<p>We are looking for a dedicated AR/Collections Associate to oversee business-to-business accounts receivable collections for both Canadian and U.S. customers. This role is instrumental in ensuring timely payments, maintaining strong customer relationships, and supporting cash application processes. You will also contribute to invoicing tasks and assist with resolving account discrepancies.</p><p><br></p><p>Responsibilities:</p><p>• Manage B2B collections for Canadian and U.S. customer accounts, ensuring payments are received promptly.</p><p>• Follow up on overdue accounts and address payment issues while fostering positive client relationships.</p><p>• Accurately post customer payments and handle cash application processes.</p><p>• Provide backup support for invoicing tasks when required.</p><p>• Investigate and resolve account discrepancies, including short payments and unapplied funds.</p><p>• Prepare and maintain aging reports, offering regular updates to management on collection activities.</p><p>• Respond to customer inquiries with professionalism and efficiency.</p><p>• Collaborate with internal departments, such as Sales, Customer Service, and Finance, to address billing and payment concerns.</p>

<p>• Minimum of 1-2 years’ experience in collections or customer service roles.</p><p>• Familiarity with accounts receivable processes is essential.</p><p>• Proficiency in Microsoft Office applications, including Excel, Outlook, and Word.</p><p>• Strong communication skills with the ability to handle follow-ups and resolve issues effectively.</p><p>• Exceptional attention to detail and problem-solving abilities.</p><p>• Previous experience with ERP systems is considered advantageous.</p><p>• Ability to work independently while maintaining a customer-focused approach.</p>

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