We are looking for a dedicated and adaptable Customer Service Representative to join our team in Markham, Ontario. In this long-term contract position, you will play a key role in ensuring a seamless experience for customers and distributors within the automotive industry. This opportunity offers a dynamic mix of customer service, remarketing, dealer communication, and collections responsibilities.<br><br>Responsibilities:<br>• Provide exceptional customer service by responding to inquiries via chat support, email correspondence, and website interactions.<br>• Manage and enhance customer experiences while communicating effectively with distributors and dealership representatives.<br>• Handle remarketing tasks, including coordinating rentals for zero-emission vehicles and supporting affordability initiatives.<br>• Collect and process information from dealers accurately and efficiently.<br>• Utilize fleet management technology and mobility platforms to streamline operations.<br>• Collaborate with a small, close-knit team to align with company culture and goals.<br>• Schedule appointments and maintain organized records in Microsoft Excel and Word.<br>• Support data entry and order management processes to ensure accurate documentation.<br>• Adapt to flexible work hours and participate in intensive training during the initial months.<br>• Uphold professionalism and customer-friendly communication throughout all interactions.

• Proven experience in customer service, ideally within call centre or automotive industries.<br>• Proficiency in Salesforce and fleet management technology platforms.<br>• Strong skills in data entry, email correspondence, and order processing.<br>• Familiarity with Microsoft Excel and Word for documentation and scheduling.<br>• Background in business education or a related field.<br>• Ability to handle inbound and outbound calls with professionalism and efficiency.<br>• Flexibility to adapt to changing schedules and work environments.<br>• Excellent interpersonal skills and a willingness to learn and grow within the role.

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