<p>We’re hiring an experienced Customer Service Manager to lead a team in a fast-paced B2B distribution environment. This role oversees daily service operations, system improvements (EDI, ERP, CRM), and drives efficiency across order management and customer communication.</p><p><strong>Responsibilities:</strong></p><ul><li>Lead, coach, and support a team of Customer Service Representatives/ Order Desk </li><li>Oversee pricing checks, stock inquiries, order expediting, and issue resolution</li><li>Ensure high-quality service in a high-volume order environment</li><li>Improve EDI processes and enhance ERP workflows (Epicor Prophet 21 is an asset)</li><li>Strengthen CRM usage and partner with IT on system improvements</li><li>Collaborate with Operations, Sales, Purchasing, and IT on continuous improvement initiatives</li></ul><p><br></p><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Thornhill, Ontario. This is a Contract position with the possibility of becoming permanent, offering an excellent opportunity to contribute to meaningful work while growing your skills. The initial term is three months, with the potential for extension based on performance and business needs.<br><br>Responsibilities:<br>• Draft and manage various forms and correspondence related to claims files, including letters to members, third-party reports, and consent forms for police report requests.<br>• Process payments on claims, such as appraisal fees, glass repair invoices, and police report fees.<br>• Assist the Total Loss team by preparing and dispatching Proof of Loss documents to facilitate claim settlements.<br>• Request official reports, including police and fire incident reports, to support claims investigations.<br>• Coordinate the dispatch of property damage claim files to legal representatives as required.<br>• Organize, sort, and distribute incoming correspondence efficiently.<br>• Make outbound calls to members to gather initial details for new claims reported after-hours or online.<br>• Respond to inbound calls as needed, ensuring callers are directed to the appropriate department based on their needs.
We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in North York, Ontario. In this role, you will play a key part in delivering excellent service to applicants, ensuring their inquiries are addressed with attention to detail and efficiency. This position offers an opportunity to work in a collaborative environment within the detail-oriented services industry.<br><br>Responsibilities:<br>• Respond to applicant inquiries with attention to detail and provide clear guidance and support.<br>• Communicate updates to applicants regarding file statuses, submission deadlines, and any changes or closures.<br>• Review applicant documents for completeness and request additional materials when necessary.<br>• Verify submitted documentation to ensure it meets established standards and requirements for further processing.<br>• Perform accurate data entry to maintain detailed and confidential applicant records.<br>• Collaborate with team members to ensure consistency in processes and adherence to organizational standards.<br>• Provide proactive feedback to address any issues that arise during the application process.<br>• Uphold confidentiality and exercise sound judgment when handling sensitive information.<br>• Utilize the registration database to manage applicant files effectively.
We are looking for an experienced Accounts Payable Team Lead to oversee and streamline our accounts payable operations. This role requires a detail-oriented individual who can lead a team, ensure efficiency in payment processing, and maintain strong relationships with vendors. The ideal candidate will bring expertise in accounting systems and automation tools to enhance workflows.<br><br>Responsibilities:<br>• Supervise the accounts payable team to ensure timely and accurate processing of invoices and payments.<br>• Oversee account coding and ensure compliance with organizational policies and procedures.<br>• Manage vendor relationships, addressing inquiries and resolving payment discrepancies.<br>• Utilize accounting software systems to optimize workflows and improve efficiency.<br>• Monitor payment processing activities, including checks and automated transactions.<br>• Identify opportunities for process automation and implement solutions to enhance efficiency.<br>• Ensure adherence to financial controls and regulatory requirements.<br>• Prepare and review reports related to accounts payable activities for management.<br>• Collaborate with other departments to ensure accurate financial reporting and data integrity.
