<p>Robert Half is seeking an ambitious and driven <strong>Account Manager</strong> to oversee sales activities in the Central Ontario region. The ideal candidate will focus on building and nurturing relationships with resellers and end-users, driving sales across corporate, education, and channel sectors, and promoting presentation solutions. This self-motivated individual will take ownership of the territory, independently targeting and supporting clients while collaborating with a national sales team.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Partner Engagement:</strong> Work closely with resellers and partners to grow awareness and success of presentation solutions in the region.</li><li><strong>Product Expertise:</strong> Become a solutions expert for hardware, software, and professional development to confidently present product offerings and conduct demos.</li><li><strong>Sales Activities:</strong> Drive revenue through sales calls, targeting corporate and enterprise end-users and other potential customers within the territory.</li><li><strong>Account Management:</strong> Maintain and grow relationships with assigned accounts while identifying opportunities to expand customer volume and build loyalty.</li><li><strong>Customer Training:</strong> Train end-users on products, programs, and services to ensure knowledge and satisfaction.</li><li><strong>Strategic Targeting:</strong> Focus on key end-user accounts in the territory to establish the company as the preferred technology brand.</li><li><strong>Database Management:</strong> Build and maintain a detailed database of contacts, projects, and opportunities using Salesforce (SFDC).</li></ul><p><strong>Planning and Reporting:</strong></p><ul><li>Collaborate with the Channel Marketing team to develop quarterly and annual marketing plans tailored to the region.</li><li>Consistently track and submit sales pipeline reports, providing accurate rolling forecasts.</li><li>Monitor competitor products, pricing, promotions, and services to share regular updates with sales management.</li></ul><p><strong>Events and Visibility:</strong></p><ul><li>Attend and participate in local, regional, and national trade shows and marketing events to showcase the company’s products and solutions.</li><li>Survey market opportunities and provide insight to upper management to refine strategies and tactics.</li></ul><p><br></p>
<p>Our Client is searching for an experienced Salesforce Marketing Cloud Leader to join thier Digital Technology team in Toronto, Ontario. In this role, you will oversee the management and optimization of the Salesforce Marketing Cloud platform while leading a team of developers and consultants. You will play a crucial part in supporting marketing, sales, and public relations initiatives through platform integration and campaign execution.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the implementation, monitoring, and maintenance of the Salesforce Marketing Cloud platform to ensure optimal performance.</p><p>• Lead a team of developers and consultants, providing guidance and expertise on technical aspects of the platform.</p><p>• Collaborate with sales, marketing, and public relations teams to support ongoing campaigns and cross-departmental initiatives.</p><p>• Manage data input and integration processes to maintain accuracy and functionality within the platform.</p><p>• Develop and implement strategies for platform optimization, including configuration management and system updates.</p><p>• Conduct AB testing and analyze results to enhance email campaign effectiveness.</p><p>• Coordinate with vendors to ensure smooth operations and integration of external tools.</p><p>• Create and maintain business requirement documents to align system functionalities with organizational needs.</p><p>• Utilize tools such as Jira and Excel to track progress and manage tasks effectively.</p><p>• Provide technical support and troubleshoot issues related to the Salesforce Marketing Cloud platform.</p>
<p>This is an opportunity to join a well-established FinTech company in a technology leadership role. In this position, you’ll be leading a team size of around 15 people, and you’ll have several team leads reporting to you. </p><p><br></p><p>This company works with financial institutions across Canada, and they provide an innovative software platform to their customers. A significant part of your role will focus on ensuring that the platform is running smoothly at all times, to minimize downtime and disruptions. Experience in a software company, working on platform engineering would be considered an asset for this role. </p><p><br></p><p>This role is suitable if you are an experienced people manager, with a strong technical background. Perhaps you started your career in IT systems administration or product operations, and then progressed into leading teams of technical professionals. If this sounds like you, then please read on. </p><p><br></p><p>This is a full-time position, and includes a competitive base salary, paid vacation and extended health and dental benefits. </p><p><br></p><p>One of the attractive elements of this opportunity is the chance to work with a supportive team. You will be reporting to a long-term CIO of the company, and there are several other members of the team with long tenure. Your role will be to coach and mentor and develop the members of your staff, and to develop relationships with other staff members across the business.</p><p><br></p><p><strong>HOW TO APPLY</strong></p><p><br></p><p>A bit about myself - my name is Nathan Wawruck, and I am a recruitment consultant based in Vancouver, BC. I have over a decade of matching software and IT professionals to job opportunities, and I am always looking to connect with like-minded people in the Vancouver area.</p><p><br></p><p>If you're interested in pursuing this role, please apply to this posting online, and contact me for an initial discussion. This is a chance for us to discuss specifics, such as the company name, the key hiring managers, and the more in-depth job requirements. This is also a great opportunity to talk about your overall career goals and preferences. We can even discuss other potential roles which may fit what you're looking for. Please find me on LinkedIn by searching my name: Nathan Wawruck</p>
<p>Robert Half Technology is looking to hire a full time / permanent Global Operations Manager for a client that is rapidly expanding. They are offering great culture, stable work and opportunities for learning and growth.</p><p><br></p><p>Please take a look at the summarized information below and apply if you are a good fit. </p><p><br></p><p>Due to high volume of applicants, those that accurately fit the requirements will receive a response. Thank you for understanding!</p><p><br></p><p>Role: Global Operations Manager </p><p>Type: Full time / Permanent</p><p>Industry: Confidential until discussion held</p><p>Location: West GTA Region</p><p>Compensation: $120k to $140k + 10% Bonus (as well as additional bonuses) + 4 weeks vacation (Additional 3 sick days) + Health benefits (Dental, medical and vison) + Great team / work culture</p><p><br></p><p>Requirements:</p><p>- 10+ years experience working in the IT Industry; last few years working at a Managerial capacity</p><p>- IAAS Experience would be ideal (Infrastructure as a service)</p><p>- Strong understanding and experience working at / with Data Centers</p><p>- Expert knowledge with servers, hosting (nature of their business); cloud platforms (Azure, AWS or GCP)</p><p>- Server configuration</p><p>- Project Management Skills</p><p>- Familiar with JIRA and Roadmap development</p><p>- Logistics and cross-border coordination skills</p><p>- Analysis, implementation, and evaluation of IT landscape</p><p>- Budgeting, forecasting, hiring and building a team</p><p>- Project management experience; strong pipeline of projects</p><p>- Strong communication skills; speaking technical to non-technical people</p><p>- Asset: PMP Certified </p><p><br></p>
<p><strong>Description: </strong></p><p> </p><p>We are seeking a forward-thinking Manager of IT to lead digital transformation and build cutting-edge technical solutions. The ideal candidate has a passion for emerging technologies, delivering impactful initiatives, and fostering innovation.</p><p> </p><p>This is a full-time position based in Richmond BC 5x a week.</p><p> </p><p><strong>Responsibilities </strong></p><p> </p><ul><li>Lead innovation projects from conception to delivery.</li><li>Design and implement scalable solutions using modern tech stacks.</li><li>Deploy AI solutions to enhance personalization and operational efficiency.</li><li>Develop data warehousing strategies to optimize data utilization.</li><li>Build APIs, integrate club-level technologies, and streamline workflows.</li><li>Collaborate with cross-functional teams to identify tech-driven opportunities.</li><li>Manage proofs-of-concept, pilot programs, and rollouts.</li><li>Build partnerships with vendors to accelerate innovation.</li></ul>
<p>We are looking for a detail-oriented and organized Investor Relations Administrator to join our team on a long-term contract basis in Toronto, Ontario. In this role, reporting to the Director, Investor Relations, the Administrator, Investor Relations you will work closely with the Director, the IR team and the senior executive team to develop and execute the Company’s investor relations and communications strategy.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Maintaining investor database for the Investor Relations, Treasury and ESG Teams; including tracking investor feedback from conferences, ESG discussions, webinars, and proxy meetings;</p><p>• Preparation of a bi-weekly report to the CEO and CFO summarizing investor, analyst, and ESG engagement activities and upcoming events for the executive team; </p><p>• Leading weekly department meetings, including summarizing upcoming events and priorities, and maintaining calendar and checklists of all investor relations events </p><p>• Leading corporate access and investor events, primarily the coordination, participation and planning of industry conferences, marketing and other corporate access events, including conference logistics for executive management, prioritizing key investors, 1x1 schedules, presentation materials and investor biographies; </p><p>• Assisting in travel arrangements, including flights and hotels, for conferences, marketing and other investor events; </p><p>• Occasional attendance of industry conferences, marketing and other investor events; </p><p>• Assisting in scheduling pre-quarter and post-quarter calls with analysts and investors; including preparation of analyst consensus estimates for earnings and production forecasts; </p><p>• Supporting and coordinating AGM-related events with the Corporate Secretary team, including securing venues and providing on-site assistance; C2 - INTERNAL </p><p>• Assisting in proxy voting season, including scheduling proxy calls with key investors and preparing reports of proxy results from the previous year for the Corporate Secretary team and Board of Directors; </p><p>• Assisting in the preparation, review, and distribution of external communication materials, including first draft of presentations, press releases, annual report, and quarterly materials; </p><p>• Assisting in the preparation of materials to be presented to the Board of Directors; </p><p>• Maintaining the corporate website; </p><p>• Other related duties as required.</p>
<p>We are looking for an experienced IT Director to oversee and guide the strategic development of our organization's core technology infrastructure. This role requires a visionary leader capable of ensuring the reliability, scalability, and security of systems spanning data centres, cloud platforms, networks, and enterprise applications. The successful candidate will play a vital role in aligning technological strategies with organizational goals while fostering collaboration across teams and maintaining vendor relationships.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Strategic Leadership:</strong> Provide direction for the IT Infrastructure and ISO teams, collaborating with senior leadership to design and implement infrastructure strategies that drive business growth, operational excellence, and digital transformation.</li><li><strong>Team Development:</strong> Lead, mentor, and support IT Infrastructure personnel, including network engineers, system administrators, service desk staff, and cybersecurity specialists.</li><li><strong>Systems Management:</strong> Ensure the reliability, availability, and optimal performance of all IT systems, including servers, storage solutions, and cloud environments.</li><li><strong>Project Execution:</strong> Manage infrastructure projects from initiation through completion, overseeing budgets, timelines, and resource allocation.</li><li><strong>Vendor Management:</strong> Build and maintain strong relationships with external service providers, technology vendors, and consultants.</li><li><strong>Cybersecurity & Compliance:</strong> Enforce comprehensive security protocols and ensure adherence to relevant industry standards and regulatory requirements.</li><li><strong>Business Continuity:</strong> Develop and maintain disaster recovery and business continuity plans to safeguard operations against system outages or cyber threats.</li><li><strong>Technical Expertise:</strong> Demonstrate a deep understanding of information systems, network and system architectures, ERP platforms, and system integrations (including APIs).</li><li><strong>Needs Analysis & Procurement:</strong> Evaluate departmental requirements and business documentation to identify technology needs and procure cost-effective hardware and software solutions.</li><li><strong>Financial Oversight:</strong> Manage operating and capital expenditures related to infrastructure planning, design, and execution—including staffing, technologies, and partnerships.</li><li><strong>Site Support:</strong> Travel to various locations to support infrastructure build-outs and assist with client or vendor audits.</li><li><strong>Process Improvement:</strong> Develop and implement strategies to enhance productivity and streamline processes to meet or exceed company performance targets.</li><li><strong>Performance Management:</strong> Guide and evaluate team members to foster growth and talent development.</li><li><strong>Culture & Engagement:</strong> Promote company core values and initiatives to inspire and engage employees.</li><li><strong>Additional Duties:</strong> Perform other responsibilities as assigned.</li></ul>
We are looking for an experienced and visionary IT Director to lead digital and technology services within a post-secondary education environment. In this role, you will drive transformative initiatives, oversee strategic technology planning, and ensure the seamless integration of innovative solutions across academic, operational, and administrative areas. Your leadership will be pivotal in aligning IT infrastructure and governance with institutional priorities while maintaining robust cybersecurity measures.<br><br>Responsibilities:<br>• Oversee the delivery of innovative technology solutions to meet academic and operational demands effectively.<br>• Develop and execute strategic policies and processes to enhance technology systems across the organization.<br>• Lead the implementation of a comprehensive digital strategy, incorporating data management, emerging technologies, and advanced applications.<br>• Establish effective technology governance practices to ensure alignment with organizational goals.<br>• Ensure IT infrastructure evolves to meet strategic needs, while safeguarding systems through rigorous cybersecurity and risk management protocols.<br>• Collaborate with diverse stakeholders to seamlessly integrate technology into teaching, learning, and administrative processes.<br>• Monitor industry trends and emerging technologies to identify opportunities for innovation.<br>• Drive large-scale technology initiatives, ensuring successful execution from planning to completion.<br>• Build and maintain partnerships with external vendors and service providers to support technological advancements.
Description: <br><br>Serving the Augmentative and Alternative Communication (AAC) community this full-time position involves the procurement of speech generating devices, writing aids, mountings, parts and supplies to support leasing, sales and operations for the Centralized Equipment Pool (CEP). CEP is operated by Holland Bloorview and is located at 20 Banigan Dr, East York, ON, supporting 27 AAC clinics across Ontario providing communication equipment to clients.<br><br>Key Responsibilities:<br><br>• Prepare and process purchase orders and ensure timely delivery of products.<br>• Develop Request for Proposals as directed by leadership.<br>• Source, evaluate, and negotiate with suppliers to secure the best prices, quality, and delivery terms for goods and services.<br>• Source new products and vendors.<br>• Review and monitor lease and sales inventory, ensuring stock levels are optimized and preventing overstocking or stockouts. <br>• Analyze equipment trends and needs of the program. <br>• Carefully manage client personal health information.<br>• Maintain accurate records in CEP’s system database (4D). <br>• Maintain accurate and complete sales records for Assistive Devices Program (ADP) reimbursement.<br>• Review the Assistive Devices Program (ADP) bi-weekly holding report identifying approvals, non-approvals, and payments<br>• Assist with audits and reporting requirements related to purchasing functions.<br>• Provide timely sales quotes and process sales orders.<br>• Track and manage orders to ensure timely delivery and resolve any issues.<br>• Develop and maintain vendor relationships to ensure reliable and cost-effective procurement.<br>• Negotiate pricing and manage contracts with vendors.<br>• Assess vendor performance and provide feedback for continuous improvement.<br>• Identify opportunities for cost savings and process improvements.<br>• Monitor market trends, pricing fluctuations, and industry developments to make informed purchasing decisions.<br><br>Experience and Educational Requirements<br>• A relevant college diploma or university degree (i.e., Supply Chain Management, Business, logistics) or equivalent experience<br>• 1 to 3 years purchasing experience ideally in an electronics / high tech equipment<br>• Purchase Management Association of Canada (PMAC) enrollment or equivalent an asset<br>• Experience and understanding of Augmentative and Alternative Communication (AAC) equipment is an asset<br>• Working knowledge of databases such as the 4D information system is an asset.<br>• Excellent communication skills (verbal and written) to promote effective collaboration<br>• Strong interpersonal skills and ability to work independently and as part of a team<br>• Well organized with good time management skills to meet deadlines<br>• Excellent negotiator with ability to perform extensive research on products<br>• Fully proficient with Microsoft Office (e.g., Outlook, Word, Excel, Power Point)<br>• Flexible and able to balance multiple priorities with a strong attention to detail
<p>Robert Half is looking to hire a full time / permanent IT Director for a client that is rapidly expanding in the East GTA region. This is an exciting opportunity offering growth, stability and great work culture.</p><p><br></p><p>Please review the summarized information and apply if you are a good fit. Due to high volume of applicants, those that have accurate experience will receive a response. Thank you for your understanding.</p><p><br></p><p>Role: IT Director</p><p>Type: Full time / Permanent </p><p>Industry: Confidential</p><p>Location: East GTA (More information shared through discussion)</p><p>Compensation: $150k + $170k + Bonus (20%) + Vacation (With sick / PTO days) + Summer hours + Full Benefits with 100% coverage and RRSP's</p><p><br></p><p>Requirements:</p><p>- The main requirement we are looking for is someone that has decentralized IT functions and created IT presence from scratch in a new country.</p><p>- 12+ Years experience working in IT; at last 3 years experience as an IT Director </p><p>- Strong with Systems, Networks and Security; jack of all trades</p><p>- Managed development teams (hands on development not required)</p><p>- MS Dynamics 365 + Business Central (ERP / CRM); previously using INFOR</p><p>- MS Azure</p><p>- Compliance + Audit; ISO 270001</p><p>- Dashboards; Power BI; Reporting</p><p>- Modernization of IT environments; migrations from legacy platforms</p><p><br></p>
<p>We are searching for experienced Administrative Coordinators for our client, a non-profit organization for construction, based in Vancouver. In your role as COR Program Coordinator, you will be responsible for administration of the Certificate of Recognition (COR) program which is a WorkSafeBC financial incentive program designed to rebate companies that have documented and implemented workplace Health and Safety and Injury Management Programs.</p><p><br></p><p><strong>The main duties of this person are:</strong></p><ul><li>Respond to phone and email inquiries regarding the organizations COR program</li><li>Process COR Application Forms</li><li>Process application requests and issuance of letters for COR reciprocity</li><li>Complete COR Audit Processing: audit check-ins, audit registrations, and audit close outs</li><li>Send monthly COR Audit Due and Past Due Emails/Correspondence</li><li>Process COR Status Change Forms</li><li>Complete weekly send out of COR audits for QA Desktop Audit Review</li><li>Process COR Certificates</li><li>Participate in COR document development as required</li><li>Continually review COR processes and procedures and make recommendations as necessary</li><li>Process Notice of Team Audit Activity (NOTAA) (support as required)</li><li>Process Notice from External Auditors (NFEA) (support as required)</li><li>Maintain/update the organizations COR audit documents</li><li>Oversee the continual development and maintenance of program database (as it pertains to COR)</li></ul>
<p><strong>Senior Software Quality Assurance</strong></p><p><br></p><p>We are looking for the right people who want to innovate, achieve, grow, and lead. As one of the world’s leading providers of products and services to the global energy industry, our client operates in more than 70 countries and employs individuals from 130 nationalities, making them one of the most diverse companies globally. This diversity enables them to offer multiple career paths, best-in-class training, and world-class benefits.</p><p><br></p><p>Their leading energy technology division equips E& P professionals with software-driven lifecycle insights that spark new ideas, actions, and results to maximize asset value.<strong> </strong>We are looking to recruit a highly skilled and experienced Senior Software Quality Assurance with geoscience domain experience to work with global development teams from Europe, Cananda, and the US. You will be involved in ensuring software quality, reliability, and user satisfaction throughout the entire development process; from initial planning through deployment and post-delivery support to the client. You will collaborate closely with all members of the Agile development team to ultimately deliver a low-risk, high-quality software solutions.</p><p><br></p><p>Responsibilities include:</p><p>• Estimation of software testing efforts based on technical specifications</p><p>• Providing input to improve product effectiveness, integration and usability</p><p>• Creating, documenting and executing software tests for the acceptance of new feature functionality</p><p>• Execution and management of the manual regression test suite</p><p>• Identification of software defects and usability issues in the development and stability cycles of the software</p><p>• Validating defect fixes</p><p>• Managing the automation backlog for the product; working with automation engineers to improve autotest coverage</p><p>• Creating synthetic data and organizing client project data within the OpenWorks/Oracle database</p><p>• Designing and executing tests which measure the performance of the software given varying hardware specifications</p><p>• Measuring and reporting stability of the product via test suite results and defect inflow/outflow</p><p>• Identifying and escalating project risk</p>
<p>Our well-established business law firm client in downtown Vancouver is seeking a detail-oriented <strong>Corporate Paralegal</strong> to support its growing corporate/commercial practice. This role offers a mix of corporate records work and hands-on involvement in transactional files, including mergers and acquisitions, reorganizations, and governance matters.</p><p> </p><p><strong>This is a 14-month contract position with strong potential for a permanent role.</strong></p><p> </p><p><strong>Key Responsibilities:</strong></p><p><strong>Corporate Records Management</strong></p><ul><li>Maintain physical and digital corporate records (BC, federal, and extraprovincial)</li><li>Assist with the transition of records to digital minute books </li><li>Prepare corporate documents and filings using templates and precedents</li><li>Manage updates in the corporate records database</li><li>Coordinate outgoing record packages and couriers</li><li>Respond to email and telephone inquiries from clients and internal team members</li></ul><p><strong>Transactional Support</strong></p><ul><li>Support formation and governance matters for corporations, partnerships, and not-for-profits</li><li>Assist with documentation for M& A transactions, reorganizations, continuations, dissolutions, and joint ventures</li><li>Conduct due diligence reviews of minute books and public records</li><li>Prepare rectification resolutions and due diligence summaries</li><li>Perform BC Online and other registry searches</li><li>Review and format legal correspondence, agreements, and closing documents</li><li>Coordinate execution via DocuSign and assemble digital closing books (manually and through Closing Folders)</li><li>Provide assistance with large-scale transactions and firm-wide projects</li></ul><p><br></p>
<p>We are partnering with a leading organization to identify a skilled Executive Assistant to provide critical support to their executive leadership team in Mississauga. This role extends beyond traditional administrative duties, offering the opportunity to streamline workflows, and manage high-priority initiatives.</p><p><em>Please note: Applicants must have prior experience in the mortgage or lending industry to be considered.</em></p><p>If you are a proactive, detail-oriented Executive Assistant with exceptional organizational and communication skills, we encourage you to apply today and take the next step in your career!</p><p><strong> </strong></p><p><strong>Key Responsibilities</strong>:</p><ul><li>Administrative Support: Assist Finance leadership (CFO, VP Finance, Treasurer, Controller) with correspondence, documentation, emails, phone calls, and filing.</li><li>Meeting Coordination: Schedule Board meetings and prepare Outlook meeting requests for Directors, Management, and Auditors; draft agendas, gather meeting materials, and manage minutes.</li><li>Reconcile team expense credit cards monthly and circulate statements for signatures.</li><li>Properly file and organize tenant credit histories in our database.</li><li>Relations & Events: Attend ocasional related events in the Mississauga area</li><li>Letter of Credit Monitoring: Manage issuance and reconciliation of Letters of Credit with bank records; prepare monthly reports for accounting.</li><li>Update mortgage details, including payouts, renewals, and new transactions to ensure regulatory compliance for audits.</li></ul><p><br></p>
<p>Are you a visionary financial leader with a knack for multi-entity operations, technology integration, and process improvement? If so, we have an excellent opportunity as a <strong>Group Controller</strong> for a well-established and growing distribution organization. Our client prides itself on fostering a collaborative culture and values-driven growth backed by acquisitions.</p><p><br></p><p>Reporting to the CFO and leading a team of 7-10 staff, this is a unique opportunity to lead change within a company that supports career development and values innovation. We're looking for someone who thrives in a fast-paced yet supportive environment and who brings a combination of technical expertise, leadership acumen, and a collaborative spirit.</p><p><br></p><p><strong>What is in it for you?</strong></p><ul><li>Low Turnover with Tenured Teams: Be part of a stable environment where existing teams have deep industry knowledge and long-standing relationships.</li><li>Growth Through Acquisitions: Join a company that’s expanding operations strategically, creating opportunities for internal career advancement.</li><li>Career Development: Become a key player in an organization that prioritizes investing in employees' growth and upward mobility.</li><li>Technology-Driven: Lead the charge in automating financial reporting and implementing ERP/dashboards for smarter, faster decision-making.</li></ul><p><strong>Key Responsibilities:</strong></p><p><strong>Accounting and Financial Reporting (ASPE)</strong></p><ul><li>Oversee financial reporting across Canadian and US business units, ensuring timely, accurate, and insights-driven consolidation on a monthly, quarterly, trailing 12-month, and annual basis.</li><li>Conduct robust variance analyses and close month-end processes within 10 business days, including workbook updates and intercompany reconciliations.</li><li>Oversee inventory valuation considerations (e.g., tariffs, landed costs, purchase discounts) and performance metrics across numerous product lines.</li></ul><p><strong>Tax Compliance</strong></p><ul><li>Manage corporate tax reporting and timely compliance across Canada and the United States, including transfer pricing arrangements.</li><li>Collaborate with external tax advisors on complex filings for federal, state/provincial, and local requirements.</li></ul><p><strong>Strategic Financial Initiatives</strong></p><ul><li>Support M& A due diligence, post-acquisition integration, and financial modeling for strategic growth initiatives.</li><li>Forecast trends in working capital, backlogs, pricing margins, and customer/supplier behavior to optimize business decisions.</li><li>Drive cost reduction via operational synergies during integrations.</li></ul><p><strong>Technology Leadership</strong></p><ul><li>Spearhead ERP system implementations, creating real-time KPI dashboards for more efficient decision-making.</li><li>Leverage AI and automation tools (e.g., BI tools, Expensify) to streamline tasks while maintaining rigorous controls.</li></ul><p><strong>Management & Collaboration</strong></p><ul><li>Partner with cross-functional teams (sales, operations, IT) to align financial strategy with broader business objectives.</li><li>Simplify communication of financial insights for both technical and non-technical stakeholders.</li></ul><p><br></p><p><br></p><p><br></p><p><br></p>
We are looking for a dedicated Front Desk Coordinator to join our team in Toronto, Ontario. In this role, you will act as a key point of contact for clients, ensuring exceptional service delivery through collaboration with internal departments. As part of the Mid-Office Service Team, you will support independent Portfolio Managers and Introducing Brokers by managing daily operations and resolving client issues. This is a hybrid long-term contract position requiring at least three days per week on-site, with newer team members expected to work in the office more frequently.<br><br>Responsibilities:<br>• Build and nurture strong client relationships by coordinating efforts with internal teams and departments.<br>• Maintain a high standard of customer service by keeping clients informed about new products, services, and developments relevant to their business.<br>• Resolve client issues promptly and thoroughly, while recommending improvements to enhance overall service delivery.<br>• Review and approve administrative tasks such as bank transfers, de-registrations, foreign exchanges, and internal account transfers on a daily basis.<br>• Serve as a liaison between clients and operational teams to ensure timely and proactive task completion.<br>• Coordinate and document regular client meetings to address service and operational concerns, following up to ensure resolution.<br>• Provide guidance to clients on company policies, procedures, and available training that impact their business operations.<br>• Offer process improvement recommendations to strengthen client relationships and streamline operations.<br>• Represent the company professionally during client meetings and business events.
