<p><strong>THE ROLE:</strong> </p><p>Our client is seeking a skilled and experienced IT Tier II Support Specialist to join their Calgary-based team. This position is ideal for a technically proficient professional who excels in troubleshooting, infrastructure support, and delivering high-quality service to end-users and internal stakeholders.</p><p>In this role, you will be responsible for resolving escalated technical issues, maintaining core IT systems, and contributing to the stability and efficiency of the organization’s technology environment. You will work closely with other IT teams to support infrastructure, cloud environments, and security tools, while also participating in ongoing projects and system upgrades.</p><p><strong>WHY THIS ROLE?</strong></p><p>This opportunity offers the chance to work in a dynamic and collaborative environment where your technical expertise will directly impact operational success. You’ll be part of a team that values proactive problem-solving, continuous improvement, and professional growth. The role provides a competitive salary along with a comprehensive benefits package, you’ll gain exposure to a broad range of technologies and the opportunity to contribute to meaningful IT initiatives, making it a rewarding opportunity for the right candidate.</p>
<p><strong>THE ROLE: </strong></p><p>Our client, a recognized name in the entertainment industry, is seeking a skilled Systems Administrator to join their IT Services team. This role is ideal for a technically proficient professional who thrives in a fast-paced environment and is passionate about infrastructure modernization, cybersecurity, and operational excellence. You will be responsible for maintaining and enhancing IT infrastructure across multiple locations, ensuring system reliability, security, and performance. This position offers the opportunity to contribute to strategic IT projects while supporting day-to-day operations and mentoring junior team members.</p><p><em>Key responsibilities include:</em></p><ul><li>Monitoring and maintaining servers, networks, backups, and storage systems</li><li>Applying patches, performing system updates, and addressing vulnerabilities</li><li>Administering security tools and participating in incident response and compliance audits</li><li>Supporting disaster recovery protocols and infrastructure evaluations</li><li>Leading or contributing to IT upgrades, system refreshes, and modernization initiatives</li><li>Collaborating with business units to align IT solutions with operational needs</li><li>Providing Tier 2 support and mentoring helpdesk staff</li><li>Managing hardware lifecycle and maintaining accurate asset inventories</li><li>Preparing regular reports on system performance, updates, and compliance</li></ul><p><strong>WHY THIS ROLE?</strong></p><p>This is more than a technical support position—it’s a chance to be part of a forward-thinking organization that values innovation, collaboration, and continuous improvement. You’ll work in a supportive environment where your contributions directly impact operational success and technology advancement. The organization is committed to investing in its people and providing opportunities for professional development and growth. If this sounds like the role for you, don’t hesitate to apply today. </p>
<p>In anticipation of future needs, we are currently seeking a skilled<strong> Collection Specialist</strong> to join our network for upcoming client opportunities. This role is ideal for professionals experienced in managing large account portfolios, handling high volumes of collection activity, and providing top-tier service to commercial clients.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Conduct a high volume of outbound collection calls to commercial clients to recover outstanding balances</li><li>Investigate and resolve billing disputes and payment delays in a timely and professional manner</li><li>Manage and monitor aging receivables and proactively follow up on past due accounts</li><li>Maintain a professional and client-focused communication style, fostering positive relationships while ensuring timely collections</li><li>Review and interpret service contracts and invoicing cycles to ensure accurate billing and payment tracking</li><li>Stay organized and persistent in managing a large and diverse portfolio of accounts</li><li>Document all collection activities and update customer records accurately within internal systems</li><li>Collaborate with internal departments (e.g., sales, billing, customer service) to resolve client issues and facilitate payment</li></ul><p><br></p>
<p>If you are an experienced IT support specialist, and you have been looking to join a stable, career-minded company, then please read on. This is a chance to join a successful, well-established industrial company in Burnaby. You will work in a bright, modern office, easily accessible by transit and major transportation routes.</p><p><br></p><p>In this role, you will take on a wide scope of responsibility, supporting all of the company’s information systems and IT infrastructure. This will include workstations, servers, networks, business applications, information security, and more. You will collaborate with two other members of the IT team to provide coverage and support for the industrial operations and back-office users. </p><p><br></p><p>This is a full-time position, and includes a competitive base salary, paid vacation and extended health and dental benefits. </p><p><br></p><p><strong>How to Apply</strong></p><p><br></p><p>A bit about myself - my name is Nathan Wawruck, and I am a recruitment consultant based in Vancouver, BC. I have over a decade of matching software and IT professionals to job opportunities, and I am always looking to connect with like-minded people in the Vancouver area.</p><p><br></p><p>If you're interested in pursuing this role, please apply to this posting online, and contact me for an initial discussion. This is a chance for us to discuss specifics, such as the company name, the key hiring managers, and the more in-depth job requirements. This is also a great opportunity to talk about your overall career goals and preferences. We can even discuss other potential roles which may fit what you're looking for. Please find me on LinkedIn by searching my name: Nathan Wawruck</p>
<p>If you are an experienced IT support specialist, and you have been looking to join a stable, career-minded company, then please read on. This is a chance to join a successful, well-established company in Vancouver. You will work in a central, trendy part of Vancouver, near lots of shops and restaurants and transit.</p><p><br></p><p>In this role, you will take on a wide scope of responsibility, supporting all of the company’s information systems and IT infrastructure. This organization has offices across Canada, and you will be supporting the other offices remotely from Vancouver. This will include workstations, servers, networks, business applications, information security, and more. You will collaborate with one other member of the IT team to provide coverage and support for the industrial operations and back-office users. </p><p><br></p><p>This is a full-time position, and includes a competitive base salary, paid vacation and extended health and dental benefits. </p><p><br></p><p><strong>How to Apply</strong></p><p><br></p><p>A bit about myself - my name is Nathan Wawruck, and I am a recruitment consultant based in Vancouver, BC. I have over a decade of matching software and IT professionals to job opportunities, and I am always looking to connect with like-minded people in the Vancouver area.</p><p><br></p><p>If you're interested in pursuing this role, please apply to this posting online, and contact me for an initial discussion. This is a chance for us to discuss specifics, such as the company name, the key hiring managers, and the more in-depth job requirements. This is also a great opportunity to talk about your overall career goals and preferences. We can even discuss other potential roles which may fit what you're looking for. Please find me on LinkedIn by searching my name: Nathan Wawruck</p><p><br></p><p><br></p>
<p>We are looking for a dynamic Talent Acquisition Specialist to join our team in Toronto, Ontario. In this role, you will play a key part in driving our company's success by attracting and securing top talent, while promoting our core values of passion, teamwork, integrity, accountability, and innovation. Your expertise in recruitment strategies and dedication to creating a seamless candidate experience will help us build a sustainable and adaptable organization.</p><p><br></p><p>About Us</p><p>We are a fast-growing global furniture design and manufacturing company, dedicated to creating beautiful, high-quality products for customers worldwide. Guided by our core values of <strong>Passion, Teamwork, Integrity, Accountability, and Innovation</strong>, we’re committed to building a sustainable, adaptable, and customer-responsive business.</p><p>We are looking for a <strong>Talent Acquisition Specialist</strong> to join our People & Culture team. This role is critical to driving growth by attracting, engaging, and hiring the best talent across North America and international markets.</p><p><br></p><p>Job Summary</p><p>As a Talent Acquisition Specialist, you will take ownership of the full recruitment cycle, from sourcing and outreach to placement, while ensuring a positive candidate experience. You’ll design and execute creative recruitment strategies, manage multiple concurrent roles, and build talent pipelines that support both immediate hiring needs and long-term workforce planning. You’ll also collaborate closely with HR and cross-functional teams to strengthen culture and enhance the employee experience.</p><p><br></p><p>Key Responsibilities</p><p><strong>Recruitment & Talent Acquisition</strong></p><ul><li>Develop and implement tailored recruitment strategies to meet evolving business needs.</li><li>Manage the full recruitment cycle, ensuring a seamless and professional candidate experience.</li><li>Conduct interviews and assess candidates for skills, cultural fit, and alignment with company values.</li><li>Leverage multiple channels (LinkedIn Recruiter, networking, referrals, job portals, social media) to source top-tier talent.</li><li>Build and maintain proactive talent pipelines for future hiring needs.</li><li>Partner with external recruitment agencies, including overseas partners, to support international hiring.</li><li>Source and recruit for diverse roles across Canada, the U.S., and select international markets.</li><li>Stay informed on legal hiring requirements across regions to ensure compliance.</li><li>Manage multiple high-priority roles simultaneously while maintaining efficiency and timeliness.</li><li>Utilize and maintain the Applicant Tracking System (<strong>BambooHR Talent Portal</strong>).</li></ul><p><strong>HR & Cross-Functional Support</strong></p><ul><li>Share market intelligence and innovative recruitment strategies with internal teams.</li><li>Collaborate with the HR Generalist to support day-to-day HR operations.</li><li>Support corporate culture through team-building and engagement initiatives.</li><li>Manage the Careers inbox and maintain applicant tracking records.</li><li>Assist with additional HR-related projects as assigned by leadership.</li></ul>
We are looking for a skilled Desktop Support Analyst to join our team on a long-term contract basis in Ottawa, Ontario. In this role, you will provide comprehensive IT support to end-users, ensuring their hardware and software needs are met efficiently. As part of the regional IT support team, you will collaborate with global service desks while prioritizing local user satisfaction.<br><br>Responsibilities:<br>• Provide day-to-day IT support to local users, managing tickets, calls, and chat-based requests.<br>• Diagnose and resolve hardware and software issues, ensuring smooth functionality.<br>• Escalate unresolved issues to higher-level support teams as necessary.<br>• Install and configure software on user PCs and assist with hardware replacements.<br>• Maintain and support local IT infrastructure, including telephony systems and conference room equipment.<br>• Contribute to problem-solving initiatives and knowledge-sharing activities within the team.<br>• Monitor and prioritize tasks to enhance end-user satisfaction.<br>• Collaborate with the global IT support team to ensure seamless service delivery.<br>• Support network-related tasks, including basic troubleshooting of IP configurations.<br>• Ensure adherence to IT service delivery processes and standards.
<p>We are looking for an experienced IT Director to oversee and guide the strategic development of our organization's core technology infrastructure. This role requires a visionary leader capable of ensuring the reliability, scalability, and security of systems spanning data centres, cloud platforms, networks, and enterprise applications. The successful candidate will play a vital role in aligning technological strategies with organizational goals while fostering collaboration across teams and maintaining vendor relationships.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Strategic Leadership:</strong> Provide direction for the IT Infrastructure and ISO teams, collaborating with senior leadership to design and implement infrastructure strategies that drive business growth, operational excellence, and digital transformation.</li><li><strong>Team Development:</strong> Lead, mentor, and support IT Infrastructure personnel, including network engineers, system administrators, service desk staff, and cybersecurity specialists.</li><li><strong>Systems Management:</strong> Ensure the reliability, availability, and optimal performance of all IT systems, including servers, storage solutions, and cloud environments.</li><li><strong>Project Execution:</strong> Manage infrastructure projects from initiation through completion, overseeing budgets, timelines, and resource allocation.</li><li><strong>Vendor Management:</strong> Build and maintain strong relationships with external service providers, technology vendors, and consultants.</li><li><strong>Cybersecurity & Compliance:</strong> Enforce comprehensive security protocols and ensure adherence to relevant industry standards and regulatory requirements.</li><li><strong>Business Continuity:</strong> Develop and maintain disaster recovery and business continuity plans to safeguard operations against system outages or cyber threats.</li><li><strong>Technical Expertise:</strong> Demonstrate a deep understanding of information systems, network and system architectures, ERP platforms, and system integrations (including APIs).</li><li><strong>Needs Analysis & Procurement:</strong> Evaluate departmental requirements and business documentation to identify technology needs and procure cost-effective hardware and software solutions.</li><li><strong>Financial Oversight:</strong> Manage operating and capital expenditures related to infrastructure planning, design, and execution—including staffing, technologies, and partnerships.</li><li><strong>Site Support:</strong> Travel to various locations to support infrastructure build-outs and assist with client or vendor audits.</li><li><strong>Process Improvement:</strong> Develop and implement strategies to enhance productivity and streamline processes to meet or exceed company performance targets.</li><li><strong>Performance Management:</strong> Guide and evaluate team members to foster growth and talent development.</li><li><strong>Culture & Engagement:</strong> Promote company core values and initiatives to inspire and engage employees.</li><li><strong>Additional Duties:</strong> Perform other responsibilities as assigned.</li></ul>
<p>We are seeking a dynamic and detail-oriented <strong>Services Solutions Specialist</strong> to bridge the gap between technical service delivery and strategic marketing. This role is ideal for a professional who thrives in a cross-functional environment and can translate complex service capabilities into compelling business value.</p><p><strong>Responsibilities</strong></p><ul><li>Develop and maintain technical marketing materials, case studies, and service documentation</li><li>Create clear, engaging content that communicates service value to diverse audiences</li><li>Collaborate with the marketing team to ensure technical accuracy in campaigns</li><li>Update and refine product positioning materials throughout the service lifecycle</li><li>Lead technical writing and response development for complex RFPs and proposals</li><li>Analyze customer requirements and align them with service capabilities</li><li>Coordinate cross-functional teams to gather technical inputs and pricing</li><li>Ensure proposal content reflects actual service delivery capabilities</li><li>Participate in daily service department planning and operations</li><li>Provide strategic and analytical support to service teams</li><li>Act as a liaison between service operations and customer-facing functions</li><li>Support process improvement initiatives and service methodology development</li><li>Assist with escalated customer communications requiring technical expertise</li></ul><p><br></p>
<p>This is an opportunity to join a well-established FinTech company in a technology leadership role. In this position, you’ll be leading a team size of around 15 people, and you’ll have several team leads reporting to you. </p><p><br></p><p>This company works with financial institutions across Canada, and they provide an innovative software platform to their customers. A significant part of your role will focus on ensuring that the platform is running smoothly at all times, to minimize downtime and disruptions. Experience in a software company, working on platform engineering would be considered an asset for this role. </p><p><br></p><p>This role is suitable if you are an experienced people manager, with a strong technical background. Perhaps you started your career in IT systems administration or product operations, and then progressed into leading teams of technical professionals. If this sounds like you, then please read on. </p><p><br></p><p>This is a full-time position, and includes a competitive base salary, paid vacation and extended health and dental benefits. </p><p><br></p><p>One of the attractive elements of this opportunity is the chance to work with a supportive team. You will be reporting to a long-term CIO of the company, and there are several other members of the team with long tenure. Your role will be to coach and mentor and develop the members of your staff, and to develop relationships with other staff members across the business.</p><p><br></p><p><strong>HOW TO APPLY</strong></p><p><br></p><p>A bit about myself - my name is Nathan Wawruck, and I am a recruitment consultant based in Vancouver, BC. I have over a decade of matching software and IT professionals to job opportunities, and I am always looking to connect with like-minded people in the Vancouver area.</p><p><br></p><p>If you're interested in pursuing this role, please apply to this posting online, and contact me for an initial discussion. This is a chance for us to discuss specifics, such as the company name, the key hiring managers, and the more in-depth job requirements. This is also a great opportunity to talk about your overall career goals and preferences. We can even discuss other potential roles which may fit what you're looking for. Please find me on LinkedIn by searching my name: Nathan Wawruck</p>
<p><strong>Description: </strong></p><p> </p><p>We are seeking a forward-thinking Manager of IT to lead digital transformation and build cutting-edge technical solutions. The ideal candidate has a passion for emerging technologies, delivering impactful initiatives, and fostering innovation.</p><p> </p><p>This is a full-time position based in Richmond BC 5x a week.</p><p> </p><p><strong>Responsibilities </strong></p><p> </p><ul><li>Lead innovation projects from conception to delivery.</li><li>Design and implement scalable solutions using modern tech stacks.</li><li>Deploy AI solutions to enhance personalization and operational efficiency.</li><li>Develop data warehousing strategies to optimize data utilization.</li><li>Build APIs, integrate club-level technologies, and streamline workflows.</li><li>Collaborate with cross-functional teams to identify tech-driven opportunities.</li><li>Manage proofs-of-concept, pilot programs, and rollouts.</li><li>Build partnerships with vendors to accelerate innovation.</li></ul>
<p>Robert Half is looking for a skilled Nonstop Support Specialist to deliver exceptional technical assistance for our client and ensure they have a seamless experience using their products. In this role, you will leverage your expertise in troubleshooting, customer service, and application support to address client concerns effectively. The position offers a hybrid work environment, combining office-based collaboration in Mississauga, Ontario, with remote work flexibility.</p><p><br></p><p>Responsibilities:</p><p>• Provide expert-level technical support to clients, resolving issues promptly and ensuring high customer satisfaction.</p><p>• Troubleshoot product-related problems, including hardware and software concerns, to identify and implement effective solutions.</p><p>• Collaborate with internal teams and stakeholders to escalate and resolve complex issues.</p><p>• Utilize cloud technologies to enhance support processes and improve client outcomes.</p><p>• Deliver deskside and remote support services tailored to individual client needs.</p><p>• Conduct quality assurance checks to ensure consistent service delivery and product reliability.</p><p>• Maintain strong communication with clients to address inquiries and provide updates on issue resolutions.</p><p>• Assist in onboarding and training clients on product usage and best practices.</p><p>• Document and track support cases to ensure accurate reporting and continuous improvement.</p><p>• Stay informed of product updates and industry trends to provide proactive and informed support.</p>
<p>Robert Half Technology is looking to hire a full time / permanent Global Operations Manager for a client that is rapidly expanding. They are offering great culture, stable work and opportunities for learning and growth.</p><p><br></p><p>Please take a look at the summarized information below and apply if you are a good fit. </p><p><br></p><p>Due to high volume of applicants, those that accurately fit the requirements will receive a response. Thank you for understanding!</p><p><br></p><p>Role: Global Operations Manager </p><p>Type: Full time / Permanent</p><p>Industry: Confidential until discussion held</p><p>Location: West GTA Region</p><p>Compensation: $120k to $140k + 10% Bonus (as well as additional bonuses) + 4 weeks vacation (Additional 3 sick days) + Health benefits (Dental, medical and vison) + Great team / work culture</p><p><br></p><p>Requirements:</p><p>- 10+ years experience working in the IT Industry; last few years working at a Managerial capacity</p><p>- IAAS Experience would be ideal (Infrastructure as a service)</p><p>- Strong understanding and experience working at / with Data Centers</p><p>- Expert knowledge with servers, hosting (nature of their business); cloud platforms (Azure, AWS or GCP)</p><p>- Server configuration</p><p>- Project Management Skills</p><p>- Familiar with JIRA and Roadmap development</p><p>- Logistics and cross-border coordination skills</p><p>- Analysis, implementation, and evaluation of IT landscape</p><p>- Budgeting, forecasting, hiring and building a team</p><p>- Project management experience; strong pipeline of projects</p><p>- Strong communication skills; speaking technical to non-technical people</p><p>- Asset: PMP Certified </p><p><br></p>
<p>Nous sommes à la recherche d’un technicien principal en soutien informatique hautement qualifié pour rejoindre notre équipe à Montréal, Québec. Dans ce rôle, vous jouerez un rôle clé pour assurer le bon fonctionnement de nos systèmes informatiques, résoudre les problèmes techniques et soutenir nos employés avec un service exceptionnel. Si vous réussissez dans un environnement de fabrication rapide et aimez résoudre des défis technologiques complexes, ce poste est pour vous.</p><p><br></p><p><strong>Responsabilités :</strong></p><p><br></p><p>• Fournir un support technique de niveau 1 et 2 pour résoudre les problèmes des utilisateurs liés aux logiciels, au matériel et aux systèmes réseau.</p><p>• Installer, configurer et entretenir l’équipement informatique, y compris les ordinateurs, les imprimantes et autres périphériques.</p><p>• Gérer les comptes utilisateurs et les autorisations d’accès pour assurer une utilisation sécurisée et efficace du système.</p><p>• Collaborer sur des projets liés à l’informatique, suivre les progrès et mettre à jour la gestion si nécessaire.</p><p>• Animer des formations pour aider les utilisateurs à comprendre les nouvelles applications et procédures.</p><p>• Effectuer une maintenance préventive pour identifier et résoudre les problèmes potentiels du système avant qu’ils ne s’aggravent.</p><p>• Mettre en œuvre et appliquer des mesures de sécurité pour protéger les données et les systèmes de l’entreprise.</p><p>• Dépanner et résoudre les dysfonctionnements du système, en assurant un temps d’arrêt minimal.</p><p>• Travailler avec des équipes internes et externes pour exécuter les mises à niveau des systèmes logiciels et matériels.</p><p>• Promouvoir la sensibilisation à la sécurité informatique parmi les employés en partageant les meilleures pratiques et directives.</p>
<p>Robert Half is looking to hire a full time / permanent IT Director for a client that is rapidly expanding in the East GTA region. This is an exciting opportunity offering growth, stability and great work culture.</p><p><br></p><p>Please review the summarized information and apply if you are a good fit. Due to high volume of applicants, those that have accurate experience will receive a response. Thank you for your understanding.</p><p><br></p><p>Role: IT Director</p><p>Type: Full time / Permanent </p><p>Industry: Confidential</p><p>Location: East GTA (More information shared through discussion)</p><p>Compensation: $150k + $170k + Bonus (20%) + Vacation (With sick / PTO days) + Summer hours + Full Benefits with 100% coverage and RRSP's</p><p><br></p><p>Requirements:</p><p>- The main requirement we are looking for is someone that has decentralized IT functions and created IT presence from scratch in a new country.</p><p>- 12+ Years experience working in IT; at last 3 years experience as an IT Director </p><p>- Strong with Systems, Networks and Security; jack of all trades</p><p>- Managed development teams (hands on development not required)</p><p>- MS Dynamics 365 + Business Central (ERP / CRM); previously using INFOR</p><p>- MS Azure</p><p>- Compliance + Audit; ISO 270001</p><p>- Dashboards; Power BI; Reporting</p><p>- Modernization of IT environments; migrations from legacy platforms</p><p><br></p>
We are looking for an experienced and visionary IT Director to lead digital and technology services within a post-secondary education environment. In this role, you will drive transformative initiatives, oversee strategic technology planning, and ensure the seamless integration of innovative solutions across academic, operational, and administrative areas. Your leadership will be pivotal in aligning IT infrastructure and governance with institutional priorities while maintaining robust cybersecurity measures.<br><br>Responsibilities:<br>• Oversee the delivery of innovative technology solutions to meet academic and operational demands effectively.<br>• Develop and execute strategic policies and processes to enhance technology systems across the organization.<br>• Lead the implementation of a comprehensive digital strategy, incorporating data management, emerging technologies, and advanced applications.<br>• Establish effective technology governance practices to ensure alignment with organizational goals.<br>• Ensure IT infrastructure evolves to meet strategic needs, while safeguarding systems through rigorous cybersecurity and risk management protocols.<br>• Collaborate with diverse stakeholders to seamlessly integrate technology into teaching, learning, and administrative processes.<br>• Monitor industry trends and emerging technologies to identify opportunities for innovation.<br>• Drive large-scale technology initiatives, ensuring successful execution from planning to completion.<br>• Build and maintain partnerships with external vendors and service providers to support technological advancements.
