We are looking for an experienced Billing Analyst to join our team in Hamilton, Ontario. In this long-term contract role, you will play a key part in ensuring the accuracy and efficiency of utility billing processes. The position involves overseeing daily administrative tasks, managing customer inquiries, and maintaining utility ownership records to support smooth operations.<br><br>Responsibilities:<br>• Oversee daily administrative tasks related to utility billing, ensuring timely processing and accuracy.<br>• Reconcile utility accounts and general ledger entries by analyzing and summarizing adjustments.<br>• Maintain up-to-date records of utility ownership and process work orders efficiently.<br>• Audit meter readings, perform adjustments, issue refunds, and authorize debit transactions.<br>• Monitor and manage customer correspondence, including inquiries, complaints, and escalations.<br>• Cancel and reissue bills as necessary while overseeing collections processes.<br>• Provide exceptional customer service to utility clients, internal teams, and external stakeholders.<br>• Utilize advanced Excel skills to analyze data and generate reports.<br>• Conduct User Acceptance Testing (UAT) to ensure system functionality.<br>• Collaborate with financial institutions and external partners to support billing activities.
<p>We are looking for an experienced <strong>Payroll Reporting Specialist </strong>to oversee comprehensive payroll and benefits operations for a large workforce. This role involves managing end-to-end payroll processes, ensuring compliance with regulations, and maintaining system accuracy while delivering exceptional service to employees and stakeholders. </p><p><br></p><p>This is a long-term contract position based in Toronto, ON.</p><p>Work model: 3 days onsite, downtown Toronto.</p><p><br></p><p>Responsibilities:</p><p>• Manage full-cycle payroll processing for a large workforce, including biweekly, off-cycle, and special payroll runs.</p><p>• Handle complex transactions such as terminations, severance, retroactive adjustments, and incentive payments.</p><p>• Administer payments related to T4A, including fellowships, graduate student stipends, and fee-for-service arrangements.</p><p>• Reconcile benefits and pension payments for employees on leave and ensure accurate processing.</p><p>• Conduct regular audits to identify and resolve payroll discrepancies while maintaining compliance with regulations.</p><p>• Maintain and configure payroll systems, including updating pay codes, deductions, and tax adjustments.</p><p>• Collaborate with HR and Finance teams to support system performance and cross-functional requirements.</p><p>• Prepare and distribute payroll reports, support financial reconciliations, and assist with year-end activities.</p><p>• Coordinate year-end payroll processes, including taxable benefits, T4/T4A preparation, and statutory filings.</p><p>• Provide guidance and support to employees, managers, and other stakeholders on payroll-related inquiries.</p>
