3 results for Applications Support Specialist in Mississauga, ON
Technical Support Specialist
- Burlington, ON
- onsite
- Permanent
-
50000 - 65000 CAD / Yearly
- <p><strong>This job posting is for a current vacancy with our client. </strong></p><p><strong> </strong></p><p>Are you someone who enjoys troubleshooting, helping users, and working hands-on with technology that keeps retail businesses running? This could be a great next step for you.</p><p><br></p><p>We’re working with a growing organization that supports a custom Point-of-Sale (POS) platform used across multiple retail locations. </p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><p>· Manage and prioritize incoming support tickets using a ticketing platform (Freshdesk experience is an asset).</p><p>· Troubleshoot and resolve POS software and hardware issues in a timely manner.</p><p>· Maintain clear, accurate documentation of issues, resolutions, and user interactions.</p><p>· Create and maintain user training materials, including documentation and short instructional videos.</p><p>· Train end users on POS functionality, workflows, and best practices.</p><p>· Participate in onsite POS implementations and system rollouts when required.</p><p>· Provide hands-on support during installations and go-live periods.</p>
- 2026-05-12T00:00:00Z
IT Support Engineer
- Etobicoke, ON
- onsite
- Permanent
-
75000 - 85000 CAD / Yearly
- <p><strong>This role would require 5-days in office and our client is based in Etobicoke. </strong></p><p><strong></strong></p><p>We are looking for an IT Support Engineer to provide dependable technical assistance to employees in Etobicoke, Ontario. This role is suited to someone who enjoys solving a wide range of desktop and user support issues, delivering responsive service both on-site and remotely, and helping staff stay productive with minimal disruption. The successful candidate will combine strong troubleshooting ability with a detail-oriented, customer-focused approach in a fast-moving environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Deliver front-line technical support to end users through in-person and remote channels, resolving day-to-day IT issues efficiently.</p><p>• Investigate and fix problems affecting computers, applications, connectivity, and workplace technology using a practical, hands-on approach.</p><p>• Set up, configure, and roll out laptops and mobile devices to support new and existing employees.</p><p>• Maintain user productivity by supporting Microsoft 365 applications, including Outlook, Teams, Excel, and Word.</p><p>• Provide assistance with office printing and local network-connected devices, ensuring reliable operation across the workplace.</p><p>• Monitor, update, and manage endpoints through tools such as Microsoft Intune and ManageEngine.</p><p>• Record, prioritize, and close support requests in Jira while keeping accurate documentation of actions taken.</p><p>• Support employee onboarding and offboarding by preparing equipment, managing access, and coordinating required technical tasks.</p><p>• Assist with foundational infrastructure support, including connectivity checks, workstation troubleshooting, and Wi-Fi-related issue resolution.</p><p>• Follow up with users after service delivery to confirm issues have been fully addressed and expectations have been met.</p>
- 2026-04-30T00:00:00Z
Customer Experience Specialist
- Etobicoke, ON
- onsite
- Contract / Temporary
-
22.8 - 26.4 CAD / Hourly
- We are looking for a Customer Experience Specialist to join our team in Etobicoke, Ontario on a Contract basis. This on-site role focuses on supporting daily order processing and customer service activities with accuracy, efficiency, and attention to detail. The successful candidate will help keep order information organized, assist with product selection and fulfilment tasks, and contribute to a smooth experience for both internal teams and customers.<br><br>Responsibilities:<br>• Enter customer and order information into internal systems with a high degree of accuracy and timeliness.<br>• Review paper-based order details and convert them into organized digital records for processing.<br>• Support order fulfilment by assisting with picking activities and confirming item details against requests.<br>• Respond to customer inquiries and service-related issues in a thorough and solution-focused manner.<br>• Maintain up-to-date records in CRM and related business systems to support order tracking and communication.<br>• Work closely with team members on site to manage daily priorities and keep operations running smoothly.<br>• Assist with training-related tasks and follow established procedures when using order entry tools, including SAP where applicable.
- 2026-05-26T00:00:00Z
