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7 results for Customer Service in Douglas Park, New South Wales

Advisor, Student Complaints
  • Ultimo, New South Wales
  • remote
  • Contract/Temporary
  • 50 - 60 AUD / Hourly
  • <p><strong>Company: </strong></p><p>Our client is a leading globally recognised institution known for its strong focus on innovation, collaboration, and real-world impact. It fosters a dynamic and inclusive environment where research and industry partnerships drive meaningful outcomes and support the development of future-focused careers. Committed to sustainability and positive social change, the organisation connects people, ideas, and resources to address complex global challenges.</p><p> </p><p><strong>The role: </strong></p><ul><li>Manage end-to-end complaints handling, including triage, investigation, resolution, and closure</li><li>Gather evidence and stakeholder input to assess and resolve complaints fairly and effectively</li><li>Maintain clear communication with students, providing updates and final outcomes</li><li>Apply sound judgement to manage complex or sensitive matters through to completion</li><li>Provide expert advice on complaints processes and support awareness across the organisation</li><li>Identify trends and contribute to continuous improvement of policies and processes</li><li>Support responses to external complaints and regulatory bodies</li><li>Ensure compliance with relevant regulations, policies, and governance requirements</li><li>Maintain accurate records, reporting, and case documentation</li><li>Contribute to projects and support broader governance or team initiatives</li></ul><p> </p><p><strong>About you: </strong></p><p>To be successful in this role, you will have:</p><ul><li>Strong communication skills with the ability to engage and influence stakeholders at all levels</li><li>Proactive and solutions-focused, with strong problem-solving and critical thinking ability</li><li>High attention to detail with sound judgement and the ability to manage competing priorities</li><li>Experience interpreting and applying policies, and conducting complaints investigations</li><li>Confident managing sensitive or complex situations, including conflict resolution</li><li>Highly organised with the ability to manage workflows and meet deadlines</li><li>Strong systems and reporting skills across standard office tools</li><li>Good understanding of complaints management frameworks and best practice</li><li>Relevant qualification or equivalent experience (legal or counselling background advantageous)</li></ul><p> </p><p><strong>What's on offer: </strong></p><ul><li>Hybrid working</li><li>Friendly tight knit office environment</li></ul><p> </p><p>Reference Number: <a href="https://rh--c.vf.force.com/a1GVT000006rYhd">06800-0013428256</a></p><p> </p><p>This is an <strong>hybrid</strong> position.</p><p> </p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/a2ltYmVybGV5LmxhbmdldmFkLjc2OTczLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
  • 2026-04-29T02:01:14Z
General Manager - National Projects
  • Liverpool, New South Wales
  • remote
  • Permanent placement
  • 210000 - 225000 AUD / Yearly
  • <p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is a well-established, nationally recognised services business with a strong reputation for delivering complex projects across the built environment. Known for its long-standing commitment to the quality of its services, the business has a strong customer base and boasts a long heritage going back generations. With operations nationally, the company has recently benefited from the partnership of a global Private Equity backer and is on course to significantly expand its footprint in the coming years. </p><p>The company operates across multiple regions and delivers large-scale technical projects for commercial clients at every scale, supported by a highly experienced leadership team and robust internal systems and processes. In addition to the peerless quality of the services it delivers to its client base, the company also benefits from a culture which is collaborative, accountable, and focused on continuous improvement.</p><p>As the business readies itself for this significant growth phase, an opportunity has arisen for an experienced General Manager to join the leadership team.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p>Reporting directly into the Chief Operations Officer and with a broad management remit, the General Manager will lead the performance, governance, and delivery of a national project portfolio within a specialised technical services environment. With oversight over the governance and delivery of key client projects, they will also be responsible for capability development including the recruitment and allocation of resources tailored to the specific needs of each project nationally.</p><p>The selected candidate will oversee state-based Project Managers and delivery teams, ensuring projects are executed safely, on time, within budget, and in line with contractual and commercial expectations.</p><p>With a national remit, this role can be based out of the business's operations in either Sydney or Melbourne.</p><p>Key responsibilities will include:</p><ul><li>Providing leadership, mentoring, and direction to geographically dispersed project teams.</li><li>Establishing and maintaining consistent project governance frameworks, reporting, and delivery standards.</li><li>Driving strong commercial outcomes across the portfolio, including revenue, margin, and cost control.</li><li>Overseeing contract management, risk mitigation, and major project negotiations.</li><li>Ensuring full compliance with safety standards, regulatory requirements, and internal processes.</li><li>Acting as a senior escalation point for complex project, client, or delivery issues.</li><li>Supporting business growth through identification of opportunities within existing client relationships.</li><li>Driving continuous improvement initiatives across project delivery methodologies and performance.</li></ul><p> </p><p>This high-visibility and business critical role will best suit a leader who can balance strategic oversight with operational rigour, and one who is comfortable operating in a multi-site, fast-paced project environment.</p><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><p>The successful candidate will be an experienced projects leader and general manager with a strong track record in delivering complex, multi-site projects within a technical or construction-related industry.</p><p>Ideally you will bring:</p><ul><li>10+ years' experience in project delivery within HVAC, mechanical services, or a closely related sector.</li><li>A trade background in HVAC or an allied sector, ideally complemented by further qualifications in engineering, project management, or business.</li><li>Proven leadership experience managing project managers and delivery teams across multiple locations.</li><li>Strong commercial acumen, including budgeting, forecasting, margin management, and contract negotiation.</li><li>Deep understanding of project governance, risk management, and contractual frameworks.</li><li>Solid knowledge of relevant Australian standards, WHS legislation, and construction codes</li><li>A hands-on, accountable leadership style with a strong focus on safety, performance, and team development</li></ul><p> </p><p>The successful candidate will also be comfortable operating at both strategic and operational levels and bring the credibility and communication skills to engage effectively with clients, internal stakeholders, and senior leadership alike. In addition, you will be someone who leads from the front and espouses and contributes to a culture which encourages collaboration and teamwork towards achieving shared goals.</p><p>You will benefit from becoming part of the senior leadership team in a great business with strong financial backing and a growth trajectory. For someone with the relevant skills and experience, this is an outstanding opportunity.</p><p> </p><p><strong>Apply Today</strong></p><p>Please send your resume by clicking on the apply button.</p><p>Reference Number: 06810-0013422492 - PM</p><h4>This is an on-site position.</h4><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/cGF0cmljay5tY2tpbm5leS40ODE2MC4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
  • 2026-04-21T04:25:58Z
Assistant Accountant
  • Mascot, New South Wales
  • remote
  • Permanent placement
  • 90000 - 105000 AUD / Yearly
  • <table width="680"><tbody><tr><td width="507"><p><strong>Assistant Accountant <br /> </strong><em>Location: Mascot</em></p><p><em>Hybrid (2 to 3 days WFH)</em><br /> </p><p> </p><p><strong><span style="text-decoration: underline;">About the Role<br /> <br /> </span></strong></p><p>Join a dynamic and collaborative professional services finance team of six in a hands-on Assistant Accountant role reporting directly to the CFO. This is a broad position offering strong exposure across accounts receivable, month-end, reporting, and payroll within a supportive and fast-paced environment.<br /> </p><p>You will have the opportunity to contribute to meaningful process improvement initiatives, including enhancing reporting and driving efficiencies through the use of automation and AI tools.</p><p> </p><p>This role is ideal for an Assistant Accountant with a strong Accounts Receivable background who is looking to grow, expand their skillset, and take on broader finance responsibilities.</p><p> </p><p><strong><span style="text-decoration: underline;">Key Responsibilities<br /> <br /> </span></strong><strong>Accounts Receivable, Revenue &amp; Cash Management<br /> <br /> </strong></p><ul><li>End-to-end management of accounts receivable, including high-volume invoicing</li><li>Posting and issuing customer invoices and maintaining accurate account records</li><li>Managing the full AR cycle, including collections and stakeholder follow-ups</li><li>Monitoring, receipting, and reconciling incoming payments</li><li>Performing daily bank reconciliations and resolving discrepancies</li><li>Calculating revenue-based commissions and reconciling revenue streams</li><li>Managing refunds, inbox queries, and unallocated receipts</li><li>Reconciling AR subledger to the general ledger</li></ul><p> </p><p><strong>Month-End, Reporting &amp; Finance Support<br /> </strong></p><ul><li>Assist with month-end close, including reconciliations and reporting</li><li>Prepare AR reports (ageing, outstanding balances)</li><li>Support management reporting, analysis, and variance commentary</li><li>Provide ad hoc reporting for management and business units.</li></ul><p> </p><p><strong>Payroll exposure &amp; Process improvements<br /> </strong></p><ul><li>Assist with fortnightly payroll processing when required (training provided)</li><li>Exposure to superannuation, payroll tax, and multi-state compliance (training provided)</li><li>Contribute to system and process improvement initiatives.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">About You<br /> </span></strong></p><ul><li>First experience as an Assistant Accountant/Strong background in Accounts Receivable, including reconciliations and collections and ready to step up into a broader role</li><li>Excellent communication skills and ability to manage stakeholders effectively</li><li>High attention to detail and strong analytical capability</li><li>CPA/CA qualified or working towards qualification preferred</li><li>Motivated to learn, grow, and contribute to a developing business</li></ul><p> </p><p><strong><span style="text-decoration: underline;">What's in it for you?<br /> <br /> </span></strong></p><ul><li>Hybrid working model and attractive salary package</li><li>High-visibility role reporting directly to the CFO</li><li>Exposure across reporting, month-end, AR, and payroll</li><li>Ability to contribute to process improvements and drive efficiency using AI tools</li><li>Supportive and collaborative finance team environment</li><li>Growing, profitable professional services organisation</li></ul><p> </p><p>Interested? Don't hesitate to apply or for a confidential discussion, contact Yani Bormans via <strong>[email protected]</strong></p><p> </p><p>Reference Number: <a href="https://rh--c.vf.force.com/a1GVT000006qNJd">06800-0013427377</a></p><p> </p><p>This is a hybrid OR remote OR on-site position.</p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/WWFuaS5Cb3JtYW5zLjg4OTI5LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
  • 2026-04-28T06:23:21Z
Management Accountant
  • Bella Vista, New South Wales
  • remote
  • Permanent placement
  • 120000 - 145000 AUD / Yearly
  • <table width="680"><tbody><tr><td width="507"><p>This business is one of Australia's fastest-growing brands within the health industry, with over 100 locations nationwide and continuing to expand rapidly.</p><p>They offer a broad range of consumer-focused health products, supporting customers across a variety of lifestyles and needs. With strong growth and an entrepreneurial culture, this is a business where high performers can genuinely progress their careers.</p><p>Due to continued growth, an exciting opportunity has arisen for a Management Accountant to join the team, reporting directly to the Finance Manager.</p><p><strong><span style="text-decoration: underline;">Responsibilities</span></strong></p><ul><li>Manage and deliver the month-end close process, including journals, reconciliations, and reporting</li><li>Deliver insightful financial and commercial analysis to support business decisions</li><li>Partner with key stakeholders across operations and leadership</li><li>Identify and implement process improvements across finance</li><li>Support system enhancements and automation initiatives</li><li>Assist with budgeting, forecasting, and performance reporting</li><li>Contribute to the ongoing scale and optimisation of the finance function</li></ul><p> <strong><span style="text-decoration: underline;">About You</span></strong></p><ul><li>Degree qualified in Accounting, Finance, or a related discipline</li><li>CA or CPA qualified</li><li>Comfortable working in a scaling / small business environment</li><li>Open to regular travel within the NSW region</li><li>Experience in retail or eCommerce is highly advantageous</li></ul><p><strong>Apply today!</strong></p><p>Applications will be accepted by submitting your CV directly via email to <strong>Lewis Parker </strong>on <a href="mailto:[email protected]">[email protected]</a></p><p>Please note that due to the large numbers of responses expected, it may be difficult to respond with a personal message to every application.</p><p>Reference Number: 60350-0013415421 </p><p>This is an on-site position.</p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/TGV3aXMuUGFya2VyLjI4NjQ4LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
  • 2026-04-09T03:31:37Z
Manager, Student Complaints
  • Ultimo, New South Wales
  • remote
  • Contract/Temporary
  • 60 - 70 AUD / Hourly
  • <p><strong>Company: </strong></p><p>Our client is a leading globally recognised institution known for its strong focus on innovation, collaboration, and real-world impact. It fosters a dynamic and inclusive environment where research and industry partnerships drive meaningful outcomes and support the development of future-focused careers. Committed to sustainability and positive social change, the organisation connects people, ideas, and resources to address complex global challenges.</p><p> </p><p><strong>The role: </strong></p><ul><li>Lead and manage end-to-end complaints processes, ensuring timely and consistent case handling</li><li>Triage and assess incoming matters, determining appropriate actions and pathways</li><li>Conduct investigations, gathering evidence and stakeholder perspectives to inform outcomes</li><li>Make fair, balanced decisions and resolve complaints, including complex or sensitive cases</li><li>Maintain clear and consistent communication with stakeholders throughout the process</li><li>Drive continuous improvement by identifying trends and recommending process or policy changes</li><li>Ensure compliance with all relevant regulatory, policy, and governance requirements</li><li>Maintain accurate records, data, and reporting, including regular and annual reporting outputs</li><li>Build strong internal and external relationships, including collaboration across teams and sectors</li><li>Lead, coach, and support staff while managing projects, resources, and competing priorities</li></ul><p> </p><p><strong>About you: </strong></p><p>To be successful in this role, you will have:</p><ul><li>Proven leadership experience managing teams and delivering an effective complaints or case management function</li><li>Strong communication and stakeholder engagement skills, with the ability to influence across all levels</li><li>Strategic thinker with a proactive approach to problem-solving and continuous improvement</li><li>High attention to detail, with sound judgement and the ability to manage competing priorities</li><li>Demonstrated experience interpreting and applying policies and procedures</li><li>Highly organised, with the ability to manage workflows and meet deadlines</li><li>Strong systems skills, including reporting, data analysis, and use of standard office tools</li><li>Solid understanding of complaints management frameworks and best practice</li><li>Experience handling complex or sensitive matters and resolving issues effectively</li><li>Relevant tertiary qualification or equivalent experience (legal or counselling background advantageous)</li></ul><p> </p><p><strong>What's on offer: </strong></p><ul><li>Hybrid working</li><li>Friendly tight knit office environment</li></ul><p><strong> </strong></p><p>Reference Number: <a href="https://rh--c.vf.force.com/a1GVT000006rYBN">06800-0013428253</a></p><p> </p><p>This is an hybrid position.</p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/a2ltYmVybGV5LmxhbmdldmFkLjk1MTcwLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
  • 2026-04-29T00:55:58Z
Part Time Admin Assistant
  • Prestons, New South Wales
  • remote
  • Contract/Temporary
  • 35 - 40 AUD / Hourly
  • <p><strong>Company: </strong></p><p>Our client is an Australian-owned manufacturer specialising customised material solutions. Supporting multiple industries including automotive, construction and medical, the business is known for its innovation, technical expertise and tailored approach to product development. Our client is looking for a strong administrative all rounder to supportive business operations on a part time basis.</p><p> </p><p><strong>The role: General administration support:</strong></p><ul><li>Formatting documents, reports and agenda's</li><li>Project tidying digital filing and folders</li><li>Liaising with internal teams, clients, and external vendors</li><li>Coles orders</li><li>Stationary orders</li><li>Mail</li><li>General office coordination to ensure smooth day to day operations</li></ul><p> </p><p><strong>About you: </strong></p><p>To be successful in this role, you will have:</p><ul><li>Proven experience in an Office Manager or administrative or operational role</li><li>Strong organisational skills with the ability to multitask and prioritise effectively</li><li>Excellent communication and interpersonal skills</li><li>Confident working autonomously and taking initiative</li><li>Confident with MS suite and general computer literacy</li></ul><p> </p><p><strong>What's on offer: </strong></p><ul><li>Part time hours</li><li>Friendly office environment</li></ul><p> </p><p><strong>This is an in office position</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/a2ltYmVybGV5LmxhbmdldmFkLjg1MzczLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
  • 2026-04-01T06:25:14Z
Azure Data Engineer
  • Mascot, New South Wales
  • remote
  • Permanent placement
  • 140000 - 160000 AUD / Yearly
  • <table width="680"><tbody><tr><td width="507"><p>We are currently looking for an Azure Data Engineer to support strategic objectives by improving how the business uses data.</p><p>The role combines hands-on Azure data engineering, technical leadership, and vendor management. With deep expertise in Azure Data Factory (ADF), the role leads enterprise data integration across Azure Synapse Analytics - defining requirements, guiding vendor delivery, and building critical components of the data platform.</p><p> </p><p><strong>Skill set / Experience needed:</strong></p><ul><li>Minimum seven years' experience supporting data platforms and data warehouse/BI solutions (data engineering, integration, and dashboards).</li><li>Tertiary qualification in Computer Science, Data Science, Information Technology, Information Systems, or a related field.</li><li>Strong stakeholder management skills, including prioritising work and managing SME and senior leader expectations.</li><li>Extensive hands‑on experience with Azure Data Factory (ADF).</li><li>Strong experience delivering data integration solutions on Azure Synapse Analytics.</li><li>Working knowledge of Microsoft Fabric (Pipelines, Dataflows Gen2, Lakehouse, Warehouse).</li><li>Proven experience managing external data engineering vendors and delivery outcomes.</li><li>Ability to write high-quality technical requirements and solution designs.</li><li>Strong SQL skills and solid understanding of data warehousing principles.</li><li>Experience with Azure Data Lake Storage Gen2 and Azure Blob Storage.</li><li>Strong understanding of ETL/ELT, data lakes, Medallion architecture, and data warehousing principles (dimensional modelling, data quality, and governance).</li><li>Hands-on experience with BI and reporting tools (Power BI).</li><li>High self-motivation and ability to work hands-on and independently when required.</li><li>Current driver's licence and access to a vehicle.</li></ul><p> </p><p><strong>Highly Desirable:</strong></p><ul><li>Python and/or PySpark for data transformation and validation.</li><li>Experience implementing CI/CD for data platforms (Azure DevOps / Git).</li><li>Demonstrable experience migrating SSIS workloads to Azure Synapse and/or Microsoft Fabric</li></ul><p> </p><p>This role is a permanent position and is in office 4 days a week.</p><p><br /> The client site is not based near public transport, so you must also have your own mode of transport.</p><p> </p><p><em>Reference Number: </em>06800-0013407993</p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/bWFyay5iZW5uZXR0LjU4NTYxLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
  • 2026-04-17T00:58:41Z