<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Part-time Customer Service Officer required on a part-time basis, starting mid-January.</p><p>3-6 month contract role.</p><p>Our client is a fantastic Non-Profit organisation based in the Eastern Suburbs. You will be working in their Financial Plan Management team, assisting participants with a disability to manage their NDIS Plan. After training period, 1 day out of the three days will be mandatory working in the office!</p><p> </p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p>3-6-month contract opportunity for a Customer Service super star.</p><p>Your role will be to answer telephone and online queries from a wide variety of customers including Non-Profit organisations, Suppliers, NDIS participants, Carers and Support Co-ordinators.</p><p>Monday, Wednesday, Friday 9-5 p.m. Temp role, 3-6 months initially.</p><p><strong>Please note ***</strong> you will require a Working with Children Check, NDIS Check and valid Police Check (or be willing to attain these).</p><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><p>You will have some great Customer Service experience within a corporate environment and enjoy helping people from all walks of life.</p><p><strong>Please note that a car is essential for this role.</strong></p><p><strong>$35.19/hour plus super.</strong></p><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p> </p><p><strong>Reference Number: 06830-0013361497 - HT</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/aG9sbGllLnRob21zb24uNzA0MTAuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>We're partnering with a well-established supplier of branded food products to some of the biggest names in food manufacturing and retail, including: Unilever, General Mills, Bidfood, PFD, Woolworths, Coles, Costco and Aldi.</p><p>They are now seeking a <strong>Senior</strong> <strong>Customer Service Officer</strong> to join a tight-knit, high-performing team. You'll work alongside a Business Development Representative and report to the Sales & Marketing Manager - playing a vital role in managing B2B client relationships, order processing, and service delivery.</p><p> </p><p><strong><span style="text-decoration: underline;">Role Responsibilities</span></strong></p><ul><li>Acting as the primary point of contact for customer enquiries relating to orders, product availability and delivery timelines</li><li>Processing customer orders received via <strong>phone, email and EDI systems</strong> with a high level of accuracy</li><li>Manage end-to-end order processing, including EDI monitoring, order confirmations, ETAs, inventory allocation and warehouse coordination</li><li>Resolve order, delivery and shipment issues, including escalations, with full ownership and a solutions-focused approach</li><li>Proactively communicate with customers to clarify requirements, manage changes or delays, and build strong stakeholder relationships</li><li>Maintain accurate CRM records, coordinate with internal teams, and support critical incidents or outages when required</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li>Minimum 3 years' experience in a B2B customer service role, ideally within FMCG or the food industry</li><li>Strong communication skills and a solutions-focused mindset</li><li>Experience managing order processing, coordinating with internal and external stakeholders</li><li>Highly organised with strong attention to detail and time management</li><li>Confident handling high-volume enquiries via phone and email</li><li>Commercially savvy and capable of supporting business development initiatives</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p>Keen to learn more about this opportunity? Hit the apply button or Contact Hollie on 03 9239 8116</p><p>Learn more about our Melbourne recruitment services: <a href="http://www.roberthalf.com.au/recruitment-agency-melbourne">http://www.roberthalf.com.au/recruitment-agency-melbourne</a></p><p> </p><p><strong>Job Reference No: 06830-0013359922</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/aG9sbGllLnRob21zb24uNjUzNDAuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong>Collections Officer </strong></p><ul><li>This role involves managing overdue accounts within a busy call centre environment. The successful candidate will be confident making a high volume of outbound calls and handling inbound customer calls in a professional and empathetic manner. You will engage with customers to discuss outstanding balances, negotiate suitable repayment arrangements, and provide clear information while adhering to company policies and regulatory guidelines.</li></ul><p>Previous experience in complaint handling is highly valuable for this role, as it demonstrates the ability to manage difficult conversations, de-escalate situations, and resolve issues effectively while maintaining a positive customer experience. Strong communication skills, resilience, and confidence when speaking with customers are essential.</p><p>The role requires proven call centre experience, accurate record-keeping, and the ability to work across multiple systems. You will be part of a great, supportive team, contributing to team goals in a fast-paced environment while delivering high standards of customer service and professionalism.</p><p>This is a temporary position which will be for 3-6 months.</p><p><br /> Apply now or reach out directly for a confidential discussion. We'd love to hear from you!</p><p><em>Reference Number: </em><em>06830-0013348526 CM</em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Y291cnRuZXkubWNidXJuaWUuMDczMDkuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is a leading NFP that offers digitally focused services around enhancing mental health and mindfulness. As the organisation continues to evolve, they are looking for support with an upcoming project focused on expanding their partnerships with schools across Australia.</p><p> </p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p>Reporting to the Chief Growth Officer, this role is crucial in qualifying incoming leads, initiating conversations, providing insights to the target audience and booking appointments for the Customer Success Manager who will finalise/close the sale process.</p><p>This is a <strong>part-time</strong> role on a<strong> 6-month temporary contract</strong>, commencing <strong>mid to late January</strong>. The role is approximately 22 hours per week <strong>(0.6 FTE),</strong> with flexibility around working hours depending on the best times to engage with your target market. <strong>Hybrid</strong> model offered.</p><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Duties</span></strong></p><p>Some of your duties will include:</p><ul><li>Own inbound and nurtured opportunities across Government, Independent and primary schools</li><li>Follow clear and on-brand messaging provided to support the successful sales process; uphold the high credibility and values of the School Program and the organisation more broadly</li><li>Provide information to schools on the program and offerings in hope of converting their interest into a further explorative conversation with the sales representatives</li><li>Utilise their CRM (HubSpot) to accurately track pipeline activity and generate reports to analyse insights and trends during the sales pipeline</li></ul><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><p>To be a successful candidate you <strong>must </strong>have:</p><ul><li>Previous experience in a similar Sales, Business Development or Partnerships role - <strong>essential</strong></li><li>Previous experience in a B2B slower cycle conversion environment - <strong>essential </strong></li><li>Previous experience in Sales within the Education, Healthcare or Programs/Courses sector - <strong>highly desirable</strong></li><li>Previous experience with a CRM, ideally Hubspot</li></ul><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Benefits </span></strong></p><ul><li>Be part of a for purpose organisation!</li><li>Hybrid/flexible model offered!</li><li>Development opportunities available!</li></ul><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p><em>Reference Number</em>: 06810-0013354275 - KB</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/a3Jpc3RhLmJlbm5ldHQuMzg2NDEuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is a healthcare organisation with many sites across Melbourne. They offer a growth-focused work environment and a fantastic opportunity to join a well-respected company at the forefront of its field.</p><p> </p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p>You will support an experienced and collaborative HR team in delivering a large-scale organisational change project. Working under guidance from senior HR leaders, you will provide operational and delivery support across key project activities, including aspects of a workforce transition or relocation initiative.</p><p>This is a temporary project-based role with a fixed-term duration for six months and potential for extension. The role operates Monday to Friday with a hybrid working arrangement, including some time working from the office. Occasional travel to different sites may be required.</p><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Duties:</span></strong></p><p>Reporting to the Head of HR BPs, some of your duties will include:</p><ul><li>Provide HR advice in line with Australian employment law and the Fair Work Act</li><li>Support recruitment, onboarding, and maintain compliant employee records</li><li>Manage employee relations matters (performance issues, grievances, misconduct)</li><li>Ensure workplace policies comply with Fair Work, awards, and enterprise agreements</li><li>Support performance management and promote fair, respectful workplace practices</li></ul><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Skills & Experience </span></strong></p><p>To be a successful candidate you must have:</p><ul><li>Previous experience or exposure to a similar change management project with industrial relations matters</li><li>Willingness to travel between inner-city sites where required to conduct meetings</li><li>A resilient and confident nature</li><li>Be immediately available to start!</li></ul><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button. </p><p> </p><p><em>Reference Number: </em>06810-0013355593 - CS</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Y2FybGEuc3dhbm5pZS43NjY4My4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
