We are seeking a Job Cost Analyst to join our team. In this role, you will be expected to prepare and maintain project budgets, provide financial analysis, and ensure accurate and timely billing. You will also be tasked with monitoring job costs and identifying potential risks.<br><br>Responsibilities include:<br><br>• Maintaining and analyzing project budgets, including preparing estimates of costs to complete<br>• Utilizing JD Edwards software for job setup, cost code addition, change order logging and review, booked sales recording, and job forecast review and update<br>• Monitoring labor costs and preparing salary recovery worksheets and other cost transfer forms<br>• Conducting detailed variance analysis, identifying trends, and flagging potential risks and concerns<br>• Providing job cost information for month end, quarter end, and year end close<br>• Running profit recognition reports and participating in month-end WIP reviews<br>• Ensuring project setup/structure supports billing requirements and setting up billing lines as needed<br>• Generating accurate and timely draft billing for customer approval, posting approved invoices, and collecting overdue invoices<br>• Reconciling monthly billed/unbilled vs. revenue activity, investigating and resolving unexplained reconciling items<br>• Sending invoices to clients, monitoring job for holdback release timelines, and procuring required documents for release<br>• Providing ad-hoc financial analysis and reports for management as requested
<p>Our client a medium sized public accounting firm in North GTA with a specialized Tax Practice is looking for a skilled and detail-oriented Tax Accountant to join their Tax Department. In this role, you will handle a variety of tax-related tasks, including preparing returns, assisting clients, and staying updated on Canadian tax regulations. This opportunity is ideal for individuals who excel in tax accounting and enjoy working collaboratively in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and review income tax returns for individuals, corporations, and trusts, ensuring accuracy and compliance with regulations.</p><p>• Compile and submit information returns and other required organizational filings.</p><p>• Support the preparation of elections and objections for tax-related matters.</p><p>• Analyze and review notices and statements of account from tax authorities.</p><p>• Communicate effectively with clients to address their tax and financial inquiries.</p><p>• Assist clients with tax planning strategies and advisory services tailored to their needs.</p><p>• Act as a liaison with tax authorities, responding to information requests and resolving concerns on behalf of clients.</p><p>• Stay informed about updates and changes in Canadian tax laws and regulations.</p><p>• Collaborate with team members to ensure timely and accurate submission of tax documents.</p><p>• Utilize tax software systems to streamline processes and enhance efficiency.</p>
<p>Our client a leader in the industrial manufacturing space for 60 plus years has an immediate opening for a Plant Controller. The Plant Controller is vital in ensuring accurate financial reporting, safeguarding company assets, and driving strategies that enhance profitability and operational efficiency. If you are a strategic thinker with strong leadership skills and expertise in financial management, this position offers an excellent opportunity to make a significant impact.</p><p><br></p><p>Responsibilities:</p><p>• Manage monthly, quarterly, and annual financial reporting processes, ensuring compliance with Canadian standards and corporate guidelines.</p><p>• Oversee cost accounting and inventory valuation processes, including standard costing and variance analysis.</p><p>• Lead budgeting, forecasting, and long-term financial planning, delivering insights to improve decision-making.</p><p>• Collaborate with plant leadership to identify opportunities for margin improvement and waste reduction.</p><p>• Ensure adherence to tax regulations, audit requirements, and corporate policies while mitigating financial risks.</p><p>• Support lean manufacturing initiatives by providing financial expertise and analysis.</p><p>• Develop and mentor the finance team, fostering a culture of accountability and continuous improvement.</p><p>• Perform ad hoc financial analysis and reporting as required to support operational needs.</p><p>• Monitor capital management processes to ensure optimal allocation of resources.</p>
We are looking for a dedicated Account Manager to join our team in Toronto, Ontario. In this role, you will focus on providing tailored insurance and financial solutions to medical professionals, ensuring their unique needs are met. This position offers an opportunity to work in a collaborative and dynamic environment where growth and flexibility are valued.<br><br>Responsibilities:<br>• Build and maintain strong relationships with clients, addressing their needs and providing personalized insurance and financial solutions.<br>• Collaborate with internal teams to ensure seamless service delivery and satisfaction for medical professionals.<br>• Conduct regular meetings and consultations to assess client requirements and recommend suitable products.<br>• Monitor and analyze client accounts to identify opportunities for additional services or improvements.<br>• Utilize CRM systems to track interactions and maintain accurate client records.<br>• Provide training and support to clients on available insurance and financial planning tools.<br>• Work proactively to achieve sales targets and contribute to overall company growth.<br>• Stay informed about industry trends and changes to offer relevant advice to clients.<br>• Prepare detailed reports and presentations for clients to communicate solutions effectively.<br>• Participate in team meetings and contribute ideas to enhance service offerings.
We are looking for an experienced Finance Manager to join our team in Toronto, Ontario. In this long-term contract role, you will play a key part in overseeing financial planning and analysis, operational finance, and commercial functions. This position offers an excellent opportunity to contribute to strategic decision-making and drive financial performance.<br><br>Responsibilities:<br>• Manage financial planning and analysis activities, ensuring accurate forecasting and budgeting processes.<br>• Oversee operational finance tasks, including P& L management and trade spend analysis.<br>• Collaborate with sales and commercial teams to provide financial insights and support decision-making.<br>• Implement and maintain effective accounting and financial reporting systems.<br>• Conduct ad hoc financial analyses to address specific business needs and opportunities.<br>• Ensure compliance with financial regulations and internal policies.<br>• Optimize finance operations to enhance efficiency and accuracy.<br>• Lead the preparation of detailed financial reports for stakeholders.<br>• Develop and maintain strong relationships with cross-functional teams to facilitate collaboration.<br>• Monitor financial performance and recommend strategies for improvement.
<p>We are looking for a skilled and detail-oriented Senior Financial Analyst to join our clients team in Toronto, Ontario. In this role, you will play a crucial part in shaping the financial strategy and supporting the long-term growth objectives of the organization. Your expertise in financial modeling, analysis, and reporting will be vital in driving informed decision-making and delivering valuable insights to senior leadership.</p><p><br></p><p>Responsibilities:</p><p>• Develop and manage multi-year corporate and financial plans that align with strategic growth objectives.</p><p>• Create scenario-based models and conduct sensitivity analyses to assess risks and evaluate strategic opportunities.</p><p>• Collaborate across departments to ensure financial plans accurately reflect operational goals and strategic priorities.</p><p>• Design and deliver comprehensive presentations and decision-making materials tailored for senior leadership and stakeholders.</p><p>• Enhance and refine financial models and templates to ensure consistency and scalability across projects.</p><p>• Provide financial analysis and support for business development initiatives, including creating pitch materials.</p><p>• Evaluate new development and management contracts by analyzing revenue streams, cost factors, and their impact on margins and returns.</p><p>• Assist in mergers, acquisitions, and partnership evaluations through modeling, due diligence, and benchmarking.</p><p>• Conduct in-depth market and competitor research to guide strategic positioning and decision-making.</p>
We are looking for a detail-oriented Financial Analyst to join our team on a long-term contract basis in Markham, Ontario. In this role, you will use your analytical expertise to support operational and financial teams by delivering structured, data-driven insights that enable informed decision-making. This position offers a unique opportunity to work within the wood and furniture manufacturing industry, focusing on optimizing processes and identifying cost efficiencies.<br><br>Responsibilities:<br>• Conduct in-depth analyses of operational processes, including delivery and installation, to identify inefficiencies and recommend cost-saving measures.<br>• Collaborate with project managers and department heads to provide real-time financial insights and structured data for decision-making.<br>• Utilize ERP systems, including Oracle-based software, to organize and format data effectively, addressing budget variances and project-level issues.<br>• Support finance and operations teams by interpreting data and presenting actionable recommendations.<br>• Work closely with IT and other departments to ensure data is accurately integrated and formatted for analysis.<br>• Assist in monthly reporting processes, highlighting financial discrepancies and suggesting improvements.<br>• Provide ad hoc financial reporting and analysis as required by management.<br>• Leverage tools like Microsoft Excel and Power BI to create clear and insightful reports.<br>• Facilitate communication between various departments to enhance cross-functional efficiency.<br>• Monitor project budgets and address real-time variances to ensure financial alignment.
We are looking for a detail-oriented Payroll Clerk to join our team on a contract basis. Based in Vaughan, Ontario, this role involves managing union remittances and supporting payroll administration tasks in the construction industry. The ideal candidate will bring expertise in payroll systems and advanced Excel skills to ensure accuracy and compliance in all processes.<br><br>Responsibilities:<br>• Extract union hours and payroll data from ADP Workforce Now and organize it within Excel spreadsheets.<br>• Compile union and local data into pre-designed Excel workbooks using existing formulas and reconciliation tools.<br>• Prepare and submit monthly union remittance packages to Accounts Payable.<br>• Cross-check remittance data with payroll reports to confirm accuracy.<br>• Track union contributions and generate monthly reports to ensure compliance.<br>• Address inquiries and resolve discrepancies with unions regarding remittance details.<br>• Validate payroll data and assist with audits to maintain accuracy.<br>• Support payroll reporting and reconciliation processes to meet organizational deadlines.<br>• Maintain clear and organized documentation for payroll and union remittance activities.<br>• Collaborate with payroll and compliance teams to ensure timely completion of all tasks.
We are looking for a dedicated and detail-oriented Bilingual Collections Specialist to join our team on a 12-month contract. Based in Markham, Ontario, this role is ideal for professionals with strong organizational skills and a passion for providing exceptional customer service. If you have experience in collections and are fluent in French, we encourage you to apply for this exciting opportunity in the automotive industry.<br><br>Responsibilities:<br>• Handle both inbound and outbound communications with customers to address inquiries and concerns effectively.<br>• Identify and assess potential financial losses, implementing strategies to mitigate risks.<br>• Oversee repossession processes, escalating cases as necessary when alternative methods have been exhausted.<br>• Prepare and dispatch necessary documentation to customers in a timely manner.<br>• Maintain accurate and up-to-date records of customer interactions and actions taken in the system.<br>• Collaborate with internal teams to ensure seamless management of customer accounts.<br>• Monitor payment processing and follow up on delinquent accounts to ensure compliance with company policies.<br>• Recommend actionable solutions to improve collection processes and achieve financial targets.<br>• Support the implementation of best practices for credit management and collections.<br>• Provide exceptional service while maintaining professionalism in challenging situations.
<p>Robert Half is partnering with a client in North York, Ontario, to identify a dedicated Compliance Officer who will play an integral role in supporting the organization’s risk and compliance practices. This position involves close collaboration with the Chief Compliance Officer to ensure the company consistently meets all regulatory requirements and upholds high internal standards. The successful professional will have the opportunity to contribute to a dynamic, growth-focused environment that values innovation, best practices, and ongoing process improvement.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Review and assess new client documentation to verify compliance with applicable regulations and internal standards.</li><li>Work closely with the marketing team to evaluate and approve marketing materials and online content for regulatory adherence.</li><li>Maintain comprehensive records of compliance-related policies, procedures, and responsibilities as detailed within the organizational compliance calendar.</li><li>Track and document employee compliance activities, including personal trading monitoring and acknowledgment forms.</li><li>Conduct monthly reviews focused on Anti-Money Laundering (AML) and Anti-Terrorism financing compliance.</li><li>Coordinate with IT to oversee and document the annual cybersecurity assessment process.</li><li>Develop, update, and deliver training materials that promote compliance awareness throughout the organization.</li><li>Assist with oversight of business operations, including fund accounting and trust accounting for pooled investment funds.</li><li>Support the preparation and completion of third-party due diligence, regulatory surveys, and external audit requests.</li><li>Liaise with regulatory bodies, addressing inquiries and supplying required documentation as needed.</li></ul><p><br></p>
<p>Are you passionate about digital assets and regulatory compliance? Ready to drive impact at the intersection of traditional finance and cryptocurrency? Join a leading financial institution’s regulated crypto exchange platform as a Crypto & Fiat Analyst / Alert Triage Investigator and play a critical role in our client’s robust financial ecosystem.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li><strong>Alert Triage & Investigation:</strong> Act as a first line of defense (L1), reviewing and triaging both fiat and crypto transaction alerts. Challenge yourself with L2 investigations of complex cases, analyzing transaction data to detect signs of potential suspicious activity.</li><li><strong>Risk & Credit Analysis:</strong> Assess credit data, evaluate financial risks, and conduct detailed analyses for both crypto and fiat transactions.</li><li><strong>Regulatory Compliance:</strong> Prepare and submit Suspicious Transaction Reports (STRs/SARs). Execute hands-on AML, KYC, and EDD practices to maintain strict audit trails and ensure compliance with changing financial regulations.</li><li><strong>Financial Systems Management:</strong> Leverage accounting, CRM, and ERP platforms to monitor, report, and enhance core financial processes. Improve loan administration and maintain collection activities to optimize cash flow and mitigate risk.</li><li><strong>Cross-Functional Collaboration:</strong> Work closely with compliance, operations, and technology teams to resolve cases, streamline alert workflows, and develop enhanced monitoring strategies.</li><li><strong>Reporting & Insights:</strong> Create robust documentation, reports, and actionable insights to inform leadership, drive continuous improvement, and support data-driven decision-making.</li><li><strong>Customer Service:</strong> Address client inquiries and issues with urgency and professionalism, delivering high-touch service in a fast-paced environment.</li></ul><p><br></p>
We are looking for a skilled Payroll Administrator to join our team on a contract basis for three months. Based in East York, Ontario, this role involves managing full-cycle payroll operations for a diverse workforce, including retail employees. If you have a strong background in payroll processes and proficiency with Workday systems, we encourage you to apply.<br><br>Responsibilities:<br>• Process full-cycle payroll for all employees, ensuring accuracy and compliance with regulations.<br>• Manage payroll operations using Workday systems, including data input and reporting.<br>• Handle payroll for retail employees, addressing any specific requirements.<br>• Ensure timely payment processing and resolve discrepancies as needed.<br>• Administer employee benefits and deductions within payroll systems.<br>• Maintain accurate payroll records and ensure confidentiality.<br>• Generate detailed payroll reports and provide insights to management.<br>• Collaborate with HR and accounting teams to streamline payroll processes.<br>• Stay updated on Canadian payroll legislation and practices to ensure compliance.
We are looking for an experienced Full Stack Software Developer to join our team in Vaughan, Ontario. In this long-term contract role, you will play a crucial part in building, enhancing, and scaling a robust internal operating system for a civil construction company. This position offers the opportunity to work on a well-defined system architecture and contribute to impactful solutions in the construction industry.<br><br>Responsibilities:<br>• Develop and maintain both front-end and back-end components of a comprehensive operating system.<br>• Implement business logic, data models, and integrations based on pre-defined system architecture.<br>• Collaborate with stakeholders to ensure seamless workflows for field operations, equipment management, and compliance documentation.<br>• Troubleshoot and resolve technical issues, ensuring system reliability and performance.<br>• Utilize tools such as Atlassian Jira and GitHub for project management and version control.<br>• Write clean, efficient code using programming languages such as C++, JavaScript, and Java.<br>• Design user interfaces with CSS and React to ensure an intuitive user experience.<br>• Conduct rigorous testing and debugging to identify and fix bugs.<br>• Integrate third-party platforms and accounting systems to enhance functionality.<br>• Provide detailed reporting and executive dashboards to support decision-making processes.
<p><strong>Key Responsibilities:</strong></p><p><strong>Editorial Content Development (35%)</strong></p><ul><li>Develop, plan, and manage strategies and production for principal communication and marketing channels.</li><li>Create and maintain email marketing content calendars; coordinate with internal stakeholders for integrated promotion of products and services.</li><li>Oversee the organization’s primary member print publication, including editorial contributions.</li><li>Manage content for community platforms, working with external writers to deliver timely and engaging articles.</li><li>Produce multi-media materials such as speeches, scripts, and presentations as needed.</li><li>Present creative strategies and operational plans to leadership for review.</li></ul><p><strong>Editing / Subject Matter Expertise (30%)</strong></p><ul><li>Review and edit content organization-wide for adherence to CP Style, brand standards, and tone.</li><li>Collaborate with subject matter experts to translate technical topics for wider audiences.</li><li>Edit contributed content from partnering organizations to ensure quality and alignment.</li><li>Apply a customer-focused perspective to editorial processes, maintaining both contributor and brand integrity.</li></ul><p><strong>Strategic Creative Marketing Content (20%)</strong></p><ul><li>Identify and pursue innovative advertising opportunities and lead-generation channels.</li><li>Plan and execute targeted outbound campaigns to key influencer audiences, including HR, accounting, and related fields.</li><li>Track and report on advertising budgets and campaign performance, sharing insights and improvements.</li><li>Partner with product and marketing teams for cohesive promotions.</li><li>Support the execution of special projects and creative strategies in partnership with the PR team.</li><li>Lead copywriting and creative asset development with design teams.</li></ul><p><strong>Financial and Administrative (15%)</strong></p><ul><li>Support the achievement of significant annual revenue targets across memberships, development, designations, and events.</li><li>Assist with ongoing budget management and reporting.</li><li>Monitor and gain approvals for expenses, ensuring accurate tracking and reporting.</li><li>Deliver regular updates on campaign and project metrics using relevant KPIs.</li></ul><p><strong>Other Key Duties:</strong></p><ul><li>Communicate directly with a broad member and stakeholder base.</li><li>Liaise and negotiate with consultants, writers, and vendors to deliver on-brand, on-time, and within-budget content solutions.</li><li>Lead and manage communications activations through cross-functional collaboration.</li><li>Work closely with both internal and external partners (including freelancers and agencies) on deliverables.</li></ul><p> </p><p> </p><p><br></p>
<p>Are you a new graduate from College or University from accounting, math, stats or business program with 1 to 2 years work experience in a professional environment? Are you looking for a contract opportunity with a global organization to get your 'foot in the door'? This is an upcoming opportunity for you to join an award winning organization on a special financial services project. You will get more experience in financial services risk - one of the fastest growing segments in banking and finance. This organization has a proven track record of providing outstanding training for early career starters wanting to jump start their career in Financial Services Risk.</p>
<p>We are looking for an experienced Insurance Defence Legal Assistant to join our client in Toronto, Ontario. This long-term contract position is ideal for someone with a strong attention to detail, a solid background in legal administration, and a thorough understanding of the Rules of Civil Procedure. The successful candidate will play a key role in supporting lawyers and ensuring the efficient management of legal tasks in a hybrid work environment.</p><p><br></p><p>Responsibilities:</p><p>• Track deadlines, send reminders, and assist lawyers in preparing and filing timely responses.</p><p>• Draft, review, and proofread legal correspondence, documents, and forms to ensure accuracy and professionalism.</p><p>• Coordinate and schedule events such as examinations for discovery, motions, mediations, and settlement conferences.</p><p>• Prepare and organize legal briefs, records, releases, consents, and settlement disclosure notices.</p><p>• Conduct timely and accurate court filings while adhering to procedural requirements.</p><p>• Maintain organized physical and electronic filing systems to ensure easy access to case information.</p><p>• Transcribe dictation and produce error-free legal documents.</p><p>• Provide administrative support, including file management, accounting tasks, and ensuring compliance with client protocols and firm procedures.</p><p>• Update and manage lawyers' calendars to keep track of appointments and deadlines.</p><p>• Perform other legal and administrative tasks as required to support daily operations.</p>
<p>We are looking for an experienced Payroll Administrator for a contract opportunity in Mississauga. This role requires hands-on experience processing payroll and time and attendance using SAP within a complex payroll environment. This position offers an opportunity to work within the regulatory industry and contribute to the smooth operation of payroll processes.</p><p><br></p><p>Responsibilities:</p><ul><li>Inputting, maintaining, and implementing payroll data for new hires, appointments, rate changes, reclassifications, transfers, terminations, relief pay, retroactive pay, job codes, benefit plan changes, tax exemption amounts, union and society dues, variable allowances, overtime, sick time, and leaves of absence</li><li>Preparing and processing payroll in accordance with established payroll manuals, procedures, collective agreements, and People & Culture policies</li><li>Processing and validating time and attendance data in SAP to ensure accuracy and compliance with legislative and collective agreement requirements</li><li>Printing, reviewing, and auditing payroll registers to verify accuracy and identify discrepancies</li><li>Finalizing and posting payroll following approvals, ensuring accurate general ledger entries and resolving any errors</li><li>Generating and saving bank deposit files</li><li>Reconciling payroll accumulation control accounts and completing corrections related to tax fields, CPP exemptions, pension reinstatements, sick leave, and vacation balances</li><li>Ensuring payroll transactions are completed within required timelines and in compliance with the Employment Standards Act (ESA), Canada Revenue Agency (CRA), Service Canada, and applicable collective agreements</li><li>Responding to internal and external audit inquiries, including year-end, CRA, and Service Canada requests</li><li>Assisting with year-end payroll processes, including T4, T4A, and T5 preparation, reconciliation, and adjustments</li><li>Investigating, explaining, and correcting unusual payroll items and liaising with CRA as required</li><li>Supporting payroll system upgrades, SAP time and attendance and payroll enhancements, testing, and implementation activities</li><li>Maintaining and updating payroll procedures, manuals, and training documentation during system upgrades and changes</li></ul>
<p>We are seeking an experienced Treasury Director to lead and manage treasury functions within our client’s Canadian banking subsidiary legal entities. This is a critical leadership role focused on funding, liquidity, and asset-liability management, including interest rate risk, financial risk management programs, and compliance with regulatory expectations.</p><p><strong> </strong></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead and enhance balance sheet and financial risk management programs, including regulatory stress testing.</li><li>Develop, maintain, and refine treasury risk management frameworks to meet evolving Basel and OSFI requirements.</li><li>Manage funding programs and develop strategies to optimize interest expense and spread revenue across various banking products.</li><li>Analyze, report, and recommend actions on interest rate exposures and liquidity risk metrics.</li><li>Ensure robust investment composition and strategies for high quality liquid asset holdings.</li><li>Participate in internal product interest rate setting and asset liability management committees.</li><li>Oversee budgeting and forecasting for funding and interest expense, collaborating across finance and business lines.</li><li>Support and execute regulatory processes, and provide responsive exam support.</li><li>Contribute to regulatory reviews, audits, and compliance requirements (including BCP, BIA, RCSA).</li><li>Provide updates and presentations to leadership and governance committees.</li><li>Lead and mentor professional treasury staff.</li></ul><p><br></p>
<p>We are seeking an experienced <strong>Payroll Process Improvement Consultant</strong> to evaluate, redesign, and optimize end‑to‑end payroll operations across Canada and the United States<strong>. </strong>This short‑term consulting engagement (6–8 weeks) will focus on streamlining processes, addressing reconciliation issues, improving reporting, and establishing clear documentation for sustainable payroll excellence.</p><p>The ideal consultant has deep hands‑on expertise with ADP and SAP SuccessFactors, experience working with offshore HRIS/HR support teams, and a strong background in transforming payroll operations for multi‑country environments.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Conduct a comprehensive review of current payroll processes (Canada & U.S.) to identify gaps, inefficiencies, and risks.</li><li>Resolve payroll reconciliation issues and implement controls to prevent future discrepancies.</li><li>Streamline and standardize payroll reporting, ensuring accuracy, consistency, and operational efficiency.</li><li>Redesign and document payroll workflows, including inputs, validations, approvals, and outputs.</li><li>Recommend and implement process improvements that align with best practices and compliance standards.</li><li>Collaborate with offshore HRIS/HR back‑office teams to enhance handoff points and system interactions.</li><li>Provide clear, professional process documentation, SOPs, checklists, and reference materials for long‑term use.</li><li>Ensure alignment with payroll regulations and semi‑monthly payroll cycles.</li></ul><p><br></p>
<p>Robert Half is pleased to present an exceptional opportunity for a Senior Member Services Representative to join our North York client, a Benefits and Pensions Administration Service.</p><p><strong>Your Role</strong></p><p> As a Senior Member Services Representative, you will serve as an expert resource for members, resolving both routine and complex inquiries related to pension and benefits. You will also mentor junior staff and help shape the service delivery approach.</p><p><strong>Key Responsibilities</strong></p><ul><li>Deliver outstanding member service via phone, and email communication with empathy, accuracy, and efficiency.</li><li>Guide members through administrative processes such as enrollment, retirement applications, and plan education.</li><li>Prepare and issue member documentation, ensuring timely and accurate information.</li><li>Participate in member seminars, individual consultations, and union meetings.</li><li>Review member updates and documentation for accuracy; coordinate pension payment instructions with custodians.</li><li>Reconcile monthly and yearly pension payments in all forms.</li><li>Coach and support junior representatives to uphold service standards.</li><li>Identify and implement opportunities to enhance processes and member satisfaction.</li></ul><p><br></p>
