We are looking for a dynamic Vice President of Operations and Customer Experience to join our leadership team in Richmond Hill, Ontario. This role is integral to shaping and implementing strategies that drive operational efficiency and deliver exceptional customer experiences. The successful candidate will oversee multiple departments, including claims operations, dealer support, and field services, to ensure a seamless service experience for both customers and dealer partners. With a focus on the automotive industry, this position requires a blend of strategic vision and hands-on leadership to support business growth and elevate brand loyalty.<br><br>Responsibilities:<br>• Develop and execute strategies to align customer experience and operational goals with overall business objectives.<br>• Provide leadership and guidance to teams responsible for claims operations, dealer support, and field services.<br>• Collaborate with senior leadership to identify opportunities for improving operational efficiency and customer satisfaction.<br>• Oversee claims operations to ensure compliance, streamlined processes, and a high-quality customer experience.<br>• Implement and refine operational procedures to enhance dealer and field support services.<br>• Manage departmental budgets effectively, using data insights to drive impactful decisions.<br>• Utilize customer feedback tools to gather insights and implement actionable improvements.<br>• Foster strong relationships with dealer clients and field sales teams to identify service enhancement opportunities.<br>• Promote a customer-first culture across all departments and levels of the organization.<br>• Establish and monitor key performance indicators (KPIs) to measure operational success and identify areas for improvement.
We are looking for a skilled Controller to oversee financial operations and ensure compliance with corporate and regulatory standards. Based in Kitchener, Ontario, this role involves managing forecasting, budgeting, and cost analysis while supporting the organization’s long-term financial goals. The ideal candidate will bring expertise in accounting functions, inventory management, and process improvement.<br><br>Responsibilities:<br>• Oversee financial forecasting, budgeting, and capital planning to support the organization’s strategic goals.<br>• Conduct quarterly close processes and prepare financial reports to ensure accuracy and compliance.<br>• Manage costing activities, including inventory valuation, perpetual inventory systems, and physical inventory counts.<br>• Collaborate with consultants to prepare tax returns and oversee SR& ED claims.<br>• Evaluate new product costs, review quotes, and provide insights to support decision-making processes.<br>• Ensure compliance with customs and border-crossing requirements, including CT PAT certification standards.<br>• Supervise insurance administration and compliance for long-lead-time inventory planning.<br>• Work with external auditors to facilitate year-end audits and ensure smooth financial reporting.<br>• Lead special projects to develop and refine forecasting and budgeting processes.
We are looking for a dedicated Front Desk Coordinator to join our team in Toronto, Ontario. In this role, you will act as a key point of contact for clients, ensuring exceptional service delivery through collaboration with internal departments. As part of the Mid-Office Service Team, you will support independent Portfolio Managers and Introducing Brokers by managing daily operations and resolving client issues. This is a hybrid long-term contract position requiring at least three days per week on-site, with newer team members expected to work in the office more frequently.<br><br>Responsibilities:<br>• Build and nurture strong client relationships by coordinating efforts with internal teams and departments.<br>• Maintain a high standard of customer service by keeping clients informed about new products, services, and developments relevant to their business.<br>• Resolve client issues promptly and thoroughly, while recommending improvements to enhance overall service delivery.<br>• Review and approve administrative tasks such as bank transfers, de-registrations, foreign exchanges, and internal account transfers on a daily basis.<br>• Serve as a liaison between clients and operational teams to ensure timely and proactive task completion.<br>• Coordinate and document regular client meetings to address service and operational concerns, following up to ensure resolution.<br>• Provide guidance to clients on company policies, procedures, and available training that impact their business operations.<br>• Offer process improvement recommendations to strengthen client relationships and streamline operations.<br>• Represent the company professionally during client meetings and business events.
We are looking for a detail-oriented Financial Analyst to join our team in Toronto, Ontario. In this long-term contract role, you will play a vital part in financial reporting, analysis, and process optimization for our hospitality business. The successful candidate will collaborate with various stakeholders to ensure accurate financial insights and drive improvements across budgeting, forecasting, and reporting processes.<br><br>Responsibilities:<br>• Streamline the IT invoice process by identifying inefficiencies and recommending improvements for internal and vendor workflows.<br>• Prepare, analyze, and maintain financial data to support monthly, quarterly, and annual reporting requirements.<br>• Reconcile detailed spending reports across multiple accounts and projects to ensure accuracy and completeness.<br>• Develop monthly and quarterly variance reports, conducting in-depth reviews to enhance forecast precision and provide actionable insights to leadership.<br>• Facilitate regular discussions with business partners to share financial trends, risks, and opportunities, while refining rolling financial forecasts.<br>• Coordinate with stakeholders during the annual budget process, managing schedules and submissions.<br>• Oversee the year-end accrual process in collaboration with Corporate Accounts Payable and business partners.<br>• Support external audit activities by preparing reconciliations, schedules, and responding to auditor inquiries.<br>• Automate routine financial tasks and implement process improvements to enhance efficiency.<br>• Provide valuable financial insights to senior management by leveraging data visualization tools and analytical techniques.
