<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is a reputable professional services firms, renowned for delivering strategic, commercially driven advice to a diverse portfolio of high-profile organisations, sophisticated private clients, and large family enterprises. With a national presence and an enviable reputation for excellence, the firm is regularly engaged in high-impact matters, major transactions, and complex commercial challenges.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p>Reporting directly to the CFO, the Financial Controller leads the firm's financial management and operational finance function. You will oversee all core accounting activities such as, financial reporting, budgeting, forecasting, compliance, payroll, working capital, trust accounting and financial analysis, whilst driving continuous improvement across systems, processes, and reporting frameworks.</p><p>This is both a hands-on and strategic leadership position. You will develop and mentor a high-performing finance team, provide commercially focused insights to senior stakeholders, and influence firm-wide decision-making within a dynamic, intellectually stimulating environment.</p><p><strong><span style="text-decoration: underline;">Key Responsibilities</span></strong></p><p>Leadership & Team Development</p><ul><li>Lead, mentor and develop a team of five, fostering a culture of collaboration, accountability and continuous improvement.</li><li>Set clear expectations aligned with the firm's financial goals and ensure the delivery of high-quality support to internal stakeholders.</li></ul><p>Management Accounting</p><ul><li>Deliver accurate monthly financial results and departmental P&Ls.</li><li>Partner with the CFO to drive insights into profitability, utilisation, recovery, matter performance and business drivers.</li><li>Lead annual budgeting, rolling forecasts and variance analysis, providing valuable commentary to senior stakeholders.</li><li>Support data-driven decision-making with actionable commercial insights.</li><li>Drive cost management initiatives and assess business cases for operational efficiency.</li></ul><p>Financial Accounting, Payroll & Compliance</p><ul><li>Oversee the preparation of annual financial statements and all external audit processes.</li><li>Manage statutory and tax compliance requirements, including BAS, FBT and associated reconciliations.</li><li>Supervise end-to-end payroll, including monthly processing, superannuation, adjustments and relevant tax obligations.</li><li>Prepare profit forecasts, tax reconciliations and professional services income calculations.</li><li>Produce accurate partner income and annual distribution statements.</li></ul><p>Projects, Systems & Process Improvement</p><ul><li>Contribute to finance, IT and cross-functional projects aimed at enhancing accuracy, efficiency and automation.</li><li>Identify and implement opportunities for process innovation within the finance function.</li><li>Document and embed best-practice financial processes across the organisation.</li></ul><p>Reporting & Insights</p><ul><li>Deliver high-quality financial reporting and tailored analysis for partners and senior leaders.</li><li>Lead benchmarking and survey reporting processes.</li><li>Provide clear, commercial commentary to support strategic decision-making.</li></ul><p>External Stakeholder & Relationship Management</p><ul><li>Manage key relationships with banks, auditors, accountants, insurers and technology partners.</li><li>Negotiate supplier contracts and oversee annual banking facility reviews.</li><li>Monitor banking covenants and ensure compliance with financial obligations.</li></ul><p>Working Capital & Cashflow Management</p><ul><li>Drive strong working capital performance, with a focus on billing, collections and WIP management.</li><li>Manage partner capital contributions, loans and equity reconciliations.</li><li>Maintain accurate cashflow forecasting and liquidity planning frameworks.</li><li>Provide recommendations to enhance the firm's financial resilience.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><p><strong>About You</strong></p><p>You are an experienced, commercially minded finance leader with deep technical expertise and a passion for elevating financial operations.</p><p><strong>You will bring:</strong></p><ul><li>CA/CPA qualification with 10+ years' experience in finance or accounting roles (professional services experience highly regarded).</li><li>Minimum 5 years' experience in finance leadership, with demonstrated capability in developing and empowering teams.</li><li>Strong technical accounting knowledge, particularly in partnership and trust structures.</li><li>Proven capability in process improvement and leveraging technology to drive efficiency and accuracy.</li><li>Excellent communication and interpersonal skills, with the ability to build trust across all levels of the organisation.</li><li>Advanced financial analysis, problem-solving and project management skills.</li><li>High attention to detail, strong time management, and comfort operating in an environment with competing priorities.</li></ul><p><strong>Why This Role?</strong></p><p>This is an exceptional leadership opportunity within a values-driven firm known for its culture of excellence, collaboration, and long-term stability. You will work closely with highly respected senior leaders, influence key strategic decisions, and play a pivotal role in driving the firm's financial performance and operational sophistication.</p><p> </p><p><strong>How to Apply</strong></p><p>If you are a senior finance leader seeking a high-impact role within a reputable and established professional services organisation, we would love to hear from you.</p><p> </p><p><strong><em>Reference Number: </em><a href="https://rh.my.salesforce.com/a1GVT000005SBaL"><em>06810-0013336907</em></a><em>LH</em></strong></p><p><strong><em> </em></strong></p><p><strong>This is an</strong> on-site <strong>position.</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/bGF1cmVuLmhheGJ5LjY3NTMwLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Working with a large, complex public-sector organisation responsible for managing critical infrastructure, standards, and regulatory frameworks across a statewide operating environment.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p>We are seeking an experienced Organisational Process Analyst to lead the design and implementation of end-to-end business processes supporting a new enterprise standards management framework.</p><p>In this role, you will work across governance, change and digital delivery teams to translate complex regulatory and operational requirements into clear, practical and scalable process models. You will define process flows, decision points, role responsibilities and controls, ensuring processes are fit-for-purpose, auditable and aligned to digital platforms.</p><p>You will facilitate process design workshops with technical and operational stakeholders, document current and future-state processes, and develop supporting work instructions and templates. A strong focus will be placed on usability, adoption and consistency across a large, regulated operating environment.</p><p>The role also supports change and continuous improvement by identifying impacts to roles and capability, contributing to training and communication materials, and establishing measures to monitor process performance and effectiveness.</p><p>This is a hands-on process design role, ideal for someone experienced in complex organisations who can bring structure, clarity and momentum to large-scale change.</p><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><p>You are an experienced organisational or process analyst with a strong track record of designing and embedding end-to-end business processes in complex, regulated environments.</p><p>What you bring to the table:</p><ul><li>Proven experience in process design, documentation and optimisation within large or government-style organisations</li><li>Strong capability in process modelling methodologies (e.g. BPMN, Lean, SIPOC or similar)</li><li>Experience translating complex operational and regulatory requirements into clear, usable process flows and work instructions</li><li>Confidence facilitating process design workshops and engaging diverse technical and operational stakeholders</li><li>An understanding of how process design interfaces with governance, change and digital delivery</li></ul><p>You are highly organised, pragmatic and collaborative, with the ability to bring clarity to ambiguity and drive outcomes in evolving environments.</p><p>Experience in transport, infrastructure, utilities or other regulated sectors is advantageous, as is exposure to process management tools such as Nintex Promapp or similar.</p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p><em>Reference Number: </em>06810-0013379769NA</p><h4><strong>This is a </strong>hybrid <strong>position.</strong></h4><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/bmljay5hYmJvdHQuNTMwNzEuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong>The Company<br /></strong><br />Our client is a fast-scaling, high growth business in the facilities/maintenance services business.<br /><br /><strong>The Role</strong></p><ul><li>Lead and develop a small team of Accounts Payable Officers both in Australia and overseas.</li><li>Manage the document capture queue and AP email account.</li><li>Responsibility for allocation of tasks ensuring supplier invoices and supplier statements are processed accurately and efficiently.</li><li>Support the management of cash flow, working closely with the Financial Controller.</li><li>Assist with the implementation of new ERP system, working across the business with various departments, finance and suppliers.</li><li>Develop and enforce AP policies, controls and procedures</li><li>Ensure compliance with relevant legislation</li><li>Identify and implement opportunities for process improvement and efficiency gains.</li></ul><p><strong>Your Profile<br /></strong><br />You will be an experienced Accounts Payable Leader with solid leadership skills with an aptitude for developing people.<br />Experience within a multi-site/business unit environment will be highly regarded.<br />Intermediate (or above) IT skills, high numeric ability and data accuracy.<br /><br /><strong>What's on Offer</strong></p><ul><li>Work in a supportive and collaborative environment with an amazing company that is growing and thriving</li><li>Convenient South-East location with parking nearby</li><li>$110 - $120K plus super plus flexibility</li></ul><p>This is a hybrid position</p><p><strong><br />Reference Number:</strong> 06830-0013380682CG</p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Y2Fyb2xpbmUuZ3V0aHJpZS4xNTEyNi4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is an international business within the hotel industry.<br /> <br /> <br /><strong><span style="text-decoration: underline;">The Role</span></strong></p><p>Provide support to B2B customers via phone and email</p><ul><li>Assist with general enquiries, website issues, billing questions, procurement requests, and basic system troubleshooting</li><li>Troubleshoot and lodge support tickets through internal CRM and helpdesk systems</li><li>Support new customers during onboarding and help them understand processes and requirements</li><li>Review customer feedback and assist with follow-up actions</li><li>Maintain accurate customer records, reporting data, and documentation</li><li>Support the wider team with general administration, coordination tasks, and updates to customer-facing content</li><li>Assist with product updates, brand materials, signage requests, and reputation or customer experience activities</li><li>Contribute to delivering a positive customer experience across the network</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li>2+ years' experience in customer service or call centre roles</li><li>Experience in hotel, accommodation, or hospitality settings (advantage)</li><li>Strong verbal and written communication skills</li><li>Confident handling complaints and resolving issues professionally</li><li>Tech-savvy and quick to learn new systems and processes</li><li>Positive, friendly, and customer-focused attitude</li><li>Empathetic and able to build rapport quickly</li><li>Proactive problem-solver with a willingness to assist</li><li>Patient, calm under pressure, and able to manage repetitive tasks</li><li>Comfortable working with KPIs and performance targets</li><li><span data-teams="true">Available to work part-time, 3 days per week (Mon to Fri) on a rotating roster between 7am and 7pm</span></li><li>This is a permanent role due to start ASAP, successful candidates must hold PR or Australian citizenship</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Culture & Benefits</span></strong></p><ul><li>Growing company with strong long-term opportunities</li><li>Hybrid working environment (mix of office and home)</li><li>Fringe-of-CBD location with easy access to public transport</li><li>Supportive, collaborative team culture</li><li>Modern office space and welcoming work environment</li><li>Inclusive company values with opportunities for learning & development</li><li>Part-time role working 3 days a week (8 hour shifts), on a rotating roster between 7am and 7pm (Mon to Fri) </li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p> </p><p><em>Reference Number: </em>06810-0013385204BS</p><p><strong><em> </em></strong></p><p><strong>This is a part-time, hybrid</strong> <strong>position.</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/YmVuLnNjaG9sZWZpZWxkLjQ2Njc1LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is an international business within the hotel industry.<br /> <br /> <br /><strong><span style="text-decoration: underline;">The Role</span></strong></p><ul><li>Provide support to B2B customers via phone and email</li><li>Assist with general enquiries, website issues, billing questions, procurement requests, and basic system troubleshooting</li><li>Troubleshoot and lodge support tickets through internal CRM and helpdesk systems</li><li>Support new customers during onboarding and help them understand processes and requirements</li><li>Review customer feedback and assist with follow-up actions</li><li>Maintain accurate customer records, reporting data, and documentation</li><li>Support the wider team with general administration, coordination tasks, and updates to customer-facing content</li><li>Assist with product updates, brand materials, signage requests, and reputation or customer experience activities</li><li>Contribute to delivering a positive customer experience across the network</li></ul><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li>2+ years' experience in customer service or call centre roles</li><li>Experience in hotel, accommodation, or hospitality settings (advantage)</li><li>Strong verbal and written communication skills</li><li>Confident handling complaints and resolving issues professionally</li><li>Tech-savvy and quick to learn new systems and processes</li><li>Positive, friendly, and customer-focused attitude</li><li>Empathetic and able to build rapport quickly</li><li>Proactive problem-solver with a willingness to assist</li><li>Patient, calm under pressure, and able to manage repetitive tasks</li><li>Comfortable working with KPIs and performance targets</li><li>Available to work on a rotating roster between 7am and 7pm</li><li>This is a permanent role due to start ASAP, successful candidates must hold PR or Australian citizenship</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Culture & Benefits</span></strong></p><ul><li>Growing company with strong long-term opportunities</li><li>Hybrid working environment (mix of office and home)</li><li>Fringe-of-CBD location with easy access to public transport</li><li>Supportive, collaborative team culture</li><li>Modern office space and welcoming work environment</li><li>Inclusive company values with opportunities for learning & development</li><li>Rotating roster between 7am and 7pm</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p> </p><p><strong><em>Reference Number: </em>06810-0013385205BS</strong></p><p><strong><em> </em></strong></p><p><strong>This is a hybrid</strong> <strong>position.</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/YmVuLnNjaG9sZWZpZWxkLjU2NzMzLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong>The Company</strong><br /><br />Starting 10th March! Monday - Friday, 9-5 p.m - 7-9 month temp contract.<br /><br />Our client is a fantastic Non-Profit organisation based in the Eastern Suburbs. You will be working in their Financial Plan Management team, assisting participants with a disability to manage their NDIS Plan. After training period, 1 day mandatory working in the office! <br /><br /><strong>The Role<br /></strong><br />Contract opportunity for a Customer Service super star.<br /><br />Your role will be reach out to NDIS participants to gain approvals and documentation. You will also deal with a wide variety of customers including Carers of people with a disability and Support Co-ordinators. You will also be required to liaise with the NDIS to provide updates and submit relevant forms and documentation onto the NDIS portal. <br /><br />Please note *** you will require an NDIS Check and valid Police Check (or be willing to attain these).</p><p><strong>Your Profile<br /></strong><br />You will have some great Customer Service experience and will enjoy helping people from all walks of life. Strong attention to detail and administration skills are essential!<br /><br />Please note that a car is essential for this role.</p><p>$35.19/hour plus super.</p><p><br /><strong>Apply Today<br /></strong><br />Please send your resume by clicking on the apply button.</p><p><br />Job Reference Number: 06830-0013387271CR</p><p> <br />This is a hybrid position.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Y2Fyb2xpbmUuZ3V0aHJpZS4zMDg2NC4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is an aged care provider that offers Residential Homes and support services across Victoria. With multiple sites across the state, they are looking for a Receptionist & Administrator to support front of house coordination at one of their residential facilities near Somerton during a busy period.</p><p><strong><span style="text-decoration: underline;"><br />The Role</span></strong></p><p>You will be responsible for providing administrative support functions for the site and a front of house customer service approach to residents, family, visitors and staff of the facility. The incumbent Receptionist will remain onsite and provide training throughout. This is an additional resource to support a busy period.</p><p>This role is to <strong>commence Monday 23<sup>rd</sup> February </strong>for<strong> 4 weeks,</strong> Monday-Friday, 9am-5pm, <strong>100% onsite</strong>. Free parking on site.</p><p><strong><span style="text-decoration: underline;"><br />Duties</span></strong></p><p>Reporting to the Village Manager, some of your duties will include:</p><ul><li>Answer and redirect incoming calls for a busy switchboard</li><li>Extensive administrative support including collating & producing reports</li><li>Database management ensuring all resident records are current + accurate</li><li>Office inventory ordering and maintenance of records</li><li>Any administrative tasks as instructed</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><p>To be a successful candidate you <strong>must</strong> have:</p><ul><li>Previous experience in a similar Reception/Administrative position</li><li>Previous experience in a health/aged care facility - <strong>desirable </strong></li><li>Be immediately available to start!</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p><em>Reference Number</em>: 06810-0013385818</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/a3Jpc3RhLmJlbm5ldHQuMzQ5ODMuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong>The Company</strong><br /> <br /> We're currently partnering with a global leader in speciality ingredients and chemical distribution, to recruit a Customer Service Officer for a 2-month full-time contract based in Cheltenham with the view to extension.<br /> <br /> <br /> <br /> <strong>The Role</strong><br /> <br /> As the key link between <strong>warehouse operations, transport providers, and customers</strong>, you will play a critical role in ensuring orders are processed accurately, delivered on time, and communicated clearly. You'll work closely with Shipping, Supply Chain, and Commercial teams while gaining hands-on exposure to warehouse operations, port operations, and domestic transport.<br /> <br /> This role suits someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering excellent customer outcomes.<br /> <br /> <br /> <br /> <strong>Key Responsibilities</strong><br /> </p><ul><li>Accurately process customer orders, ensuring timely delivery and invoicing</li><li>Liaise closely with warehouse and Shipping teams to manage end-mile delivery</li><li>Build and maintain strong relationships with customers and 3PL, warehousing, and transport partners</li><li>Proactively communicate order status updates to customers and Commercial teams, particularly when delays occur</li><li>Ensure internal controls are followed and all shipped orders are invoiced, particularly prior to month-end</li></ul><p><br /> <br /> <strong>Your Profile</strong><br /> </p><ul><li>Previous experience in customer service, logistics, supply chain, or order management</li><li>Strong communication skills and a customer-focused mindset</li><li>Comfortable working across multiple systems and managing competing priorities</li><li>Detail-oriented with a proactive approach to problem-solving.</li><li>Ability to build effective working relationships across internal teams and external partners</li></ul><p><strong>Apply Today</strong><br /> <br /> Please send your resume by clicking on the apply button. For further information contact Hollie on (03) 9239 8116. <br /> </p><ul><li><em>Reference Number: 06830-0013367243 </em><br /> </li></ul><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/aG9sbGllLnRob21zb24uOTk1NjEuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p>Our client is a long-established global manufacturing business.</p><p>This Reception position is a 2 day a week role, commencing immediately! They are seeking a reliable, switched-on receptionist or customer service professional with a bubbly and confident attitude. You will be heavily involved in managing the switchboard and assisting the high performing team in administration tasks daily.</p><p> </p><p><strong><span style="text-decoration: underline;">Key Responsibilities:</span></strong></p><ul><li>Undertaking reception duties, including answering incoming phone calls and forwarding on to relevant departments</li><li>Scanning and checking Proof of deliveries dockets and signing in guests.</li><li>Meeting and greeting</li><li>Managing the reception inbox, with occasional event & travel bookings</li><li>Assisting with various other administration tasks including archiving</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Minimum Requirements:</span></strong></p><ul><li>A minimum of 2 years of experience in the reception/administration field.</li><li>Prior experience in customer service and stakeholder management.</li><li>Track record in efficiently handling telephone and email communication.</li><li>Proven proficiency in MS Excel, CRM & ERP Systems.</li><li>Excellent written and verbal communication skills.</li><li>Reliable and trustworthy.</li><li>MUST be able to commit to Mondays and Fridays weekly.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button. For a confidential discussion on this role you can reach put to Hollie on (03) 9239 8116</p><p><strong> </strong></p><p>Learn more about our Melbourne recruitment services: <a href="http://www.roberthalf.com.au/recruitment-agency-melbourne">http://www.roberthalf.com.au/recruitment-agency-melbourne</a></p><p> </p><p><strong>Job Reference No:</strong>06830-0013381585</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/aG9sbGllLnRob21zb24uOTg2MzUuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p>Our client is currently seeking a <strong>Junior Customer Service Officer</strong> to support their Customer Service team during a period of transition.</p><p>This is an <strong>immediate-start 6 month temporary role</strong>, with the <strong>potential to become permanent</strong> for the right candidate.</p><p> </p><p><strong>The Role</strong></p><p>Reporting to the <strong>Customer Service Manager</strong>, this role will support both customers and the National Sales Team by delivering timely, accurate, and professional customer service via phone and email.</p><p>Most customer interactions will be with <strong>business customers</strong>, with occasional individual customer enquiries.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Provide end-to-end customer service via <strong>phone and email</strong></li><li>Act as the first point of contact for customer enquiries</li><li>Support the <strong>National Sales Team</strong> with customer and order-related queries</li><li>Provide accurate information on products and services</li><li>Resolve customer issues by clarifying concerns and offering appropriate solutions</li><li>Enter customer orders accurately and in a timely manner</li><li>Manage and follow up on <strong>back orders</strong></li><li>Open and maintain customer accounts with accurate information</li><li>Meet call handling and response time targets (initial response within <strong>20 minutes</strong>)</li><li>Maintain strong internal and external relationships</li></ul><p> </p><p><strong>Key Result Areas</strong></p><ul><li>Customer satisfaction</li><li>Call handling times</li><li>Query resolution</li><li>Order entry accuracy</li><li>Quality and continuous improvement</li></ul><p> </p><p><strong>About You</strong></p><p>You are customer-focused, organised, and comfortable working in a fast-paced environment. You communicate clearly, take initiative, and enjoy problem-solving.</p><p> </p><p><strong>The ideal candidate will have:</strong></p><ul><li>Previous customer service experience (call centre experience preferred)</li><li>Excellent verbal and written communication skills</li><li>Strong interpersonal and relationship-building skills</li><li>Ability to work independently, prioritise tasks, and meet deadlines</li><li>Good conflict resolution and decision-making skills</li><li>High attention to detail and strong follow-through</li><li>Ability to work under pressure and adapt to change</li><li>A team-oriented attitude with reliability and empathy</li></ul><p> </p><p><strong>Technical Skills</strong></p><ul><li>Proficiency in <strong>MS Office</strong></li><li>Experience using <strong>Oracle</strong> (highly regarded)</li><li>Strong computer and technology skills</li></ul><p> </p><p><em>Reference Number: </em><em>06830-0013373673</em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Y2Fyb2xpbmUuZ3V0aHJpZS41OTUyMi4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
