<p>We are looking for a detail-oriented Collections Specialist to join our team on a contract basis in Coquitlam, British Columbia. This role involves managing high-volume accounts, ensuring timely payments, and maintaining accurate records to support year-end financial goals. If you thrive in a fast-paced environment and have a knack for problem-solving, this position offers an excellent opportunity to showcase your skills.</p><p><br></p><p>Responsibilities:</p><p>• Handle high-volume collections for small accounts, ensuring timely follow-ups and resolutions.</p><p>• Categorize client accounts to determine collectability and take appropriate action based on established procedures.</p><p>• Conduct three follow-up calls before initiating write-offs, documenting all interactions accurately in Excel.</p><p>• Collaborate with clients to establish payment timelines, verify cheque numbers, and confirm payment methods.</p><p>• Track and update payment data using advanced Excel functions such as VLOOKUPs and pivot tables.</p><p>• Maintain clear and precise communication with clients to ensure positive relationships while achieving collection targets.</p><p>• Support year-end financial initiatives by prioritizing outstanding accounts and streamlining collection efforts.</p><p>• Work closely with the existing collections team to share insights and contribute to process improvements.</p><p>• Provide excellent customer service while adhering to business casual dress code and high standards.</p>
