<table width="680"><tbody><tr><td width="507"><p><strong>About the Organisation</strong></p><p>This organisation delivers essential services to a diverse and growing community and is committed to fostering a collaborative, innovative, and high-performing workplace. With a strong focus on sustainability, service excellence, and digital transformation, the organisation continues to evolve to meet the needs of its stakeholders.</p><p><strong>The Opportunity</strong></p><p>An experienced ICT leader is sought to oversee the strategic direction, operational performance, and continuous improvement of technology services. This role plays a key part in enabling organisational outcomes through secure, reliable, and forward-thinking digital solutions.</p><p>You will partner with senior leadership to ensure technology capabilities align with strategic priorities, while driving innovation, resilience, and efficiency across the organisation.</p><p><strong>Key Responsibilities</strong></p><p><strong>Strategic & Business Leadership</strong></p><ul><li>Contribute to organisational planning and long-term strategic direction</li><li>Provide expert technology advice to senior stakeholders</li><li>Establish and monitor performance metrics to evaluate service delivery and outcomes</li><li>Lead the development and ongoing refinement of ICT strategies, frameworks, and policies</li><li>Oversee departmental budgeting, forecasting, and financial performance</li></ul><p><strong>People Leadership</strong></p><ul><li>Lead, coach, and develop a high-performing ICT team</li><li>Translate strategic priorities into clear operational objectives</li><li>Foster a culture of continuous improvement, collaboration, and accountability</li><li>Support staff through change, transformation, and innovation initiatives</li></ul><p><strong>Technology & Operations</strong></p><ul><li>Oversee all ICT functions, including infrastructure, applications, networks, and communications systems</li><li>Ensure effective management of enterprise systems, platforms, and digital services</li><li>Evaluate and implement technology solutions aligned with evolving business needs</li><li>Maintain strong cyber security controls, governance, and risk management practices</li><li>Lead disaster recovery and business continuity planning within the ICT environment</li><li>Oversee digital platforms, including web and internal systems, to ensure usability and performance</li><li>Ensure delivery of responsive and effective ICT support services across the organisation</li></ul><p><strong>Governance & Compliance</strong></p><ul><li>Ensure adherence to relevant legislation, policies, and regulatory requirements</li><li>Promote safe, inclusive, and respectful workplaces</li><li>Support continuous improvement of systems, processes, and service delivery</li><li>Manage vendor relationships, procurement processes, and contracts</li></ul><p><strong>About You</strong></p><p><strong>Skills</strong></p><ul><li>Strong communication skills with the ability to influence and advise diverse stakeholders</li><li>Excellent organisational and leadership capability across both strategic and operational domains</li><li>Highly developed interpersonal skills with the ability to build effective relationships</li><li>Analytical mindset with the ability to translate insights into actionable outcomes</li><li>Experience leveraging digital tools to improve reporting, automation, and efficiency</li></ul><p><strong>Knowledge</strong></p><ul><li>Broad understanding of organisational management including planning, finance, and risk</li><li>Contemporary ICT practices including cloud services, mobility, and collaboration platforms</li><li>Cyber security, data governance, and privacy frameworks</li><li>ICT governance models, standards, and risk methodologies</li><li>Business continuity and disaster recovery principles</li><li>Project and program management methodologies</li></ul><p><strong>Experience</strong></p><ul><li>Demonstrated experience leading ICT strategy and delivery in a complex environment</li><li>Proven ability managing enterprise systems, infrastructure, and digital platforms</li><li>Experience implementing cyber security and risk mitigation frameworks</li><li>Strong leadership experience managing teams and driving performance</li><li>Track record delivering strategic and operational initiatives</li><li>Experience managing budgets, vendors, and procurement processes</li></ul><p><strong>Qualifications</strong></p><ul><li>Tertiary qualifications in Information Technology, Computer Science, or related discipline (or equivalent experience)</li><li>Postgraduate qualifications in business or leadership (or working towards) are desirable</li><li>Current driver's licence</li><li>Ability to obtain a National Police Clearance</li></ul><p><strong>Key Stakeholders</strong></p><ul><li>Senior Leadership Team</li><li>Internal business units</li><li>External vendors and service providers</li></ul><p><strong>Why Apply?</strong></p><p>This is an opportunity to take ownership of a critical function within a forward-thinking organisation and drive meaningful impact through technology leadership, innovation, and strategic alignment.</p><p><strong><em> </em></strong></p><p><strong><em> </em></strong></p><h4><strong>This is a </strong>hybrid <strong>position.</strong></h4></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/c2FyYWguc3RlaW5ob2ZmLjczNjE5LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<table width="680"><tbody><tr><td width="507"><p>We are seeking a highly skilled and motivated Level 2 IT Support Specialist to join a dynamic IT team. Your role will be working onsite and being responsible for providing technical assistance and support to end-users, resolving hardware and software issues, and escalating complex problems to higher-level support when necessary. The Level 2 IT Support Specialist will play a crucial role in maintaining the overall efficiency and productivity of the organization's IT infrastructure.</p><p><br /> To be successful you will be a friendly and engaging team member with demonstrated experience working in IT support. In this busy role, you will be part of a small growing team of Service and Support professionals who are remotely based, you will be self-motivated, organised, and have the ability of working independently using tools to collaborate with your colleagues.<br /><br /> <strong>Key Responsibilities:</strong></p><ul><li>Providing onsite and remote based IT helpdesk support of staff and vendors to resolve any issues, requests, and incidents.</li><li>Provide End User Support (Level 1 and Level 2)</li><li>Resolve incidents assigned to you in a timely manner ensuring customer service and client outcomes are paramount.</li><li>Serve as a point of escalation for technical issues that require Level 2 support.</li><li>Work with other IT departments and external vendors to identify and implement solutions to technical issues and system outages.</li><li>Develop and maintain knowledge base articles and support documentation to aid in the resolution of technical issues.</li><li>Ensure compliance with IT policies, procedures, and security standards.</li></ul><p><strong>Qualifications:</strong></p><ul><li>3-5 years of experience in IT support, with at least 1 year of experience in a level 2 based role.</li><li>Knowledge of IT service management frameworks such as ITIL.</li><li>Strong technical troubleshooting skills and experience with common IT systems and software (MS Windows, M365, Office 365, Intune, SharePoint, Cloud apps,).</li><li>Excellent communication and interpersonal skills, with the ability to communicate complex technical issues to non-technical stakeholders.</li><li>Strong organizational and time management skills.</li></ul><p><br /> This is a full-time position with a competitive salary and benefits package. The Level 2 IT Support Specialist will report to the IT Infrastructure Manager and work closely with other IT departments to ensure the smooth operation of the organization's technical infrastructure. To be successful in this role you must possess a driver's license and the ability to work in Perth, WA, Australia.</p><p><strong><em> </em></strong></p><p> </p><h4><strong>This is a </strong>hybrid <strong>position.</strong></h4></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/c2FyYWguc3RlaW5ob2ZmLjA3MzQ2LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<table width="680"><tbody><tr><td width="507"><p><strong>About the Company</strong></p><p>A global technology organisation delivering scalable, cloud-based platforms to enterprise clients. The business operates in a high-availability, fast-paced environment, supporting critical systems and digital services across multiple regions.</p><p><strong>The Role</strong></p><p>This role is responsible for managing the delivery of services across key enterprise accounts, ensuring consistent performance, reliability, and continuous improvement across infrastructure and platform environments.</p><p>You will act as the bridge between clients and internal engineering teams, driving service quality, operational maturity, and long-term partnerships.</p><p><strong>Key Responsibilities</strong></p><ul><li>Own end-to-end service delivery for enterprise clients</li><li>Build strong relationships with senior stakeholders</li><li>Drive ITSM processes across incident, problem, and change management</li><li>Monitor and improve SLA and KPI performance</li><li>Lead service reviews, reporting, and governance forums</li><li>Identify opportunities to improve service delivery and operational efficiency</li><li>Coordinate cross-functional teams to resolve complex issues</li><li>Manage vendor performance and support commercial outcomes</li></ul><p><strong>About You</strong></p><ul><li>Experience managing enterprise clients in a technology, SaaS, or platform environment</li><li>Strong understanding of ITSM frameworks (ITIL preferred)</li><li>Background in infrastructure or platform service delivery</li><li>Ability to influence stakeholders and manage competing priorities</li><li>Strong communication and relationship-building skills</li><li>Commercial awareness with a customer-centric mindset</li></ul><p><strong>Why Apply?</strong></p><ul><li>Global, high-growth technology environment</li><li>Enterprise-facing role with real ownership</li><li>Opportunity to drive service improvements at scale</li></ul><p> </p><p><strong><em> </em></strong></p><p><strong><em> </em></strong></p><h4><strong>This is a </strong>hybrid <strong>position.</strong></h4></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/c2FyYWguc3RlaW5ob2ZmLjUzNDU3LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
