<p>The Director of Operations will play an instrumental leadership role in overseeing and optimizing all aspects of clinic operations while ensuring top-tier patient care, operational excellence, and staff performance across multiple clinic locations. Reporting to the Chief Growth Officer and indirectly to the Founder & CEO, the Director will have a critical impact on organizational growth, compliance, and the patient experience while fostering an inclusive and high-performing workplace culture. This individual will also be positioned for career advancement opportunities into a potential Vice President of Operations role within the growing healthcare organization.</p><p> </p><p> </p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Leadership & Team Management:</strong></li><li> Lead and manage 7–8 direct supervisor reports and their teams, fostering collaboration, accountability, and performance excellence.</li><li><strong>Operational Oversight:</strong></li><li> Ensure efficient and compliant day-to-day clinic operations across all locations, maintaining high-quality patient care standards.</li><li><strong>Strategy Development:</strong></li><li> Create and execute operational strategies that align with growth objectives and support continuous improvement initiatives.</li><li><strong>Metrics & Reporting:</strong></li><li> Implement and track key performance indicators (KPIs), dashboards, and metrics to enable data-driven decision-making processes.</li><li><strong>Partnership & Collaboration:</strong></li><li> Partner with the Chief Growth Officer (CGO) and CEO to scale operations, enhance best practices, and drive innovation.</li><li><strong>Talent Development:</strong></li><li> Facilitate coaching, performance management, and succession planning to foster career growth within the organization.</li><li><strong>Meeting Facilitation:</strong></li><li> Conduct monthly one-on-one and leadership team meetings to ensure alignment and performance management across teams.</li><li><strong>Cultural Development:</strong></li><li> Promote an inclusive, professional, and accountable organizational culture across locations.</li></ul><p><strong>Site Visits:</strong></p><p> Travel occasionally to other clinic sites (Toronto, Guelph, Waterloo) to ensure operational consistency and alignment</p>
