<p>This job posting is for a current contract vacancy with our client. We are looking for a hands-on Infrastructure Systems Administrator to support and maintain enterprise IT systems across a North American environment. This role is ideal for someone who enjoys solving complex technical issues, working across infrastructure technologies, and contributing to large-scale enterprise initiatives. You will play a key role in maintaining core systems, supporting infrastructure operations, and helping drive modernization initiatives including ERP and enterprise platform migrations.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide day-to-day support for enterprise IT infrastructure, including servers, user accounts, and core services.</li><li>Act as a Tier 2 escalation point, troubleshooting infrastructure issues and supporting both in-house and remote users across Canada.</li><li>Install, maintain, and support systems across Canada and the U.S. while ensuring adherence to IT standards and best practices.</li><li>Monitor infrastructure alerts and maintain accurate documentation for incidents, requests, and resolutions.</li><li>Collaborate with infrastructure teams including systems, networking, virtualization, and backup to resolve issues and support technical initiatives.</li><li>Participate in enterprise technology projects, including ERP migrations and IT platform modernization.</li><li>Perform infrastructure lifecycle management, including server builds, OS upgrades, vulnerability remediation, and hardware replacements.</li><li>Assist with automation and scripting efforts to improve operational efficiency.</li><li>Occasionally provide onsite infrastructure or network support within the GTA when required.</li></ul><p><br></p>
<p>We are looking for an experienced Help Desk Analyst II to join our team in Toronto, Ontario. This long-term contract position offers an excellent opportunity to contribute to impactful technical projects within the healthcare industry. The role requires strong communication skills and the ability to provide exceptional technical support while assisting with a Windows 11 upgrade across multiple sites.</p><p><br></p><p>Responsibilities:</p><p>• Provide Level 2 technical support, addressing hardware, software, and network issues in a timely manner.</p><p>• Assist in the deployment and migration of PCs from Windows 10 to Windows 11 across various locations.</p><p>• Facilitate user data backup and profile migration to ensure smooth transitions during upgrades.</p><p>• Troubleshoot and resolve issues related to Active Directory, Cisco technologies, and Citrix environments.</p><p>• Travel between the main site and satellite offices.</p><p>• Offer deskside support to users, ensuring all systems function optimally and efficiently.</p><p>• Manage patching and updates using tools like Intune for seamless system operations.</p><p>• Collaborate with cross-functional teams to address IT concerns and implement solutions.</p><p>• Adapt to flexible shift schedules, including potential overtime, to accommodate departmental needs.</p><p>• Document technical processes and maintain detailed records for reference and reporting purposes.</p>
<p><strong><u>This job posting is for a current vacancy with our client</u></strong></p><p><br></p><p>We are looking for a detail-oriented Business Systems Analyst to join our client's growing team in Toronto, Ontario. This position focuses on supporting Capital Markets initiatives by bridging the gap between business needs and technology solutions. The ideal candidate will possess exceptional analytical skills and a strong ability to collaborate within Agile environments. </p><p><br></p><p>Responsibilities:</p><p>• Actively participate in Agile ceremonies, such as sprint planning, daily stand-ups, backlog grooming, and retrospectives, to ensure alignment with project goals.</p><p>• Collaborate with stakeholders to gather, analyze, and refine business, financial, and operational requirements.</p><p>• Translate requirements into detailed user stories and acceptance criteria to guide development and testing processes.</p><p>• Perform data analysis to identify system inefficiencies and create reports or dashboards that enhance decision-making.</p><p>• Evaluate current business processes and systems to identify gaps and propose effective solutions specifically for Trade and Order Management Systems.</p><p>• Act as a liaison between business units and technical teams to ensure mutual understanding of priorities and timelines.</p><p>• Promote an Agile mindset by identifying opportunities for team improvement and enhancing product delivery.</p><p>• Design system specifications, including use cases, performance testing, and functional requirements.</p><p>• Support the implementation of technology solutions by overseeing their design and development.</p>
<p>Seeking a motivated French/English Bilingual Technical Support Level I professional to join a rapidly growing team. This role focuses on providing efficient, high-quality support to customers, assisting with technical troubleshooting, onboarding, and device monitoring. </p><p><br></p><p>Principal Responsibilities:</p><ul><li>Respond promptly and professionally to customer support tickets.</li><li>Document resolutions and key details in IT systems such as HubSpot.</li><li>Monitor customer devices for uptime, troubleshoot issues, and generate analytics reports.</li><li>Communicate technical updates across teams using platforms like Teams and HubSpot.</li><li>Track and resolve issues with internal IT and external vendors.</li><li>Keep users informed on issue status and next steps.</li><li>Deliver excellent customer service, addressing concerns with effective communication and problem-solving.</li><li>Availability for non-standard hours, weekends, and on-call shifts as needed.</li><li>Perform additional duties as required.</li></ul>
