We are looking for a dedicated and detail-oriented Concierge to join our team in Toronto, Ontario. This contract position involves providing exceptional front desk and customer service support, ensuring smooth operations and a positive experience for all guests and employees. You will play a key role in managing workplace logistics, visitor interactions, and administrative tasks while adhering to company policies and standards.<br><br>Responsibilities:<br>• Greet and assist visitors at the front desk, ensuring proper check-in procedures, including issuing visitor lanyards.<br>• Coordinate with security teams to manage badging and guest arrivals, ensuring compliance with visitor policies.<br>• Handle mailroom operations, including sorting and distributing packages, and utilizing systems like Envoy for efficient processes.<br>• Facilitate the distribution and management of company swag and event-related items.<br>• Conduct daily walkthroughs to identify and report any facilities-related issues to the Workplace Manager.<br>• Collaborate with internal teams and hosts to provide seamless event and workplace support.<br>• Manage office supplies by ordering and restocking as necessary to maintain a well-equipped environment.<br>• Respond to Jira tickets within established service level agreements and escalate unresolved issues as needed.<br>• Provide assistance to employees both in person and via Slack channels, addressing workplace needs.<br>• Submit facility-related tickets to vendors and ensure timely resolution of issues.

• Proven experience in customer service, front desk operations, or hospitality roles.<br>• Familiarity with workplace tools such as Office, Slack, and ticketing systems like Jira.<br>• High school diploma or equivalent education.<br>• Strong organizational skills with the ability to manage multiple tasks efficiently.<br>• Excellent communication skills to interact effectively with visitors, employees, and internal teams.<br>• Ability to adhere to company policies and maintain confidentiality.<br>• Experience in ordering and managing office supplies.<br>• Comfortable using workplace platforms and handling visitor protocols.

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