<p>A well-established professional services organization is seeking a proactive, hands-on It Support Specilist- IT Manager to oversee its technology environment, partner with third-party providers, and ensure systems remain secure, stable, and aligned with evolving business needs.</p><p><br></p><p>This role blends day-to-day operational support with longer-term strategic planning, and is ideal for someone who thrives in a fast-paced, deadline-driven environment.</p><p>Compensation is competitive and commensurate with experience, with a comprehensive benefits package including health coverage and retirement savings support.</p><p><br></p><p>Key Responsibilities</p><ul><li>Oversee the organization’s IT environment across multiple locations, supporting both onsite and remote users while ensuring secure and reliable operations</li><li>Manage the IT ticketing function, monitoring service levels, identifying trends, and coordinating escalations to maintain high-quality support</li><li>Lead onboarding and offboarding processes, including device provisioning, access management, and system configuration</li><li>Coordinate vendor relationships, including service agreements, renewals, and software licensing compliance</li><li>Act as the primary liaison with external IT partners, including Managed Service Providers and other vendors</li><li>Support and maintain core infrastructure, including networks, meeting room technology, and secure document workflows</li><li>Lead the implementation of new systems, upgrades, and integrations from planning through adoption</li><li>Oversee IT asset management, including inventory tracking, lifecycle planning, and procurement</li><li>Develop and maintain IT documentation, policies, and internal knowledge resources</li><li>Deliver user training and ongoing support to promote effective and secure use of technology</li></ul>
<p><strong>THE ROLE:</strong></p><p>Are you passionate about technology and ready to bring your excellent problem-solving and customer-service skills to a growing IT team? Do you thrive in a dynamic, team-based environment that blends high-tech and the financial services industry? We are looking for an IT Support Specialist to play a crucial role in ensuring stakeholders have top-notch digital experiences. If you're energetic, proactive, and excited to help people solve their tech challenges, we want to hear from you!</p><p><em>Key Responsibilities</em></p><ul><li>Deliver exceptional in-person and online help desk support, resolving technical issues to meet employee needs</li><li>Logging, tracking, prioritizing, and escalating support tickets as required</li><li>Manage employee identities on Microsoft 365 and other SaaS solutions</li><li>Support tasks like OS repair, virus/spyware removal, hardware troubleshooting, and IT maintenance</li><li>Document technical issues, solutions, and guidance in our knowledge portal to improve IT processes</li><li>Assisting with IT security practices, backups, and governance records</li></ul><p><strong>WHY THIS ROLE?</strong></p><p>This is an opportunity to join a collaborative team where your contributions matter. The role offers a competitive salary, comprehensive benefits (including an RRSP program), and a supportive workplace that values development and initiative. The opportunity to work in a supportive environment where you can develop your skills, tackle exciting technical challenges, and deliver meaningful impact every day. With opportunities to explore new technologies and build strong relationships across departments, this role is perfect for someone who loves problem-solving and thrives in dynamic settings. Step into a role where technology meets people—apply today and help our client empower their employees with seamless and innovative IT solutions!</p>
<p>Seeking a motivated French/English Bilingual Technical Support Level I professional to join a rapidly growing team. This role focuses on providing efficient, high-quality support to customers, assisting with technical troubleshooting, onboarding, and device monitoring. </p><p><br></p><p>Principal Responsibilities:</p><ul><li>Respond promptly and professionally to customer support tickets.</li><li>Document resolutions and key details in IT systems such as HubSpot.</li><li>Monitor customer devices for uptime, troubleshoot issues, and generate analytics reports.</li><li>Communicate technical updates across teams using platforms like Teams and HubSpot.</li><li>Track and resolve issues with internal IT and external vendors.</li><li>Keep users informed on issue status and next steps.</li><li>Deliver excellent customer service, addressing concerns with effective communication and problem-solving.</li><li>Availability for non-standard hours, weekends, and on-call shifts as needed.</li><li>Perform additional duties as required.</li></ul>
<p>Nous recherchons un analyste en soutien technique et postes de travail pour fournir des services de soutien informatique aux utilisateurs du site de notre client à Ottawa. Ce rôle joue un rôle clé dans l'équipe de soutien régional et collabore étroitement avec l'équipe mondiale de service 24/7. En tant que membre de l'équipe de soutien informatique globale, vous contribuerez à résoudre les problèmes techniques, à gérer les demandes de service et à maintenir des infrastructures locales performantes. Ce poste est un contrat à long terme.</p><p><br></p><p>Responsabilités:</p><p>• Offrir un soutien quotidien aux utilisateurs locaux en répondant aux appels, en traitant les demandes et en gérant les billets de service.</p><p>• Diagnostiquer et résoudre les problèmes matériels et logiciels, tout en escaladant les cas complexes aux niveaux supérieurs.</p><p>• Installer et configurer des logiciels et remplacer le matériel sur les postes de travail des utilisateurs.</p><p>• Gérer les services d'infrastructure informatique locale, y compris les équipements physiques, la téléphonie et les salles de conférence.</p><p>• Participer à la gestion des problèmes en documentant et en partageant les connaissances acquises.</p><p>• Maintenir un haut niveau de satisfaction des utilisateurs finaux grâce à un service rapide et efficace.</p><p>• Assurer un suivi rigoureux des processus liés à la gestion des incidents et des requêtes de service.</p><p>• Soutenir les activités liées à la gestion des réseaux locaux et des systèmes téléphoniques.</p><p>• Collaborer avec les équipes globales et régionales pour aligner les solutions techniques sur les besoins d'entreprise.</p><p>• Garantir le respect des normes et politiques de sécurité informatique.</p>
