It Technical Writer Jobs

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Sr. Technical Writer

Vancouver, BC
remote
Temporary
50.6635 - 58.663 CAD / Hourly
We are looking for a Sr. Technical Writer to join a Contract opportunity within the IT software sector in Vancouver, British Columbia. In this role, you will shape clear, scalable developer and customer documentation that helps users understand product capabilities, API integrations, and implementation approaches. You will work closely with product and engineering teams to turn complex technical information into practical guides, diagrams, and reference materials that support onboarding, delivery, and long-term adoption. Responsibilities: • Produce and refine technical content such as API references, user guides, integration walkthroughs, setup instructions, and supporting architecture visuals. • Work closely with Product Managers, Software Engineers, and other subject matter experts to gather accurate details on features, system behaviour, and integration patterns. • Convert technical concepts into straightforward, customer-oriented documentation that explains how products and APIs fit into real business environments. • Build implementation guides and technical diagrams that show how solutions connect with external systems and enterprise platforms. • Assess current documentation, identify missing or unclear content, and create a more consistent framework for future documentation efforts. • Use documentation tools and developer portals, including platforms such as ReadMe, to improve content structure, usability, and overall accessibility. • Test product capabilities independently through sandbox environments, playgrounds, and API tools to validate documentation accuracy before publication. • Create practical examples such as request and response samples, payload illustrations, code snippets, and configuration scenarios for technical audiences. • Support customer-facing documentation used during sales discussions, onboarding activities, and implementation planning. • Define repeatable documentation standards, templates, and workflows that can be applied across additional products and evolving technical content needs.
2026-11-05T00:00:00Z

Technical Analyst

Markham, ON
onsite
Temporary
23.75 - 27.5 CAD / Hourly
We are looking for a Technical Analyst to join our team on a Contract basis in Markham, Ontario. This role supports day-to-day IT operations by maintaining end-user technology, resolving technical issues, and helping ensure stable, secure service delivery across desktop and infrastructure environments. The successful candidate will bring strong hands-on support experience, sound troubleshooting skills, and the ability to contribute to service improvement and technical planning. Responsibilities: • Provide first- and second-level technical support to employees by diagnosing issues, restoring service, and guiding users through effective solutions. • Install, configure, and maintain desktops, laptops, mobile devices, and related IT infrastructure in alignment with established operational and security standards. • Monitor the performance and reliability of hardware, software, and connected systems to identify risks and address issues before they affect business operations. • Manage service requests and incident tickets by prioritizing work, documenting findings, and following defined support processes through to resolution. • Carry out technical validation and operational testing to confirm that systems, devices, and configurations perform as expected. • Investigate recurring incidents and underlying technical problems, determine root causes, and support timely corrective action. • Contribute to the design and ongoing enhancement of technical components within the support environment, including capacity planning and optimization activities. • Help maintain consistent service delivery by documenting solutions, updating the knowledge base, and sharing practical insights that improve support effectiveness. • Assess technical considerations such as system availability and security impacts when reviewing support needs or proposed changes within the area of expertise.
2026-11-02T00:00:00Z

Technical Product Owner

Mississauga, ON
onsite
Temporary
64 - 70 CAD / Hourly
We are looking for a Technical Product Owner to lead the direction and delivery of digital content and commerce capabilities in Mississauga, Ontario. This Long-term Contract opportunity is suited to someone who can translate business priorities into a well-managed product backlog, guide cross-functional teams, and keep work moving from concept to release. The successful candidate will bring strong product judgment, technical fluency, and the ability to balance stakeholder needs while improving content operations and customer-facing ecommerce experiences. Responsibilities: • Lead and manage the full product backlog for content platform capabilities, including templates, reusable components, content structures, publishing processes, and digital commerce experiences such as campaign pages and promotional destinations. • Set priorities for upcoming work by aligning backlog decisions with ecommerce objectives, business value, delivery readiness, and roadmap commitments. • Convert business needs into clear user stories, detailed acceptance criteria, and properly scoped development items so teams can execute efficiently. • Serve as the primary owner for daily product decisions within the assigned platform domain, resolving issues quickly and maintaining progress across active initiatives. • Work closely with developers, designers, marketers, merchandisers, and operational partners to coordinate dependencies, remove blockers, and keep stakeholders aligned on timelines and outcomes. • Act as the internal subject matter expert for the Magnolia platform, providing direction on content modelling, template design, component usage, and scalable publishing practices. • Partner with other Product Owners on shared features and integrations to ensure connected delivery across the broader ecommerce environment while maintaining clear ownership boundaries. • Facilitate agile ceremonies, product reviews, and demonstrations to support transparency, accountability, and steady delivery momentum. • Track platform effectiveness, content delivery speed, engagement trends, and conversion signals, then use findings to refine priorities and improve user experience outcomes.
2026-11-04T00:00:00Z

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