We are looking for a Consumer Relations Associate to join a manufacturing organization in Abbotsford, British Columbia on a Contract basis. This in-office role supports a high volume of consumer interactions related to product availability, ingredient questions, complaints, and promotional requests following recent product growth. The successful candidate will bring strong customer service skills, careful data entry abilities, and a compassionate approach to resolving inquiries while working closely with internal teams. Responsibilities:• Respond to incoming consumer phone calls and emails, providing timely and attentive support on product-related questions.• Assist customers with requests involving product locations, ingredient details, complaint intake, and coupon or replacement follow-up.• Document all interactions accurately in internal records and maintain organized administrative information.• Prepare and send correspondence, including letters and promotional materials, as required for consumer resolutions.• Address standard concerns independently within established guidelines and ensure consistent service delivery.• Elevate complex, sensitive, or quality-related matters to the appropriate internal departments for further review.• Maintain current knowledge of supported products and brand information to provide accurate responses.• Follow company procedures, service standards, and administrative processes in daily work.

• At least 1 year of experience in customer service, consumer relations, or an administrative support role. • Strong verbal and written communication skills with the ability to handle inbound calls and email correspondence professionally. • Demonstrated empathy, patience, and a customer-focused approach when managing questions or concerns. • High level of accuracy and attention to detail in data entry and record maintenance. • Proficiency with Microsoft Outlook, Word, and Excel. • Ability to manage multiple inquiries efficiently in a fast-paced office environment. • Comfortable working on-site in Abbotsford, British Columbia in a business casual setting.

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Abbotsford, BC
onsite
Temporary
22 - 24 CAD / Hourly
We are looking for a Consumer Relations Associate to join a manufacturing organization in Abbotsford, British Columbia on a Contract basis. This in-office role supports a high volume of consumer interactions related to product availability, ingredient questions, complaints, and promotional requests following recent product growth. The successful candidate will bring strong customer service skills, careful data entry abilities, and a compassionate approach to resolving inquiries while working closely with internal teams. Responsibilities:• Respond to incoming consumer phone calls and emails, providing timely and attentive support on product-related questions.• Assist customers with requests involving product locations, ingredient details, complaint intake, and coupon or replacement follow-up.• Document all interactions accurately in internal records and maintain organized administrative information.• Prepare and send correspondence, including letters and promotional materials, as required for consumer resolutions.• Address standard concerns independently within established guidelines and ensure consistent service delivery.• Elevate complex, sensitive, or quality-related matters to the appropriate internal departments for further review.• Maintain current knowledge of supported products and brand information to provide accurate responses.• Follow company procedures, service standards, and administrative processes in daily work.
2026-11-03T00:00:00Z

Consumer Relations Associate Job in Abbotsford, BC | Robert Half