2 results for It Support Specialist in Cambridge, ON
Application Support Engineer
- Hamilton, ON
- onsite
- Permanent
-
95000 - 119000 CAD / Yearly
- <p>We are looking for an Application Support Engineer to support and enhance enterprise business systems for a client in Hamilton, Ontario. This role focuses on maintaining application performance, resolving technical issues, and helping business units make effective use of critical platforms. The successful candidate will contribute technical expertise across application support, configuration, reporting, and integration while working closely with both operational stakeholders and delivery teams.</p><p><br></p><p>Responsibilities:</p><p>• Provide ongoing technical support for enterprise applications by investigating incidents, resolving system issues, and maintaining stable day-to-day operations.</p><p>• Configure, administer, and optimize business applications to meet operational needs across municipal departments and service areas.</p><p>• Analyze application behaviour, data quality concerns, and system errors to identify root causes and recommend effective solutions.</p><p>• Translate operational and business needs into clear functional and technical documentation, including support procedures, specifications, and test materials.</p><p>• Collaborate with Agile delivery teams as a technical contributor, participating in planning, issue resolution, testing, and continuous improvement activities.</p><p>• Support reporting, troubleshooting, and integration work involving enterprise asset management, ERP, CMMS, and related business systems.</p><p>• Work with relational databases such as Oracle and Microsoft SQL Server to review data, support reporting needs, and assist with issue diagnosis.</p><p>• Coordinate application changes in alignment with established incident, problem, and change management practices.</p><p>• Partner with business and technical teams to support cross-system integrations and ensure reliable information flow between connected platforms.</p>
- 2026-06-29T00:00:00Z
Documentation Specialist
- Breslau, ON
- onsite
- Permanent
-
60000 - 70000 CAD / Yearly
- <p>Location: Waterloo Region Job Type: Full-Time Industry: Manufacturing</p><p>Overview Are you exceptionally organized, detail-oriented, and known for maintaining high standards in everything you do?</p><p>Our client is a highly respected, well-established manufacturer in the Waterloo Region with a long history of quality, innovation, and operational excellence. They are seeking a Manufacturing Systems & Documentation Specialist to bring structure, accuracy, and continuous improvement to manufacturing documentation, processes, and reporting systems.</p><p>This is an excellent opportunity for a professional who thrives on organizing information, improving workflows, documenting processes, and supporting manufacturing operations through strong systems, data, and process discipline.</p><p>About the Role The Manufacturing Systems & Documentation Specialist is responsible for the organization, maintenance, and continuous improvement of:</p><ul><li>Technical documentation</li><li>Manufacturing records</li><li>Process knowledge</li><li>Production data</li><li>Workflow systems</li></ul><p>The successful candidate will transform complex or fragmented information into clear, accurate, and user-friendly systems that support operators, supervisors, engineers, quality teams, and leadership.</p><p>Key Responsibilities</p><p>Manufacturing Documentation & Document Control</p><ul><li>Develop and maintain SOPs, work instructions, product specifications, process documentation, troubleshooting guides, and manufacturing reference materials</li><li>Manage document control processes and ensure records remain accurate, current, and compliant</li><li>Maintain Bills of Materials (BOMs), specifications, and manufacturing process documentation</li></ul><p>Knowledge Management & Process Documentation</p><ul><li>Capture and organize operational knowledge from engineering, quality, and production teams</li><li>Convert informal and undocumented knowledge into structured, searchable documentation</li><li>Develop and maintain a centralized manufacturing knowledge system</li></ul><p>Continuous Improvement & Workflow Optimization</p><ul><li>Document manufacturing, quality, engineering, and support workflows</li><li>Identify opportunities to standardize, streamline, automate, and improve business processes</li><li>Support process improvement initiatives across departments</li></ul><p>Quality Systems & Corrective Actions</p><ul><li>Support non-conformance investigations and corrective action activities</li><li>Document findings and maintain supporting records</li><li>Ensure process documentation is updated following changes or corrective actions</li></ul><p>Training & Manufacturing Systems Support</p><ul><li>Develop training materials, onboarding documentation, job aids, and process guides</li><li>Support implementation and enhancement of digital manufacturing reporting systems</li><li>Assist with adoption of operational systems and best practices</li></ul><p>Data Analysis & Reporting</p><ul><li>Compile, validate, analyze, and report production data from ERP, MRP, and manufacturing systems</li><li>Develop reports that support operational decision-making and performance improvement</li><li>Maintain data integrity and reporting accuracy</li></ul><p><br></p>
- 2026-07-14T00:00:00Z
