<p>We are looking for a Bilingual Customer Service Associate to join our clients team in Markham, Ontario. This long-term contract position involves working in a hybrid capacity, with the flexibility to attend the office at least twice a week. You will play a key role in supporting clients by providing top-notch customer service and managing inquiries related to lease or financing accounts.</p><p><br></p><p>Responsibilities:</p><p>• Respond to client inquiries via phone, providing accurate information about lease or financing accounts and resolving any account-related issues.</p><p>• Ensure all client personal details and insurance forms are accurately updated and securely maintained.</p><p>• Handle a high volume of inbound and outbound calls efficiently while maintaining professionalism.</p><p>• Collaborate with vendors, clients, and insurance agencies to address and resolve escalated issues.</p><p>• Build strong relationships with customers by going above and beyond to meet their needs.</p><p>• Maintain detailed and organized records of all client interactions in the call centre database.</p><p>• Use predefined communication guidelines to address a variety of customer concerns effectively.</p><p>• Analyze customer needs, clarify issues, and deliver tailored solutions or alternatives.</p><p>• Achieve qualitative and quantitative performance goals as part of a dynamic team.</p>
<p><strong>Ontario Sales Manager – Home Improvement Sector</strong></p><p>We are seeking a <strong>dynamic and experienced Sales Manager</strong> to lead and grow a high-performing sales team across Ontario. This role offers the opportunity to shape strategy, drive revenue, and make a real impact in the home improvement industry.</p><p><strong>Key Responsibilities</strong></p><p><strong>Leadership & Management</strong></p><ul><li>Recruit, mentor, and manage a team of Account Managers and Business Development Representatives.</li><li>Set weekly/monthly KPIs and coach the team to exceed targets (calls, appointments, partner sign-ups, revenue contribution).</li><li>Provide ongoing training, ride-alongs, and development to build a high-performance sales culture.</li><li>Ensure smooth collaboration between Sales, Marketing, and Partner Success teams.</li></ul><p><strong>Sales & Business Development</strong></p><ul><li>Lead by example with active prospecting, cold outreach, and relationship building.</li><li>Drive partner acquisition in the HVAC, roofing, windows, siding, and solar markets.</li><li>Manage the full sales cycle for strategic accounts — from lead generation through contract execution.</li><li>Develop and execute territory sales strategies that deliver measurable results.</li></ul><p><strong>Marketing & Lead Generation Support</strong></p><ul><li>Oversee outbound marketing campaigns in the region (email, events, social outreach).</li><li>Provide feedback on messaging, collateral, and dealer-facing promotions.</li><li>Monitor and report on campaign performance, ensuring alignment with sales objectives.</li></ul><p><strong>Performance Management</strong></p><ul><li>Track team performance against KPIs using CRM and reporting tools.</li><li>Deliver monthly/quarterly performance updates to senior leadership.</li><li>Recommend process improvements and new initiatives to accelerate growth.</li></ul><p><br></p>
<p><strong>Executive Assistant to CEO (Hybrid – Toronto, ON)</strong></p><p>A leading not-for-profit regulatory organization is seeking an <strong>Executive Assistant to the Chief Executive Officer (CEO)</strong> for a <strong>full-time, permanent</strong> position starting immediately.</p><p>This role offers an exciting opportunity to provide high-level executive and administrative support in a <strong>dynamic, professional, and mission-driven environment</strong> that values trust, transparency, and collaboration.</p><p><br></p><p><strong>About the Organization</strong></p><p>The organization regulates and supports a large professional community across Ontario, ensuring public confidence and trust in a key service sector. With a team of over 170 employees, it offers a <strong>collegial, hybrid work environment</strong> that emphasizes integrity, respect, and accountability.</p><p>Employees enjoy an inclusive culture that celebrates <strong>diversity, equity, and belonging</strong>, with meaningful opportunities for professional growth and engagement.</p><p><br></p><p><strong>The Role</strong></p><p>The <strong>Executive Assistant to the CEO</strong> will provide senior-level administrative support and act as a critical liaison between the CEO, Board of Directors, internal leadership, and external stakeholders.</p><p>The ideal candidate is a <strong>seasoned, highly organized professional</strong> with exceptional communication skills, strong business judgment, and the ability to manage confidential information with discretion. This role requires a proactive approach, strong attention to detail, and the ability to thrive in a fast-paced and sometimes ambiguous environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the primary point of contact between the CEO and internal/external stakeholders.</li><li>Manage calendars, coordinate meetings, and arrange travel and accommodations.</li><li>Prepare and format communications including memos, emails, reports, and presentations.</li><li>Support Board and Committee operations including <strong>minute-taking, meeting preparation, and follow-up</strong>.</li><li>Manage information flow, ensuring accuracy and confidentiality at all times.</li><li>Maintain organized filing and document management systems.</li><li>Anticipate needs and proactively support the CEO in achieving strategic and operational priorities.</li></ul>
