We are looking for an experienced Director to lead a comprehensive Enterprise Resource Planning (ERP) project for a local government organization in Hamilton, Ontario. This long-term contract role involves overseeing the implementation of Finance, Procurement, and HR modules to enhance operational efficiency across municipal departments. The ideal candidate will bring strong leadership, strategic planning, and stakeholder management skills to ensure the project's success.<br><br>Responsibilities:<br>• Lead the full-cycle implementation of an ERP system, integrating Finance, Procurement, and HR modules across municipal departments.<br>• Develop and manage a detailed project plan, addressing timelines, resource allocation, risk management, and performance metrics.<br>• Oversee governance processes to align project outcomes with organizational objectives and standards.<br>• Collaborate with internal stakeholders to gather business requirements and ensure system functionality meets operational needs.<br>• Build and maintain partnerships with vendors and third-party providers to achieve project deliverables within agreed timelines.<br>• Monitor and control project budgets, addressing any financial discrepancies promptly.<br>• Ensure rigorous quality assurance procedures, including system testing and issue resolution, throughout the project lifecycle.<br>• Drive organizational change management initiatives, fostering adoption of the new ERP system and providing necessary training and support.<br>• Identify and mitigate risks, ensuring project continuity and the achievement of key milestones.<br>• Lead and mentor a cross-functional project team, fostering collaboration and accountability to deliver project objectives.
We are looking for an experienced Project Manager to join our team in Toronto, Ontario, on a long-term contract basis. In this role, you will oversee vendor engagements, ensuring clear expectations and fostering transparency in project delivery. This position involves collaboration across multiple business units and stakeholders, with a focus on developing agile frameworks and driving successful project outcomes.<br><br>Responsibilities:<br>• Partner with vendors to ensure alignment on project goals and responsibilities.<br>• Collaborate effectively with Product Owners and Business Analysts to gather requirements and refine project plans.<br>• Facilitate quality assurance processes within business units to maintain high standards.<br>• Provide detailed internal reporting and updates to steering committees.<br>• Monitor vendor performance and establish clear expectations for deliverables.<br>• Develop and implement agile frameworks to improve project workflows and adaptability.<br>• Drive transparency and accountability across all stages of project execution.<br>• Manage change initiatives and ensure smooth transitions within project scope.<br>• Oversee budget processes and ensure financial compliance.<br>• Coordinate cross-functional teams to achieve project milestones efficiently.
We are looking for a dedicated Technical Support Analyst to join our team in Toronto, Ontario. This long-term contract position offers an exciting opportunity to contribute to major IT initiatives, including Windows 11 migration projects, while delivering high-quality helpdesk support. The ideal candidate will possess strong technical expertise, exceptional problem-solving skills, and a commitment to providing top-notch service to end users.<br><br>Responsibilities:<br>• Coordinate and implement Windows 11 upgrades, including pre-deployment assessments, data backups, system installation, and troubleshooting post-upgrade issues.<br>• Manage and resolve helpdesk tickets efficiently, addressing hardware, software, and network concerns to ensure minimal disruption.<br>• Configure workstations, peripherals, and desk setups for new hires to enable seamless onboarding.<br>• Maintain detailed asset inventory records, ensuring equipment tracking and updates are accurate.<br>• Oversee hardware decommissioning processes, including secure data erasure and proper recycling practices.<br>• Provide end-user training and guidance to support the transition to new systems and tools.<br>• Document resolutions and update knowledge base articles to streamline future troubleshooting.<br>• Triage and resolve common IT issues, escalating complex problems to senior team members when necessary.<br>• Organize and optimize IT storage areas for effective inventory management and workspace utilization.<br>• Deliver general IT operational support, contributing to the department's overall efficiency.
We are looking for an experienced Senior Software Developer to join our team on a long-term contract basis in Toronto, Ontario. In this role, you will leverage your expertise to analyze, optimize, and enhance complex codebases while collaborating with stakeholders to deliver high-quality technical solutions. This is an exciting opportunity to work on cutting-edge systems and contribute to the success of our organization.<br><br>Responsibilities:<br>• Conduct comprehensive analysis of existing codebases within Raiser’s Edge, Blackbaud, and Luminent systems to identify inefficiencies and recommend improvements.<br>• Implement best practices for software security, scalability, and performance, ensuring robust and efficient solutions.<br>• Debug and resolve complex technical issues, delivering timely fixes and enhancements that maintain system integrity.<br>• Refactor and optimize code for improved performance, maintainability, and scalability across organizational platforms.<br>• Collaborate with IT teams and business leaders to align technical solutions with organizational goals and objectives.<br>• Create detailed documentation of code changes, implemented solutions, and recommendations for future development.<br>• Provide expert consultation on Blackbaud and Raiser’s Edge systems, offering strategic guidance for enhancements and implementation.<br>• Support system integrations, APIs, and middleware components to ensure seamless functionality and interoperability.<br>• Establish and enforce comprehensive frameworks for code review and technical compliance to maintain high development standards.
We are looking for an experienced Web Developer to join our team in Bradford, Ontario. In this long-term contract role, you will play a critical part in redesigning and developing our website infrastructure while ensuring seamless integration with internal systems. This position offers an excellent opportunity to collaborate with cross-functional teams and external vendors to deliver a robust and dynamic web experience.<br><br>Responsibilities:<br>• Collaborate with internal teams and third-party vendors to revamp and enhance the company's website.<br>• Oversee the integration of data into the website infrastructure, ensuring compatibility with Microsoft Dynamics GP and Business Central.<br>• Develop and maintain eCommerce solutions tailored to B2B operations.<br>• Utilize platforms such as WordPress, Shopify, or Magento to manage and optimize website functionality.<br>• Implement and manage content management systems (CMS) to streamline updates and user engagement.<br>• Write, test, and debug client-side scripts using JavaScript, HTML, and CSS.<br>• Ensure backend development aligns with business requirements and supports website performance.<br>• Track and resolve website bugs and issues using tools like Atlassian Jira.<br>• Optimize the website for usability, responsiveness, and overall user experience.<br>• Stay current with the latest web development trends and technologies to continuously improve the platform.
We are looking for an experienced Application Support Engineer to join our team in Toronto, Ontario. This is a long-term contract position where you will play a key role in providing technical support for applications on the Microsoft Windows platform. The role offers a mix of on-premises and remote work, with the opportunity to take on responsibilities independently once trained.<br><br>Responsibilities:<br>• Provide application support on the Microsoft Windows platform, ensuring smooth operation and troubleshooting issues as they arise.<br>• Assist with overflow support tasks when the primary support team is engaged with higher-priority issues.<br>• Act as the main support contact during the final three weeks of December, managing IT-related customer tasks during this quieter period.<br>• Collaborate with the Support Manager and other team members to resolve technical challenges efficiently.<br>• Participate in training sessions to familiarize yourself with internal systems and processes.<br>• Handle customer inquiries with professionalism, ensuring high levels of satisfaction and timely issue resolution.<br>• Monitor and maintain system compatibility with Cisco, Citrix, Dell, and Firewall technologies.<br>• Troubleshoot hardware and software issues, providing effective and timely resolutions.<br>• Offer remote support two days a week after gaining adequate training and demonstrating competency.
