<p><strong><u>This job posting is for a current vacancy with our client.</u></strong></p><p><br></p><p>We are seeking an experienced Service Desk & IT Operations Manager to lead service delivery and IT operations within a fast-paced, professional services environment.</p><p><br></p><p>A core focus of this role is the implementation, alignment, and continuous improvement of service desk processes in accordance with ITIL/ITSM best practices. The successful candidate will optimize incident, request, and change management workflows, define and monitor ITSM KPIs, and ensure service delivery meets established performance and compliance standards.</p><p><br></p><p>The role involves monitoring support services through end-user feedback, trend analysis, and reporting to drive continuous improvement and operational efficiency. Ensuring service desk tickets meet quality standards, including accurate logging, complete documentation, and resolution within defined SLAs, is a key responsibility.</p><p><br></p><p>In this role, you will:</p><p><br></p><p>· Establish, define, and evolve baseline service metrics and KPIs to measure performance across incident, request, and change management processes.</p><p>· Drive a strong culture of continuous improvement, using data, reporting, and trend analysis to enhance service quality, efficiency, and end-user experience.</p><p>· Perform root cause analysis on recurring incidents and service issues, identifying underlying problems and implementing preventative and long-term corrective actions.</p><p>· Lead the alignment, implementation, and ongoing optimization of ITSM processes and best practices, ensuring consistent, scalable, and compliant service delivery.</p><p>· Monitor service performance through end-user feedback, operational reporting, and KPI analysis to identify improvement opportunities and service gaps.</p><p>· Provide hands-on escalation support for complex hardware and software issues, including troubleshooting, research, and resolution.</p><p>· Lead, coach, and develop Service Desk staff, with a strong focus on people management, performance coaching, skill development, and engagement.</p>
We are looking for a skilled Power Apps/SQL Developer to join our team on a long-term contract basis in Toronto, Ontario. In this role, you will create and maintain advanced applications using Microsoft Power Platform technologies, ensuring seamless integration with enterprise systems and databases. This position offers the opportunity to collaborate closely with cross-functional teams to deliver innovative solutions tailored to organizational needs.<br><br>Responsibilities:<br>• Develop and maintain custom Power Apps (Canvas Apps) to support enterprise workflows and data management.<br>• Create and optimize Power Automate workflows for process automation and system integrations.<br>• Design and implement Power BI dashboards to provide actionable insights and support business decision-making.<br>• Write efficient SQL queries, stored procedures, and perform data transformations to ensure optimal database performance.<br>• Manage Dataverse tables, relationships, and business rules while ensuring data integrity and security.<br>• Collaborate with business analysts and stakeholders to translate requirements into technical solutions.<br>• Support integration of Power Platform solutions with enterprise databases and back-end systems.<br>• Document technical designs, configurations, and workflows to ensure clarity and maintainability.<br>• Follow best practices for Power Platform development, security, and governance.<br>• Provide ongoing enhancements and support for existing applications, ensuring system reliability.
<p>This job posting is for a current contract vacancy with our client. We are looking for a highly skilled Senior Systems Engineer to join our team in Toronto, Ontario. In this role, you will play a key role in designing, implementing, and maintaining IT infrastructure that supports organizational objectives. This role will require close collaboration with regional teams and global stakeholders to ensure seamless operations and adherence to industry standards.</p><p><br></p><p>Responsibilities:</p><p>• Design, implement, and manage scalable IT infrastructure that meets organizational and regional requirements.</p><p>• Standardize systems and processes across different regions to enhance reliability and security.</p><p>• Integrate and manage hybrid environments, including on-premises and cloud-based solutions such as Azure and VMware.</p><p>• Collaborate with regional IT teams to address unique challenges and deliver tailored solutions.</p><p>• Act as the primary escalation point for critical technical issues across time zones.</p><p>• Monitor system performance and optimize configurations to meet diverse user and network demands.</p><p>• Oversee backup, recovery, and disaster recovery processes to ensure business continuity.</p><p>• Lead cross-region IT infrastructure projects, ensuring consistent execution and adherence to standards.</p><p>• Implement and maintain robust security protocols to safeguard organizational data.</p><p>• Develop and maintain comprehensive documentation for systems, processes, and infrastructure standards.</p>
<p>Robert Half is recruiting for an ERP Integration Manager to lead the integration, optimization, and ongoing management of critical enterprise resource planning (ERP) systems. This is an exciting opportunity for a strategic and hands-on professional to oversee ERP system integration and ensure strong alignment across business processes and technology platforms.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead end-to-end ERP system integration, including project planning, coordination, and execution across multiple business units.</li><li>Collaborate with internal stakeholders to gather business requirements and design integration solutions.</li><li>Oversee data migration, testing, deployment, and system maintenance, ensuring data integrity and security.</li><li>Manage and mentor a team of technical professionals to achieve project goals and support system users.</li><li>Develop and deliver end-user training and system documentation.</li><li>Coordinate with third-party vendors and manage relationships to maximize solution effectiveness.</li><li>Proactively communicate project progress and issues to leadership and stakeholders.</li></ul><p><br></p>
<p>Our client in Toronto is seeking an Applications Architect to design, develop, and oversee scalable, robust enterprise application solutions. This role involves collaborating with cross-functional teams, defining technical architecture strategies, and ensuring alignment with organizational goals. The ideal candidate will bring expertise in application design, integration, and cloud technologies.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Lead the architecture, design, and development of enterprise applications.</li><li>Collaborate with business stakeholders, developers, and project managers to gather requirements and ensure solutions address business needs.</li><li>Develop and maintain architectural documentation, standards, and best practices.</li><li>Evaluate emerging technologies and recommend integration strategies.</li><li>Oversee application security, scalability, and performance optimization.</li><li>Provide technical guidance to development teams throughout the project lifecycle.</li></ul><p><br></p>
