<p>Our client in the insurance sector is looking for an IT Operations & Infrastructure Consultant where reliability, operational consistency, and data stewardship are critical. The consultant will focus on IT operations assessment, Microsoft environment cleanup, and targeted remediation, working alongside existing vendors in a consulting capacity. This is a remote consulting engagement, and we are seeking candidates located in Western Canada who can support the initiative and attend occasional on-site sessions if required.</p><p><br></p><p>The engagement will begin with the development of a current-state assessment and operational blueprint, which will guide the overall scope and determine the final contract duration. While consultative in nature, this role will operate at full-time hours during the engagement lifecycle.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><p><strong>IT Operations Assessment & Guidance</strong></p><ul><li>Conduct a current-state assessment of the IT environment, including Microsoft 365, identity, endpoints, and infrastructure</li><li>Review existing IT documentation and tooling maintained by third-party vendors (e.g., MSP documentation platforms)</li><li>Identify operational gaps, inconsistencies, and remediation priorities</li><li>Develop an operational blueprint to guide cleanup, stabilization, and next steps</li></ul><p><strong>Microsoft Environment & Endpoint Operations</strong></p><ul><li>Assess Microsoft 365 tenant configuration, user and admin account structure, and access practices</li><li>Review device and endpoint management practices, including Microsoft Intune</li><li>Identify inconsistencies in software and application deployment across user devices</li><li>Support standardization and cleanup initiatives within a Microsoft-centric environment</li></ul><p><strong>Infrastructure & Network Operations</strong></p><ul><li>Review network, firewall, and server configurations from an operational perspective</li><li>Assess network access controls and endpoint connectivity models</li><li>Evaluate existing network and infrastructure tooling, including end-of-life considerations</li><li>Provide practical recommendations aligned to near-term stabilization goals</li></ul>
We are looking for a skilled Technical Support Analyst to join our team in Toronto, Ontario. In this role, you will provide comprehensive technical assistance to ensure seamless operation of IT systems and applications. This position offers an opportunity to work with cutting-edge technologies and collaborate with a dynamic team to deliver exceptional support services.<br><br>Responsibilities:<br>• Provide technical support for Microsoft Server environments, including Server 2008/2012, Exchange 2010, and SQL Server.<br>• Manage and maintain cloud technologies such as Microsoft Azure, cloud-based storage solutions, virtual machines, and identity/access management tools.<br>• Assist in the migration, administration, and ongoing support of Microsoft 365 services, including Exchange Online, OneDrive, and other cloud platform tools.<br>• Perform patch management and ensure proper updates to systems using relevant software.<br>• Troubleshoot network-related issues, including VPN configuration, switches, routers, and firewalls.<br>• Monitor IT systems to identify potential issues and implement proactive solutions using network monitoring and alerting tools.<br>• Provide support for Active Directory and Exchange, ensuring optimal functionality and user access.<br>• Collaborate with team members to develop and implement effective IT solutions and strategies.<br>• Deliver deskside and remote technical support for hardware, software, and desktop applications.<br>• Document technical incidents and resolutions using ticketing systems to ensure effective tracking and follow-up.
<p><strong>The Role</strong></p><p>We are seeking a <strong>Client Services IT Technician</strong> to join our Edmonton-based team. In this hands-on, client-facing role, you will provide technical support across computer systems, hardware, software, and basic networking. You will serve as the first point of contact for client IT issues, delivering prompt, professional, and high-quality support while ensuring systems operate efficiently and effectively.</p><p><em>Key responsibilities include:</em></p><ul><li>Respond to client IT requests and troubleshoot desktop, laptop, and peripheral issues.</li><li>Install, configure, and maintain operating systems and software.</li><li>Perform basic network troubleshooting for LAN/WAN connectivity.</li><li>Provide guidance on IT solutions and best practices to clients.</li><li>Collaborate with team members to deliver tailored technical support.</li><li>Document solutions and maintain accurate records for reference.</li><li>Escalate complex issues to Tier 2 or senior support when necessary.</li><li>Ensure timely updates and maintenance to minimize client downtime.</li><li>Track billable time accurately for invoicing purposes.</li></ul><p><strong>Why This Role?</strong></p><p>This position offers the chance to join a dynamic IT team delivering white-glove service to clients. You will gain exposure to a variety of systems and technologies, including Dell and Linux platforms, while building strong client relationships and honing your problem-solving expertise. The role provides competitive compensation, mileage, and benefits, along with the opportunity to make a meaningful impact in a client-facing technology environment.</p>
<p>Our client is seeking an experienced <strong>Ceridian Dayforce Implementation Consultant</strong> to support ongoing system enhancements, troubleshoot existing issues, and lead process improvement initiatives across the payroll/HRIS environment. The ideal consultant will have a strong technical understanding of Dayforce modules and hands‑on experience identifying system gaps, streamlining workflows, and implementing effective solutions.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Review the current Ceridian Dayforce configuration to identify system gaps, inefficiencies, and areas for improvement.</li><li>Troubleshoot Dayforce issues related to configuration, integrations, workflows, calculations, and reporting.</li><li>Lead system fixes, enhancements, and optimization activities to improve Dayforce functionality and user experience.</li><li>Collaborate closely with Payroll, HR, and IT teams to understand business requirements and translate them into scalable Dayforce solutions.</li><li>Assess current end‑to‑end processes (time & attendance, payroll, benefits, scheduling, HR) and recommend process improvements.</li><li>Support testing, validation, and documentation for configuration changes or new system updates.</li><li>Provide guidance, best practices, and knowledge transfer to internal teams to strengthen long‑term system ownership.</li><li>Ensure system changes align with compliance requirements and organizational policies.</li></ul><p><br></p>
<p>We are looking for a skilled Payroll Systems Implementation Consultant to lead the deployment of a new Human Capital Management (HCM) system for an organization in British Columbia. This long-term contract position offers an opportunity to collaborate with stakeholders across multiple functions, ensuring a seamless implementation and operational readiness.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate with stakeholders across six distinct functional areas to gather requirements and align project goals.</p><p>• Develop and execute detailed project plans, timelines, and milestones for the HCM system implementation.</p><p>• Oversee quality assurance processes to ensure the system meets organizational needs and compliance standards.</p><p>• Provide strategic leadership during the implementation phase, addressing challenges and ensuring project alignment.</p><p>• Manage system configurations and integrations, particularly with Oracle Fusion HCM applications.</p><p>• Conduct training sessions and provide ongoing support to users to ensure effective system adoption.</p><p>• Monitor project progress and report updates to stakeholders, ensuring transparency and accountability.</p><p>• Implement strategies to optimize payroll system functionality and streamline operations within the organization.</p><p>• Collaborate with IT teams to ensure compatibility with cloud technologies and existing infrastructure.</p><p>• Identify and mitigate risks throughout the implementation process to ensure successful project completion.</p>
