<p>Our client is looking for a dedicated Desktop Support Analyst to join their team on a long-term contract basis in Kanata, Ontario. In this role, you will provide essential onsite IT support to a dynamic manufacturing facility, ensuring smooth operations in both production line environments and office spaces. This position offers an excellent opportunity to collaborate with system administrators, engineers, and other technical professionals.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Deliver hands-on IT support for hardware, peripherals, and Windows-based Dell PCs across production lines and office environments.</p><p>• Troubleshoot and resolve technical issues related to laptops, desktops, and other workstation equipment.</p><p>• Collaborate with system administrators and the IT Manager to maintain optimal functionality of IT systems.</p><p>• Ensure the seamless operation of IT equipment within the manufacturing facility and engineering offices.</p><p>• Provide deskside support to end-users, addressing software and hardware concerns promptly.</p><p>• Document and escalate complex technical issues as needed, ensuring efficient resolution.</p><p>• Assist in maintaining and upgrading IT equipment to meet operational demands.</p><p>• Support the implementation of Cisco and Citrix technologies within the workspace.</p><p>• Maintain a high level of service while interacting with a diverse group of onsite users.</p><p>• Adhere to security and compliance standards when handling IT assets.</p>
We are looking for a skilled Help Desk Analyst II to provide comprehensive onsite IT support for a growing environment in Ottawa, Ontario. This long-term contract position involves addressing technical issues, managing escalated service desk tickets, and ensuring the smooth operation of IT systems across a 200-machine setup. The ideal candidate will bring strong problem-solving skills and a proactive approach to maintaining and enhancing IT infrastructure.<br><br>Responsibilities:<br>• Respond to and resolve IT-related issues, including troubleshooting printers, cabling, and remote access problems.<br>• Manage escalated service desk tickets and ensure timely resolution in alignment with service level agreements.<br>• Configure and set up new laptops and desktops, including the installation of authorized software.<br>• Maintain and apply security updates, patches, and upgrades to all IT hardware and software.<br>• Conduct diagnostics and repairs on laptops, desktops, printers, and other IT equipment.<br>• Ensure compliance with audit requirements by maintaining accurate hardware and software records.<br>• Create and manage purchase requisitions for IT hardware and software, ensuring proper licensing is recorded and maintained.<br>• Set up new user accounts and disable expired accounts in accordance with HR guidelines.<br>• Provide exceptional customer service and technical support to both internal and external stakeholders.<br>• Maintain IT inventory and asset logs, ensuring all records are accurate and up to date.
We are looking for a skilled Database Analyst to join our team in Ottawa, Ontario. In this role, you will play a critical part in managing and optimizing our data systems to support organizational goals. With a strong focus on data governance, analytics, and security, you will help us harness the power of data to drive meaningful outcomes.<br><br>Responsibilities:<br>• Develop and maintain robust data architectures and governance frameworks to ensure data integrity and accessibility.<br>• Conduct advanced statistical analyses and leverage artificial intelligence to identify trends and solve complex challenges.<br>• Design and implement scalable data ecosystems, including data warehouses and self-service Power BI dashboards.<br>• Monitor and enhance database performance by optimizing stored procedures, queries, and reporting systems.<br>• Ensure the security and privacy of data systems by adhering to best practices in data protection.<br>• Collaborate with cross-functional teams to translate business requirements into actionable data-driven solutions.<br>• Manage and maintain database systems such as DB2, ensuring high availability and reliability.<br>• Provide expertise in CRM systems and database objects to improve operational efficiency.<br>• Perform quality assurance (QA) management to ensure the accuracy and consistency of data.<br>• Stay updated on emerging technologies and recommend innovative solutions for data management.
