<p>We are seeking a dynamic and detail-oriented <strong>Services Solutions Specialist</strong> to bridge the gap between technical service delivery and strategic marketing. This role is ideal for a professional who thrives in a cross-functional environment and can translate complex service capabilities into compelling business value.</p><p><strong>Responsibilities</strong></p><ul><li>Develop and maintain technical marketing materials, case studies, and service documentation</li><li>Create clear, engaging content that communicates service value to diverse audiences</li><li>Collaborate with the marketing team to ensure technical accuracy in campaigns</li><li>Update and refine product positioning materials throughout the service lifecycle</li><li>Lead technical writing and response development for complex RFPs and proposals</li><li>Analyze customer requirements and align them with service capabilities</li><li>Coordinate cross-functional teams to gather technical inputs and pricing</li><li>Ensure proposal content reflects actual service delivery capabilities</li><li>Participate in daily service department planning and operations</li><li>Provide strategic and analytical support to service teams</li><li>Act as a liaison between service operations and customer-facing functions</li><li>Support process improvement initiatives and service methodology development</li><li>Assist with escalated customer communications requiring technical expertise</li></ul><p><br></p>
<p><strong>Exciting Career Advancement in the West GTA Region</strong></p><p><br></p><p>Robert Half is thrilled to partner with a rapidly growing client in the <strong>West GTA region</strong> to fill a <strong>full-time, permanent IT Specialist position</strong>. This is an incredible opportunity for a dedicated IT professional looking to take the next step in their career with a forward-thinking organization offering growth, development, and a hybrid work environment.</p><p>If you’re currently excelling in a <strong>senior help desk role</strong> and eager to transition into a <strong>Systems Administrator path</strong>, this opportunity is tailored for you!</p><p><br></p><p><strong>Position Details:</strong></p><ul><li><strong>Role</strong>: IT Specialist</li><li><strong>Employment Type</strong>: Full-time / Permanent</li><li><strong>Location</strong>: West GTA</li><li><strong>Compensation</strong>: $75,000–$80,000 annually</li><li><strong>Benefits Package</strong>:</li><li>3 weeks of vacation</li><li>Comprehensive health benefits</li><li>Work equipment provided</li><li>Hybrid work environment</li></ul><p><strong>Key Requirements and Responsibilities:</strong></p><ul><li><strong>Communication & Collaboration</strong>: Strong communication skills, a positive personality, and a team-player mindset.</li><li><strong>Help Desk Experience</strong>: 5+ years of dedicated help desk experience, currently in a <strong>Senior or Lead Help Desk role</strong>.</li><li><strong>Technical Expertise</strong>:</li><li>Proficient in <strong>L1 / L2 / L3 support</strong>, with experience handling tasks across <strong>systems, networks, and security</strong>.</li><li>Extensive knowledge of <strong>Office 365</strong> support.</li><li>Expertise in <strong>Active Directory</strong>, <strong>Azure AD</strong>, and <strong>InTune</strong>.</li><li>Skilled in <strong>email support</strong> tasks such as managing Exchange accounts, adding/removing users, and creating groups.</li><li><strong>Help Desk Coordination</strong>:</li><li>Monitor and manage tickets efficiently, escalating where necessary.</li><li>Provide support to ensure team members focus on larger projects and initiatives.</li><li><strong>Basic Networking Knowledge</strong>: A solid understanding of fundamental <strong>network concepts</strong> is an asset.</li></ul>
<p>Robert Half is looking for an Amazon eCommerce Specialist for a 6-month remote contract opportunity. The Amazon eCommerce Specialist focuses on enhancing our client's presence on Amazon and other e-commerce platforms, driving sales growth, and ensuring their digital content is competitive and engaging. The ideal candidate will collaborate with cross-functional teams to improve product visibility and optimize online strategies within the manufacturing industry.</p><p><br></p><p>Responsibilities:</p><ul><li>Analyze and create competitive charts for the Canadian Amazon product assortment, following established structures.</li><li>Regularly review and update Amazon product pages to identify gaps and opportunities in key categories.</li><li>Conduct audits of competitor A+ content, including videos, images, and written materials, to enhance our own content strategy.</li><li>Collaborate with creative teams to design and implement updated content, ensuring it is effectively uploaded to relevant platforms.</li><li>Monitor and manage content using Content Management Systems (CMS) such as Salsify and internal image banks.</li><li>Develop strategies to improve product visibility and sales performance on Amazon and other retailer systems.</li><li>Work closely with marketing and sales teams to align e-commerce initiatives with broader business goals.</li><li>Utilize tools like Adobe Photoshop and Illustrator to create visually appealing content for digital platforms.</li><li>Provide insights on digital trends and opportunities to maintain competitiveness in the e-commerce space.</li><li>Ensure compliance with best practices for online content deployment and management.</li></ul>
<p>Robert Half is looking for a skilled Nonstop Support Specialist to deliver exceptional technical assistance for our client and ensure they have a seamless experience using their products. In this role, you will leverage your expertise in troubleshooting, customer service, and application support to address client concerns effectively. The position offers a hybrid work environment, combining office-based collaboration in Mississauga, Ontario, with remote work flexibility.</p><p><br></p><p>Responsibilities:</p><p>• Provide expert-level technical support to clients, resolving issues promptly and ensuring high customer satisfaction.</p><p>• Troubleshoot product-related problems, including hardware and software concerns, to identify and implement effective solutions.</p><p>• Collaborate with internal teams and stakeholders to escalate and resolve complex issues.</p><p>• Utilize cloud technologies to enhance support processes and improve client outcomes.</p><p>• Deliver deskside and remote support services tailored to individual client needs.</p><p>• Conduct quality assurance checks to ensure consistent service delivery and product reliability.</p><p>• Maintain strong communication with clients to address inquiries and provide updates on issue resolutions.</p><p>• Assist in onboarding and training clients on product usage and best practices.</p><p>• Document and track support cases to ensure accurate reporting and continuous improvement.</p><p>• Stay informed of product updates and industry trends to provide proactive and informed support.</p>
<p>Robert Half is seeking a <strong>Change & Risk Management Specialist</strong> for a Hamilton client. The successful consultant will drive successful organizational transformations and the seamless adoption of new technology solutions. This critical role combines expertise in change management and risk mitigation with a strong ability to engage stakeholders, assess business impacts, and foster alignment across technical and non-technical teams. This is a 6+ month engagement, with a hybrid working arrangement, 2 days in office. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Conduct stakeholder analysis to identify key influencers, role dynamics, and potential organizational constraints.</li><li>Establish and maintain communication channels to share updates, manage expectations, and solicit input.</li><li>Draft clear, professional corporate communications designed to inform and align employees and leadership on change initiatives.</li><li>Perform change impact assessments to analyze how new processes or technologies affect business units and end users.</li><li>Develop tailored resistance management strategies to address adoption challenges and accelerate change acceptance.</li><li>Design and deliver training programs, including workshops and awareness sessions, to support end-user adoption.</li><li>Conduct Business Impact Analyses (BIA) to assess critical business processes, identify dependencies, and evaluate potential risk exposures.</li><li>Partner with IT, risk management, and project teams to integrate risk mitigation strategies and compliance measures into change programs.</li><li>Track adoption metrics and provide detailed progress reports to leadership and stakeholders.</li><li>Continuously assess outcomes and recommend adjustments to change strategies where needed.</li><li>Capture lessons learned and develop a repository of best practices to enhance future change and risk management initiatives.</li></ul>
<p>Robert Half Technology is looking to hire a full time / permanent Global Operations Manager for a client that is rapidly expanding. They are offering great culture, stable work and opportunities for learning and growth.</p><p><br></p><p>Please take a look at the summarized information below and apply if you are a good fit. </p><p><br></p><p>Due to high volume of applicants, those that accurately fit the requirements will receive a response. Thank you for understanding!</p><p><br></p><p>Role: Global Operations Manager </p><p>Type: Full time / Permanent</p><p>Industry: Confidential until discussion held</p><p>Location: West GTA Region</p><p>Compensation: $120k to $140k + 10% Bonus (as well as additional bonuses) + 4 weeks vacation (Additional 3 sick days) + Health benefits (Dental, medical and vison) + Great team / work culture</p><p><br></p><p>Requirements:</p><p>- 10+ years experience working in the IT Industry; last few years working at a Managerial capacity</p><p>- IAAS Experience would be ideal (Infrastructure as a service)</p><p>- Strong understanding and experience working at / with Data Centers</p><p>- Expert knowledge with servers, hosting (nature of their business); cloud platforms (Azure, AWS or GCP)</p><p>- Server configuration</p><p>- Project Management Skills</p><p>- Familiar with JIRA and Roadmap development</p><p>- Logistics and cross-border coordination skills</p><p>- Analysis, implementation, and evaluation of IT landscape</p><p>- Budgeting, forecasting, hiring and building a team</p><p>- Project management experience; strong pipeline of projects</p><p>- Strong communication skills; speaking technical to non-technical people</p><p>- Asset: PMP Certified </p><p><br></p>
We are looking for an experienced Microsoft Systems Administrator to join our team in Hamilton, Ontario. As part of this contract position, you will play a pivotal role in managing and maintaining key Microsoft technologies to ensure seamless operations. This is an opportunity to apply your technical expertise in a dynamic environment within the local government sector.<br><br>Responsibilities:<br>• Oversee the administration and maintenance of Active Directory environments, including tasks such as user provisioning, group policies, and domain services.<br>• Manage Microsoft Exchange environments, including mailbox configurations, troubleshooting, and hybrid setups.<br>• Configure and operate System Center Configuration Manager (SCCM) to manage software packaging, updates, and endpoint lifecycle.<br>• Implement and manage Intune for device and application management, compliance policies, and security baselines.<br>• Diagnose and resolve technical issues across Active Directory, Exchange, SCCM, and Intune systems.<br>• Collaborate with security teams to enforce endpoint security policies and conditional access measures.<br>• Develop and update technical documentation, operational guides, and standard procedures.<br>• Support system upgrades, migrations, and integration projects involving Microsoft technologies.<br>• Monitor system performance and capacity, addressing issues proactively to maintain optimal functionality.<br>• Provide escalation support and share knowledge with less experienced team members to enhance team capabilities.
<p>Robert Half is looking to hire a full time / permanent IT Director for a client that is rapidly expanding in the East GTA region. This is an exciting opportunity offering growth, stability and great work culture.</p><p><br></p><p>Please review the summarized information and apply if you are a good fit. Due to high volume of applicants, those that have accurate experience will receive a response. Thank you for your understanding.</p><p><br></p><p>Role: IT Director</p><p>Type: Full time / Permanent </p><p>Industry: Confidential</p><p>Location: East GTA (More information shared through discussion)</p><p>Compensation: $150k + $170k + Bonus (20%) + Vacation (With sick / PTO days) + Summer hours + Full Benefits with 100% coverage and RRSP's</p><p><br></p><p>Requirements:</p><p>- The main requirement we are looking for is someone that has decentralized IT functions and created IT presence from scratch in a new country.</p><p>- 12+ Years experience working in IT; at last 3 years experience as an IT Director </p><p>- Strong with Systems, Networks and Security; jack of all trades</p><p>- Managed development teams (hands on development not required)</p><p>- MS Dynamics 365 + Business Central (ERP / CRM); previously using INFOR</p><p>- MS Azure</p><p>- Compliance + Audit; ISO 270001</p><p>- Dashboards; Power BI; Reporting</p><p>- Modernization of IT environments; migrations from legacy platforms</p><p><br></p>
