<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>We're partnering with a well-established supplier of branded food products to some of the biggest names in food manufacturing and retail, including: Unilever, General Mills, Bidfood, PFD, Woolworths, Coles, Costco and Aldi.</p><p>They are now seeking a <strong>Senior</strong> <strong>Customer Service Officer</strong> to join a tight-knit, high-performing team. You'll work alongside a Business Development Representative and report to the Sales & Marketing Manager - playing a vital role in managing B2B client relationships, order processing, and service delivery.</p><p> </p><p><strong><span style="text-decoration: underline;">Role Responsibilities</span></strong></p><ul><li>Acting as the primary point of contact for customer enquiries relating to orders, product availability and delivery timelines</li><li>Processing customer orders received via <strong>phone, email and EDI systems</strong> with a high level of accuracy</li><li>Manage end-to-end order processing, including EDI monitoring, order confirmations, ETAs, inventory allocation and warehouse coordination</li><li>Resolve order, delivery and shipment issues, including escalations, with full ownership and a solutions-focused approach</li><li>Proactively communicate with customers to clarify requirements, manage changes or delays, and build strong stakeholder relationships</li><li>Maintain accurate CRM records, coordinate with internal teams, and support critical incidents or outages when required</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li>Minimum 3 years' experience in a B2B customer service role, ideally within FMCG or the food industry</li><li>Strong communication skills and a solutions-focused mindset</li><li>Experience managing order processing, coordinating with internal and external stakeholders</li><li>Highly organised with strong attention to detail and time management</li><li>Confident handling high-volume enquiries via phone and email</li><li>Commercially savvy and capable of supporting business development initiatives</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p>Keen to learn more about this opportunity? Hit the apply button or Contact Hollie on 03 9239 8116</p><p>Learn more about our Melbourne recruitment services: <a href="http://www.roberthalf.com.au/recruitment-agency-melbourne">http://www.roberthalf.com.au/recruitment-agency-melbourne</a></p><p> </p><p><strong>Job Reference No: 06830-0013359922</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/aG9sbGllLnRob21zb24uNjUzNDAuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is a leading NFP that offers digitally focused services around enhancing mental health and mindfulness. As the organisation continues to evolve, they are looking for support with an upcoming project focused on expanding their partnerships with schools across Australia.</p><p> </p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p>Reporting to the Chief Growth Officer, this role is crucial in qualifying incoming leads, initiating conversations, providing insights to the target audience and booking appointments for the Customer Success Manager who will finalise/close the sale process.</p><p>This is a <strong>part-time</strong> role on a<strong> 6-month temporary contract</strong>, commencing <strong>mid to late January</strong>. The role is approximately 22 hours per week <strong>(0.6 FTE),</strong> with flexibility around working hours depending on the best times to engage with your target market. <strong>Hybrid</strong> model offered.</p><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Duties</span></strong></p><p>Some of your duties will include:</p><ul><li>Own inbound and nurtured opportunities across Government, Independent and primary schools</li><li>Follow clear and on-brand messaging provided to support the successful sales process; uphold the high credibility and values of the School Program and the organisation more broadly</li><li>Provide information to schools on the program and offerings in hope of converting their interest into a further explorative conversation with the sales representatives</li><li>Utilise their CRM (HubSpot) to accurately track pipeline activity and generate reports to analyse insights and trends during the sales pipeline</li></ul><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><p>To be a successful candidate you <strong>must </strong>have:</p><ul><li>Previous experience in a similar Sales, Business Development or Partnerships role - <strong>essential</strong></li><li>Previous experience in a B2B slower cycle conversion environment - <strong>essential </strong></li><li>Previous experience in Sales within the Education, Healthcare or Programs/Courses sector - <strong>highly desirable</strong></li><li>Previous experience with a CRM, ideally Hubspot</li></ul><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Benefits </span></strong></p><ul><li>Be part of a for purpose organisation!</li><li>Hybrid/flexible model offered!</li><li>Development opportunities available!</li></ul><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p><em>Reference Number</em>: 06810-0013354275 - KB</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/a3Jpc3RhLmJlbm5ldHQuMzg2NDEuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Join a well-established Australian retail group with a strong brand reputation and loyal customer base. This is an opportunity to step into a high-impact commercial role where your analysis directly influences strategic and operational decision-making across a complex, product-based business.</p><p>Reporting to a Commercial Finance Manager, you'll partner closely with supply chain, technology, digital and broader business teams, providing commercial insight, financial analysis and decision support across planning, reporting, budgeting and projects.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><ul><li>Deliver timely, accurate and commercially focused financial analysis to support strategic and operational decisions</li><li>Develop and evaluate business cases, including robust cost-benefit analysis</li><li>Perform post-implementation reviews on projects and initiatives to ensure financial and productivity outcomes are achieved</li><li>Partner with supply chain, technology and digital teams to review functional P&Ls and project/capital spend</li><li>Support monthly management reporting, ensuring accuracy, insight and clear communication to stakeholders</li><li>Assist with budgets and forecasts, partnering with the business to ensure alignment with operational plans</li><li>Drive process and system improvements to enhance reporting accuracy, consistency and timeliness</li><li>Support financial systems integrity, reporting models and continuous improvement initiatives</li></ul><p> </p><p><strong><span style="text-decoration: underline;">About You</span></strong></p><p>You're a commercially minded analyst who enjoys operating close to the business and influencing outcomes. You will likely bring:</p><ul><li>Experience in a <strong>product-based, retail, FMCG or supply chain-focused environment</strong></li><li>Strong <strong>business partnering capability</strong>, particularly with non-finance stakeholders</li><li>Advanced analytical skills with a strong attention to detail</li><li>Excellent communication skills - able to translate data into clear commercial insight</li><li>A proactive mindset with the ability to manage competing priorities in a fast-paced environment</li></ul><p><strong>Skills & Experience</strong></p><ul><li>Tertiary qualification in <strong>Accounting, Commerce or a related discipline</strong></li><li><strong>CA or CPA qualified (or currently studying)</strong></li><li>Advanced Microsoft Excel and Office skills</li><li>Experience in <strong>financial analysis, management reporting, budgeting and forecasting</strong></li><li>Exposure to <strong>projects, capital spend and post-implementation reviews</strong></li><li>Experience improving <strong>financial processes and systems</strong></li></ul><p><strong>Culture & Values</strong></p><p>You'll be joining a business that values people who are:</p><ul><li>Authentic, inclusive and collaborative</li><li>Commercially focused and outcome-driven</li><li>Accountable, proactive and trusted to make an impact</li></ul><p><strong>Why Join?</strong></p><ul><li>Work with a <strong>respected Australian retail brand</strong> with a loyal customer base</li><li>High-visibility role with genuine influence on business decisions</li><li><strong>Hybrid working model - 4 days in the office</strong></li><li>Supportive, values-driven culture with a strong focus on collaboration</li></ul><p><strong>Apply now</strong> if you're a Senior Commercial Analyst looking to step into a role where your insights genuinely shape commercial outcomes.</p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p><em>Reference Number: </em>06810-0013355620LH</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/bGF1cmVuLmhheGJ5LjgwNzEyLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong><span style="text-decoration: underline;">The Company & The Role</span></strong></p><p>Our client is a well-known organisation within the travel and tourism industry. This part-time temporary Customer Service role will involve providing support to customers with bookings, enquiries, and general information. You'll be the first point of contact for customers, helping to ensure a smooth and enjoyable holiday experience. Ideal for someone with strong communication skills, great at complaints handling and with a passion for delivering great service in a fast-paced environment.<br /> </p><p><strong><span style="text-decoration: underline;">Key Responsibilities</span></strong></p><p>Within this role you will be responsible for:</p><ul><li>Responding to phone calls and emails, addressing customer inquiries, complaints, and providing helpful information.</li><li>Resolving issues quickly and sharing details about services and programs offered.</li><li>Updating customer records and tracking issues using Salesforce software.</li><li>Processing payments for memberships accurately.</li><li>Transferring customer calls to the appropriate department or team smoothly.</li><li>Maintaining a friendly, positive, and helpful attitude at all times.</li><li>Managing time effectively and prioritising tasks to remain efficient during busy periods.</li><li>Supporting the team in handling high volumes of calls and emails during peak times, such as sales events.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li>3-5 years' experience in customer service, support, or call centre environments</li><li>Strong communication skills, both verbal and written</li><li>Exceptional customer service skills with a focus on maintaining a friendly, positive attitude</li><li>Proficient in Salesforce and Microsoft Office, particularly Excel, for completing administrative tasks</li><li>Excellent problem-solving abilities to resolve customer issues quickly and effectively</li><li>Strong time management and organisational skills, with the ability to prioritise tasks</li><li>Ability to manage high volumes of calls and emails efficiently during busy periods</li><li>High attention to detail when updating customer records and processing payments</li><li>Deadline-focused with the ability to work under pressure in a fast-paced environment</li><li>Proven ability to work independently as well as collaboratively in a team setting</li><li>Previous experience in customer service, administrative support, or call center roles is highly advantageous</li><li>Background in handling high-pressure situations with professionalism and adaptability</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Must be available to work a shift pattern like the below:</span></strong></p><ul><li>Monday: 9am - 5pm</li><li>Tuesday: 9am - 5pm</li><li>Wednesday: 9am - 3pm</li><li>Thursday: 9am - 3pm</li><li>Friday: OFF WORK</li></ul><p> </p><p><strong>Please note:</strong> <strong>This role is fully on-site</strong></p><p> </p><p><strong><span style="text-decoration: underline;">Culture & Benefits</span></strong></p><ul><li>Enjoy a balanced schedule with no weekend work and 1 day off mid week</li><li>Newly refurbished office space with easy access to public transport, cafes, and local amenities.</li><li>Work within a supportive, collaborative team that values positivity.</li><li>Represent a trusted and respected brand with a strong presence in the industry.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p><em>Reference Number: </em>06810-0013281285BS</p><p><strong>This is a fully on-site, part time</strong> <strong>position.</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/YmVuLnNjaG9sZWZpZWxkLjg0NTk4LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong>The Company<br /></strong><br />Our client is within the corporate learning and development sector, providing training courses to organisations.</p><p><strong>The Role<br /></strong><br />Within this role you will be responsible for:</p><ul><li>Managing and delivering end-to-end marketing activities for the business</li><li>Promoting courses and new releases across digital channels</li><li>Updating and maintaining website content to support marketing campaigns</li><li>Managing and growing social media platforms (Instagram, TikTok, YouTube, LinkedIn)</li><li>Developing and executing marketing plans, promotions, and campaigns</li><li>Creating marketing collateral and branded business materials</li><li>Supporting branding initiatives and identifying quick marketing wins</li><li>Coordinating basic reporting and tracking campaign performance</li><li>Assisting with corporate events and promotional activities</li><li>Creating and updating basic graphic design assets for digital, social, and marketing materials</li><li>Working with external agencies and supporting the transition of digital marketing in-house</li></ul><p><strong><br />Your Profile</strong></p><ul><li>Experience using CMS and marketing platforms such as WordPress, HubSpot, Mailchimp, and Canva</li><li>Strong understanding of digital marketing, including SEO, Google Ads, and basic analytics</li><li>Ability to create and manage content across websites, email, and social media channels</li><li>Basic graphic design skills, ideally using Canva and/or Adobe Creative Suite</li><li>Strong written communication skills with attention to detail</li><li>Ability to manage multiple priorities and work independently in a small or growing marketing function</li></ul><p><strong><br />Apply Today<br /></strong><br />Please send your resume by clicking on the apply button.<br /><strong><br />Job Reference Number:</strong> 06810-0010674625BS</p><p>This is a hybrid position.</p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/YmVuLnNjaG9sZWZpZWxkLjExNzI0LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
