<p>We’re hiring an experienced Customer Service Manager to lead a team in a fast-paced B2B distribution environment. This role oversees daily service operations, system improvements (EDI, ERP, CRM), and drives efficiency across order management and customer communication.</p><p><strong>Responsibilities:</strong></p><ul><li>Lead, coach, and support a team of Customer Service Representatives/ Order Desk </li><li>Oversee pricing checks, stock inquiries, order expediting, and issue resolution</li><li>Ensure high-quality service in a high-volume order environment</li><li>Improve EDI processes and enhance ERP workflows (Epicor Prophet 21 is an asset)</li><li>Strengthen CRM usage and partner with IT on system improvements</li><li>Collaborate with Operations, Sales, Purchasing, and IT on continuous improvement initiatives</li></ul><p><br></p><p><br></p>
We are looking for an experienced Accounts Payable Team Lead to oversee and streamline our accounts payable operations. This role requires a detail-oriented individual who can lead a team, ensure efficiency in payment processing, and maintain strong relationships with vendors. The ideal candidate will bring expertise in accounting systems and automation tools to enhance workflows.<br><br>Responsibilities:<br>• Supervise the accounts payable team to ensure timely and accurate processing of invoices and payments.<br>• Oversee account coding and ensure compliance with organizational policies and procedures.<br>• Manage vendor relationships, addressing inquiries and resolving payment discrepancies.<br>• Utilize accounting software systems to optimize workflows and improve efficiency.<br>• Monitor payment processing activities, including checks and automated transactions.<br>• Identify opportunities for process automation and implement solutions to enhance efficiency.<br>• Ensure adherence to financial controls and regulatory requirements.<br>• Prepare and review reports related to accounts payable activities for management.<br>• Collaborate with other departments to ensure accurate financial reporting and data integrity.
