<p>Our client is looking for a Customer Success Specialist to join their team in Ottawa, Ontario. This is a long-term contract position where you will play a key role in delivering exceptional service and building strong relationships with our clients. If you are passionate about ensuring customer satisfaction and have a knack for problem-solving, we want to hear from you.</p><p><br></p><p><strong>This is a remote opportunity.</strong></p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Serve as the primary point of contact for customers, addressing inquiries and resolving issues in a timely and detail-oriented manner.</p><p>• Utilize customer relationship management (CRM) tools to track and manage client interactions effectively.</p><p>• Collaborate with internal teams to ensure seamless communication and delivery of services to clients.</p><p>• Handle billing-related inquiries, ensuring accuracy and providing clear explanations to customers.</p><p>• Assist in the setup and use of financial and operational software such as ADP and Epic, providing guidance as needed.</p><p>• Monitor and analyze customer feedback to identify areas for improvement and recommend solutions.</p><p>• Support sales initiatives by identifying opportunities for cross-selling or upselling services.</p><p>• Manage customer complaints, ensuring they are resolved to the satisfaction of all parties involved.</p><p>• Provide training and support to clients on the use of relevant software and tools.</p><p>• Maintain detailed records of customer interactions and follow up to ensure all concerns are addressed.</p>
<p>We are looking for a skilled Accounts Receivable Specialist to join our clients team on a long-term contract in Ottawa, Ontario. In this role, you will play a critical part in managing financial transactions, ensuring timely collection of payments, and maintaining accurate records. Your expertise will contribute to the smooth operation of their accounts receivable processes.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Monitor and manage aging reports to ensure timely follow-up on outstanding accounts.</p><p>• Process tenant rental payments and accurately record high volumes of transactions.</p><p>• Communicate with tenants to collect overdue payments and address account discrepancies.</p><p>• Utilize accounting software systems, such as Yardi, to track and manage financial data.</p><p>• Coordinate with internal teams to resolve payment issues and improve collection processes.</p><p>• Generate and review financial reports to support decision-making and maintain compliance.</p><p>• Ensure proper documentation and reconciliation of all accounts receivable activities.</p><p>• Maintain strong relationships with tenants and provide excellent customer service.</p><p>• Identify opportunities to streamline processes and improve efficiency.</p>
We are looking for a detail-oriented Accounting Specialist to join our team in Ottawa, Ontario. In this Contract-to-Permanent position, you will play a key role in managing financial operations and ensuring accuracy in accounting processes. This role offers an opportunity to work with high volumes of transactions and contribute to a growing company’s financial success.<br><br>Responsibilities:<br>• Perform reconciliations for visa transactions and intercompany accounts to ensure accuracy and compliance.<br>• Manage high-volume accounts payable processes, including invoice verification and payment processing.<br>• Prepare comprehensive sales summaries and provide supporting documents for supplier payments.<br>• Process credit card applications and handle related inquiries efficiently.<br>• Assist in the preparation of year-end financial reports and produce income statements.<br>• Oversee collections and billing activities to optimize cash flow.<br>• Handle visa statements and ensure proper documentation for financial records.<br>• Collaborate with team members to maintain the accuracy and integrity of accounting data.
<p>Due to a promotion, we are in search of a Controller for our client's team based in Nepean, Ontario. The Controller is an integral part of our team, overseeing the financial operations of multiple operating companies. This role involves ensuring the financial integrity of the organizations, collaborating with various teams, and handling intercompany transactions. This opportunity offers an exciting role for individuals with a strong background in accounting and financial management.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>-Oversee the financial aspects of six operating companies to ensure their financial integrity.</p><p>-Collaborate and provide support to finance and administrative teams in their accounting duties.</p><p>-Ensure the accuracy of financial statements, identifying and addressing any variances or discrepancies.</p><p>-Prepare and revise financial reports to outline the company's position in terms of income, expenses, and earnings.</p><p>-Develop, analyze, and interpret accounting information to assess operational results in terms of profitability and performance against budget.</p><p>-Coordinate, establish and maintain planning and control procedures.</p><p>-Collaborate with the Director of Operations to optimize the utilization of the accounting/ERP system.</p><p>-Manage all insurance (excluding individual-related) and ensure comprehensive and financially sound policies are in place.</p><p>-Liaise with other offices to provide reporting, support, and ensure best practices are adhered to.</p><p>-Ensure compliance with Federal, Provincial, and local regulatory bodies.</p><p>-Assist in managing cash flow, financing, and relationships with financial institutions and external auditors.</p><p>-Prepare year-end working papers and liaise with external auditors and accountants.</p><p>-Stay updated on regulatory changes and their impact on the organization's books of account.</p><p>-Maintain accurate and complete documentation for all financial and accounting activities.</p><p>-Oversee and assist with month-end processes as required.</p><p>-Manage intercompany transactions.</p><p>-Collaborate with Project Managers to provide financial support such as generating reports and reviewing WIP.</p><p>-Prepare budget and forecasts and review overall performance management.</p><p>-Manage procurement accounts in collaboration with relevant department managers/team leads.</p><p>-Mentor and initiate continuous quality improvement within the Finance Department.</p>
<p><strong>We are looking for a skilled Office Manager/Accountant to oversee both bookkeeping and administrative functions in a law firm. This is a 4 days/permanent role on site. </strong></p><p><br></p><p><strong>Responsibilities:</strong></p><p><strong>Accounting Duties:</strong></p><ul><li>Manage accounts payable/receivable and general ledger entries.</li><li>Prepare monthly financial statements and year-end reports.</li><li>Administer payroll and employee benefits.</li><li>Administer general and professional insurance coverage.</li><li>Reconcile general and trust accounts in compliance with Law Society regulations.</li><li>Monitor cash flow.</li><li>Coordinate with external accountants for audits and tax filings.</li><li>Maintain financial records and internal controls.</li><li>Law Pro Filings</li><li>GST/HST Filings</li><li>Annual Law Society Returns</li><li>Liase with bank, LawPro, Insurance carriers, vendors, etc.</li></ul><p><strong>Office Management Duties:</strong></p><ul><li>Oversee office operations and administrative staff.</li><li>Manage office supplies, vendor relationships, and equipment maintenance.</li><li>Coordinate recruitment, onboarding, and training of staff.</li><li>Ensure data security and consult with IT support.</li></ul><p><strong>Strategic & Leadership Functions:</strong></p><ul><li>Support partners with strategic planning and operational improvements.</li><li>Implement workflow efficiencies and best practices.</li><li>Ensure compliance with legal and professional standards.</li></ul>
<p>Due to a retirement, our downtown client is seeking an experienced Director of Finance to lead financial operations and accounting services for their respected organization based in Ottawa, Ontario. This role involves overseeing a skilled accounting team, collaborating with international partners, and ensuring compliance with regulatory and organizational standards. The ideal candidate will excel in strategic planning, financial management, and team leadership.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Provide strategic financial guidance to leadership teams, enabling informed decision-making and alignment with organizational goals.</p><p>• Develop and manage comprehensive budgets, consolidate financial data, and deliver accurate forecasts for internal and external stakeholders.</p><p>• Oversee cash flow management, fund transfers, and investment strategies while ensuring regulatory compliance.</p><p>• Establish and maintain robust internal controls, ensuring accuracy and compliance in all accounting operations.</p><p>• Supervise the preparation of financial statements, coordinate audits, and ensure adherence to reporting standards.</p><p>• Lead and mentor the accounting team, fostering growth and conducting performance evaluations.</p><p>• Collaborate with international and local treasurers, providing training and support to enhance financial capabilities.</p><p>• Ensure compliance with tax regulations, charitable organization requirements, and Canon Law, preparing necessary reports and filings.</p><p>• Participate in committees and special projects, contributing to organizational strategies and initiatives.</p><p>• Support the management of legacies, wills, and other financial matters as needed.</p>
<p><strong>Robert Half Management Resources</strong> is the worldwide leader in specialized consulting and staffing services for senior-level accounting, finance and business systems professionals. </p><p><br></p><p>Our Crown Corporation client is seeking a <strong>bilingual Financial Advisor for a four-month term</strong>. In this role you will perform analyses, reconciliations and period-end activities and budget monitoring while supporting stakeholders across the organization. </p><p><br></p><p><strong>The Financial Advisor’s duties will include: </strong></p><p>· Preparing financial statements; </p><p>· Performing historical and current financial data analysis</p><p>· Monitoring and recommending adjustments to budgets and forecasts</p><p>· Reviews reconciliation and analysis of financial transactions</p><p>· Filing financial reports to federal government</p><p>· Providing guidance and responding to financial and technical internal enquiries</p><p>· Other duties as required.</p>
<p><strong>We are partnering with a well renowned owner managed business looking for a Dispatcher to join their growing team. This is a full-time/permanent role on site. </strong></p><p><br></p><p><strong>Advantages:</strong></p><p>-Competitive salary 65-75K</p><p>-Full benefits + Group RRSP's</p><p>-3 weeks vacation + 5 sick days</p><p>-Free parking</p><p>-Excellent leader team</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Schedule and dispatch technicians for service calls or maintenance tasks based on their availability, skills, and location</p><p>• Maintain a real-time calendar of technician assignments to prevent overlaps and delays</p><p>• Collect detailed information from customers about their service needs and relay it to technicians</p><p>• Create, update, and close work orders within dispatching software, ensuring accuracy for billing and inventory tracking</p><p>• Monitor technicians during their service appointments and adjust schedules dynamically to address changes or emergencies</p><p>• Communicate with technicians, management, and customers to ensure a seamless flow of information</p><p>• Resolve logistical challenges, such as last-minute scheduling changes or resource conflicts, to minimize disruptions</p><p>• Coordinate inventory needs by ensuring technicians have necessary parts or supplies before dispatch</p><p>• Utilize dispatch software to optimize schedules and generate reports on service efficiency for managerial review</p><p>• Support billing processes by ensuring completed work orders are properly documented and addressing billing-related inquiries</p>
