We are looking for an experienced Billing Analyst to join our team in Hamilton, Ontario. In this long-term contract role, you will play a key part in ensuring the accuracy and efficiency of utility billing processes. The position involves overseeing daily administrative tasks, managing customer inquiries, and maintaining utility ownership records to support smooth operations.<br><br>Responsibilities:<br>• Oversee daily administrative tasks related to utility billing, ensuring timely processing and accuracy.<br>• Reconcile utility accounts and general ledger entries by analyzing and summarizing adjustments.<br>• Maintain up-to-date records of utility ownership and process work orders efficiently.<br>• Audit meter readings, perform adjustments, issue refunds, and authorize debit transactions.<br>• Monitor and manage customer correspondence, including inquiries, complaints, and escalations.<br>• Cancel and reissue bills as necessary while overseeing collections processes.<br>• Provide exceptional customer service to utility clients, internal teams, and external stakeholders.<br>• Utilize advanced Excel skills to analyze data and generate reports.<br>• Conduct User Acceptance Testing (UAT) to ensure system functionality.<br>• Collaborate with financial institutions and external partners to support billing activities.
<p><strong>Job Description:</strong> Senior Finance and Expense Analyst</p><p><strong>Location:</strong> Downtown Toronto</p><p><strong>Overview</strong>: Our insurance client is seeking a detail-oriented professional to support financial analysis, resource planning, and expense optimization for one of their lines of business. This role involves preparing headcount and expense reports, partnering with senior leaders during budgeting cycles, and driving process improvement initiatives. This is a 6+ month contract with a hybrid working arrangement, 3 days onsite.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Prepare and analyze headcount, staff costs, and expense-related reports to support resource planning and operational budgeting.</p><p>• Collaborate with cost center leaders and finance during budget/forecast cycles to ensure accurate financial reporting and alignment with organizational goals.</p><p>• Provide insights to senior leaders that drive expense optimization and operational efficiencies while ensuring financial data reflects current business practices.</p><p>• Lead or assist with ad hoc projects, process improvements, and reporting initiatives as needed to enhance business performance.</p>
We are looking for a dedicated and detail-oriented Project Assistant to join our team on a long-term contract basis. This position offers a hybrid work arrangement, requiring three days per week in the office in Toronto, Ontario. Bilingualism in English and French is preferred, though English is mandatory. As part of the Service Delivery Team, you will play a critical role in managing client relationships and ensuring their needs are met efficiently and professionally.<br><br>Responsibilities:<br>• Serve as a key liaison between clients and internal operational teams to ensure seamless communication and resolution of issues.<br>• Coordinate efforts across departments to maintain strong client relationships and address their business needs effectively.<br>• Provide guidance to clients on company policies, procedures, and available services to support their operations.<br>• Manage client inquiries and escalate concerns as needed to achieve timely and thorough resolutions.<br>• Conduct regular meetings with clients to review service performance, document concerns, and implement actionable follow-ups.<br>• Represent the organization professionally during client meetings and business events.<br>• Offer recommendations for process improvements to enhance client satisfaction and operational efficiency.<br>• Maintain up-to-date knowledge of company systems, procedures, and regulatory requirements to support client services.<br>• Support training initiatives by educating clients on relevant policies and systems impacting their business.<br>• Collaborate with internal teams to proactively complete tasks and ensure high-quality service delivery.
<p>Attorney / Lawyer (Employment Law & Litigation)</p><p>About the Opportunity: Join a dynamic general litigation boutique firm known for its open-door culture and collaborative team environment. Our practice covers a broad spectrum of legal areas, with particular emphasis on civil litigation, labor and employment law, human rights, Aboriginal law, and corporate governance. We represent a variety of clients, including indigenous police service boards and other employers, handling a range of complex legal matters.</p><p>Key Responsibilities:</p><ul><li>Advise and represent employer clients, including police service boards and other organizations, focusing on employment law issues such as grievances, complaints, termination, severance packages, and WSIB/back-to-work matters.</li><li>Participate in collective bargaining, handle human rights complaints, and lead or support workplace investigations.</li><li>Manage disclosure reviews, attend and prepare for board meetings and examinations, and handle related litigation matters.</li><li>Support indigenous police service boards with labor, employment, and governance issues.</li><li>Carry additional civil and administrative law files as required.</li></ul><p><br></p>
<p>We are looking for an experienced Delivery Lead to oversee and manage multiple projects, ensuring they are completed within set timelines and meet all specifications. This role will focus on driving operational excellence and implementing strategies for improvement across various business systems. As part of a long-term contract position, you will play a pivotal role in enhancing business capabilities and optimizing processes in Toronto, Ontario.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and monitor multiple projects to ensure timely completion and adherence to specifications.</p><p>• Develop and implement strategies for improving business processes, including financial, human capital, and customer relationship management systems.</p><p>• Facilitate collaboration across teams and stakeholders to drive operational efficiency and achieve project goals.</p><p>• Analyze existing workflows and systems to identify areas for improvement and implement solutions.</p><p>• Manage procurement, logistics, and vendor relationships to streamline operations and achieve cost-effective results.</p><p>• Ensure quality standards are met throughout all stages of project execution and delivery.</p><p>• Provide leadership and direction to team members, delegating tasks and offering guidance as needed.</p><p>• Prepare and maintain detailed documentation to track project progress and outcomes.</p><p>• Implement best practices for strategic sourcing and operational performance improvement.</p><p>• Communicate effectively with stakeholders to ensure alignment and transparency throughout projects.</p>
