<p><strong>Role Overview</strong></p><p>Our Burnaby-based client is looking for a hands-on IT Support / Help Desk Technician to support a Microsoft-heavy environment on a 3‑week onsite contract. The role focuses on day-to-day end‑user support for approximately 60 users, with most staff working onsite and a small remote population.</p><p><br></p><p>This position is very hands-on and user-facing, supporting tickets, internal applications, and basic workstation and AV setup. This role does not involve server-side or infrastructure responsibilities.</p><p><br></p><p>Responsibilities</p><ul><li>Provide onsite IT support for approximately 60 users</li><li>Troubleshoot and resolve 7 to 10 help desk tickets per day</li><li>Support Microsoft Office and OneDrive issues, including syncing and document upload problems</li><li>Assist with printer setup and basic networking issues</li><li>Perform user account support such as password resets and access changes using Active Directory</li><li>Set up and support workstations, monitors, and AV equipment</li><li>Troubleshoot common hardware and software issues, including lock screen and display issues</li><li>Log and track issues using the ticketing system (Web Desk or Web Help)</li></ul><p>Technical Environment</p><ul><li>Microsoft Office and Windows</li><li>OneDrive</li><li>Active Directory</li><li>Web Desk or Web Help ticketing system</li></ul>
