<p>Build Strong Customer Relationships. Drive Sales. Grow Your Career.</p><p><br></p><p>Our client, a recognized leader in the industrial distribution sector, is seeking an experienced Inside Sales Representative to join their Delta, BC branch.</p><p><br></p><p>This is an excellent opportunity for a customer-focused sales professional with experience in industrial products, pipe, valves, fittings, fire protection, or plumbing-related industries. The successful candidate will play a key role in supporting customers, driving branch sales, and building long-term relationships across Delta and the surrounding area.</p><p><br></p><p><strong>About the Role</strong></p><p><br></p><p>The Inside Sales Representative will be responsible for managing customer inquiries, processing sales orders, preparing quotations, and coordinating deliveries. This individual will serve as a key point of contact for customers regarding pricing, scheduling, product availability, and delivery timelines.</p><p><br></p><p>The ideal candidate thrives in a fast-paced environment, enjoys solving customer issues, and has the technical aptitude to understand and communicate product information effectively.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><ul><li>Receive and process customer sales orders via phone, email, fax, and through sales representatives</li><li>Enter order details accurately into the system and coordinate non-stock material requirements with purchasing teams</li><li>Prepare quotations, communicate product specifications, and follow up with customers as required</li><li>Coordinate delivery schedules with warehouse staff and customers to ensure timely fulfillment</li><li>Investigate and resolve customer concerns by liaising with outside sales, accounting, purchasing, and warehouse teams</li><li>Use consultative selling techniques to promote complementary, substitute, and specially priced products</li><li>Follow up on direct shipments to ensure orders, deliveries, and billing are completed accurately and on time</li><li>Process returns and prepare documentation for customer returns and supplier claims</li><li>Maintain current knowledge of company products, services, and industry trends</li><li>Participate in inventory counts, trade shows, special sales functions, and training programs</li><li>Prepare reports and provide updates on customer activity and sales opportunities</li></ul>
