<p>We are recruiting for a forward‑thinking <strong>Corporate Talent Acquisition Manager</strong> to join a leading hospitality organization based in the Greater Toronto / Burlington area. This is an exciting opportunity for an experienced TA leader who excels in <strong>full‑cycle recruitment, high‑volume hiring, sourcing strategy, HR technology, and employer branding</strong>.</p><p>The ideal candidate thrives in a fast‑paced, people‑centric environment and brings a strong blend of strategy, innovation, and hands‑on execution. This role is perfect for someone passionate about <strong>modernizing recruitment</strong>, leveraging <strong>AI‑driven hiring tools</strong>, and delivering exceptional candidate experiences.</p><p><br></p><p>As the <strong>Talent Attraction Manager</strong>, you will modernize and elevate the company’s recruitment function using advanced tools, automation, and data insights. You will play a key role in reimagining hiring processes, optimizing the ATS and ERP ecosystem, improving internal mobility, and driving campus recruitment strategies.</p><p>You will collaborate closely with HR leadership while overseeing recruitment technology, talent pipelines, internal mobility programs, and employer brand initiatives. This role directly impacts the organization’s ability to attract and retain top talent across corporate and operations.</p><p><br></p><p>• Design, implement, and drive adoption of AI‑enabled sourcing and screening tools</p><p>• Improve hiring workflows with automation while maintaining a people‑first experience</p><p>• Stay current on modern recruitment technology, HR systems, and best practices</p><p>• Oversee full‑cycle recruitment and onboarding processes</p><p>• Manage ATS and ERP integrations to ensure seamless data flow</p><p>• Partner with HRBPs and Learning teams to support internal mobility and succession planning</p><p>• Lead internal sourcing strategies to proactively identify internal talent</p><p>• Create multi‑channel sourcing strategies using LinkedIn Recruiter, Indeed, niche job boards, and AI platforms</p><p>• Lead data‑driven recruitment marketing campaigns</p><p>• Strengthen employer brand presence on social media and digital platforms</p><p>• Track recruitment KPIs such as time‑to‑fill, quality of hire, and candidate satisfaction</p><p>• Use insights to continuously refine strategies and improve hiring outcomes</p><p>• Mentor and support a small, high‑performing recruitment team</p><p>• Partner with senior HR and business leaders to align talent strategies with organizational priorities</p><p><br></p><p><br></p>
<p>Primary Location: Toronto Ontario </p><p> 130 King Street West </p><p> Toronto Ontario </p><p> M5X 1J9 </p><p><br></p><p> Temp-to-perm: Yes </p><p> Remote working: Hybrid - 2-3 days in office at first. </p><p> Bilingualism EN/FR: asset </p><p><br></p><p> Description </p><p> National Bank Independent Network NBIN is Canadas leading provider of custody trade execution and brokerage solutions for Independent Portfolio Managers Introducing Brokers and Investment Fund managers. With over 25 years of continuous service and a team of more than 240 professionals we serve 400 independent firms with over 290 billion in assets and 800000 Canadian investors. </p><p><br></p><p> Our mission statement is: </p><p> We have a passion for finding innovative solutions to complex problems partnering and helping independent wealth management firms grow their businesses. </p><p> Positive Impact. People First. </p><p> This position is responsible for providing efficient administrative support to NBIN clients by ensuring that all assignments are completed in a prompt and accurate manner and all queries are replied to in a timely manner. </p><p> The successful candidate will be eager to expand knowledge in Admin Hub from an Operational perspective. Additionally the candidate will work with multiple technology platforms and develop a thorough understanding of their interaction. </p><p> The candidate will be responsible for communicating via email directly to Networks/internal partners while navigating operational processes. Collaborate with internal partners primarily Banking Transfers Data Services and Fees </p><p> This role requires curiosity and meticulous organization to properly prioritize day to day activities related to processing of tickets and answering inquiries. </p><p><br></p><p> Main Responsibilities </p><p> - Provide support to the Service evolution teams as well as clients. </p><p> - Responsible for timely completion of assigned tasks within S.L.A. and follow-up to ensure any outstanding items are processed. </p><p> - Daily review and approve administrative items such as De-registrations Bank Transfers Foreign Exchanges Internal Account Transfers and Fee Set Ups </p><p> - Provide process improvement recommendations that will enhance the overall business relationship with clients. </p><p> - Sundry duties as assigned. </p><p><br></p><p> Behaviours </p><p> - Proactive take charge of challenges impacting the team. </p><p> - Contribute to an inclusive and collaborative culture at NBIN. </p><p> - Be a change agent and articulate the positivity of change. </p><p> - Passionate about delivering exceptional client experience. </p><p> - Be a change agent for culture technology and methodology. </p><p> - Challenge the existing process. </p><p> - Identify opportunities to improve the client and employee experience. </p><p> - Self-start requiring limited supervision that acts as a resource to colleagues. </p><p><br></p><p> Qualifications </p><p> - University degree with a minimum of two years in a brokerage/service role </p><p> - Completion of the CSC and CPH is preferred. </p><p> - Possess knowledge of the structure procedures and systems utilized within NBIN and...</p>
<p><strong><u>This job posting is for a current vacancy with our client</u></strong></p><p><br></p><p>We are looking for a detail-oriented Business Systems Analyst to join our client's growing team in Toronto, Ontario. This position focuses on supporting Capital Markets initiatives by bridging the gap between business needs and technology solutions. The ideal candidate will possess exceptional analytical skills and a strong ability to collaborate within Agile environments. </p><p><br></p><p>Responsibilities:</p><p>• Actively participate in Agile ceremonies, such as sprint planning, daily stand-ups, backlog grooming, and retrospectives, to ensure alignment with project goals.</p><p>• Collaborate with stakeholders to gather, analyze, and refine business, financial, and operational requirements.</p><p>• Translate requirements into detailed user stories and acceptance criteria to guide development and testing processes.</p><p>• Perform data analysis to identify system inefficiencies and create reports or dashboards that enhance decision-making.</p><p>• Evaluate current business processes and systems to identify gaps and propose effective solutions specifically for Trade and Order Management Systems.</p><p>• Act as a liaison between business units and technical teams to ensure mutual understanding of priorities and timelines.</p><p>• Promote an Agile mindset by identifying opportunities for team improvement and enhancing product delivery.</p><p>• Design system specifications, including use cases, performance testing, and functional requirements.</p><p>• Support the implementation of technology solutions by overseeing their design and development.</p>
<p>We are looking for an experienced, detail-oriented VP of Finance to oversee and manage accounting operations, ensuring the accuracy and integrity of financial records. This role requires a strong understanding of financial reporting, and internal control functions for a fast-growing clean-technology organization. The ideal candidate is hands-on, is looking to come in and hit the ground running via standardizing internal controls, SOP, and excels in dynamic environments with a strong background in manufacturing, inventory management, multi-currency operations, ERP implementation, and full-cycle accounting.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Define accounting workflows, approval structures, and system controls.</p><p>• Supervise high-volume AP/AR processes; ensure timely payments and collections.</p><p>• Implement process improvements for scalability and accuracy.</p><p>• Lead the full month-end, quarter-end, and year-end closing process.</p><p>• Prepare, analyze, and present under ASPE and US GAAP-compliant financial statements (P& L, Balance Sheet, Cash Flow).</p><p>• Manage general ledger accuracy, account reconciliations, and journal entries.</p><p>• Own corporate cash management, bank reporting, and forecasting.</p><p>• Drive continuous improvement of accounting policies and internal controls.</p><p>• Lead annual audits and ensure timely review completion.</p><p>• Maintain compliance with federal, state, and local regulations.</p><p>• Oversee tax filings, payroll compliance, and regulatory reporting.</p><p>• Oversee inventory accounting including WIP tracking, standard costing, BOM accuracy, cycle counts, and COGS reconciliation.</p><p>• Partner with Operations to analyze production variances, scrap, rework, and throughput efficiencies.</p><p>• Manage foreign currency transactions, revaluations, intercompany accounts, and multi-entity consolidations.</p>
<p><strong>Grow your career. Expand your expertise. Make an impact.</strong></p><p><br></p><p>Our client is a publicly traded global technology company. Due to exciting growth, they are hiring an experienced <strong>Senior Tax Accountant </strong>or <strong>Tax Manager</strong> to join the Canadian Head Office team. In this role, you will oversee corporate tax compliance, manage tax filings, and ensure adherence to Canadian and US tax regulations. Reporting directly to the CFO, this position requires a detail-oriented CPA with strong analytical skills and the ability to collaborate effectively across departments. Only CPA's with hands-on experience in Canadian corporate and indepth tax compliance will be considered for this opportunity. <strong>This is a 100% onsite position in Burlington, ON.</strong></p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Prepare and review Canadian corporate tax returns, including annual SR& ED filings.</p><p>• Develop calculations and working paper schedules to support tax return submissions.</p><p>• Contribute to the filing and compliance of US corporate tax returns.</p><p>• Ensure timely submission of Canadian and US government remittances, including sales and corporate taxes.</p><p>• Maintain compliance with financial portals and systems for tax filings and regulatory submissions.</p><p>• Assist in creating financial statement tax provisions and disclosures.</p><p>• Conduct research on emerging tax regulations and trends.</p><p>• Collaborate with external accounting firms and liaise with the executive team on tax matters.</p><p>• Support daily operations within the accounting department and handle special projects as assigned.</p><p>• Provide guidance on tax-related processes and ensure accuracy in reporting.</p>
<p>This is a hybrid opportunity (2–3 days per week onsite) based in Downtown Toronto.</p><p>Are you ready to help shape and grow an innovative Offensive Security team?</p><p>We are seeking an experienced cybersecurity professional who specializes in offensive security, application testing, and threat management within modern technology stacks—including low code/no code platforms and AI/ML pipelines.</p><p>In this strategic role, you will lead efforts to identify vulnerabilities, simulate adversarial threats, and enhance the organization's security posture across its cloud, application, and AI/ML environments. Candidates with proven success building offensive security teams, driving penetration testing and incident response programs, and securing AI/ML workflows are encouraged to apply.</p><p>Key Responsibilities:</p><ul><li>Lead and execute penetration tests on low code/no code platforms, uncovering misconfigurations and privilege escalation issues.</li><li>Conduct targeted assessments of AI/ML pipelines, models, and data flows to identify security gaps.</li><li>Evaluate CI/CD integrations and MLOps environments with a focus on risk mitigation.</li><li>Analyze web and mobile applications for vulnerabilities, including insecure APIs and injection threats.</li><li>Perform threat modeling and code analysis to support vulnerability remediation.</li><li>Monitor and respond to security incidents using SIEM technologies such as Splunk and Azure Sentinel.</li><li>Develop use cases that anticipate emerging threats, especially those related to AI/ML attack vectors.</li><li>Utilize industry-standard tools—Burp Suite, OWASP ZAP, Checkmarx, Veracode, Snyk—for comprehensive vulnerability assessments.</li><li>Conduct offensive API testing and simulate real-world adversarial scenarios.</li></ul><p><br></p>
<p><strong>Position Overview:</strong></p><p> Our client, a well-established member-focused organization, is seeking a highly experienced Senior Auditor to join their Internal Audit team. This individual will be responsible for leading comprehensive audit engagements, assessing organizational risks, and contributing to strong governance across a variety of operational and technology domains.</p><p><br></p><p><strong>Why Apply?</strong></p><ul><li>Genuine work-life balance supported by a holistic approach to wellness</li><li>Ongoing professional development opportunities, including reimbursement for education and certifications</li><li>Competitive compensation and comprehensive benefits package, including a defined contribution plan and personal spending account</li><li>Employee recognition, incentive, and rewards programs</li><li>A collaborative culture that celebrates diversity and fosters inclusivity</li></ul><p><strong>Key Responsibilities:</strong></p><ul><li>Plan and execute end-to-end internal audit projects in alignment with departmental and IIA standards, working closely with the Internal Audit Manager</li><li>Design, perform, and document audit procedures, analyzing risks and testing controls throughout the engagement</li><li>Synthesize findings into clear, impactful audit reports for management and Board-level audiences, highlighting root causes and operational impact</li><li>Track resolution of audit findings and support action plan implementation to mitigate identified risks</li><li>Partner with other leaders to deliver advisory insights on risk, governance, and internal control initiatives</li><li>Establish and maintain productive relationships with business stakeholders across the organization</li><li>Collaborate with a multidisciplinary team on integrated audits, leveraging diverse technical skill sets</li><li>Drive enhancements to audit methodologies by adopting new technologies and data analytics</li></ul><p><strong> </strong></p><p><br></p>
<p>We are seeking a Project Manager to join our client on a 12-month contract, with the potential for extension or conversion to a full-time role, starting ASAP in a hybrid role requiring 2–3 days onsite in Mississauga/Toronto. This role will support Brand Communications and Creative teams within a fast-paced digital environment and will play a key part in driving structure, clarity, and execution across multiple concurrent projects, including digital, web, data, and marketing initiatives. You will partner with cross-functional stakeholders to ensure projects are delivered on time, within scope, and aligned with business objectives. This is an excellent opportunity for a strong mid-level to senior Project Manager who thrives in collaborative, creative environments and enjoys bringing organization and accountability to growing teams.</p><p><br></p><p>Responsibilities:</p><ul><li>Lead and deliver multiple digital, web, creative, and data projects, managing plans, schedules, milestones, risks, and budgets.</li><li>Drive visibility, accountability, and clear communication across projects and stakeholders, including Creative, Brand, and Marketing teams.</li><li>Facilitate meetings, provide status updates, and ensure projects are aligned with business objectives.</li><li>Mentor junior team members and implement process improvements to enhance collaboration and efficiency.</li><li>Apply project management expertise using tools like ClickUp; PMP, Scrum Master, or Agile certification is a plus.</li></ul>
<p><strong><u>This job posting is for a current vacancy with our client.</u></strong></p><p> </p><p>Are you a versatile, hands-on IT Project Manager who thrives in dynamic environments and enjoys taking ownership of a wide range of technical initiatives?</p><p> </p><p>We are looking for an experienced IT Project Manager who can lead complex projects across data migrations, IT infrastructure, software development, cybersecurity, and emerging AI initiatives.</p><p> </p><p>This role requires a balance of strategic thinking and tactical execution, strong leadership across cross-functional teams, and expertise in both Agile and Waterfall delivery. </p><p> </p><p>In this role, you will:</p><p> </p><p>· Plan and deliver diverse projects—including infrastructure upgrades, software development initiatives, cybersecurity enhancements, data migrations, and AI‑related solutions</p><p>· Oversee the full lifecycle of IT programs and projects, including project planning, scheduling, budgeting, and risk management.</p><p>· Collaborate with stakeholders to understand requirements, assess operations, and develop solution recommendations. You will translate business needs into documentation, functional designs, and technology roadmaps.</p><p>· Mentor and guide team members, strengthen project management capabilities across the department, and drive continuous improvement in processes and methodologies.</p><p>· Prepare dashboards, status reports, and executive‑level updates that communicate progress, resource utilization, risks, and overall performance.</p>
<p><strong>Senior Analyst, Capital Markets Performance & Reporting (12-Month Contract)</strong></p><p><br></p><p>We are seeking a highly motivated <strong>Senior Analyst</strong> to join a Capital Markets Finance team within a leading institutional investment environment. This role focuses on performance measurement, attribution, and reporting across complex credit and multi-asset portfolios within capital markets, while supporting the evolution toward more dynamic and digitized reporting solutions.</p><p><br></p><p>This is a 12-month fixed-term contract based in downtown Toronto.</p><p>Work model: 4-days onsite required. </p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Own the <strong>end-to-end daily performance reporting</strong> process for credit-focused investment portfolios, ensuring accuracy and timeliness</li><li>Analyze and validate <strong>security-level performance data</strong>, including accruals, valuations, and P& L, and ensure proper aggregation across portfolios</li><li>Investigate and resolve <strong>data discrepancies across multiple systems</strong>, working closely with technology and operations teams</li><li>Deliver <strong>performance attribution analysis</strong>, identifying key drivers of returns and providing meaningful insights to stakeholders</li><li>Build, maintain, and enhance <strong>interactive dashboards and reporting tools using Power BI</strong></li><li>Utilize <strong>SQL</strong> to extract, transform, and manage large datasets for reporting and analysis</li><li>Leverage <strong>advanced Excel</strong> for complex financial modeling, reconciliation, and data analysis</li><li>Interpret and communicate results across various <strong>capital markets products</strong>, including credit, fixed income, and equity portfolios</li><li>Partner with stakeholders across <strong>finance, risk, operations, and investment teams</strong> to support evolving reporting needs</li><li>Contribute to <strong>process improvements and automation initiatives</strong>, enhancing scalability and data quality</li><li>Monitor <strong>market trends and macroeconomic developments</strong>, assessing impact on portfolio performance</li></ul>
<p>Senior Director, Marketing and Sales</p><p>Our client, a prominent leader in the insurance and financial planning sector, is seeking a dynamic Senior Director, Marketing and Sales to drive growth and member engagement across Ontario and Atlantic Canada. With a commitment to trusted advisory support, innovative marketing strategies, and a highly collaborative culture, this organization partners with professionals to provide exceptional insurance and retirement planning solutions.</p><p>Position Overview</p><p> As the Senior Director, Marketing and Sales, you will lead a large, high-performing advisory team with a mandate to grow the insurance and retirement planning portfolio. This role is ideal for a strategic sales leader who also embraces thoughtfully integrated marketing initiatives and a passion for building lasting member relationships.</p><p>Key Responsibilities</p><ul><li>Develop and execute integrated strategies for sales, advisory, and marketing initiatives designed to boost member engagement, drive insurance sales, and strengthen brand loyalty.</li><li>Lead and mentor a team of more than 18 advisors and manage two Directors, fostering operational excellence and a culture of compliance, consistency, and outstanding service.</li><li>Actively participate in key sales conversations, coaching teams, collaborating cross-functionally with product, service, and education teams, and shaping the organization’s narrative and overall member experience.</li><li>Champion alignment between marketing, sales, and advisory support to advance business development, member acquisition, and retention goals.</li></ul><p><br></p>
<p>This is a long term contract. Reporting to the Director, Digital Health Transformation, the Clinical Transformation & Adoption Lead oversees the transition of clinical workflows from a legacy Health Information System (HIS) to a modern digital platform. The role focuses on aligning clinical processes, policies, training, and operational readiness with the new system while supporting safe and effective patient care.</p><p>As a member of the project leadership team, the role collaborates with digital health, clinical, operational, communications, and technology teams to support the implementation and adoption of the new HIS.</p><p><br></p><p>Key Responsibilities</p><p><strong>Transformation Leadership</strong></p><ul><li>Lead the clinical transformation workstream, including workflow redesign, practice alignment, and operational readiness.</li><li>Translate system design into standardized clinical processes, policies, and procedures.</li><li>Identify gaps between current and future workflows and support remediation planning.</li><li>Align transformation activities with project milestones, testing, and go-live.</li></ul><p><strong>Adoption and Engagement</strong></p><ul><li>Develop and manage the adoption and readiness plan within the project framework.</li><li>Assess operational impacts and readiness of clinical teams.</li><li>Engage frontline staff, clinicians, and operational leaders to support system adoption.</li><li>Identify and address risks related to legacy workflows and practices.</li></ul><p><strong>Training and Workforce Readiness</strong></p><ul><li>Coordinate training development with educators, communications, and technical teams.</li><li>Support role-based training aligned with redesigned workflows and clinical standards.</li><li>Oversee go-live and post-implementation support to stabilize operations and reinforce adoption.</li></ul><p><strong>Partnership and Collaboration</strong></p><ul><li>Work closely with physicians, nurses, allied health professionals, and operational leaders.</li><li>Support clinical leaders in understanding and implementing new workflows and system processes.</li></ul><p><strong>Documentation and Process Management</strong></p><ul><li>Develop and maintain documentation such as workflow maps, training materials, and readiness reports.</li><li>Contribute to project governance, decision-making forums, and change control processes.</li><li>Monitor and report on transformation progress and adoption indicators.</li></ul><p><strong>Cross-Functional Coordination</strong></p><ul><li>Collaborate with Clinical Informatics, IT, Operations, Quality, Education, and PMO teams.</li><li>Support knowledge transfer to operational teams and transition to steady-state operations.</li></ul><p><br></p>
<p>This job posting is for a current contract vacancy with our client. We are looking for a hands-on Infrastructure Systems Administrator to support and maintain enterprise IT systems across a North American environment. This role is ideal for someone who enjoys solving complex technical issues, working across infrastructure technologies, and contributing to large-scale enterprise initiatives. You will play a key role in maintaining core systems, supporting infrastructure operations, and helping drive modernization initiatives including ERP and enterprise platform migrations.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide day-to-day support for enterprise IT infrastructure, including servers, user accounts, and core services.</li><li>Act as a Tier 2 escalation point, troubleshooting infrastructure issues and supporting both in-house and remote users across Canada.</li><li>Install, maintain, and support systems across Canada and the U.S. while ensuring adherence to IT standards and best practices.</li><li>Monitor infrastructure alerts and maintain accurate documentation for incidents, requests, and resolutions.</li><li>Collaborate with infrastructure teams including systems, networking, virtualization, and backup to resolve issues and support technical initiatives.</li><li>Participate in enterprise technology projects, including ERP migrations and IT platform modernization.</li><li>Perform infrastructure lifecycle management, including server builds, OS upgrades, vulnerability remediation, and hardware replacements.</li><li>Assist with automation and scripting efforts to improve operational efficiency.</li><li>Occasionally provide onsite infrastructure or network support within the GTA when required.</li></ul><p><br></p>
<p>Robert Half is recruiting for an ERP Integration Manager to lead the integration, optimization, and ongoing management of critical enterprise resource planning (ERP) systems. This is an exciting opportunity for a strategic and hands-on professional to oversee ERP system integration and ensure strong alignment across business processes and technology platforms.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead end-to-end ERP system integration, including project planning, coordination, and execution across multiple business units.</li><li>Collaborate with internal stakeholders to gather business requirements and design integration solutions.</li><li>Oversee data migration, testing, deployment, and system maintenance, ensuring data integrity and security.</li><li>Manage and mentor a team of technical professionals to achieve project goals and support system users.</li><li>Develop and deliver end-user training and system documentation.</li><li>Coordinate with third-party vendors and manage relationships to maximize solution effectiveness.</li><li>Proactively communicate project progress and issues to leadership and stakeholders.</li></ul><p><br></p>
<p><strong><u>This job posting is for a current vacancy with our client.</u></strong></p><p><br></p><p>We are looking for a Senior Information Security Engineer to join a nationwide Technology team, and support a well-established insurance company. This role works closely with Infrastructure and Information Security leaders to strengthen the company’s security posture, ensure system reliability, and support the ongoing evolution of enterprise security practices.</p><p><br></p><p>In this position, you will play a key role in implementing and maintaining security systems, documenting policies and procedures, troubleshooting complex issues, and monitoring environments to ensure compliance, reliability, and availability.</p><p><br></p><p><strong>In this role, you will:</strong></p><p><br></p><ul><li>Support the implementation and maintenance of cybersecurity systems and controls.</li><li>Work with technologies including firewalls, vulnerability scanners, SIEM tools, and related platforms.</li><li>Assist with IT management infrastructure such as automated tasking, standard builds, monitoring systems, paging tools, patch deployment, and application deployment.</li><li>Serve as a senior member of the Vulnerability Management, Incident Management, and Security Configuration teams.</li><li>Troubleshoot and resolve Tier 3 technical issues.</li><li>Respond to, mitigate, and recover from assigned security events.</li><li>Conduct vulnerability testing, scanning, and documentation.</li><li>Monitor for security breaches and suspicious activity.</li><li>Provide mentorship, guidance, and knowledge transfer to other team members.</li><li>Maintain and update cybersecurity and IT documentation, including policies, procedures, and technical standards.</li></ul>
<p>We are looking for an experienced Digital Solutions Manager for a 12-month contract starting ASAP. The role is hybrid, requiring 3 days onsite. This position will lead the commercialization and rollout of in-house and third-party digital products, partnering cross-functionally with Product, Strategy, PMO, Marketing, Digital Operations, and Development to ensure successful product launches and integrations.</p><p><br></p><p>Key Responsibilities</p><ul><li>Lead end-to-end commercialization of digital products and features</li><li>Coordinate cross-functional teams to ensure product readiness and successful launch</li><li>Manage integration projects, including internal system integrations</li><li>Translate product capabilities into operational processes</li><li>Monitor launch metrics and drive continuous improvement</li><li>Act as SME for digital applications and implementation</li></ul>
<p>We are looking for an experienced Help Desk Analyst II to join our team in Toronto, Ontario. This long-term contract position offers an excellent opportunity to contribute to impactful technical projects within the healthcare industry. The role requires strong communication skills and the ability to provide exceptional technical support while assisting with a Windows 11 upgrade across multiple sites.</p><p><br></p><p>Responsibilities:</p><p>• Provide Level 2 technical support, addressing hardware, software, and network issues in a timely manner.</p><p>• Assist in the deployment and migration of PCs from Windows 10 to Windows 11 across various locations.</p><p>• Facilitate user data backup and profile migration to ensure smooth transitions during upgrades.</p><p>• Troubleshoot and resolve issues related to Active Directory, Cisco technologies, and Citrix environments.</p><p>• Travel between the main site and satellite offices.</p><p>• Offer deskside support to users, ensuring all systems function optimally and efficiently.</p><p>• Manage patching and updates using tools like Intune for seamless system operations.</p><p>• Collaborate with cross-functional teams to address IT concerns and implement solutions.</p><p>• Adapt to flexible shift schedules, including potential overtime, to accommodate departmental needs.</p><p>• Document technical processes and maintain detailed records for reference and reporting purposes.</p>
We are looking for an experienced IT Architect to join our team in Georgetown, Ontario. This role focuses on designing and implementing robust network infrastructures for wholesale distribution and manufacturing environments. The ideal candidate will have a strong background in architecture and operational technology (OT) systems, coupled with excellent stakeholder engagement skills.<br><br>Responsibilities:<br>• Design and implement scalable IT architectures tailored to manufacturing and wholesale distribution environments.<br>• Collaborate with stakeholders, including executives and engineers, to align IT strategies with business goals.<br>• Manage and optimize on-premise and cloud infrastructure, particularly using Microsoft Azure and VMware virtualization.<br>• Ensure the security and efficiency of network systems, including Cisco networking, firewalls, and security appliances.<br>• Integrate OT systems, such as PLCs and historians, into existing IT frameworks.<br>• Oversee the configuration and management of servers, storage solutions, and industrial protocols.<br>• Maintain and enhance industrial automation tools and processes to support operational needs.<br>• Provide expert guidance on telecom systems and cloud platforms, ensuring seamless connectivity and performance.<br>• Conduct regular assessments to identify and mitigate risks within IT and OT systems.<br>• Develop documentation and best practices for IT infrastructure and system management.
<p><strong><u>This job posting is for a current vacancy with our client.</u></strong></p><p><br></p><p>We are seeking an experienced Service Desk & IT Operations Manager to lead service delivery and IT operations within a fast-paced, professional services environment.</p><p><br></p><p>A core focus of this role is the implementation, alignment, and continuous improvement of service desk processes in accordance with ITIL/ITSM best practices. The successful candidate will optimize incident, request, and change management workflows, define and monitor ITSM KPIs, and ensure service delivery meets established performance and compliance standards.</p><p><br></p><p>The role involves monitoring support services through end-user feedback, trend analysis, and reporting to drive continuous improvement and operational efficiency. Ensuring service desk tickets meet quality standards, including accurate logging, complete documentation, and resolution within defined SLAs, is a key responsibility.</p><p><br></p><p>In this role, you will:</p><p><br></p><p>· Establish, define, and evolve baseline service metrics and KPIs to measure performance across incident, request, and change management processes.</p><p>· Drive a strong culture of continuous improvement, using data, reporting, and trend analysis to enhance service quality, efficiency, and end-user experience.</p><p>· Perform root cause analysis on recurring incidents and service issues, identifying underlying problems and implementing preventative and long-term corrective actions.</p><p>· Lead the alignment, implementation, and ongoing optimization of ITSM processes and best practices, ensuring consistent, scalable, and compliant service delivery.</p><p>· Monitor service performance through end-user feedback, operational reporting, and KPI analysis to identify improvement opportunities and service gaps.</p><p>· Provide hands-on escalation support for complex hardware and software issues, including troubleshooting, research, and resolution.</p><p>· Lead, coach, and develop Service Desk staff, with a strong focus on people management, performance coaching, skill development, and engagement.</p>
<p>Seeking a motivated French/English Bilingual Technical Support Level I professional to join a rapidly growing team. This role focuses on providing efficient, high-quality support to customers, assisting with technical troubleshooting, onboarding, and device monitoring. </p><p><br></p><p>Principal Responsibilities:</p><ul><li>Respond promptly and professionally to customer support tickets.</li><li>Document resolutions and key details in IT systems such as HubSpot.</li><li>Monitor customer devices for uptime, troubleshoot issues, and generate analytics reports.</li><li>Communicate technical updates across teams using platforms like Teams and HubSpot.</li><li>Track and resolve issues with internal IT and external vendors.</li><li>Keep users informed on issue status and next steps.</li><li>Deliver excellent customer service, addressing concerns with effective communication and problem-solving.</li><li>Availability for non-standard hours, weekends, and on-call shifts as needed.</li><li>Perform additional duties as required.</li></ul>
<p>We're recruiting for a Freelance Accessibility Specialist to conduct a comprehensive ADA/AODA compliance audit for two existing websites. The goal is to evaluate current accessibility standards, identify compliance gaps, and provide clear recommendations for improvement.</p><p><br></p><p>Project Scope</p><ul><li>Perform a full accessibility audit of two live websites</li><li>Evaluate compliance against ADA and AODA standards (WCAG 2.1 AA minimum preferred)</li><li>Identify accessibility barriers affecting users with disabilities</li><li>Provide a detailed written report outlining:</li><li>Areas of non-compliance</li><li>Severity level of issues</li><li>Recommended remediation steps</li><li>Prioritized action plan</li><li>Share the checklist or methodology used to conduct the audit</li></ul><p>Responsibilities</p><ul><li>Use both automated tools and manual testing methods</li><li>Review site structure, navigation, forms, media, and interactive elements</li><li>Assess keyboard navigation, screen reader compatibility, color contrast, and semantic structure</li><li>Deliver findings in a clear, organized, and actionable format</li><li>Be available to clarify findings and answer follow-up questions</li></ul><p><br></p>
<p><strong>Job Title:</strong> Bilingual Jr. Project Manager– ERP Implementation</p><p><strong>Duration:</strong> 12 months</p><p><strong>Working Arrangements</strong>: Hybrid 3-4 days in office</p><p><strong>Location:</strong> Toronto, ON or Montreal, QU</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee and lead the full-cycle ERP implementation, in coordination with external vendors, IT, and Finance teams.</li><li>Manage the design and standardization of the Chart of Accounts (COA), balancing standard practices and required customizations.</li><li>Serve as system superuser for NetSuite, providing expertise, troubleshooting, and ongoing support after go-live.</li><li>Design and deliver training for end users, including creation of SOPs, user manuals, and English-language training materials.</li><li>Regularly interface with end users and project team, fostering communication and addressing project roadblocks.</li><li>Project manage timelines, deliverables, and communications to ensure on-time delivery.</li><li>Collaborate with stakeholders to gather requirements and relay feedback for successful adoption.</li><li>Support post-implementation activities, including system optimization and process improvement.</li></ul><p><br></p>
