2 results for It Support in Newmarket, ON

IT Support Specialist

North York, ON
onsite
Permanent
55000 - 65000 CAD / Yearly
We are looking for an IT Support Specialist to provide dependable technical assistance for retail operations in North York, Ontario. This position supports both on-site and remote employees, helping maintain stable end-user systems, core Microsoft environments, and essential store hardware. The ideal candidate brings strong troubleshooting ability, practical infrastructure knowledge, and experience supporting business-critical technology in a fast-paced setting. Responsibilities: • Deliver day-to-day technical support to office-based and remote staff, resolving hardware, software, and access-related issues in a timely manner. • Administer and support Microsoft 365 services, including user account setup, permissions, and end-user troubleshooting across core applications. • Maintain and support Microsoft Azure and Windows server environments, while assisting with system performance, user connectivity, and platform reliability. • Diagnose and resolve issues involving Windows 10 and Windows 11 devices, as well as systems operating in Windows Server 2012, 2016, and 2019 environments. • Provide support for desktops, laptops, servers, and retail technology such as touch displays, receipt printers, barcode scanners, and other peripheral equipment. • Manage and troubleshoot network-connected printers and related printing issues across business and retail locations. • Assist with infrastructure support activities involving VLANs, routing, switching, secure tunnelling, firewall rules, and remote connectivity tools. • Contribute to virtualization and backup operations, including support for Hyper-V environments and Veeam backup and recovery processes when required.
2026-09-18T00:00:00Z

Application Support Anlayst

Mississauga, ON
onsite
Temporary
42 - 55 CAD / Hourly
We are looking for an Application Support Anlayst to join a healthcare organization in Mississauga, Ontario on a Long-term Contract basis. This position is suited to a hands-on support specialist who can resolve application issues, strengthen system reliability, and work closely with technical and business teams. The successful candidate will contribute to incident resolution, user support, testing, reporting, and controlled system changes while helping maintain efficient day-to-day operations. Key Responsibilities<ul><li>Provide day-to-day application and CRM support, with a primary focus on Salesforce.</li><li>Manage approximately 10 complex, user-facing support tickets per day, prioritizing issues based on business impact and urgency.</li><li>Investigate, troubleshoot, and resolve application and CRM-related issues in a timely and effective manner.</li><li>Serve as a key point of contact for business users and stakeholders experiencing CRM or application issues.</li><li>Communicate clearly with users, including individuals without a technical background, to understand issues and explain solutions.</li><li>Translate business requirements and user concerns into actionable technical or functional solutions.</li><li>Proactively identify recurring issues, potential system improvements, and opportunities to enhance the user experience.</li><li>Work independently to research, troubleshoot, and resolve issues, demonstrating strong problem-solving and investigative skills.</li><li>Collaborate with technical teams, application owners, vendors, and business stakeholders when issues require escalation or cross-functional support.</li><li>Monitor and manage support tickets through resolution while maintaining appropriate documentation and communication.</li><li>Support application testing, quality assurance, and validation of fixes or enhancements as required.</li><li>Follow established IT service management, incident, problem, and change management processes.</li><li>Contribute to knowledge documentation, support procedures, and continuous improvement initiatives.</li><li>Step into the role quickly and maintain a high level of operational support and service quality.</li></ul>
2026-09-15T00:00:00Z