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8 results for Customer Service Representative Officer in Melbourne, Victoria

Customer Service Representative
  • Scoresby, Victoria
  • remote
  • Project
  • 35.19 - 35.19 AUD / Hourly
  • <p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is a fantastic Non-Profit organisation based in the Eastern Suburbs. You will be working in their Financial Plan Management team, assisting participants with a disability to manage their NDIS Plan. After training period, 1 day in office, 4 working from home!</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p>6-month contract opportunity for a Customer Service super star.</p><p>Your role will be to answer telephone and online queries from a wide variety of customers including Non-Profit organisations, Suppliers, NDIS participants, Carers and Support Co-ordinators.</p><p>Monday to Friday, 9-5 p.m. Temp role, 6 months initially.</p><p><strong>Please note ***</strong> you will require a Working with Children Check, NDIS Check and valid Police Check (or be willing to attain these).</p><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><p>You will have some great Customer Service experience within a corporate environment and enjoy helping people from all walks of life.</p><p><strong>Please note that a car is essential for this role.</strong></p><p><strong>$35.19/hour plus super.</strong></p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p> </p><p> </p><p><em><strong>Reference Number: 06830-0013291277 </strong></em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/aG9sbGllLnRob21zb24uNzYxMTEuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
  • 2025-09-03T03:55:43Z
Customer Service Officer
  • Port Melbourne, Victoria
  • remote
  • Permanent placement
  • 68000 - 72000 AUD / Yearly
  • <p><strong>About the Company</strong></p><p>Our client is one of the leading suppliers in certain commercial equipment. Sitting on over 40 years of success, they are continuing to see an increase in demand and grow, and so are looking for some customer service experts to support the smooth running of their services.</p><p> </p><p><strong>About the Role</strong></p><p>Working in the Technical Services Team you will engage directly with B2B customers, providing assistance for their service and maintenance needs in an efficient and courteous manner. Working within a team of 10, you will have ownership of a client portfolio alongside a Service Delivery Coordinator.</p><p> </p><p>This role is working Monday-Friday<strong>, 9am-5pm, 100</strong>% onsite for 3-6 months and then 3 days in the office and 2 from home per week.</p><p><strong> </strong></p><p><strong>Duties</strong></p><p>Working as a 'Service Delivery Operator', some of your duties will include:</p><ul><li>Handle a high volume of customer enquiries via phone and email</li><li>Work closely with the wider team to schedule service calls for the Service Delivery Coordinators and Technicians</li><li>Liaise with Service Technicians to ensure they have the relevant information to efficiently complete jobs</li><li>Capture all service call information in the company system - Salesforce</li><li>Provide updates to customers on the status of the job and services</li></ul><p> </p><p><strong>Skills &amp; Experience</strong></p><p>To be a successful candidate you <strong>must</strong> have:</p><ul><li>Previous experience working in high volume customer service (phones and/or email) - <strong>essential</strong></li><li>Previous experience with Salesforce or a similar CRM - <strong>essential</strong></li><li>Ability to multi-task and prioritise</li><li>Previous experience working in a similar organisation (commercial equipment, manufacturing, operations) - <strong>desirable</strong></li></ul><p><strong> </strong></p><p><strong>Culture</strong></p><ul><li>Fun, fast paced place to work</li><li>Successful business that can offer stability and growth opportunities</li><li>Hybrid model offered once trained</li></ul><p> </p><p><strong>Apply Today</strong></p><p>Please send your resume by clicking on the apply button.</p><p><strong> </strong></p><p>Learn more about our Melbourne recruitment services: <a href="http://www.roberthalf.com.au/recruitment-agency-melbourne">http://www.roberthalf.com.au/recruitment-agency-melbourne</a></p><p> </p><p><strong>Job Reference No:</strong> 06810-0013291300 KB</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/a3Jpc3RhLmJlbm5ldHQuMTc0NzUuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
  • 2025-09-03T07:18:15Z
Customer Service Officer
  • Australia,
  • remote
  • Project
  • 35 - 37 AUD / Hourly
  • <p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>We're partnering with a well-established supplier of branded food products to some of the biggest names in food manufacturing and retail, including Unilever, General Mills, Bidfood, PFD, Woolworths, Coles, Costco, and Aldi. </p><p>They are now seeking an experienced Customer Service Officer to join a tight-knit, high-performing team initially as a temp with the view to joining the team in a permanent capacity. You'll work alongside a Business Development Representative and report to the Sales &amp; Marketing Manager - playing a vital role in managing B2B client relationships, order processing, and service delivery.</p><p> </p><p><strong><span style="text-decoration: underline;">Role Responsibilities</span></strong></p><ul><li>Handle inbound and outbound customer enquiries via phone and email</li><li>Manage the customer service inbox and process orders accurately and efficiently</li><li>Liaise with distributors, manufacturers, and internal teams to coordinate deliveries and resolve any issues</li><li>Maintain strong product knowledge and order visibility to provide proactive updates</li><li>Identify solutions to challenges around delivery, quality, or product availability</li><li>Support continuous improvement in customer experience through a commercial lens</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong><strong><span style="text-decoration: underline;"> </span></strong></p><ul><li>Proven experience in a B2B customer service role, ideally within FMCG or food manufacturing</li><li>Strong communication skills and a solutions-focused mindset</li><li>Experience managing order processing, coordinating with internal and external stakeholders</li><li>Highly organised with strong attention to detail and time management</li><li>Confident handling high-volume enquiries via phone and email</li><li>Commercially savvy and capable of supporting business development initiatives</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button. </p><p><strong> </strong></p><p>Learn more about our Melbourne recruitment services: <a href="http://www.roberthalf.com.au/recruitment-agency-melbourne">http://www.roberthalf.com.au/recruitment-agency-melbourne</a></p><p> </p><p><strong>Job Reference No: </strong>06830-0013273910</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Y2Fyb2xpbmUuZ3V0aHJpZS45NzExOC4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
  • 2025-09-10T06:05:44Z
Customer Service Coordinator
  • Blackburn, Victoria
  • remote
  • Permanent placement
  • 60000 - 60000 AUD / Yearly
  • <p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is proud to be one of Australia's largest independent property valuation and advisory firms. For more than 50 years, they've helped Australians make informed property decisions</p><p> </p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p>They're seeking a Customer Coordinator to join a busy operations team on a <strong>12-month fixed term contract</strong>. This is an onsite role where you'll be the vital link between customers and internal teams, ensuring smooth scheduling, administration, and customer service processes.</p><ul><li>Managing inbound and outbound phone communications with confidence and professionalism</li><li>Scheduling meetings and coordinating workflows efficiently to meet KPIs around process turnaround times</li><li>Handling various admin tasks including quotes, contracts and data entry</li><li>Using Google Suite, Zendesk, and internal systems to support daily operations (full training provided)</li><li>Reporting directly to the Operations Manager</li></ul><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li>A personable and switched-on individual who thrives in a phone-based role</li><li>Friendly, confident communicator with excellent customer service skills</li><li>Strong administrative skills with an eye for detail</li><li>Ability to work efficiently under KPIs focused on responsiveness and process turnaround</li><li>No formal qualifications required - your attitude and ability to engage on the phone are what matter most!</li></ul><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button. For further information contact Hollie on (03) 9239 8116.</p><p> </p><p><strong><em>Reference Number: 06830-0013304933 - HT</em></strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/aG9sbGllLnRob21zb24uMDgyMDYuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
  • 2025-09-24T06:30:11Z
Senior Accounts Receivable Officer
  • Canterbury, Victoria
  • remote
  • Project
  • 50 - 55 AUD / Hourly
  • <p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is a not‑for‑profit aged care provider based in the inner eastern suburbs which offers compassionate care and support services for older members of the community.</p><p>Services typically include residential aged care, dementia support, respite care, home‑based services, meal support, and social engagement programs.</p><p><strong><span style="text-decoration: underline;"><br />The Role</span></strong></p><p>3-4-month contract opportunity for an Accounts Receivable super star.</p><ul><li>$50-55/hour + super</li><li>Immediate start</li><li>Reporting to the Finance Manager</li><li><strong>Location:</strong> Onsite, 1 day from home</li><li><strong>Hours:</strong> 9:00 AM - 5:00 PM</li></ul><p><strong><br />High level responsibilities below:</strong></p><ul><li>Follow up overdue debtors balances across Residential Aged Care, Retirement Living and Community Services</li><li>Engage with residents, clients and representatives to resolve outstanding debts in a professional and empathetic manner</li><li>Develop policies, procedures, and workflows for debt collection, tailored to the sector</li><li>Develop template letters to be used when following up overdue debtors' balances</li><li>Develop reporting in relation to debtor balances and debt recovery outcomes</li><li>ERP- Inerva (aged care system)</li><li>Would be helpful to have someone who comes from an aged care/not for profit health background.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><p>You will enjoy working in a for-purpose organisation in the aged care sector. And have experience working with an ERP Systems and have previous experience in a senior AR Position. If you are immediately available and open to temporary work, please apply!</p><p><strong><span style="text-decoration: underline;"><br />Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p><strong><em>Reference Number: </em><em>06830-0013297335</em></strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Y2Fyb2xpbmUuZ3V0aHJpZS40MTM1OS4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
  • 2025-09-24T04:01:34Z
Medical Reception / Administrator
  • Malvern, Victoria
  • remote
  • Project
  • 33 - 34 AUD / Hourly
  • <p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is a leader in the allied health space, committed to excellence offering the highest possible standard of care.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p>This is an opportunity for an experienced Receptionist or Clinic Administrator to join the growing workforce. This is a 12-month fixed term contract to cover a maternity leave position. In this role you will report to the Patient Services &amp; Engagement Manager assisting them with all daily tasks in clinic. </p><p> </p><p>Day to day responsibilities will include, but not limited to:</p><ul><li>Meeting and greeting all clinic patients offering outstanding customer service.</li><li>To provide administrative planning, coordination, and support to the greater team across 4 locations in the East of Melbourne.</li><li>To assist in the delivery of exceptional administrative services to patients, referring practitioners, Doctors and clinical staff.</li><li>To ensure the smooth running of consulting sessions, accurate and timely bookings and a high standard of communication (both written and verbal) between patients, referring practitioners and all team members.</li></ul><p><em> </em></p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><p>You are a positive and energetic self-starter with an unwavering passion for fostering a positive working environment. With previous experience in a similar role, you have demonstrated commitment to delivering a high standard of office administration and customer service.</p><p> </p><p><em>To be considered for this opportunity, you must possess the following:</em></p><ul><li>2+ years experience in a similar role, within a professional environment</li><li>Exposure to the healthcare industry is a bonus!</li><li>Immaculate presentation with excellent communication skills both written and verbal.</li><li>Strong organizational skills with proven ability to be proactive, multi-task and effectively prioritize</li><li>High attention to detail and process driven is a must!</li><li>Integrity and confidentiality in management of private company information</li><li>Ability to work autonomously and within a team</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button. For a confidential discussion on this role you can reach put to Hollie on (03) 9239 8116</p><p><strong> </strong></p><p>Learn more about our Melbourne recruitment services: <a href="http://www.roberthalf.com.au/recruitment-agency-melbourne">http://www.roberthalf.com.au/recruitment-agency-melbourne</a></p><p> </p><p><strong>Job Reference No:06830-0013266975</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><p> </p><p> </p><img src="https://counter.adcourier.com/aG9sbGllLnRob21zb24uNzUyMzYuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
  • 2025-10-01T00:51:18Z
Collections Officer
  • Mulgrave, Victoria
  • remote
  • Permanent placement
  • 36 - 38 AUD / Hourly
  • <p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is a large ASX-listed organisation based in the South-Eastern Suburbs. You will be working within a friendly and collaborative Credit team responsible for assisting your own portfolio of Customers.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p>Permanent Opportunity!</p><p>Working in a large team environment, you will work closely with the wider AR team, responsible for building strong relationships with customers and resolving queries.</p><p>Key responsibilities include:</p><ul><li>Collections calls and dealing with queries</li><li>Responsibility for building strong relationships with your Customer portfolio</li><li>Troubleshoot, action and resolve queries and any required reconciliations</li><li>Support compliance administration in line with company policies</li><li>Reduce and minimise aged debt</li><li>Assisting with reporting, reconciliations, and process improvements</li></ul><p> </p><p><strong><span style="text-decoration-line: underline;">Your Profile</span></strong><br /><br />You will be a driven and upbeat person with strong business to business collections/credit experience. You will enjoy interacting with Customers, building relationships and solving problems! You will be a team player with a positive - can-do attitude and be comfortable working across a range of ERPs.</p><p> </p><p><strong><span style="text-decoration: underline;">What's on Offer</span></strong></p><ul><li>Work in a supportive and collaborative environment with an amazing Leader!</li><li>Convenient South-East location with on-site parking</li><li>Competitive base salary with limitless opportunity to progress your career</li></ul><p> </p><p><em>Reference Number: 06830-0013300889</em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Y2Fyb2xpbmUuZ3V0aHJpZS42MzEwNy4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
  • 2025-09-18T00:09:42Z
People & Culture Business Partner
  • Caroline Springs, Victoria
  • remote
  • Project
  • 58 - 60 AUD / Hourly
  • <p><strong><span style="text-decoration: underline;">About the Company</span></strong></p><p>Our client is a not-for-profit.<br /><br /></p><p><strong><span style="text-decoration: underline;">About the Role</span></strong></p><p>As the People &amp; Culture Business Partner, you will support the People &amp; Culture Manager with the P&amp;C strategy across the organisation. You will come with knowledge and expertise across the full employee lifecycle, and support employees with P&amp;C related advice. You will be a seasoned generalist, working closely with the other BPs and administrators within the team, playing a key role in the growth and progression of the organisation. <strong>This is a temporary contract, with the potential to convert to permanent. The role is based fully on-site in their office in the Western suburbs.</strong> </p><p><strong><span style="text-decoration: underline;">Duties</span></strong></p><p>As the P&amp;C BP, your duties will include: </p><ul><li>Supporting stakeholders and providing solutions to HR-related queries.</li><li>Assisting leaders and employees through change initiatives, referring to P&amp;C policies and procedures throughout.</li><li>Providing coaching and training to leaders on P&amp;C policies and initiatives, identifying training gaps and rolling out programs when necessary.</li><li>Managing recruitment processes, and providing an excellent onboarding experience for new members of staff.</li><li>Supporting leaders and staff on employee relations and workplace issues, ensuring a positive, respectful and productive work environment.</li><li>Ensuring compliance with Occupational Health and Safety (OHS) regulations, promoting a safe and healthy work environment for all staff.</li><li>Leading the return-to-work process, supporting injured or ill employees in their transition back to work with tailored plans and accommodations.</li><li>Demonstrating knowledge of EBAs.</li><li>Assisting with employee contracts, recruitment adverts, scheduling interviews, training, compliance etc.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Skills &amp; Experience</span></strong></p><p>To be a successful candidate, you will ideally have:</p><ul><li>Qualifications in Human Resource Management or similar.</li><li>Experience working in a HR function as a BP/generalist.</li><li>Understanding of Enterprise Bargaining Agreements and relevant Awards.</li><li>Excellent negotiating, influencing and communication skills.</li><li>Have full working rights in Australia.</li><li>Have a Driver's License and a car.</li></ul><p> </p><p>If you require any adjustments, these can be made at any point throughout the recruitment process to support your application.</p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p>Learn more about our Melbourne recruitment services: <a href="http://www.roberthalf.com.au/recruitment-agency-melbourne">http://www.roberthalf.com.au/recruitment-agency-melbourne</a></p><p> </p><p><strong>Job Reference No: </strong>06810-0013283717RL<br /> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Um9zaWUuTG9tYmFyZGkuNzAzOTAuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
  • 2025-09-23T03:47:42Z