<p><strong><span style="text-decoration: underline;">The Company & The Role</span></strong></p><p>Our client is a well-known organisation within the travel and tourism industry. This part-time temporary Customer Service role will involve providing support to customers with bookings, enquiries, and general information. You'll be the first point of contact for customers, helping to ensure a smooth and enjoyable holiday experience. Ideal for someone with strong communication skills, great at complaints handling and with a passion for delivering great service in a fast-paced environment.<br /> </p><p><strong><span style="text-decoration: underline;">Key Responsibilities</span></strong></p><p>Within this role you will be responsible for:</p><ul><li>Responding to phone calls and emails, addressing customer inquiries, complaints, and providing helpful information.</li><li>Resolving issues quickly and sharing details about services and programs offered.</li><li>Updating customer records and tracking issues using Salesforce software.</li><li>Processing payments for memberships accurately.</li><li>Transferring customer calls to the appropriate department or team smoothly.</li><li>Maintaining a friendly, positive, and helpful attitude at all times.</li><li>Managing time effectively and prioritising tasks to remain efficient during busy periods.</li><li>Supporting the team in handling high volumes of calls and emails during peak times, such as sales events.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li>3-5 years' experience in customer service, support, or call centre environments</li><li>Strong communication skills, both verbal and written</li><li>Exceptional customer service skills with a focus on maintaining a friendly, positive attitude</li><li>Proficient in Salesforce and Microsoft Office, particularly Excel, for completing administrative tasks</li><li>Excellent problem-solving abilities to resolve customer issues quickly and effectively</li><li>Strong time management and organisational skills, with the ability to prioritise tasks</li><li>Ability to manage high volumes of calls and emails efficiently during busy periods</li><li>High attention to detail when updating customer records and processing payments</li><li>Deadline-focused with the ability to work under pressure in a fast-paced environment</li><li>Proven ability to work independently as well as collaboratively in a team setting</li><li>Previous experience in customer service, administrative support, or call center roles is highly advantageous</li><li>Background in handling high-pressure situations with professionalism and adaptability</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Must be available to work a shift pattern like the below:</span></strong></p><ul><li>Monday: 9am - 5pm</li><li>Tuesday: 9am - 5pm</li><li>Wednesday: 9am - 3pm</li><li>Thursday: 9am - 3pm</li><li>Friday: OFF WORK</li></ul><p> </p><p><strong>Please note:</strong> <strong>This role is fully on-site</strong></p><p> </p><p><strong><span style="text-decoration: underline;">Culture & Benefits</span></strong></p><ul><li>Enjoy a balanced schedule with no weekend work and 1 day off mid week</li><li>Newly refurbished office space with easy access to public transport, cafes, and local amenities.</li><li>Work within a supportive, collaborative team that values positivity.</li><li>Represent a trusted and respected brand with a strong presence in the industry.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p><em>Reference Number: </em>06810-0013281285BS</p><p><strong>This is a fully on-site, part time</strong> <strong>position.</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/YmVuLnNjaG9sZWZpZWxkLjg0NTk4LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong>The Company<br /></strong><br />Our client is an international business within the hospitality and accommodation sector.</p><p><strong>The Role</strong></p><ul><li>Act as a key point of contact for B2B customers, providing experienced and proactive support</li><li>Manage escalated enquiries and complex operational issues across billing, procurement, website updates, and systems</li><li>Lead customer onboarding and guide new partners through set-up and transition processes</li><li>Maintain CRM systems, supporting data quality, reporting, and process improvements</li><li>Provide back-up support to technical teams, including connectivity, system configuration, and project support</li><li>Assist with compliance checks, brand or quality reviews, and special projects across the customer network</li><li>Maintain accurate records, reporting, and customer documentation</li><li>Collaborate with internal teams to ensure smooth operations and a high standard of service delivery</li></ul><p><strong>Your Profile</strong></p><ul><li>3-5 years' experience in customer service, support, or call centre environments</li><li>Experience in hotel, accommodation, or hospitality operations (essential)</li><li>Confident handling complex, escalated complaints with sound judgement </li><li>Experience leading or mentoring a small team, or acting as a senior go-to person</li><li>Ability to manage relationships with multiple stakeholders at a senior level</li><li>Strong problem-solving skills with the ability to take ownership of issues end-to-end</li><li>Able to work autonomously and make informed decisions without constant supervision</li><li>Advanced communication skills, especially when handling sensitive or high-impact issues</li><li>Proven ability to identify service gaps and suggest process improvements</li><li>This is a permanent role due to start in February 2026; candidates must hold PR or Australian citizenship</li></ul><p><strong>Culture & Benefits</strong></p><ul><li>Growing company with strong long-term opportunities</li><li>Hybrid working environment (mix of office and home)</li><li>Fringe-of-CBD location with easy access to public transport</li><li>Supportive, collaborative team culture</li><li>Modern office space and welcoming work environment</li><li>Inclusive company values with opportunities for learning & development</li></ul><p><strong>Apply Today<br /></strong><br />Please send your resume by clicking on the apply button.</p><p><strong>Reference Number:</strong> 06810-0013365603BS</p><p>This is a hybrid position.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/YmVuLnNjaG9sZWZpZWxkLjcwMzY0LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Part-time Customer Service Officer required on a part-time basis, starting mid-January.</p><p>3-6 month contract role.</p><p>Our client is a fantastic Non-Profit organisation based in the Eastern Suburbs. You will be working in their Financial Plan Management team, assisting participants with a disability to manage their NDIS Plan. After training period, 1 day out of the three days will be mandatory working in the office!</p><p> </p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p>3-6-month contract opportunity for a Customer Service super star.</p><p>Your role will be to answer telephone and online queries from a wide variety of customers including Non-Profit organisations, Suppliers, NDIS participants, Carers and Support Co-ordinators.</p><p>Monday, Wednesday, Friday 9-5 p.m. Temp role, 3-6 months initially.</p><p><strong>Please note ***</strong> you will require a Working with Children Check, NDIS Check and valid Police Check (or be willing to attain these).</p><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><p>You will have some great Customer Service experience within a corporate environment and enjoy helping people from all walks of life.</p><p><strong>Please note that a car is essential for this role.</strong></p><p><strong>$35.19/hour plus super.</strong></p><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p> </p><p><strong>Reference Number: 06830-0013361497 - HT</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/aG9sbGllLnRob21zb24uNzA0MTAuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>We're partnering with a well-established supplier of branded food products to some of the biggest names in food manufacturing and retail, including: Unilever, General Mills, Bidfood, PFD, Woolworths, Coles, Costco and Aldi.</p><p>They are now seeking a <strong>Senior</strong> <strong>Customer Service Officer</strong> to join a tight-knit, high-performing team. You'll work alongside a Business Development Representative and report to the Sales & Marketing Manager - playing a vital role in managing B2B client relationships, order processing, and service delivery.</p><p> </p><p><strong><span style="text-decoration: underline;">Role Responsibilities</span></strong></p><ul><li>Acting as the primary point of contact for customer enquiries relating to orders, product availability and delivery timelines</li><li>Processing customer orders received via <strong>phone, email and EDI systems</strong> with a high level of accuracy</li><li>Manage end-to-end order processing, including EDI monitoring, order confirmations, ETAs, inventory allocation and warehouse coordination</li><li>Resolve order, delivery and shipment issues, including escalations, with full ownership and a solutions-focused approach</li><li>Proactively communicate with customers to clarify requirements, manage changes or delays, and build strong stakeholder relationships</li><li>Maintain accurate CRM records, coordinate with internal teams, and support critical incidents or outages when required</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li>Minimum 3 years' experience in a B2B customer service role, ideally within FMCG or the food industry</li><li>Strong communication skills and a solutions-focused mindset</li><li>Experience managing order processing, coordinating with internal and external stakeholders</li><li>Highly organised with strong attention to detail and time management</li><li>Confident handling high-volume enquiries via phone and email</li><li>Commercially savvy and capable of supporting business development initiatives</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p>Keen to learn more about this opportunity? Hit the apply button or Contact Hollie on 03 9239 8116</p><p>Learn more about our Melbourne recruitment services: <a href="http://www.roberthalf.com.au/recruitment-agency-melbourne">http://www.roberthalf.com.au/recruitment-agency-melbourne</a></p><p> </p><p><strong>Job Reference No: 06830-0013359922</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/aG9sbGllLnRob21zb24uNjUzNDAuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
