It Support Specialist Jobs in Ottawa, ON

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Patient Services Manager

Ottawa, ON
onsite
Permanent
88000.00 - 105000.00 CAD / Yearly
Robert Half is partnering with an organization that's looking to add a Patient Service Manager to their growing team. This is a full-time/permanent role on site. Responsibilities:<ul><li>Supervise and guide the Patient Services team to regularly provide outstanding, empathetic, and professional support to patients, referring offices, and other key partners.</li><li>Manage day-to-day operations by overseeing staffing levels, scheduling, task allocation, and workflow effectiveness to meet service goals and operational demands.</li><li>Create, introduce, and uphold service expectations across all communication channels, including phone and email interactions.</li><li>Serve as the main point of escalation for challenging patient issues, complaints, and service recovery matters, ensuring prompt and suitable resolution.</li><li>Review feedback from patients and referring offices to spot patterns, resolve service shortcomings, and introduce enhancements that strengthen the patient experience.</li><li>Maintain the accuracy, organization, and timely communication of information entering and leaving the Patient Services department to support seamless care and efficient workflows.</li><li>Evaluate team performance, operational processes, and staffing needs to uncover ways to increase efficiency, remove obstacles, and maximize available resources.</li><li>Define, track, and present key performance metrics to measure team output, service quality, productivity, patient satisfaction, and operational success.</li><li>Analyze data and performance patterns to determine improvement opportunities, set measurable targets, and carry out plans to achieve results.</li><li>Design and implement strategies that support employee engagement, retention, and team performance while preserving excellent service delivery.</li><li>Recognize opportunities to simplify processes, strengthen information flow, and improve collaboration between Patient Services and other departments.</li><li>Identify and assess emerging technologies, systems, and tools that can boost call centre performance, improve workflows, enhance information management, and elevate the patient experience.</li><li>Take the lead in, or contribute to, the rollout of new systems, technologies, and process enhancements.</li><li>Partner with Operations, Finance, Human Resources, and other stakeholders to strengthen workflows, reporting, communication, and coordination throughout the organization.</li></ul>
2026-10-22T17:58:44Z

Controller

Ottawa, ON
onsite
Temporary
57.00 - 66.00 CAD / Hourly
We are looking for a bilingual Controller to join our client’s team in Ottawa, Ontario on a Long-term Contract basis. This position is suited to a designated accounting specialist who brings strong leadership capability, advanced project accounting expertise, and a hands-on approach to financial oversight. The successful candidate will guide core accounting operations, support accurate reporting, and help strengthen financial processes across the organization. Responsibilities:• Lead daily accounting activities while providing direction, coaching, and oversight to finance staff.• Manage project accounting processes to ensure costs, revenue, and financial performance are tracked accurately across initiatives.• Oversee month-end activities, including journal entries, reconciliations, and timely preparation of financial results.• Prepare budgets, forecasts, and ad hoc financial analyses to support operational and strategic decision-making.• Administer payroll-related financial processes and help maintain accuracy and compliance in associated records.• Produce clear and reliable financial reports using accounting systems and reporting tools to support management requirements.• Review account balances regularly and resolve discrepancies through detailed reconciliation and follow-up.• Support the effective use of financial and business systems, including collaboration with teams when process or system updates affect accounting workflows.
2026-11-05T22:03:53Z

Project Manager - Operations

Ottawa, ON
onsite
Temporary
47.00 - 52.00 CAD / Hourly
We are seeking an experienced Project Manager, Operations to lead major operational initiatives for our client in Ottawa, Ontario. This long-term contract opportunity is ideal for a results-driven professional who excels at leading complex projects, driving organizational change, and collaborating across multiple business functions. The successful candidate will bring strong project management expertise, exceptional stakeholder engagement skills, and a proven ability to deliver operational improvements that support strategic business objectives. Responsibilities:<ul><li>Lead operational projects from planning through execution, ensuring deliverables are completed on time, within scope, and aligned with business objectives.</li><li>Develop and maintain comprehensive project plans, budgets, schedules, and resource allocations while monitoring progress and mitigating risks.</li><li>Collaborate with leaders and stakeholders across the organization to establish priorities, drive accountability, and ensure successful project outcomes.</li><li>Identify opportunities to improve business processes, increase efficiency, and support continuous operational improvement initiatives.</li><li>Facilitate project governance activities, including status updates, milestone reviews, risk assessments, and executive reporting.</li><li>Manage project budgets, forecasts, and resource planning to support effective decision-making and financial accountability.</li><li>Coordinate cross-functional teams and external partners to ensure initiatives are delivered effectively and organizational objectives are achieved.</li><li>Support organizational change management efforts by developing communication plans, facilitating stakeholder engagement, and promoting adoption of new processes.</li><li>Utilize project management tools and reporting systems to track progress, manage dependencies, and maintain visibility across multiple initiatives.</li><li>Lead strategic projects and special assignments that contribute to operational excellence and long-term business success.</li></ul>
2026-11-05T22:03:53Z

Senior Research Scientist

Ottawa, ON
onsite
Permanent
130000.00 - 156000.00 CAD / Yearly
The Senior Research Scientist leads research initiatives that support evidence-based decision-making, organizational strategy, and innovation within the healthcare sector. This role combines independent scientific research with strategic leadership, contributing to the advancement of professional assessment, health education, and workforce development. Working collaboratively with internal stakeholders and external partners, the Senior Research Scientist designs and leads complex research projects, develops long-term research priorities, and establishes partnerships with academic institutions, healthcare organizations, regulatory bodies, and other relevant stakeholders. The role is responsible for producing high-quality, methodologically rigorous research that informs policy, professional practices, and organizational initiatives. Additional responsibilities include strengthening research governance and infrastructure, mentoring research contributors, overseeing ethical research practices, and translating scientific findings into practical recommendations. The successful candidate will bring extensive research experience, strong analytical capabilities, and the ability to lead multidisciplinary initiatives while communicating complex findings to diverse audiences. Responsibilities:<ul><li>Design, lead, and conduct high-quality quantitative, qualitative, and mixed-methods research projects aligned with organizational priorities.</li><li>Oversee research design, data collection, statistical analysis, interpretation, and reporting to ensure methodological rigor and reliable findings.</li><li>Serve as Principal Investigator on complex research initiatives, providing scientific direction and oversight throughout the research lifecycle.</li><li>Prepare and disseminate research findings through peer-reviewed publications, technical reports, presentations, and other knowledge products.</li><li>Ensure research activities comply with applicable ethical requirements, methodological standards, and established research practices.</li><li>Lead and contribute to program evaluation, assessment measurement, and continuous improvement initiatives.</li><li>Translate complex research findings into actionable insights that support strategic planning, policy development, and organizational decision-making.</li></ul>
2026-11-05T18:18:43Z

IM/IT Manager

Ottawa, ON
onsite
Permanent
106000.00 - 125000.00 CAD / Yearly
Our Client is seeking an experienced Fully Bilingual IT Operations & Digital Transformation Manager to lead day-to-day technology operations while driving modernization and transformation initiatives across the organization.This is a hands-on leadership role for someone with a strong technical foundation who can also operate confidently with senior executives, vendors, and business stakeholders. What You'll Do<ul><li>Lead and develop an IT team responsible for technology operations, service delivery and end-user support.</li><li>Oversee infrastructure, cloud services, applications, cybersecurity and IT service management.</li><li>Drive technology modernization and digital transformation initiatives.</li><li>Provide strategic and tactical technology advice to senior leadership.</li><li>Manage external technology partners, vendors and managed service providers.</li><li>Establish and improve ITIL, change management, security and operational processes.</li><li>Support cybersecurity initiatives, risk management and technology governance.</li><li>Evaluate and introduce new technologies, including cloud and AI solutions.</li><li>Develop technology roadmaps and contribute to enterprise architecture and long-term planning.</li><li>Build strong relationships across the organization and translate technical concepts into business outcomes.</li></ul> The Ideal CandidateWe're looking for someone who has grown through the technical ranks into leadership — someone who understands how technology works but is equally comfortable discussing strategy, budgets, risk and transformation with senior leadership.Experience within government, public sector, regulated environments or large institutions is considered an asset.
2026-10-30T19:03:52Z

Sr. Accountant

Ottawa, ON
remote
Temporary
39.59 - 45.84 CAD / Hourly
Robert Half Management Resources is the worldwide leader in specialized consulting and staffing services for senior-level accounting, finance and business systems professionals. Our client is seeking a Senior Accountant, Accounts Receivable to own the full Quote-to-Cash (Q2C) accounting cycle, including cash application, billing, credit, collections, and customer account management. This role is ideal for a detail-oriented, service-minded accounting professional who thrives in a high-volume environment and enjoys improving processes.The Senior Accountant’s duties will include:<ul><li>Process and apply customer payments, including ACH, credit card, and check transactions</li><li>Manage billing for API platform fees, vendor discount programs, and marketing-related invoicing</li><li>Review credit applications, monitor credit limits, and oversee collections activity and AR aging</li><li>Prepare bad debt accruals, write-offs, reconciliations, and AR-related month-end reporting</li><li>Support audit requests and maintain accurate AR balances and supporting documentation</li><li>Set up and maintain vendor and customer records in financial systems</li><li>Serve as a key point of contact for billing, payment, and account inquiries</li><li>Identify and implement opportunities to improve cash application, collections, and reconciliations using AI and automation</li><li>Document AR processes, controls, and policies</li><li>Other duties or tasks as assigned</li></ul>
2026-10-30T20:08:46Z

Property Accountant

Ottawa, ON
onsite
Permanent
65000.00 - 75000.00 CAD / Yearly
Robert Half is partnering with a client looking to add a Property Accountant to their growing Finance team. This is a full-time/permanent position on site. Advantages:-Competitive salary (65-70K)-Full benefits + RRSP matching -3 weeks vacation-Flex hours-Excellent leadership team and culture Responsibilities: <ul><li>Manage full-cycle accounting for a diverse portfolio of commercial properties.</li><li>Perform month-end close activities, including reviewing journal entries, accruals, reconciliations, and amortization schedules.</li><li>Prepare monthly, quarterly, and annual financial statements.</li><li>Complete daily and monthly bank reconciliations, including investigating, following up on, and resolving outstanding items.</li><li>Maintain and monitor the general ledger and chart of accounts to ensure accurate classification of transactions.</li><li>Partner closely with property management teams to address inquiries and resolve day-to-day accounting issues, including unpaid rent matters.</li><li>Prepare and file all property HST remittances in an accurate and timely manner.</li><li>Support the annual budgeting process, including preparing and distributing rental statements for the upcoming year.</li><li>Complete year-end operating cost reconciliations.</li><li>Ensure new rental notices are issued to tenants in accordance with the upcoming year’s operating budget.</li><li>Provide accurate and timely financial information to internal stakeholders, tenants, and other external parties as needed.</li><li>Collaborate with team members on accounting matters, offering guidance and responding to questions.</li><li>Assist with additional accounting duties and special projects as required.</li></ul>
2026-10-20T17:48:46Z

7 results for It Support Specialist in Ottawa, ON