<p>We are looking for a skilled SAP S/4 HANA FICO Trainer to join our team on a long-term contract basis in North York. In this role, you will leverage your expertise to design and deliver comprehensive training programs, ensuring effective knowledge transfer and skill development. The ideal candidate will possess a strong background in process improvement and re-engineering within healthcare and social assistance industries.</p><p><br></p><p>Responsibilities:</p><p>• Design, develop, and implement role-specific training and materials for various areas of SAP S/4HANA, including Accounts Receivable, Accounts Payable, Fixed Assets, General Ledger, Project System, Cost Center Accounting, Internal Order Accounting, Bank and Cash Management (Treasury), Funds and Grants Management, custom processes, and internal reporting tools</p><p>• Prepare and customize training content that is tailored to the specific needs of functional areas and roles (including documentation, presentations, e-learning modules, and user guides).Collaborate with project teams to understand business processes and system functionalities to align training content.</p><p>• Collaborate with stakeholders to align training objectives with business goals and ERP system requirements.</p><p>• Utilize CRM and ERP solutions to streamline training processes and enhance user engagement.</p><p>• Create and maintain high-quality training materials, including documentation, user guides, and presentations.</p><p>• Monitor and evaluate training programs to ensure consistent quality and effectiveness.</p><p>• Provide post-training support, addressing user queries and resolving issues promptly.</p><p>• Implement process improvement strategies to enhance overall training delivery and system utilization.</p><p>• Work closely with the Organizational Change Manager to ensure training aligns with communication and change strategies</p><p>• Evaluate the effectiveness of training programs using feedback and assessment tools.</p>
<p>We are looking for an experienced Collections Supervisor to join our team in Markham, Ontario. In this role, you will oversee credit and collections operations, ensuring efficient processes and maintaining strong customer relationships. Your expertise will drive the success of our financial services and B2B collections activities.</p><p><br></p><p>Responsibilities:</p><p>• Supervise and guide the credit and collections team to achieve performance targets.</p><p>• Oversee B2C collections processes, ensuring timely and accurate payments.</p><p>• Maintain and update customer accounts using CRM systems to track collections effectively.</p><p>• Develop and implement strategies to improve collection rates and reduce outstanding balances.</p><p>• Handle escalated customer accounts, resolving disputes and maintaining positive relationships.</p><p>• Monitor and analyze accounts receivable metrics to identify trends and areas for improvement.</p><p>• Collaborate with other departments to ensure seamless payment processing and customer satisfaction.</p><p>• Ensure compliance with company policies and industry regulations in all credit and collections activities.</p><p>• Provide training and support to team members, fostering a collaborative work environment.</p><p>• Prepare detailed reports on collections performance and present findings to management.</p>
