<p>We’re seeking an experienced <strong>Customer Service Representative</strong> to support clients with employment and career development on a contract basis in Red Deer, Alberta. You'll work directly with clients to assess needs, provide job search guidance, and foster long-term employment success.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Conduct client assessments and create employment strategies</li><li>Provide support with job search, paperwork, and program eligibility</li><li>Maintain accurate case files and documentation</li><li>Connect clients with employers and community resources</li><li>Support Métis clients with basic needs and employability</li><li>Use Microsoft Word, Outlook, and other tools for communication and records</li></ul><p><br></p>
<p>We’re seeking a <strong>Customer Service Representative</strong> for a contract role in <strong>Edmonton</strong>. You’ll handle inbound calls, guide clients through government program applications, and explain services with clarity and empathy.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Assist Albertans with government programs and applications.</li><li>Explain benefits, tax credits, and deadlines clearly.</li><li>Support individuals with cognitive or language challenges.</li><li>Document interactions using SharePoint and other tools.</li><li>Manage a high volume of calls with professionalism and care.</li><li>Collaborate with team members to maintain service quality.</li></ul><p>Strong communication, adaptability, and empathy are essential for success in this fast-paced role.</p>
<p>Are you a recent graduate looking to kickstart your career in a dynamic and rewarding environment? If so, we have the ideal opportunity for you! We are seeking motivated and detail-oriented individuals to join our team as a <strong>Customer Support Specialist</strong>. This role is perfect for new grads who are eager to develop their skills, contribute to company success, and grow in a collaborative and professional setting. If you're ready to take the first step in building your career, we encourage you to apply.</p><p><strong>Job Responsibilities:</strong></p><p>As a <strong>Customer Support Specialist</strong>, you will:</p><ul><li>Serve as the first point of contact for customers, </li><li>Handle incoming customer and colleague requests via multiple communication channels, including email and telephone.</li><li>Resolve customer questions and confirm order details promptly and accurately.</li><li>Process orders and manage quotas effectively.</li><li>Provide support to the Sales Team, ensuring smooth operations.</li><li>Accurately maintain customer records and information.</li><li>Collaborate with other departments to share relevant information and enhance productivity.</li><li>Manage confidential data and information with integrity.</li><li>Participate in project-based activities aimed at improving department processes and strategies.</li><li>Meet daily KPI targets to ensure goals are achieved.</li><li>Assist with additional responsibilities as needed.</li></ul><p><br></p>
<p>We are looking for a dedicated Customer Service Representative to join a team in Whitby, Ontario. This Contract position offers an opportunity to work in a non-profit environment, where you will play a key role in delivering exceptional service while adhering to established protocols. The role requires professionalism, attention to detail, and political awareness, as you will be interacting with a variety of stakeholders.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to inbound calls and address customer inquiries with professionalism.</p><p>• Manage email correspondence to ensure timely and accurate communication.</p><p>• Perform data entry tasks with precision and maintain organized records.</p><p>• Schedule appointments and coordinate with clients and team members effectively.</p><p>• Handle both inbound and outbound calls to assist with service-related queries.</p><p>• Utilize Microsoft Word and Excel to prepare and update documents as required.</p><p>• Process order entries and ensure proper documentation protocols are followed.</p><p>• Maintain a scent-free and hygienic workspace while collaborating with team members.</p><p>• Adhere to organizational policies, including background checks and compliance with established standards.</p><p>• Exhibit political acuity and environmental awareness in all interactions.</p>
We are looking for a dedicated Customer Service Representative to join our team in Thornhill, Ontario. This Contract-to-permanent position offers an exciting opportunity to support our claims department and provide exceptional service to our members. If you thrive in a fast-paced environment and enjoy multitasking, this role could be the perfect fit for you.<br><br>Responsibilities:<br>• Prepare a variety of claims-related documents, including letters to members, third-party reports, and consent forms for police report requests.<br>• Process financial transactions on claims files, such as payments for appraisal fees, glass claims, and police report fees.<br>• Assist the Total Loss team by preparing and sending Proof of Loss documents to facilitate claim resolution.<br>• Request official reports, including police and fire incident reports, to support claims investigations.<br>• Coordinate and dispatch property damage claim files to legal representatives when required.<br>• Organize, sort, and distribute incoming correspondence to ensure timely processing.<br>• Make outbound calls to members to collect First Notice of Loss details for new claims submitted after hours or online.<br>• Handle inbound calls as needed, ensuring callers are directed efficiently to the appropriate department or resource.
<p><strong>Office Assistant (with Growth Opportunity into Customer Service)</strong></p><p>Are you looking to start your career in a supportive and dynamic office environment, with a clear path to growth? We are seeking a detail-oriented and motivated <strong>Office Assistant</strong> to join our team. This role begins with providing clerical and administrative support to ensure smooth day-to-day operations, and will transition into a <strong>Customer Service Representative</strong> role as you gain experience and training.</p><p><strong>What You’ll Do</strong></p><p><strong>As an Office Assistant, you will:</strong></p><ul><li>Provide general clerical support including filing, scanning, and data entry.</li><li>Assist with order processing and documentation.</li><li>Support office staff with administrative tasks and special projects.</li><li>Answer and direct phone calls and emails as needed.</li></ul><p><strong>As you transition into Customer Service, you will:</strong></p><ul><li>Interact directly with customers to process orders, answer inquiries, and resolve concerns.</li><li>Enter orders and issue acknowledgements in a timely manner.</li><li>Provide pricing, delivery, and shipping information.</li><li>Communicate changes and updates to customers.</li><li>Assist with export documentation and international shipping requirements.</li><li>Maintain accurate customer records and open new accounts.</li><li>Collaborate with the Scheduler, Sales Manager, and Supply Chain team to ensure customer satisfaction.</li></ul>
<p>We are looking for a Bilingual Customer Service Associate to join our clients team in Markham, Ontario. This long-term contract position involves working in a hybrid capacity, with the flexibility to attend the office at least twice a week. You will play a key role in supporting clients by providing top-notch customer service and managing inquiries related to lease or financing accounts.</p><p><br></p><p>Responsibilities:</p><p>• Respond to client inquiries via phone, providing accurate information about lease or financing accounts and resolving any account-related issues.</p><p>• Ensure all client personal details and insurance forms are accurately updated and securely maintained.</p><p>• Handle a high volume of inbound and outbound calls efficiently while maintaining professionalism.</p><p>• Collaborate with vendors, clients, and insurance agencies to address and resolve escalated issues.</p><p>• Build strong relationships with customers by going above and beyond to meet their needs.</p><p>• Maintain detailed and organized records of all client interactions in the call centre database.</p><p>• Use predefined communication guidelines to address a variety of customer concerns effectively.</p><p>• Analyze customer needs, clarify issues, and deliver tailored solutions or alternatives.</p><p>• Achieve qualitative and quantitative performance goals as part of a dynamic team.</p>
<p>Our client based in Chilliwack, a well-established manufacturing company in the recreational vehicle industry, is seeking a Business Development Representative to join their growing team. This role is ideal for a customer-focused individual who thrives in a fast-paced environment and enjoys building relationships, generating leads, and guiding clients through the sales process.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Engage with prospective customers via phone, email, and showroom appointments</li><li>Provide detailed product information and address customer questions or concerns</li><li>Generate and follow up on leads through prospecting, networking, and events</li><li>Participate in trade shows, rallies, and promotional events to showcase products</li><li>Support customers throughout the sales cycle, including handling objections and negotiating terms</li><li>Collaborate with internal teams to ensure a seamless customer experience</li></ul>
We are looking for an organized and customer-focused Service Coordinator to join our team on a contract basis in Surrey, British Columbia. In this role, you will be the primary liaison between customers and field technicians, ensuring seamless communication and efficient service delivery. This position is ideal for someone who excels in scheduling, multitasking, and providing exceptional support to both clients and team members.<br><br>Responsibilities:<br>• Serve as the main point of contact for customers, providing updates on service work orders and addressing inquiries or issues with attention to detail.<br>• Coordinate and assign work orders to field technicians, ensuring tasks are completed on time and within budget.<br>• Maintain accurate and up-to-date service records, including timesheets, work orders, and compliance documentation.<br>• Develop and manage daily schedules for field technicians, adjusting priorities as needed to accommodate emergencies or high-priority tasks.<br>• Order and track necessary parts and equipment, collaborating with vendors to ensure timely delivery and cost efficiency.<br>• Monitor and ensure technician compliance with health, safety, and environmental procedures during daily check-ins and check-outs.<br>• Collaborate with subcontractors and other team members to resolve on-site challenges and ensure operational efficiency.<br>• Continuously review and improve scheduling, dispatch, and procurement processes to enhance service delivery.<br>• Support administrative tasks and share expertise with team members to foster collaboration and improve overall performance.
<p>We are looking for a dedicated Billing and Collections Specialist to join our team in Waterloo, Ontario. In this role, you will oversee key aspects of accounts receivable, ensuring accurate billing, efficient collections, and seamless data management. This position offers an opportunity to contribute to process improvements while collaborating with cross-functional teams to maintain high standards of financial operations.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Review and validate customer contract details and ensure accurate contract data migration into company database, covering both new agreements and renewals.</li><li>Manage contract updates in database, including billing modifications, and draft customer communications as required.</li><li>Process, track, and reconcile daily customer payments and deposits.</li><li>Collaborate with the Accounts Receivable associate to support collection efforts, striving to meet organizational goals while maintaining strong customer relationships.</li><li>Efficiently handle high-volume email correspondence via a shared inbox, ensuring effective prioritization.</li><li>Uphold compliance with internal documentation standards and requirements.</li><li>Perform regular reconciliations to maintain data accuracy between multiple softwares. Partner with Customer Service and Sales Operations teams to address any discrepancies.</li><li>Identify opportunities for process improvement within billing and collections functions and recommend enhancements.</li></ul>
<p>We are seeking an experienced <strong>Payroll & Benefits Manager</strong> to oversee and manage the full-cycle payroll and benefits administration for <strong>both Canada and the U.S.</strong> This role plays a critical part in ensuring accurate, timely, and compliant payroll and benefits processes, while also supporting employees with a high level of customer service.</p><p>The successful candidate will be a subject matter expert in payroll and benefits, highly organized, and adaptable to changing priorities. During peak business periods, this individual must be flexible and prepared to work longer hours, including weekends, to meet critical deadlines.</p><p><br></p><p><strong>It is a contract role for 18 mon (maternity leave coverage). </strong></p><p><strong>Primarily remote work environment.</strong> Occasional in-office day may be required in North York office. </p><p><br></p><p><br></p><p><strong>Key Responsibilities will include:</strong></p><p><strong>Payroll Management & Compliance</strong></p><ul><li>Manage and process semi-monthly payroll for Canada and the U.S., including all updates related to new hires, terminations, promotions, salary adjustments, and leaves of absence.</li><li>Ensure accurate calculation, balancing, and remittance of payroll deductions, statutory withholdings, garnishments, and support orders.</li><li>Handle employment verifications and unemployment benefit claims.</li><li>Maintain compliance with payroll legislation in both Canada and the U.S., including year-end reporting (T2200, T4, W-2, W-9, etc.).</li><li>Prepare payroll reports, journal entries, reconciliations, and payroll submissions for approval.</li><li>Maintain detailed payroll records and documentation for management review and audits in compliance with statutory requirements and company policies.</li><li>Collaborate with Finance to provide payroll details for general ledger reconciliations and month-end close.</li><li>Complete and submit payroll-related government surveys in Canada and the U.S. as required.</li></ul><p><strong>Benefits Administration</strong></p><ul><li>Administer Canadian and U.S. benefit programs including Life Insurance, AD& D, LTD, Medical/Dental, Optional Life, COBRA Continuation Coverage, and Executive Medicals.</li><li>Ensure employees are correctly enrolled in benefit plans and provide onboarding/orientation for new hires.</li><li>Reconcile benefit invoices and monitor ongoing enrollments.</li><li>Manage pension and retirement programs (Group RRSP/401K) in Canada and the U.S.</li><li>Administer employee leave of absence programs, including statutory leaves, disability leaves, and unpaid leaves.</li><li>Oversee benefits governance, compliance, and documentation.</li><li>Liaise with carriers and brokers to resolve claims issues and manage renewals.</li><li>Coordinate with provincial/state workers’ compensation agencies (e.g., WSIB, WorkSafe, WCB, WSI, etc.).</li></ul><p><br></p>
We are looking for a detail-oriented and friendly Receptionist to join our team on a contract basis in Waterloo, Ontario. In this role, you will be the first point of contact for visitors and callers, ensuring a welcoming and efficient experience. If you have a knack for organization, excellent communication skills, and enjoy working in a dynamic IT software environment, we’d love to hear from you.<br><br>Responsibilities:<br>• Answer and direct incoming calls using a multi-line phone system, ensuring a smooth communication flow.<br>• Greet visitors warmly and courteously, assisting them with inquiries or directing them to the appropriate departments.<br>• Manage courier services, including scheduling pickups, receiving deliveries, and ensuring timely distribution of packages.<br>• Maintain an organized and updated appointment schedule, coordinating meetings and bookings as needed.<br>• Handle data entry tasks with accuracy and attention to detail, supporting administrative functions.<br>• Provide exceptional customer service by addressing concerns or questions promptly and effectively.<br>• Assist with general office duties to ensure the reception area remains clean and organized.
We are looking for a detail-oriented and results-driven Collections Specialist to join our team on a contract basis in Guelph, Ontario. In this role, you will play a crucial part in managing accounts receivable, monitoring outstanding debts, and ensuring timely payments. This position offers an opportunity to work in a dynamic environment, collaborating with internal teams and external clients to resolve financial discrepancies and maintain accurate records.<br><br>Responsibilities:<br>• Record and apply payments to customer accounts with precision and accuracy.<br>• Perform data entry tasks with a high level of attention to detail, handling a significant volume of transactions.<br>• Conduct bank and account reconciliations to ensure financial accuracy.<br>• Track customer prepayments and deposits, coordinating with other departments to update order statuses.<br>• Monitor and manage accounts, identifying overdue payments for both consumer and business accounts.<br>• Execute collection activities, following up on past-due accounts to ensure timely resolution.<br>• Investigate and resolve payment discrepancies, maintaining accurate and up-to-date records of accounts receivable.<br>• Collaborate with sales and customer service teams to address and resolve billing issues.<br>• Prepare aging reports and contribute to month-end closing processes.<br>• Communicate effectively with internal and external stakeholders to address accounting-related inquiries and concerns.
<p>Nous recherchons un(e) agent(e) à la facturation et à l’inventaire pour une entreprise spécialisée dans la vente de matériaux de construction localisé à Lévis. Relevant directement du contrôleur financier et opérant dans les entrepôts, vous jouerez un rôle clé en assurant une facturation précise et conforme, tout en maintenant un contrôle rigoureux sur l’inventaire. Vous serez le point de contact entre les entrepôts, la comptabilité et la facturation pour garantir une fluidité optimale.</p><p><br></p><p>RESPONSABILITÉS :</p><p><br></p><p><strong>Vérification des bons de livraison :</strong> Contrôler les bons pour s’assurer de leur conformité avec les matériaux envoyés;</p><p><strong>Analyse des écarts :</strong> Identifier et investiguer les écarts de livraison (quantités livrées ou retournées) en collaboration avec les livreurs;</p><p><strong>Mise à jour de l’inventaire :</strong> Enregistrer les livraisons et retours pour maintenir un suivi précis de l’inventaire;</p><p><strong>Documentation :</strong> Documenter les écarts et anomalies dans un rapport clair pour les équipes concernées;</p><p><strong>Coordination interne :</strong> Collaborer avec les équipes de comptabilité, entreposage et facturation pour assurer une communication fluide et efficiente avec les clients;</p><p><strong>Optimisation des processus :</strong> Contribuer à l’amélioration des systèmes de contrôle et d’organisation de l’inventaire.</p>
<p>Robert Half Management Resources is the worldwide leader in specialized consulting and staffing services for senior-level accounting, finance and business systems professionals. </p><p><br></p><p>Our downtown public sector client is looking for a <strong>Chief Financial Officer for a six-month contract</strong>. In this role you will lead finance activities, including reporting, audit, control and management. </p><p><br></p><p><strong>The CFO’s duties include:</strong></p><p>-Providing strategic leadership in enhancing corporate management infrastructure to ensure organizational financial health</p><p>-Developing and maintaining relationships with key public sector stakeholders</p><p>-Directing service delivery across financial, budgetary, and operational functions including expenditure management, business planning and risk management</p><p>-Overseeing investment portfolio management, including strategic planning, asset allocation, and performance evaluation</p><p>-Act as a principal advisor to senior management on resource management, financial forecasting, and budgeting</p><p>-Leading transformative initiatives to modernize finance and accounting functions, ensuring data security, business continuity, and accountability</p><p>-Other duties as required</p>
<p>Notre client est actuellement à la recherche d’un(e) Représentant(e) du service à la clientèle<strong> </strong> pour se joindre à son équipe sur site. Il s’agit d’une excellente opportunité pour un(e) professionnel(le) orienté(e) vers le service à la clientèle, doté(e) d’un esprit technique, souhaitant soutenir les utilisateurs finaux dans un environnement dynamique et collaboratif.</p><p>Les candidats ayant une expérience dans les secteurs financier, de l’assurance, des télécommunications ou de l’automobile seront considérés comme des atouts majeurs.</p><p><br></p><p><strong>Aperçu du poste</strong></p><p>Candidat(e) retenu(e) sera responsable d’aider les clients à résoudre les problèmes techniques liés aux produits et services, tout en maintenant un haut niveau de professionnalisme et de qualité de service. Ce rôle implique des interactions directes avec les clients par téléphone et courriel, ainsi que la coordination avec les équipes internes afin d’assurer une résolution rapide des demandes.</p><p><br></p><p><strong>Responsabilités principales</strong></p><ul><li>Répondre aux appels téléphoniques et aux courriels des clients de manière rapide et professionnelle</li><li>Évaluer les besoins des clients et proposer des solutions efficaces</li><li>Traiter et assurer le suivi des demandes de service</li><li>Coordonner avec les équipes internes, y compris les ventes et le personnel technique</li><li>Gérer les demandes de retour des clients et initier les retours aux fournisseurs</li><li>Suivre les billets de service pour garantir leur résolution et effectuer les escalades nécessaires</li></ul><p><br></p><p><br></p>
We’re looking for an organized, adaptable, and resourceful Administrative Assistant to join our team and keep our operations running smoothly. If you’re the type of person who can juggle multiple tasks, anticipate needs before they arise, and keep calm under pressure—you might be exactly who we need. What You’ll Do: Provide day-to-day administrative support to the team and leadership. Manage calendars, schedule meetings, and coordinate travel arrangements. Prepare documents, reports, and presentations. Answer and direct calls, emails, and inquiries in a detail oriented manner. Maintain and organize electronic and paper filing systems. Assist with event planning, staff coordination, and office supply management. Support projects with data entry, research, and other administrative tasks.
<p>Notre client, une entreprise dans l'alimentaire, est à la recherche d'un adjoint au service à la clientèle pour rejoindre son équipe dynamique à Brossard. Dans ce rôle, vous jouerez un rôle essentiel en veillant à ce que les clients reçoivent un service exceptionnel tout en soutenant diverses tâches administratives. Si vous êtes organisé, bilingue et avez une passion pour offrir une expérience client remarquable, nous voulons vous rencontrer.</p><p><br></p><p>Responsabilités:</p><p>• Gérer efficacement la boîte courriel et répondre aux demandes des clients en temps opportun.</p><p>• Mettre à jour régulièrement la liste des enfants et assurer l'exactitude des informations.</p><p>• Imprimer divers rapports et étiquettes nécessaires à la production des repas.</p><p>• Offrir un service à la clientèle irréprochable en français et en anglais, en tout temps.</p><p>• Recevoir, traiter et gérer les commandes ainsi que les annulations des clients.</p><p>• Résoudre les plaintes des clients avec professionnalisme et en assurer un suivi rigoureux.</p><p>• Créer du contenu engageant pour les plateformes de médias sociaux et en assurer le suivi.</p><p>• Soutenir l'administration dans diverses tâches connexes, telles que la rédaction de lettres, l'entrée de données et l'envoi de menus.</p><p>• Participer activement à l'amélioration des processus administratifs et opérationnels.</p><p>• Collaborer avec l'équipe pour garantir une communication fluide et efficace.</p>
<p>We are looking for a dynamic Talent Acquisition Specialist to join our team in Toronto, Ontario. In this role, you will play a key part in driving our company's success by attracting and securing top talent, while promoting our core values of passion, teamwork, integrity, accountability, and innovation. Your expertise in recruitment strategies and dedication to creating a seamless candidate experience will help us build a sustainable and adaptable organization.</p><p><br></p><p>About Us</p><p>We are a fast-growing global furniture design and manufacturing company, dedicated to creating beautiful, high-quality products for customers worldwide. Guided by our core values of <strong>Passion, Teamwork, Integrity, Accountability, and Innovation</strong>, we’re committed to building a sustainable, adaptable, and customer-responsive business.</p><p>We are looking for a <strong>Talent Acquisition Specialist</strong> to join our People & Culture team. This role is critical to driving growth by attracting, engaging, and hiring the best talent across North America and international markets.</p><p><br></p><p>Job Summary</p><p>As a Talent Acquisition Specialist, you will take ownership of the full recruitment cycle, from sourcing and outreach to placement, while ensuring a positive candidate experience. You’ll design and execute creative recruitment strategies, manage multiple concurrent roles, and build talent pipelines that support both immediate hiring needs and long-term workforce planning. You’ll also collaborate closely with HR and cross-functional teams to strengthen culture and enhance the employee experience.</p><p><br></p><p>Key Responsibilities</p><p><strong>Recruitment & Talent Acquisition</strong></p><ul><li>Develop and implement tailored recruitment strategies to meet evolving business needs.</li><li>Manage the full recruitment cycle, ensuring a seamless and professional candidate experience.</li><li>Conduct interviews and assess candidates for skills, cultural fit, and alignment with company values.</li><li>Leverage multiple channels (LinkedIn Recruiter, networking, referrals, job portals, social media) to source top-tier talent.</li><li>Build and maintain proactive talent pipelines for future hiring needs.</li><li>Partner with external recruitment agencies, including overseas partners, to support international hiring.</li><li>Source and recruit for diverse roles across Canada, the U.S., and select international markets.</li><li>Stay informed on legal hiring requirements across regions to ensure compliance.</li><li>Manage multiple high-priority roles simultaneously while maintaining efficiency and timeliness.</li><li>Utilize and maintain the Applicant Tracking System (<strong>BambooHR Talent Portal</strong>).</li></ul><p><strong>HR & Cross-Functional Support</strong></p><ul><li>Share market intelligence and innovative recruitment strategies with internal teams.</li><li>Collaborate with the HR Generalist to support day-to-day HR operations.</li><li>Support corporate culture through team-building and engagement initiatives.</li><li>Manage the Careers inbox and maintain applicant tracking records.</li><li>Assist with additional HR-related projects as assigned by leadership.</li></ul>
<p>The Director of Operations will play an instrumental leadership role in overseeing and optimizing all aspects of clinic operations while ensuring top-tier patient care, operational excellence, and staff performance across multiple clinic locations. Reporting to the Chief Growth Officer and indirectly to the Founder & CEO, the Director will have a critical impact on organizational growth, compliance, and the patient experience while fostering an inclusive and high-performing workplace culture. This individual will also be positioned for career advancement opportunities into a potential Vice President of Operations role within the growing healthcare organization.</p><p> </p><p> </p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Leadership & Team Management:</strong></li><li> Lead and manage 7–8 direct supervisor reports and their teams, fostering collaboration, accountability, and performance excellence.</li><li><strong>Operational Oversight:</strong></li><li> Ensure efficient and compliant day-to-day clinic operations across all locations, maintaining high-quality patient care standards.</li><li><strong>Strategy Development:</strong></li><li> Create and execute operational strategies that align with growth objectives and support continuous improvement initiatives.</li><li><strong>Metrics & Reporting:</strong></li><li> Implement and track key performance indicators (KPIs), dashboards, and metrics to enable data-driven decision-making processes.</li><li><strong>Partnership & Collaboration:</strong></li><li> Partner with the Chief Growth Officer (CGO) and CEO to scale operations, enhance best practices, and drive innovation.</li><li><strong>Talent Development:</strong></li><li> Facilitate coaching, performance management, and succession planning to foster career growth within the organization.</li><li><strong>Meeting Facilitation:</strong></li><li> Conduct monthly one-on-one and leadership team meetings to ensure alignment and performance management across teams.</li><li><strong>Cultural Development:</strong></li><li> Promote an inclusive, professional, and accountable organizational culture across locations.</li></ul><p><strong>Site Visits:</strong></p><p> Travel occasionally to other clinic sites (Toronto, Guelph, Waterloo) to ensure operational consistency and alignment</p>
<p>We are looking for an accomplished and forward-thinking Chief Financial Officer (CFO) to join our client's executive leadership team in Ottawa, Ontario. This role is pivotal in overseeing financial strategy, compliance, and operational excellence while serving as a trusted advisor to senior leadership and the Board of Directors. The successful candidate will bring a balance of strategic vision and hands-on expertise to ensure the organization's financial sustainability and regulatory adherence.</p><p><br></p><p>Responsibilities:</p><p>• Provide strategic financial guidance to the Board of Directors, executive team, and senior management to support organizational decision-making and long-term goals.</p><p>• Manage and oversee financial planning, budgeting, forecasting, and reporting processes for the organization and its subsidiaries.</p><p>• Ensure compliance with federal contracting standards and regulations, while delivering accurate analysis to support corporate planning.</p><p>• Develop and maintain robust internal controls, risk management strategies, and treasury operations to safeguard organizational assets.</p><p>• Establish and enforce financial policies and systems that adhere to high standards and regulatory requirements.</p><p>• Lead, mentor, and develop senior finance managers and their teams, fostering growth and succession planning.</p><p>• Collaborate with external stakeholders, including auditors, regulators, financial institutions, insurers, and government authorities.</p><p>• Represent the organization in high-level negotiations with federal government departments, benefit providers, and major partners.</p><p>• Work closely with Federation CFOs to align financial strategies and practices across the broader organization.</p><p>• Drive operational improvements through the implementation and optimization of financial systems and tools.</p>
<p>Robert Half is working with one of Vancouver’s investment management / private equity firms to help identify a new Finance Manager. You will support a wide range of financial, operational, and administrative functions across multiple related entities. Working directly with our Senior Bookkeeper who is responsible for booking all transactions and doing the basic bookkeeping, reporting to our COO/CFO, you will prepare accurate, timely and useful information for all entities which forms the basis for monthly, quarterly, and annual reporting.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><p>Accounting, bookkeeping, and back-office administration</p><p>• Manage the activities and the quality of the work produced by the Senior Bookkeeper</p><p>• Ensure clear and effective operating processes and internal controls are well documented and in place</p><p>• Establish and maintain chart of accounts for all entities</p><p>• Prepare/review journal entries and reconciliations for monthly and quarterly general ledger closes on an accrual basis</p><p>• Review intercompany activities and provide oversight of accounts payable</p><p>• Cash management, including forecasting future cash needs and ensuring that bank accounts are appropriately funded and reconciled in advance of those needs</p><p>• In conjunction with the CFO/COO, prepare an annual operating budget for each entity</p><p>• Tax compliance (GST; PST; EHT; filings and installments)</p><p><br></p><p>Financial & Investment Reporting</p><p>• Prepare monthly, quarterly, and annual financial statements (balance sheet, income statement, and cash flow statement) in a form providing for the unique informational needs of the users for review by the CFO/COO and presentation to stakeholders</p><p>• Prepare quarterly Board Packages for operating companies who have Board meetings</p><p>• Provide financial support to Executives within the operating companies, including preparation of financial reports, budgets, and forecasts</p><p>• Preparation and reconciliation of monthly, quarterly, and annual investment performance (including summary of investment balances and values, and rates of return), individually and by entity</p><p>• Automate and improve our reporting quality and efficiency</p><p>• Support CFO/COO in investment review and modeling for new opportunities</p><p><br></p><p>Income Tax Preparation & Legal</p><p>• Maintain organized, audit-ready financial records and supporting documentation</p><p>• Prepare and review (where prepared by third parties) personal and corporate tax returns for final review by CFO and appropriate experts</p><p>• Interface with CRA and other regulatory agencies on tax, excise, and other regulatory matters</p><p>• Coordinate up to date filings and corporate minute books for all entities</p><p>• Assist in the review of, and maintenance of a library of legal documents for all entities</p><p><br></p><p>Property Management</p><p>• Maintain rent rolls for all properties</p><p>• Financial administration of all corporate and private properties</p><p>• Assist with tenant lease negotiations and renewals</p><p>• Prepare periodic reconciliations of operating costs for properties</p><p>• Liaise with Lease Administrator and Director of Operations for all financial matters affecting the tenants and the properties</p><p>• Manage insurance for all properties</p>
<p>We are looking for a meticulous Payroll Administrator to manage and execute payroll operations for our team in Cambridge, Ontario. This role involves processing bi-weekly payroll, ensuring accuracy in employee payments, and maintaining compliance with union agreements and government regulations. If you thrive in a fast-paced environment and excel in delivering accurate financial data, this opportunity is for you.</p><p><br></p><p>Responsibilities:</p><p>• Process and administer bi-weekly payroll for union employees, including data entry, verification of hours, and allocation checks.</p><p>• Handle employee expense submissions and prepare detailed reports for management review.</p><p>• Maintain and update confidential employee records, ensuring compliance with company policies.</p><p>• Perform calculations for payroll adjustments, including travel allowances, retroactive payments, and other applicable changes.</p><p>• Respond promptly to inquiries from government agencies, ensuring clear and precise communication.</p><p>• Develop and maintain strong working relationships with job site teams to support payroll operations.</p><p>• Update and manage the employee tracking system to ensure accurate and timely information.</p><p>• Provide interdepartmental support as needed, contributing to overall organizational efficiency.</p><p>• Stay informed about and apply all relevant union agreements to payroll processing.</p><p>• Actively support the company’s Health & Safety program by meeting annual goals and objectives.</p>
<p><strong>About the Role</strong></p><p>Reporting directly to the CEO, the <strong>Chief Financial Officer (CFO)</strong> will play a pivotal role in shaping strategic financial decisions as part of the executive leadership team. This position offers the unique opportunity to succeed the current CFO transitioning into the Chief Operating Officer role—providing essential mentorship and continuity during your onboarding.</p><p>The successful candidate will oversee the financial health of the organization while driving strategic growth initiatives and operational efficiency. With a hands-on approach, you will serve as an advisor and partner to the CEO, COO, and other key leaders to ensure sustainable, long-term value creation.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Act as a strategic advisor to the CEO, COO, and other stakeholders.</li><li>Lead all aspects of <strong>finance, accounting, tax, and treasury</strong> functions, including non-financial areas as assigned.</li><li>Foster interdepartmental collaboration, ensuring alignment across sales, operations, IT, and other functions.</li><li>Develop and oversee the <strong>annual budgeting</strong> and forecasting processes.</li><li>Utilize data analytics and KPIs to drive insights and enable agile decision-making.</li><li>Manage cash flow, monitor financial covenants, and ensure <strong>GAAP-compliant financial reporting</strong>.</li><li>Oversee risk management initiatives and enhance financial controls to safeguard assets.</li><li>Partner with the leadership team to evaluate business performance and lead efforts on innovation and cost control.</li><li>Engage and coach a high-performing finance team, ensuring succession planning aligns with future goals.</li><li>Build and maintain relationships with external auditors, investors, and lenders.</li><li>Manage all aspects of <strong>public reporting</strong> to ensure compliance and transparency.</li><li>Oversee IT strategy in collaboration with IT teams to support business data and system integration.</li></ul><p><br></p><p><br></p>
<p>Our Calgary-based client is seeking a contract <strong>Collections Specialist</strong> to support their accounting team during a busy period. This role involves collections, data entry, and some invoicing support.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Review aging reports and send statements/emails</li><li>Make occasional collections calls</li><li>Data entry, including legal name cleanup in QuickBooks Online</li><li>Assist with manual invoicing and cross-trained tasks</li><li>Help clean up records from a recent acquisition</li><li>Ad-hoc duties as requested</li></ul>
