<p>We're inviting you to register now if you are a motivated, immediately available, proactive and efficient Administration Professional. We recruit for various roles across the Southeastern & Eastern Suburbs of Melbourne.</p><p>Could you start tomorrow?</p><p>Do you come with a remarkable knack for managing sales/purchase orders, handling inbound and outbound calls & emails, and expertise in end-to-end stakeholder management? If yes, then apply now!</p><p> </p><p><strong><span style="text-decoration: underline;">Key Responsibilities:</span></strong></p><ul><li>Process sales/ purchase orders, ensuring attention to detail and accurate data completion.</li><li>Handle incoming and outgoing calls, consulting professionally to queries and concerns.</li><li>Manage email communication in a shared inbox.</li><li>Exercise skilled stakeholder management, maintaining robust communication and relationships.</li><li>Navigate CRM & ERP systems proficiently, ensuring accurate data entry and management.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Minimum Requirements:</span></strong></p><ul><li>A minimum of 2 years of experience in the administration field.</li><li>Prior experience in customer service and stakeholder management.</li><li>Track record in efficiently handling telephone and email communication.</li><li>Proven proficiency in MS Excel, CRM & ERP Systems.</li><li>Excellent written and verbal communication skills.</li><li>Reliable and trustworthy.</li></ul><p>If you are keen to take the next step in your career and have the necessary skills and credentials, we want to hear from you!</p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button. For further information on current roles contact Hollie on 03 9239 8116.</p><p> </p><p><strong>Job Reference No:</strong></p><table><tbody><tr id="tr_jobref"><td>06830-0013042013</td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/aG9sbGllLnRob21zb24uNzkzMjMuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is an international business within the hotel industry.<br /> <br /> <br /><strong><span style="text-decoration: underline;">The Role</span></strong></p><ul><li>Provide support to B2B customers via phone and email</li><li>Assist with general enquiries, website issues, billing questions, procurement requests, and basic system troubleshooting</li><li>Troubleshoot and lodge support tickets through internal CRM and helpdesk systems</li><li>Support new customers during onboarding and help them understand processes and requirements</li><li>Review customer feedback and assist with follow-up actions</li><li>Maintain accurate customer records, reporting data, and documentation</li><li>Support the wider team with general administration, coordination tasks, and updates to customer-facing content</li><li>Assist with product updates, brand materials, signage requests, and reputation or customer experience activities</li><li>Contribute to delivering a positive customer experience across the network</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li>2+ years' experience in customer service or call centre roles</li><li>Must have experience in hotel, accommodation, or hospitality settings</li><li>Strong verbal and written communication skills</li><li>Confident handling complaints and resolving issues professionally</li><li>Tech-savvy and quick to learn new systems and processes</li><li>Positive, friendly, and customer-focused attitude</li><li>Empathetic and able to build rapport quickly</li><li>Proactive problem-solver with a willingness to assist</li><li>Patient, calm under pressure, and able to manage repetitive tasks</li><li>Comfortable working with KPIs and performance targets</li><li>Available to work on a rotating roster between 7am and 7pm</li><li>This is a permanent role due to start ASAP, successful candidates must hold PR or Australian citizenship<br /> </li></ul><p><strong><span style="text-decoration: underline;">Culture & Benefits</span></strong></p><ul><li>Growing company with strong long-term opportunities</li><li>Hybrid working environment (mix of office and home)</li><li>Fringe-of-CBD location with easy access to public transport</li><li>Supportive, collaborative team culture</li><li>Modern office space and welcoming work environment</li><li>Inclusive company values with opportunities for learning & development</li><li>Rotating roster between 7am and 7pm</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p> </p><p><strong><em>Reference Number: </em>06810-0013322088BS</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/YmVuLnNjaG9sZWZpZWxkLjY4NzMzLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is currently seeking an experienced Service Coordinator to join their fast-paced HVAC business on a temporary basis, with a strong view to permanency. This is an immediate start full time role, ideal for someone who can step in quickly and keep operations running smoothly.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p>This position is heavily focused on scheduling and coordination. You'll be the central link between customers and field technicians, ensuring jobs are booked, tracked, and completed efficiently.</p><p> </p><p><span style="text-decoration: underline;"><strong>Key Responsibilities</strong></span></p><ul><li>Coordinating and scheduling service technicians daily</li><li>Taking incoming service calls and booking jobs</li><li>Liaising closely with technicians to manage job progress and updates</li><li>Ordering materials and parts as required</li><li>Raising work orders and invoices</li><li>Managing a high-volume inbox and responding to enquiries promptly</li><li>Keeping service operations running smoothly and on schedule</li></ul><p> </p><p><span style="text-decoration: underline;"><strong>About You</strong></span></p><ul><li>Minimum 2 years' experience in a Service Coordinator or similar scheduling role</li><li>Experience within HVAC or a trade-based environment highly regarded</li><li>Able to work at pace and manage competing priorities</li><li>Strong communication skills, particularly when dealing with technicians</li><li>Highly organised with excellent attention to detail</li><li>Comfortable learning new systems (experience with AroFlo advantageous)</li><li>MUST be able to hit the ground running with minimal supervision</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button. For further information contact Hollie on (03) 9239 8116.</p><p><em>Reference Number: 06830-0013408102</em></p><h4><strong>This is an </strong>on-site <strong>position.</strong></h4><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/aG9sbGllLnRob21zb24uOTQzMDYuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
