<p>We are seeking an experienced Information Security Engineer, who is interested in being a technical mentor to a small team. This role is also critical in ensuring the security and integrity of systems, networks, and data. You will be responsible for implementing and maintaining security policies, monitoring threats, and promoting best practices across this organization.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><ul><li>Develop, implement, and maintain security policies, standards, and controls.</li><li>Monitor, detect, and respond to security threats, vulnerabilities, and incidents.</li><li>Conduct risk assessments and periodic security audits.</li><li>Manage and optimize security tools such as SIEM, IDS/IPS, and DLP solutions.</li><li>Investigate security breaches and provide remediation strategies.</li><li>Ensure compliance with regulatory frameworks (e.g., PCI, PII, CASL).</li><li>Stay current with emerging threats and industry standards.</li></ul><p><br></p>
<p>We are recruiting for a Desktop Support Technician for an Edmonton-based client. This is a 5-month contract that requires a valid driver’s license and access to a vehicle. The Desktop Support Technician provides Tier 1 and Tier 2 technical assistance to staff across Edmonton and Northern region locations. Reporting to the Director of Finance, IT and Infrastructure, this role supports day-to-day IT operations including troubleshooting, user setup, device maintenance, and ensuring a secure and efficient technology environment.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 1 and Tier 2 support for desktops, laptops, printers, mobile devices, and network connectivity</li><li>Resolve help desk tickets via phone, email, and in-person support</li><li>Troubleshoot Microsoft 365 tools including Outlook, Teams, SharePoint and OneDrive</li><li>Support Windows 10 and 11, password resets, MFA setup, and account access through Entra ID and Active Directory</li><li>Configure and maintain user devices, install standard software, and coordinate escalations with internal teams or vendors</li><li>Support onboarding and offboarding including account setup and device preparation</li><li>Maintain asset inventories, equipment logs, and ensure security and patching standards</li><li>Provide user training and clear technical communication to non-technical staff</li><li>Contribute to documentation, user guides, and continuous improvement initiatives</li><li>Assist with IT projects such as software upgrades, device rollouts, and data transitions</li><li>Travel to multiple Edmonton and Northern region sites to provide onsite support</li></ul>
We are looking for a dedicated and detail-oriented Front Desk Coordinator to join our team on a long-term contract basis in Toronto, Ontario. This hybrid role requires a minimum of three days per week in the office, with new team members expected to spend additional time on-site. Reporting to the Manager, this position plays a crucial role in supporting Portfolio Managers and Introducing Brokers by ensuring exceptional service delivery and fostering strong client relationships.<br><br>Responsibilities:<br>• Develop and nurture strong client relationships by coordinating efforts across internal departments and divisions.<br>• Maintain high standards of customer service by keeping clients informed about new products, services, and developments relevant to their business needs.<br>• Promptly resolve client issues while identifying opportunities to enhance policies and procedures for improved service delivery.<br>• Review and approve daily administrative tasks, including bank transfers, foreign exchanges, de-registrations, and internal account transfers.<br>• Act as a liaison between clients and operational teams to ensure tasks are completed efficiently and proactively.<br>• Organize and document regular client meetings, addressing service and operational concerns while following up to ensure resolution.<br>• Provide clients with training and guidance on company policies and procedures that impact their business operations.<br>• Offer recommendations for process improvements to strengthen client relationships and enhance overall service quality.<br>• Represent the company professionally at client meetings and business functions.
<p>Notre client est à la recherche d’un gestionnaire du support technique pour diriger une équipe spécialisée dans les services techniques et l'installation de simulateurs. Ce poste offre une occasion unique de superviser une équipe dédiée tout en assurant un service client exceptionnel et des installations de haute qualité. Si vous êtes passionné par la gestion d'équipe et les projets techniques complexes, ce rôle est fait pour vous.</p><p><br></p><p><strong>Responsabilités:</strong></p><p>• Superviser une équipe de six professionnels en charge du support technique et des installations.</p><p>• Planifier et gérer le calendrier quotidien des tâches de l'équipe pour garantir des opérations fluides.</p><p>• Coordonner les projets d'installation de simulateurs de manière efficace et dans les délais impartis.</p><p>• Assurer la maintenance et le dépannage des simulateurs pour répondre aux besoins des clients.</p><p>• Collaborer avec les clients pour résoudre les problèmes techniques complexes et offrir un service exceptionnel.</p><p>• Fournir une expertise technique dans les domaines de l'informatique, des réseaux, des systèmes mécaniques, électriques et de câblage.</p><p>• Encadrer et motiver l'équipe pour atteindre les objectifs de performance.</p><p>• Élaborer et mettre en œuvre des stratégies pour améliorer les processus et la satisfaction client.</p><p>• Rédiger des rapports de projet détaillés et assurer une communication claire avec les parties prenantes.</p><p>• Participer à la formation continue de l'équipe pour maintenir un haut niveau de compétence technique.</p>
