<p>Our client is seeking an experienced Help Desk/Desktop Support to join a high-performing team in Ottawa. This contract-to-permanent opportunity is ideal for a strategic leader with a strong track record in overseeing software initiatives, driving innovation, and delivering successful project outcomes. The ideal candidate brings deep expertise in Agile transformation, project management, and technical team leadership.</p><p><br></p><p><strong>Requirements:</strong></p><p>-Provide first‑level technical support to users via phone, email, and in person.</p><p>-Troubleshoot hardware, software, and network issues.</p><p>-Install and configure computers, peripherals, and standard applications.</p><p>-Manage user accounts and access (e.g., Active Directory, Microsoft 365).</p><p>-Document support tickets and escalate issues when needed.</p><p>-Assist with device setups, updates, and software deployments.</p><p>-Support remote users using remote access tools.</p><p>-Maintain IT equipment and follow security and IT policies.</p><p><br></p><p><strong>Work Environment:</strong></p><p>-Working conditions are normal for an office environment. Some lifting or moving of equipment up to 40 lbs may be required. In-office work at our Ottawa office is required, and occasional travel may be required.</p>
