Document Controller jobs in Melbourne, Victoria

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Customer Experience Specialist

Reservoir, Victoria
remote
Contract/Temporary
36.00 - 38.00 AUD / Hourly
The CompanyOur client is a multi-faceted organisation who operates within fast-moving-consumer-goods (FMCG). Due to ongoing expansions and increase in demand, they are looking for an experienced customer support and administrative professional to join their team ASAP. The RoleSupporting their third-party logistics, warehousing and FMCG brands, this role is responsible for reviewing and processing all orders for B2B customers whilst providing excellent customer service to the businesses they assist. This is a fast-paced role which requires a high level of attention to detail and the ability to problem solve.This role is Monday-Friday, 100% onsite, working 7am-3pm. This role is to commence ASAP on a temporary contract, with the potential to convert permanent for the right candidate! DutiesWorking collaboratively within a team of 8, some of your duties will include:<ul><li>Receive orders via email and the electronic system and process these in the system</li><li>Liaise between Purchasing & Warehouse regarding stocks required for outstanding orders to ensure despatch of orders within timeslots required</li><li>Create invoices to accurately reflect customer purchases</li><li>Problem solve between accounts where items may be out of stock and find solutions</li><li>Database management and document distribution to required teams</li></ul> Your ProfileTo be a successful candidate you must have:<ul><li>Previous experience in a similar B2B Administrative + Customer Service role - essential</li><li>Previous experience in FMCG or a similar industry (e.g. warehousing, logistics, manufacturing etc) - desirable</li><li>Be immediately available to start!</li><li>Have full working rights in Australia</li></ul> Perks & Benefits<ul><li>Free parking onsite!</li><li>Be part of a collaborative and supportive Customer Experience team!</li><li>Discounted goods from shops that stock their products!</li><li>2 additional days of wellbeing leave per year!</li><li>Full handover period offered</li></ul> Apply TodayPlease send your resume by clicking on the apply button.Reference Number: <a href="https://rh.my.salesforce.com/a1GVT000005op9J?srPos=0&srKp=a1G">06810-0013360771</a>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/a3Jpc3RhLmJlbm5ldHQuNDcxNjkuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
2026-09-28T01:35:13Z

Member Services Coordinator

Melbourne CBD, Victoria
remote
Contract/Temporary
38 - 45 AUD / Hourly
The OpportunityOur client is a well-established, highly regarded membership-based organisation providing specialised services and support to its members across Australia.Working within a transformation phase for the business, they are seeking support to provide exceptional frontline service while supporting the day-to-day administration of the organisation's membership function.This is an excellent opportunity for someone who enjoys building relationships, solving problems and providing a high level of customer service, while also being comfortable working with systems, data and detailed administrative processes. This temporary assignment has the opportunity to go permanent. The Role<ul><li>Reporting to the Member Services Team Leader, you will act as an important first point of contact for members and support a broad range of enquiries and administrative activities across the full membership lifecycle.</li></ul>Your responsibilities will include:<ul><li>Responding to member enquiries via phone and email in a professional and timely manner</li><li>Providing information and support regarding memberships, services, applications and account changes</li><li>Processing membership applications, amendments and other transactions</li><li>Maintaining accurate member records and updating information within the CRM</li><li>Managing follow-up actions and ensuring member enquiries are resolved efficiently</li><li>Supporting payments, contributions, refunds and other member-related transactions</li><li>Assisting with membership renewals and periods of increased activity</li><li>Supporting reporting, data preparation and general administration</li><li>Helping members navigate online portals, forms and resources</li><li>Identifying more complex enquiries and escalating these appropriately</li><li>Contributing to process improvements and maintaining a consistently high standard of member service</li><li>The position operates within an established governance and compliance framework, so accuracy, confidentiality and following procedures will be important.</li></ul> About You<ul><li>We are looking for someone who is warm, professional, organised and genuinely customer-focused. You will enjoy being part of a smaller team where everyone contributes and takes ownership of delivering a great member experience.</li></ul>Ideally, you will bring:<ul><li>2-3+ years' experience in member services, customer service, administration or a similar service-based environment</li><li>Strong written and verbal communication skills</li><li>Experience managing customer or member enquiries from initial contact through to resolution</li><li>Confidence working with CRM or customer/member management systems</li><li>Strong attention to detail and data accuracy</li><li>Intermediate Microsoft 365 skills</li><li>The ability to manage competing priorities and follow established processes</li><li>Sound judgement and the confidence to escalate more complex matters when required</li><li>A collaborative and flexible approach to working within a small team</li><li>Experience within a membership organisation, insurance, financial services or another regulated environment will be highly regarded.</li></ul> Apply TodayPlease send your resume by clicking on the apply button.Reference Number: 06810-0013516608CISThis is a fully onsite position.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/Y2hlbHNlYS5zcGFub3MuMDQ2MjEuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
2026-09-30T23:32:00Z

2 results for Document Controller in Melbourne, Victoria