We are looking for a dedicated Operations Specialist to join our team in Ottawa, Ontario, on a long-term contract basis. In this role, you will play a key part in supporting manufacturing operations, ensuring production goals are achieved while maintaining compliance with industry standards. This position is ideal for candidates with experience in shift work and a strong understanding of operational processes.<br><br>Responsibilities:<br>• Operate and monitor production equipment to ensure efficiency and quality standards are met.<br>• Adhere to company policies and industry regulations to maintain compliance in daily operations.<br>• Work rotating shifts to support continuous production and meet operational demands.<br>• Track and achieve production goals by following established procedures and protocols.<br>• Identify and resolve equipment issues to minimize downtime and maintain output.<br>• Collaborate with team members to optimize workflows and drive improvements in operational performance.<br>• Maintain accurate records of production activities for reporting and analysis.<br>• Participate in training sessions to enhance knowledge of systems and processes.<br>• Utilize tools such as ERP systems and CRM platforms to support operational needs.<br>• Ensure safety protocols are followed to maintain a secure working environment.
<p>A well-established professional services organization is seeking a proactive, hands-on It Support Specilist- IT Manager to oversee its technology environment, partner with third-party providers, and ensure systems remain secure, stable, and aligned with evolving business needs.</p><p><br></p><p>This role blends day-to-day operational support with longer-term strategic planning, and is ideal for someone who thrives in a fast-paced, deadline-driven environment.</p><p>Compensation is competitive and commensurate with experience, with a comprehensive benefits package including health coverage and retirement savings support.</p><p><br></p><p>Key Responsibilities</p><ul><li>Oversee the organization’s IT environment across multiple locations, supporting both onsite and remote users while ensuring secure and reliable operations</li><li>Manage the IT ticketing function, monitoring service levels, identifying trends, and coordinating escalations to maintain high-quality support</li><li>Lead onboarding and offboarding processes, including device provisioning, access management, and system configuration</li><li>Coordinate vendor relationships, including service agreements, renewals, and software licensing compliance</li><li>Act as the primary liaison with external IT partners, including Managed Service Providers and other vendors</li><li>Support and maintain core infrastructure, including networks, meeting room technology, and secure document workflows</li><li>Lead the implementation of new systems, upgrades, and integrations from planning through adoption</li><li>Oversee IT asset management, including inventory tracking, lifecycle planning, and procurement</li><li>Develop and maintain IT documentation, policies, and internal knowledge resources</li><li>Deliver user training and ongoing support to promote effective and secure use of technology</li></ul>
