<p><strong>The Company</strong></p><p> </p><p>Our client is an established leader in their industry who are looking for someone to join their team initially on a two month contract. You will be providing first level support to end users.</p><p> </p><p><strong>The Role</strong></p><p><strong> </strong></p><p>As a Helpdesk Support Analyst you will demonstrate a personable, flexible, and can-do attitude with the ability to work well under pressure. You will provide exceptional technical support to end users. Above all you have great customer service skills and you provide a professional approach that customers will remember you for.</p><p> </p><p><strong>Your Skills & Experience</strong></p><p><strong> </strong></p><ul><li>Experience with dealing with end users</li><li>Experience within a corporate environment</li><li>Ability to deal with high volume tickets</li><li>Ability to problem solve and learn on the job</li><li>Exceptional communication skills</li></ul><p> </p><p><strong>About you</strong></p><p> </p><p>You are a "people person" with a genuine passion for helping others. Even better, you know when to skip the tech talk, and can comfortably explain complex IT solutions to customers without an IT background. Combine this with your brilliant technical insights and previous experience working on a helpdesk or IT support, and you are the perfect package our client is looking for.</p><p> </p><p><strong>What's on offer?</strong></p><p> </p><ul><li>A fast-paced environment with an inclusive and diverse culture coupled with an awesome team spirit.</li></ul><p> </p><p>Robert Half Ltd is committed to equal opportunity and we value diversity at our company. We do not discriminate on the basis of categories protected under local law.<br /> </p><p> </p><p class="pageDescription">06810-0013389891AS</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/YWFyb24uc3RhdW50b24uMzg5NzUuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong>About the Company</strong></p><p>Our client is a well-established and values-driven Managed Service Provider known for delivering high-quality IT solutions to a diverse client base. With a strong focus on collaboration, innovation, and professional development, they offer a supportive environment where engineers can thrive and make a meaningful impact.</p><p><strong>About the Role</strong></p><p>An exciting opportunity exists for an experienced Senior Systems Engineer to join a high-performing team. This hands-on role involves scoping, designing, and implementing infrastructure and cloud projects while acting as a senior escalation point for complex technical issues.</p><p>Working across Microsoft Azure, Microsoft 365, and networking technologies, you will combine deep technical expertise with strong customer engagement and pre-sales support.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide pre-sales technical support across Azure, Microsoft 365, and networking solutions.</li><li>Lead the design and delivery of infrastructure and cloud projects.</li><li>Act as the senior escalation point for complex support issues, including major incidents, problem, and change management.</li><li>Support and enhance Service Delivery processes, driving continuous improvement.</li><li>Collaborate with internal teams and clients to ensure successful project outcomes and high customer satisfaction.</li><li>Produce clear and comprehensive technical documentation.</li></ul><p><strong>Skills & Experience</strong></p><p><strong>Essential:</strong></p><ul><li>Minimum 5+ years' experience in a similar role within a Managed Service Provider (MSP).</li><li>Proven experience delivering Azure and Microsoft 365 cloud migrations.</li><li>Strong background in systems and network design, including security best practices.</li><li>Excellent communication and stakeholder management skills.</li></ul><p><strong>Technical Expertise:</strong></p><ul><li>Microsoft Azure (including IaaS)</li><li>Microsoft 365 and Intune</li><li>Windows Server, Active Directory, and Group Policy</li><li>Networking: switching, routing, firewalls, and VPNs</li><li>Backup solutions: Veeam and Azure Backup</li><li>Storage technologies: SAN, NAS, and DAS</li></ul><p><strong>What's on Offer</strong></p><ul><li>Opportunity to join a collaborative and values-driven organisation.</li><li>Exposure to diverse and technically challenging projects.</li><li>Strong emphasis on professional development and certifications.</li><li>Supportive team culture with opportunities for career progression.</li><li>Competitive salary package commensurate with experience.</li></ul><p><strong>How to Apply</strong></p><p>If you're a customer-focused Senior Systems Engineer looking to take the next step in your career, we'd love to hear from you. Click the 'Apply' button to submit your application today.</p><p><strong>This is a hybrid position.</strong></p><h2 class="pageDescription"><span style="font-size: 8pt;">06810-0013393614 TW</span></h2><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/VGhvbWFzLldhcmQuNzM1NTcuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong>About the Company</strong></p><p>Our client is an impressively growing Managed Service Provider known for delivering high-quality IT solutions to a diverse client base. With a strong focus on collaboration, innovation, and professional development, they offer a supportive environment where engineers can thrive.</p><p><strong>About the Role</strong></p><p>An exciting opportunity exists for an experienced Senior Systems Engineer to join a high-performing team. This role involves designing and implementing infrastructure and cloud projects while acting as a senior escalation point for complex technical issues.</p><p>Working across Microsoft Azure, Microsoft 365, and networking technologies, you will combine deep technical expertise with strong customer engagement.</p><p><strong>Key Responsibilities</strong></p><ul><li>Act as the final escalation point (L3) for complex infrastructure, cloud, and networking issues</li><li>Perform deep-dive troubleshooting and root cause analysis across multi-tenant environments</li><li>Own and optimise core platforms across Windows, Azure, M365, and virtualisation</li><li>Lead maintenance, upgrades, and lifecycle planning of systems</li><li>Work closely with vendors and third parties to resolve critical incidents</li><li>Deliver project engineering (design, implementation, migrations, upgrades)</li><li>Support service transition into BAU and ongoing operational governance</li><li>Engage with customers, contributing to service reviews and continuous improvement</li></ul><p><strong>Skills & Experience</strong></p><p><strong>Essential:</strong></p><ul><li>Extensive experience delivering complex IT solutions</li><li>Proven experience delivering Azure and Microsoft 365 cloud migrations.</li><li>Strong background in systems and network design, including security best practices.</li><li>Excellent communication and stakeholder management skills.</li></ul><p><strong>Technical Expertise:</strong></p><ul><li>Microsoft Azure (including IaaS)</li><li>Microsoft 365 and Intune</li><li>Windows Server, Active Directory, and Group Policy</li><li>Backup solutions: Veeam and Azure Backup</li><li>Storage technologies: SAN, NAS, and DAS</li></ul><p><strong>What's on Offer</strong></p><ul><li>Opportunity to join a collaborative and values-driven organisation.</li><li>Exposure to diverse and technically challenging projects.</li><li>Strong emphasis on professional development and certifications.</li><li>Supportive team culture with opportunities for career progression.</li><li>Competitive salary package commensurate with experience.</li></ul><p><strong>How to Apply</strong></p><p>If you're a customer-focused Senior Systems Engineer looking to take the next step in your career, we'd love to hear from you. Click the 'Apply' button to submit your application today.</p><p><strong><strong>This is a hybrid position.</strong></strong></p><p> </p><h2 class="pageDescription"><span style="font-size: 8pt;">06810-0013424746TW</span></h2><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/VGhvbWFzLldhcmQuMjQyODMuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong><span style="text-decoration: underline;">About the Role</span></strong></p><p>We are seeking an experienced Senior Aruba Network Engineer to join a high-performing technology team delivering enterprise-scale network solutions. This role is ideal for a specialist with deep expertise in HPE Aruba technologies who thrives on designing, deploying, and optimising secure and scalable campus and wireless networks.</p><p>You will play a key role in leading Aruba implementations, providing technical leadership, and ensuring best-practice network architecture across a complex environment.</p><p><strong><span style="text-decoration: underline;">Key Responsibilities</span></strong></p><ul><li>Design, deploy, and support HPE Aruba networking solutions across wireless and campus environments.</li><li>Lead end-to-end implementations, including greenfield deployments, network refreshes, and migrations.</li><li>Configure and manage Aruba CX switching, wireless and Aruba Central.</li><li>Implement Aruba ClearPass for Network Access Control (NAC)</li><li>Provide Level 3 support and troubleshooting for complex network issues.</li><li>Develop high-level and low-level design documentation (HLD/LLD).</li><li>Collaborate with stakeholders to deliver secure, scalable, and high-performing network solutions.</li><li>Mentor junior engineers and contribute to technical standards and governance.</li></ul><p><strong><strong><span style="text-decoration: underline;">Ensure solutions align with security and compliance best practices.</span></strong></strong></p><p> </p><p><strong><span style="text-decoration: underline;">Required Skills & Experience</span></strong></p><ul><li>Proven experience as a Senior Network Engineer with a strong focus on HPE Aruba technologies.</li><li>Demonstrated success in multiple Aruba deployments within enterprise or multi-site environments.</li><li>Hands-on expertise with:</li><ul><li>Aruba CX Switching</li><li>Aruba Wireless </li><li>Aruba Central</li><li>Aruba ClearPass (NAC)</li></ul><li>Strong knowledge of LAN/WAN, routing and switching (OSPF, BGP, VLANs, VRFs).</li><li>Experience producing HLD and LLD documentation.</li><li>Excellent troubleshooting and stakeholder engagement skills.</li></ul><p><strong><span style="text-decoration: underline;">About You</span></strong></p><ul><li>A proactive and solutions-focused engineer with strong attention to detail.</li><li>Comfortable working both independently and collaboratively.</li><li>Excellent communication skills with the ability to engage technical and non-technical stakeholders.</li></ul><p><strong><strong><span style="text-decoration: underline;">Passionate about emerging networking technologies and continuous improvement.</span></strong></strong></p><p><strong><span style="text-decoration: underline;">Why Join?</span></strong></p><ul><li>Work on enterprise-scale Aruba environments and cutting-edge networking technologies.</li><li>Opportunity to lead major transformation and deployment projects.</li><li>Supportive and collaborative team culture.</li><li>Flexible working arrangements.</li></ul><p><strong><span style="text-decoration: underline;">How to Apply</span></strong></p><p>If you're a seasoned Senior Aruba Engineer looking to take the next step in your career, we'd love to hear from you. Click Apply Now or reach out for a confidential discussion.</p><p><strong><span style="text-decoration: underline;"><strong>This is a hybrid position.</strong></span></strong></p><h2 class="pageDescription"><span style="font-size: 8pt;">06810-0013418719 TW</span></h2><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/VGhvbWFzLldhcmQuMTI2MTYuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong>Overview</strong></p><p>Our IT services, specialising in MSP, MSSP, and project implementation, is expanding rapidly. We need a Business Systems & Automation Manager to oversee our operations. As an organisation with 50% internal growth over the last 12 months, we're looking to continue our growth trajectory and improve ongoing services and systems throughout. </p><p>This is a newly created role responsible for ensuring our platforms, workflows, and data are accurate, efficient, and scalable. The successful candidate will both design and implement system and process improvements, with a strong focus on operational efficiency, billing accuracy, and automation.</p><p>This is not a support, project, or people management role. It is a builder-owner position where you will be deeply involved in the configuration, clean-up, and hands-on optimisation, while being accountable for long-term outcomes. </p><p> </p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Own and optimise ConnectWise Manage workflows, SLAs, billing rules, and integrations</li><li>Build and deploy automations to reduce manual effort and boost technician productivity</li><li>Develop dashboards and reports translating SLA, utilisation, and profitability data into insights</li><li>Document and standardise processes, driving compliance and best practice adoption</li><li>Audit billing, minimise leakage, and identify revenue and efficiency opportunities</li><li>Lead ConnectWise stabilisation then transition to ongoing optimisation and governance</li><li>Collaborate across Service Delivery, Finance, and Technical teams</li><li>Deliver measurable ITSM improvements across Incident, Problem, and Change Management<br /> </li></ul><p><strong>Key Skills</strong></p><ul><li>5+ years MSP business systems or PSA/RMM administration</li><li>Advanced ConnectWise Manage workflows, billing, automation</li><li>Track record of system transformation with measurable outcomes</li><li>Reporting, integrations, and data-driven insights</li><li>Detail-oriented, self-directed, process-driven</li><li>Bridges technical and non-technical stakeholders</li></ul><p> </p><p><strong>What Success Looks Like</strong></p><ul><li>Months 1 - 6: Stabilised ConnectWise, clean data, improved billing accuracy</li><li>Ongoing: Measurable gains in efficiency, profitability, reporting adoption, and scalability</li><li>Role evolves from fixing deficiencies to continuously optimising how the business runs<br /> </li></ul><p><strong>What We Offer</strong></p><ul><li>Competitive salary with performance incentives</li><li>High-impact role in a fast-growing specialist MSP</li><li>Flexible/hybrid/remote working arrangements</li><li>Professional development in PSA, automation, and process excellence</li></ul><p> </p><p><strong>Apply Today</strong></p><p>Please send your resume by clicking on the apply button.</p><p>Reference Number: 06810-0013424165 - PJ</p><p><strong>This is a hybrid</strong> <strong>position.</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/cGhpbGlwLmpvbmVzLjk5MjQ4LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
