<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>This organisation is a well-established public sector body based in Melbourne delivering essential services to a large and diverse community. They are currently progressing a multi-year digital transformation centred around the One Council and Tech One platform, with a strong focus on optimisation, efficiency, and improving user experience. Known for a collaborative and flexible working culture, they offer the opportunity to work on meaningful projects that have a direct impact on both internal operations and the wider community.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p>This role sits within a digital transformation team focused on enhancing and optimising a TechnologyOne OneCouncil (CiA) platform. A large-scale, enterprise system supporting core business functions across multiple service areas. You'll take ownership of a pipeline of improvement initiatives, working closely with stakeholders to identify opportunities, define requirements, and deliver practical solutions.</p><p>It's a hands-on position suited to someone who enjoys being close to the detail, combining business analysis with delivery responsibility, and playing a key role in driving efficiencies, improving processes, and supporting ongoing system evolution.</p><p> </p><p><span style="text-decoration: underline;"><strong>Key responsibilities include:</strong></span></p><ul><li>Leading end-to-end optimisation initiatives across the TechnologyOne OneCouncil platform</li><li>Engaging stakeholders to gather requirements and prioritise improvements</li><li>Translating business needs into clear, actionable technical solutions</li><li>Working closely with internal teams and TechnologyOne/external vendors</li><li>Supporting testing, implementation, and continuous improvement activities</li><li>Acting as a key link between business users and technical teams</li></ul><p> </p><p>This is ideal for someone who enjoys variety, ownership, and making tangible impact to the local community through incremental but meaningful change.</p><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><p>You're a hands-on Business Analyst who enjoys getting into the detail and owning delivery, not just gathering requirements. You're comfortable operating across both BA and project delivery responsibilities and thrive in environments where you can drive tangible improvements rather than large-scale greenfield change.</p><p>You bring a collaborative, down-to-earth approach and are confident working closely with both technical teams and business stakeholders to get things done.</p><p>We're looking for:</p><ul><li>Proven experience working with TechnologyOne OneCouncil (CiA)</li><li>Strong background in business analysis with end-to-end delivery ownership</li><li>Comfortable being hands-on and "on the tools"</li><li>Experience within local or state government environments (highly regarded)</li><li>Strong stakeholder engagement and communication skills</li><li>Ability to translate complex requirements into practical, workable solutions</li><li>Experience working in Agile / Scrum environments</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p> </p><p><em>Reference Number: 06810-0013355627</em></p><h4><strong>This is a hybrid position.</strong></h4><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/ZnJhbmtsaW4uYnJvd24uNjU1ODMuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p>We're working with a high-growth investment and lending platform to hire a Senior Business Analyst to support the evolution of its core systems.</p><p>This is a strong opportunity for someone who wants to move beyond large, siloed environments and get closer to credit decisioning, deal flow, and platform ownership.</p><p> </p><p><strong>The Role</strong></p><p>You'll operate at the intersection of technology, credit, and operations, playing a key role in delivering enhancements across critical lending and investor platforms.</p><p>Key responsibilities include:</p><ul><li>Partnering closely with broad range of senior stakeholders across operations to understand and improve workflows</li><li>Supporting enhancements across loan origination, credit decisioning and loan management systems</li><li>Leading end-to-end business analysis across requirements, solution design, testing and delivery</li><li>Mapping and optimising end-to-end lending processes</li><li>Producing high-quality artefacts including user stories, acceptance criteria, and process documentation</li><li>Driving UAT and ensuring solutions are aligned with business needs</li><li>Leveraging tools such as Copilot / AI tools to improve efficiency and quality of outputs</li></ul><p> </p><p><strong>What We're Looking For</strong></p><p>This is a specialist BA role - we're looking for experience within lending, credit, or financial services environments.</p><p>You'll bring:</p><ul><li>~7+ years Business Analysis experience within financial services</li><li>Proven experience working with a range of stakeholders in credit, loa</li><li>Strong capability across:</li><ul><li>Requirements gathering & documentation</li><li>Process mapping (end-to-end)</li><li>Stakeholder engagement across business & technology</li></ul><li>Experience delivering platform or system transformation initiatives</li></ul><p>Nice to have:</p><ul><li>Exposure to property, private credit, or investment environments</li><li>Experience using AI-enabled tools within delivery</li></ul><p> </p><p><strong>Why Consider This Role</strong></p><ul><li><strong>Closer to decision-making</strong> - work directly with cross-functional teams</li><li><strong>Direct impact</strong> - influence how systems support deal flow and credit decisions</li><li><strong>More Ownership</strong> - less bureaucracy vs large enterprise environments</li></ul><p> </p><p><strong>Who This Suits</strong></p><p>This role will suit someone who has demonstrated key experience in leading the analysis and development of workstreams and has experience working in:</p><ul><li>Non-bank lenders or private credit platforms</li><li>Banking (commercial / business lending transformation teams)</li><li>Consulting (financial services / lending system implementations)</li></ul><p> </p><p>Job reference: 06810-0013420382</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/U2Vhbi5HcmFubmVsbC4zNzY0MC4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
<p><strong>The Company</strong></p><p> </p><p>Our client is an established leader in their industry who are looking for someone to join their team initially on a two month contract. You will be providing first level support to end users.</p><p> </p><p><strong>The Role</strong></p><p><strong> </strong></p><p>As a Helpdesk Support Analyst you will demonstrate a personable, flexible, and can-do attitude with the ability to work well under pressure. You will provide exceptional technical support to end users. Above all you have great customer service skills and you provide a professional approach that customers will remember you for.</p><p> </p><p><strong>Your Skills & Experience</strong></p><p><strong> </strong></p><ul><li>Experience with dealing with end users</li><li>Experience within a corporate environment</li><li>Ability to deal with high volume tickets</li><li>Ability to problem solve and learn on the job</li><li>Exceptional communication skills</li></ul><p> </p><p><strong>About you</strong></p><p> </p><p>You are a "people person" with a genuine passion for helping others. Even better, you know when to skip the tech talk, and can comfortably explain complex IT solutions to customers without an IT background. Combine this with your brilliant technical insights and previous experience working on a helpdesk or IT support, and you are the perfect package our client is looking for.</p><p> </p><p><strong>What's on offer?</strong></p><p> </p><ul><li>A fast-paced environment with an inclusive and diverse culture coupled with an awesome team spirit.</li></ul><p> </p><p>Robert Half Ltd is committed to equal opportunity and we value diversity at our company. We do not discriminate on the basis of categories protected under local law.<br /> </p><p> </p><p class="pageDescription">06810-0013389891AS</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/YWFyb24uc3RhdW50b24uMzg5NzUuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
