<table width="680"><tbody><tr><td width="552"><p><strong>Level 1/2 Desktop Support Engineer - Retail </strong></p><p>We're looking for a hands-on Level 1/2 Desktop Support Engineer to join a fast-paced environment. This is a highly on-site role focused on keeping warehouse and end-user technology running smoothly across hardware, devices, and basic network infrastructure.</p><p>This role suits someone who enjoys being on the floor, troubleshooting in real time, and supporting operational teams in a high-volume environment.</p><p><strong> </strong></p><p><strong>What you'll be doing</strong></p><ul><li>Providing Level 1/2 desktop and end-user support to warehouse and office staff</li><li>Troubleshooting hardware including desktops, laptops, scanners, printers, label printers, kiosks, and handheld devices</li><li>Supporting warehouse technology such as RF scanners, POS peripherals, and conveyor-related systems (IT support side)</li><li>Building, imaging, deploying, and replacing devices, including asset management</li><li>Assisting with basic network troubleshooting (connectivity issues, switches, patching, cabling, Wi-Fi access points)</li><li>Working with central IT teams and vendors to escalate and resolve issues</li><li>Supporting Microsoft environments (Windows 10/11, Active Directory, Microsoft 365)</li><li>Managing incidents and service requests through a ticketing system, ensuring SLAs are met</li><li>Providing on-site support for warehouse moves, changes, and operational upgrades</li><li>Documenting fixes, processes, and recurring issues</li></ul><p><strong><br /> What we're looking for</strong></p><ul><li>Experience in a Level 1/2 Desktop Support or IT Support role</li><li>Strong hands-on hardware support experience, ideally in a warehouse, retail, or operational environment</li><li>Exposure to basic networking (switches, patch panels, cabling, Wi-Fi troubleshooting)</li><li>Solid knowledge of Windows 10/11, Microsoft 365, and Active Directory</li><li>Experience supporting printers, scanners, and mobile or handheld devices</li><li>Comfortable working in a physical, fast-moving warehouse environment</li><li>Strong communication skills and confidence supporting non-technical users</li><li>Ability to work independently on-site and prioritise issues in a high-volume setting</li></ul><p><strong><br /> Nice to have</strong></p><ul><li>Experience in retail, logistics, or fulfilment centres</li><li>Exposure to ITIL processes and ticketing systems</li><li>Basic understanding of VLANs, DHCP, or network monitoring tools</li></ul><p> </p><p> </p></td></tr></tbody></table><p><br /> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/RW1pbGkuUGV0cnVzZXZpYy4zMTkxNi4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
<p><strong><span style="text-decoration: underline;">THE COMPANY</span></strong></p><p> </p><p>This company is a global security technology firm who develop innovative solutions used by enterprise customers around the world. </p><p> </p><p><strong><span style="text-decoration: underline;">ROLE SNAPSHOT: </span></strong></p><p> </p><p>System Administrator / Desktop Support role focusing on the support & management of the company's internal network systems infrastructure + IT to 30-40 end users.</p><p> </p><p>It's a 'non-standard role' where you'll work alongside a global IT team to support IT in Australia + assist with other regions.</p><p> </p><p>Full time in-office role with free parking.</p><p> </p><p><strong>Responsibilities include: </strong></p><ul><li>Break/fix Desktop Support for internal users - laptops, Windows 11, Microsoft 365 (Teams, OneDrive SharePoint, Outlook), printers, mobile phones etc.</li><li>Administer, monitor, and manage internal network systems infrastructure - Windows/Linux servers, AD, DNS/DHCP, VMware, storage/backup solutions, FortiGate networking, VPN, wireless access points etc.</li><li>Assisting in delivering local IT projects.</li><li>Identify opportunities for automation and process improvement.</li><li>Communication with senior stakeholders to understand and address IT pain points and think outside the box to develop innovative IT solutions to fix business problems.</li><li>IT Security - coordinating with security teams to investigate & respond to cybersecurity incidents, CrowdStrike management, manage MFA, patching, security hardening etc).</li></ul><p> </p><p><strong><span style="text-decoration: underline;">REQUIRED EXPERIENCE / BACKGROUND / KNOWLEDGE</span></strong></p><p> </p><p>Suitable for a hands-on System Administrator / Desktop Support professional with on-prem and cloud experience who enjoys a broad/varied role.</p><p> </p><p><strong>The following is required: </strong></p><ul><li>Proven experience with the administration & support of on-prem infrastructure (Windows server, VM's, storage, networking etc).</li><li>Background providing in-person IT Support for desktop hardware/software for end users.</li><li>Self-starter capable of working independently, managing their own priorities, and making decisions with minimal supervision.</li><li>Display a clear ability for self-learning and proactively 'thinking outside the box' to problem solve. </li><li>Show logical and competent technical troubleshooting and problem-solving skills.</li><li><span style="text-decoration: underline;">Able to work full time in the office</span>.</li></ul><p> </p><p> </p><p><strong>This is a full-time permanent role located in Macquarie Park (full time in office) and is offering $90,000 - $100,000 (plus super) - depending on experience<em>.</em></strong></p><p> </p><p> </p><p>Reference Number: 06800-0013396314</p><p> </p><p>This is an on-site position.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjUwODk5LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
