3 results for It Support Specialist in Niagara Falls, ON

Application Support Engineer

Hamilton, ON
onsite
Permanent
95000 - 119000 CAD / Yearly
We are looking for an Application Support Engineer to support and enhance enterprise business systems for a client in Hamilton, Ontario. This role focuses on maintaining application performance, resolving technical issues, and helping business units make effective use of critical platforms. The successful candidate will contribute technical expertise across application support, configuration, reporting, and integration while working closely with both operational stakeholders and delivery teams. Responsibilities:• Provide ongoing technical support for enterprise applications by investigating incidents, resolving system issues, and maintaining stable day-to-day operations.• Configure, administer, and optimize business applications to meet operational needs across municipal departments and service areas.• Analyze application behaviour, data quality concerns, and system errors to identify root causes and recommend effective solutions.• Translate operational and business needs into clear functional and technical documentation, including support procedures, specifications, and test materials.• Collaborate with Agile delivery teams as a technical contributor, participating in planning, issue resolution, testing, and continuous improvement activities.• Support reporting, troubleshooting, and integration work involving enterprise asset management, ERP, CMMS, and related business systems.• Work with relational databases such as Oracle and Microsoft SQL Server to review data, support reporting needs, and assist with issue diagnosis.• Coordinate application changes in alignment with established incident, problem, and change management practices.• Partner with business and technical teams to support cross-system integrations and ensure reliable information flow between connected platforms.
2026-06-29T00:00:00Z

Help Desk/Desktop Support Analyst

Scarborough, ON
onsite
Contract / Temporary
25 - 35 CAD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join an electronics organization in Markham, Ontario on a short term contract basis. In this role, you will provide day-to-day technical support to end users, oversee core Microsoft 365 administration tasks, and help ensure a smooth experience for staff requiring account, device, and access support. This position is well suited to someone who can work independently, respond promptly to issues, and maintain reliable service coverage in a fast-paced environment. This is a fully in office role looking for an individual available to start working immediately. Responsibilities:• Deliver front-line desktop and help desk support by diagnosing and resolving hardware, software, and access-related issues for end users.• Administer Microsoft 365 user accounts and licences, ensuring employees have the appropriate tools and permissions for their roles.• Coordinate onboarding and offboarding activities, including account setup, access changes, and equipment readiness for new and departing staff.• Support device administration through Microsoft Intune, including enrollment, policy application, and general endpoint management.• Manage identity and access tasks within Entra ID, such as user maintenance, group updates, and authentication-related support.• Track, prioritize, and close support tickets while keeping users informed and maintaining strong service levels.• Provide deskside and remote troubleshooting assistance across a range of devices and operating environments, including standard business hardware and software.• Act as the primary support contact during team coverage periods, ensuring continuity of service and timely issue resolution.
2026-07-17T00:00:00Z

Client Services Specialist

Toronto, ON
onsite
Contract / Temporary
23 - 27 CAD / Hourly
We are looking for a Bilingual (English/French) Client Services Specialist to join our client's team in Toronto, Ontario on a contract basis. In this hybrid role, you will deliver attentive, detail-oriented service to clients while supporting day-to-day branch and customer service activities. This opportunity is ideal for someone who enjoys helping people, handling a variety of service requests, and connecting clients with the right financial solutions. Responsibilities:• Provide courteous and detail-oriented assistance to clients across in-person, phone, and email interactions, ensuring a positive service experience.• Support account-related requests, including assisting with new account setup, processing routine transactions, and responding to walk-in client needs at the branch.• Speak with clients to understand their banking or financial service needs and direct them to the appropriate specialist or self-serve channel when suitable.• Maintain accurate records by completing data entry, updating client information, and documenting service activities in a timely manner.• Respond to inbound inquiries and complete follow-up communications as needed to resolve issues and support ongoing client requests.• Remain informed about the organization’s products and services in order to provide relevant guidance and appropriate referrals.• Follow established regulatory, privacy, and internal compliance standards in all client interactions and daily tasks.• Contribute to branch operations and take on additional duties as required, including supporting the hybrid work model with regular office attendance.
2026-07-15T00:00:00Z