administrative efficiency and accuracy by completing assignments promptly responding to client and partner inquiries in a timely and professional manner and maintaining strict attention to detail across payment processing and documentation. Key Responsibilities - Review validate and approve payment-related transactions for NBIN clients in accordance with established procedures service standards and risk controls. - Ensure accuracy and completeness of payment instructions supporting documentation and required approvals prior to processing. - Investigate exceptions and discrepancies e.g. missing information mismatched details incomplete authorizations and coordinate timely resolution with client firms and internal partners. - Monitor assigned work queues and complete tasks within defined turnaround times prioritizing urgent requests and managing multiple requests concurrently. - Respond to client and partner inquiries promptly and professionally primarily via email providing clear guidance on requirements next steps and status updates. - Document actions taken decisions and supporting rationale within applicable systems to maintain a strong audit trail. - Identify recurring issues and contribute to process improvements job aids and updates to procedures to enhance efficiency and client experience. - Adhere to confidentiality privacy and information security requirements when handling client data and payment information. Required Qualifications - Post-secondary education or equivalent combination of education and relevant experience. - 3 year of experience in operations payments processing financial services administration or a related client service environment or demonstrated capability in a fast-paced processing role. - CSC completion is considered an asset - Strong attention to detail and commitment to accuracy in data entry verification and documentation. - Proven ability to manage competing priorities meet deadlines and maintain quality under time constraints. - Strong written communication skills with a professional email tone able to communicate requirements clearly and succinctly. - Comfort working across multiple systems and workflows strong ability to learn new tools and processes quickly. - ...
2026-05-25T14:04:03Z

IT Manager

Toronto, ON
onsite
Permanent
100000.00 - 120000.00 CAD / Yearly
This job posting is for a current vacancy with our client. We are seeking an experienced Service Desk & IT Operations Manager to lead service delivery and IT operations within a fast-paced, professional services environment. A core focus of this role is the implementation, alignment, and continuous improvement of service desk processes in accordance with ITIL/ITSM best practices. The successful candidate will optimize incident, request, and change management workflows, define and monitor ITSM KPIs, and ensure service delivery meets established performance and compliance standards. This is an excellent opportunity for a hands-on leader who thrives in fast-paced, high-performance environments and is passionate about delivering exceptional service. In this role, you will lead a Service Desk team, overseeing daily operations while driving performance, engagement, and service excellence. Strong people management experience is essential, as you will be responsible for coaching, mentoring, performance management, and building a high-performing, client-focused team. In this role, you will: <ul><li>Lead, coach, and develop Service Desk staff, with a strong focus on people management, performance coaching, skill development, and engagement.</li><li>Establish, define, and evolve baseline service metrics and KPIs to measure performance across incident, request, and change management processes.</li><li>Drive a strong culture of continuous improvement, using data, reporting, and trend analysis to enhance service quality, efficiency, and end-user experience.</li><li>Perform root cause analysis on recurring incidents and service issues, identifying underlying problems and implementing preventative and long-term corrective actions.</li><li>Lead the alignment, implementation, and ongoing optimization of ITSM processes and best practices, ensuring consistent, scalable, and compliant service delivery.</li><li>Monitor service performance through end-user feedback, operational reporting, and KPI analysis to identify improvement opportunities and service gaps.</li><li>Provide hands-on escalation support for complex hardware and software issues, including troubleshooting, research, and resolution.</li></ul>
2026-05-22T18:04:09Z